Acer Travelmate 6410 Service Guide

							Chapter 485
2-4-1-1 70h Display error messages. •  Check the video card.
•  Check the main board.
2-4-1-3 72h Check for configuration 
errors.•  Check the main board.
2-4-2-1 74h Test real-time clock. •  Check the main board.
2-4-2-3 76h Check for keyboard errors. •  Check the keyboard.
•  Check the keyboard controller.
•  Check the main board.
2-4-4-1 7Ch Set up hardware interrupts 
vectors.•  Treat as an expansion card problem.
•  Check the main board.
2-4-4-3 7Eh Test coprocessor if 
present.•  Check the processor.
•  Check the main board.
3-1-1-1 80h Disable onboard I/O ports. •  Treat as an expansion card problem.
•  Check the serial port(s).
•  Check the parallel port(s).
•  Check the main board.
3-1-1-3 82h Detect and install external 
RS232 ports.•  Treat as an expansion card problem.
•  Check the serial port(s).
•  Check the parallel port(s).
•  Check the main board.
3-1-2-1 84h Detect and install external 
parallel ports.•  Treat as an expansion card problem.
•  Check the serial port(s).
•  Check the parallel port(s).
•  Check the main board.
3-1-2-3 86h Reinitialize onboard I/O 
ports.•  Treat as an expansion card problem.
•  Check the serial port(s).
•  Check the parallel port(s).
•  Check the main board.
3-1-3-1 88h Initialize BIOS data area. •  Check the main board.
3-1-3-3 8Ah Initialize extended BIOS 
data area.•  Check the main board.
3-1-4-1 8Ch Initialize floppy controller. •  Check the HDD.
•  Check the floppy disk drive(s).
•  Check the main board.
3-2-1-1 90h Initialize hard disk 
controller.•  Check the HDD.
•  Check the floppy disk drive(s).
•  Check the main board.
3-2-1-2 91h Initialize local bus hard 
disk controller.•  Check the HDD.
•  Check the floppy disk drive(s).
•  Check the main board.
3-2-1-3 92h Jump to UserPatch2. •  Check the main board.
3-2-2-1 94h Disable A20 address line. •  Check the keyboard.
•  Check keyboard controller.
•  Check the main board.
3-2-2-3 96h Clear huge ES segment 
register.•  Check the main board.
3-2-3-1 98h Search for option ROMs. •  Check the main board.
Beep CodePost CodeDescriptionWhat to Check (Recommended) 
						

							86Chapter 4
3-2-3-3 9Ah Shadow for option ROMs. •  Check the expansion cards.
•  Check the system memory.
•  Check the main board.
3-2-4-1 9Ch Set up Power 
Management.•  Check the main board.
3-2-4-3 9Eh Enable hardware 
interrupts.•  Treat as an expansion card problem.
•  Check the main board.
3-3-1-1 A0h Set time of day. •  Check the main board.
3-3-1-3 A2h Check key lock. •  Unlock the key lock if it is locked.
•  Investigate possible problem with the 
key lock switch. If it is either unlocked 
already or not present on the system 
case.
•  Check the main board.
3-3-3-1 A8h Erase F2 prompt. •  Check the video card.
•  Check the main board.
3-3-3-3 AAh Scan for F2 key stroke. •  Check the main board.
3-3-4-1 ACh Enter SETUP. •  Check the main board.
3-3-4-3 AEh Clear in-POST flag. •  Check the main board.
3-4-1-1 B0h Check for errors. •  Check the main board.
3-4-1-3 B2h POST done - prepare to 
boot operating system.•  Check the main board.
3-4-2-1 B4h One beep. •  Check the main board.
3-4-2-3 B6h Check password 
(optional).•  Check the main board.
3-4-3-1 B8h Clear global descriptor 
table.•  Check the main board.
3-4-4-1 BCh Clear parity checkers. •  Check the main board.
3-4-4-3 BEh Clear screen (optional). •  Check the video card.
•  Check the main board.
3-4-4-4 BFh Check virus and backup 
reminders.•  Check the main board.
4-1-1-1 C0H Try to boot with INT 19. •  Check the HDD.
•  Check the floppy disk drive(s).
•  Check the main board.
4-2-1-1 D0H Interrupt handler error. •  Treat as an expansion card problem.
•  Check the main board.
4-2-1-3 D2h Unknown interrupt. •  Treat as an expansion card problem.
•  Check the main board.
4-2-2-1 D4h Pending interrupt error. •  Treat as an expansion card problem.
•  Check the main board.
4-2-2-3 D6h Initialize option ROM error. •  Check the main board.
4-2-3-1 D8h Shutdown error. •  Check the main board.
4-2-3-3 DAh Extended Block Move. •  Check the main board.
4-2-4-1 DCh Shutdown error. •  Check the main board.
Beep CodePost CodeDescriptionWhat to Check (Recommended) 
						

							Chapter 487
4-2-4-3 DEh Keyboard controller failure. •  Check the keyboard.
•  Check the keyboard controller.
•  Check the main board.
4-3-1-3 E2h Initialize the chipset. •  Check the main board.
4-3-1-4 E3h Initialized refresh counter. •  Check the main board.
4-3-2-1 E4h Check for Forced Flash. •  Check the main board.
4-3-2-2 E5h Check HW status of ROM. •  Check the main board.
4-3-2-3 E6h BIOS ROM is OK. •  Check the main board.
4-3-2-4 E7h Do a complete RAM test. •  Check the system memory.
•  Check the main board.
4-3-3-1 E8h Do OEM initialization. •  Check the main board.
4-3-3-2 E9h Initialize interrupt 
controller.•  Treat as an expansion card problem.
•  Check the main board.
4-3-3-3 EAh Read in bootstrap code. •  Check the HDD.
•  Check the floppy disk drive.
•  Check the main board.
4-3-3-4 EBh Initialize all vectors. •  Treat as an expansion card problem.
•  Check the main board.
4-3-4-1 ECh Boot the Flash program. •  Check the main board.
4-3-4-2 EDh Initialize the boot device. •  Check the HDD.
•  Check the floppy disk drive(s).
•  Check the main board.
4-3-4-3 EEh Boot code was read OK. •  Check the HDD.
•  Check the floppy disk drive(s).
•  Check the main board.
Beep CodePost CodeDescriptionWhat to Check (Recommended) 
						

							88Chapter 4
Index of Symptom-to-FRU Error Message
LCD-Related Symptoms
Indicator-Related Symptoms
Power-Related Symptoms
Symptom/ErrorAction in Sequence
LCD backlight doesnt work.
LCD is too dark.
LCD brightness cannot be 
adjusted.
LCD contrast cannot be 
adjusted.Enter BIOS Utility to execute Load Setup Default 
Settings, then reboot system.
Reconnect the LCD connectors.
Keyboard (if contrast and brightness function key do not 
work).
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Unreadable LCD screen 
Missing pels in characters
Abnormal screen 
Wrong color displayedReconnect the LCD connector.
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
LCD has extra horizontal or 
vertical lines displayed.LCD inverter ID
LCD inverter
LCD cable
LCD
System board
Symptom/ErrorAction in Sequence
Indicator incorrectly remains off 
or on, but system runs correctly.Reconnect the inverter board
Inverter board
System board
Symptom/ErrorAction in Sequence
Power shuts down during 
operation.Power source (battery pack and power adapter). See 
Power System Check. 
Battery pack
Power adapter
Hard drive & battery connection board
System board
The system doesn’t power on. Power source (battery pack and power adapter). See 
Power System Check. 
Battery pack
Power adapter
Hard drive & battery connection board
System board
The system doesn’t power-off. Power source (battery pack and power adapter). See 
Power System Check. 
Hold and press the power switch for more than 4 seconds. 
System board 
						

							Chapter 489
Battery can’t be charged. See Check the Battery Pack. 
Battery pack
System board
Symptom/ErrorAction in Sequence 
						

							90Chapter 4
PCMCIA-Related Symptoms
Memory-Related Symptoms
Speaker-Related Symptoms
Power Management-Related Symptoms
Symptom/ErrorAction in Sequence
System cannot detect the PC 
Card (PCMCIA). PCMCIA slot assembly
System board
PCMCIA slot pin is damaged. PCMCIA slot assembly
Symptom / ErrorAction in Sequence
Memory count (size) appears 
different from actual size.Enter BIOS Setup Utility to execute Load Default 
Settings, then reboot system.
DIMM
System board
Symptom/ErrorAction in Sequence
In Windows, multimedia 
programs, no sound comes from 
the computer. Audio driver
Speaker
System board
Internal speakers make noise or 
emit no sound.Speaker
System board
Symptom/ErrorAction in Sequence
The system will not enter 
hibernation.Keyboard (if control is from the keyboard)
Hard disk drive
System board
The system does not enter 
hibernation mode and four short 
beeps every minute.Press Fn + F4
 and see if the computer enters 
hibernation mode.
Touchpad
Keyboard
Hard disk connection board
Hard disk drive
System board
The system does not enter 
standby mode after closing the 
LCD.LCD cover switch
System board
The system does not resume 
from hibernation mode.Hard disk connection board
Hard disk drive
System board
The system does not resume 
from standby mode after 
opening the LCD.LCD cover switch
System board
Battery fuel gauge in Windows 
does not go higher than 90%. Remove battery pack and let it cool for two hours.
Refresh battery (continue to use battery until power off, 
then charge battery).
Battery pack
System board
System hangs intermittently. Reconnect hard disk/CD-ROM drives. 
Hard disk connection board
System board 
						

							Chapter 491
Peripheral-Related Symptoms
Keyboard/Touchpad-Related Symptoms
Modem-Related Symptoms
Note: If you can not correct the problems according to the anterior tables, see Undetermined Problems.
Symptom/ErrorAction in Sequence
System configuration does not 
match the installed devices. Enter BIOS Setup Utility to execute Load Default 
Settings, then reboot system.
Reconnect hard disk/CD-ROM/diskette drives.
External display does not work 
correctly.Press Fn + F5, LCD/CRT/Both display switching
System board
USB does not work correctly. System board
Print problems Ensure the Parallel Port in the “Onboard Devices 
Configuration” of BIOS Setup Utility is set to Enabled.
Onboard Devices Configuration
Run printer self-test.
Printer driver
Printer cable
Printer
System Board
Serial or parallel port device 
problems.Ensure the Serial Port in the Devices Configuration” of 
BIOS Setup Utility is set to Enabled.
Device driver
Device cable
Device
System board
Symptom/ErrorAction in Sequence
Keyboard (one or more keys) 
does not work.Reconnect the keyboard cable.
Keyboard
System board
Touchpad does not work. Reconnect touchpad cable.
Touchpad board
System board
Symptom/ErrorAction in Sequence
Internal modem does not work 
correctly.Modem phone port
Modem combo board
System board 
						

							92Chapter 4
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware 
defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be 
considered only when a recurring problem exists.
When analyzing an intermittent problems, follow the procedures below:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors. 
						

							Chapter 493
Undetermined Problems
The diagnostic problems does not identify which devices fail, which devices are incorrectly installed, whether a 
short circuit happens, or whether the system is inoperative.
Note: Verify if all devices attached are supported by the computer.
Note: Verify if the power supply used at the time of failure is operating correctly. You can refer to Power 
System Check.
Follow the procedures below to isolate the failing FRU. Do not isolate non-defective FRU.
1. Power off the computer.
2. Visually check the devices. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
•
Non-Acer devices
•Printer, mouse, and other external devices
•Battery Pack
•Hard disk drive
•DIMM
•CD-ROM / Diskette drive module
•PC cards
4. Power on the computer.
5. Determine if the problem has been resolved.
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failed FRU.
7. If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU.
•
System board
•LCD assembly 
						

							Chapter 594
Top view
#NameDescription#NameDescription
1 CN3 LCD cable connector 2 CN4 Modem board connector
3 CN1 RJ11 connector 4 CN5 Launch board connector
5 CN6 Keyboard connector 6 CN7 Acer FineTrack connector
Jumper and Connector Location
Chapter 5