Acer Travelmate 5720 Service Guide
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TravelMate 5720/5320 Series
Extensa 5620/5220 Series
Service Guide
PRINTED IN TAIWAN Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
SG_Columbia.book Page I Thursday, April 19, 2007 10:49 AM
II Revision History Please refer to the table below for the updates made on TravelMate 5720/5320 and Extensa 5620/5220 Series service guide. DateChapterUpdates SG_Columbia.book Page II Thursday, April 19, 2007 10:49 AM
III Copyright Copyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium and Pentium II/III are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders. SG_Columbia.book Page III Thursday, April 19, 2007 10:49 AM
IV Conventions The following conventions are used in this manual: SCREEN MESSAGESDenotes actual messages that appear on screen. NOTEGives bits and pieces of additional information related to the current topic. WARNINGAlerts you to any damage that might result from doing or not doing specific actions. CAUTIONGives precautionary measures to avoid possible hardware or software problems. IMPORTANTReminds you to do specific actions relevant to the accomplishment of procedures. SG_Columbia.book Page IV Thursday, April 19, 2007 10:49 AM
V Preface Before using this information and the product it supports, please read the following general information. 1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acers global product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. 2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines. SG_Columbia.book Page V Thursday, April 19, 2007 10:49 AM
VI SG_Columbia.book Page VI Thursday, April 19, 2007 10:49 AM
VII Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Your Acer Notebook tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Closed Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Bottom Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Easy-Launch Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Lock Keys and embedded numeric keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Windows Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Special Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Acer Empowering Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Empowering Technology password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Acer eNet Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Acer ePower Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Acer ePresentation Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Acer eDataSecurity Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Acer eLock Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Acer eRecovery Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Acer eSettings Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Windows Mobility Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Using the System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 NTI Shadow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Acer GridVista (dual-display compatible) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Launch Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Norton Internet Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 System Utilities 39 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Remove HDD/BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Disassembly Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Machine Disassembly and Replacement 57 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 External Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 SG_Columbia.book Page VII Thursday, April 19, 2007 10:49 AM
VIII Table of Contents External Modules Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Removing the SD dummy card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Removing the PC and ExpressCard dummy cards . . . . . . . . . . . . . . . . . . . . . .61 Removing the Lower Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Removing the DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Removing the WLAN Board Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Removing the Hard Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Removing the Optical Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Removing the Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Removing the Heatsink Fan Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Removing the CPU and VGA Heatsink Module . . . . . . . . . . . . . . . . . . . . . . . . .71 Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Removing the VGA board (for Discrete model only) . . . . . . . . . . . . . . . . . . . . . .73 Removing the Middle Cover and the Power Board . . . . . . . . . . . . . . . . . . . . . . .74 Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Separating the Upper Case from the Lower Case . . . . . . . . . . . . . . . . . . . . . . .81 Removing the Launch Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84 Removing theTouch Pad Board Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Removing the main board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Removing the Speaker Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Removing the USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 LCD Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 LCD Module Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Main Screw List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Removing the LCD Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Removing the LCD module with the Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . .95 Removing the Inverter Board and FPC Cable . . . . . . . . . . . . . . . . . . . . . . . . . .96 Removing the LCD Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Removing the Left and Right Hinge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Removing the Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Removing the Internal Microphone and Web Camera . . . . . . . . . . . . . . . . . . . .99 Troubleshooting 101 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Memory check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Phoenix BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Intermittent Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 Jumper and Connector Locations 121 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 SG_Columbia.book Page VIII Thursday, April 19, 2007 10:49 AM
IX Table of Contents FRU (Field Replaceable Unit) List 125 TravelMate 5720/5320 and Extensa 5620/5220 Exploded Diagram . . . . . . . . . . . .126 Model Definition and Configuration 138 TravelMate 5720/5320 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 Extensa 5620/5220 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160 Test Compatible Components 165 Microsoft® Windows® Vista Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . .166 Online Support Information 169 Index 171 SG_Columbia.book Page IX Thursday, April 19, 2007 10:49 AM
X Table of Contents SG_Columbia.book Page X Thursday, April 19, 2007 10:49 AM