Acer Travelmate 4730 Service Guide

							Chapter 4141
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a 
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement 
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1.Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2.If no error is detected, do not replace any FRU.
3.If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors. 
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, 
whether a short circuit is suspected, or whether the system is inoperative. 
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power On 
Issue” on page 124.):
1.Power-off the computer.
2.Visually check them for damage. If any problems are found, replace the FRU.
3.Remove or disconnect all of the following devices:
•Non-Acer devices
•Printer, mouse, and other external devices
•Battery pack
•Hard disk drive
•DIMM 
•CD-ROM/Diskette drive Module
•PC Cards
4.Power-on the computer.
5.Determine if the problem has changed.
6.If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7.If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
•System board
•LCD assembly 
						

							142Chapter 4
POST Codes Tables
These tables describe the POST codes, drivers, and keys for the POST. 
Port 80 POST Codes
The following table details the Port 80 POST codes and drivers used in the POST.
Driver NamePort 80
CodeDriver NamePort 80
Code
PeiEventLog 01 CpuIo 3E
OemServices 02 Cf9Reset 3F
SioInit 03 PcRtc 40
MonoStatusCode 04 StatusCode 41
PentiumMCpuPeim 08 Variable 42
PlatformStage1 09 SmmVariable CF
Variable 0A EmuVariable 43
IchInit 0B TcgDxe A2
PlatformStage2 0D PhysicalPresence A3
IchSmbusArpDisabled 0E TpmDriver AE
ClockGen 12 TcgSmm AE
OpPresence 13 PhysicalPresenceReadyToBoot AE
TcgPei 14 DataHubRecordPolicy AD
FindFv 15 Undi 86
DxeIpl 2F SNP 90
LightMemoryInit 10 BC 91
S3ResumeSoftSmi 11 PxeDhcp4 92
Crc32SectionExtract 31 Ebc 93
OemServices A4 IsaBus 4D
EventLog A5 IsaSerial 4E
ScriptSave 32 Ps2Mouse 6D
AcpiS3Save 33 IdeBus 4F
SmartTimer 34 LightPciBus 50
JpegDecoder 35 UsbBot 6E
PcxDecoder 36 UsbCbi0 6F
PlatformBds 8A UsbCbi1 70
MpCpu 37 UsbKb 71
LegacyMetronome 38 UsbMassStorage 72
FtwLite 39 UsbMouse 74
Runtime 3A Ehci 8F
MonotonicCounter 3B Uhci 73
WatchDogTimer 3C UsbBus 75
SecurityStub 3D SmmBase C2 
						

							Chapter 4143
Driver NamePort80
CodeDriver NamePort80
Code
SmmDisp C5 HiiDatabase 80
SmmReloc C4 OemSetupBrowser 82
SmmRuntime C7 Font(English) 7E
SmmThunk C9 Font(French) 7F
OemServices D8 Font(Chinese) 8D
ChipsetInit 44 UnicodeCollation B1
SmmAccess C0 ConPlatform 5A
PciHostBridge 46 ConSplitter 5D
PciExpress 47 GraphicsConsole 79
GmchMbi CD Terminal 7A
IchInit 48 VgaClass 5E
IdeController 49 SaveMemoryConfig 5B
SataController 4A AcpiSupport 5C
IchSmbusLight 4B AcpiPlatform 53
SmmControl C1 DataHub 5F
Ich7MSmmDispatcher C8 DataHubStdErr 7B
IsaAcpiDriver 4C GenericMemoryTest 61
Fwh 52 DiskIo 60
SmmFwh CE Fat 7C
PciHotPlug 54 Partition 7D
BootOptionPolicy 51 PciPlatform 6B
SetupUtility 76 AlertStandardForma 45
Platform 55 PciSerial A8
PlatformIde 56 AsfInit A7
Ppm D9 IdeRController A9
Platform CC Legacy8259 63
Ihisi D0 LegacyRegion 64
SetupMouse f9 LegacyInterrupt 65
Int15Microcode D1 BiosKeyboard 66
SmmPnp D2 BiosVideo 67
Smbios 57 MonitorKey 68
MemorySubClass 58 LegacyBios 69
MiscSubclassDriver 59 LegacyBiosPlatform 6A
SysPassword AB LegacyMouse 77
PswdConsole AC SmmUsbLegacy 78
HddPswdServiceBody D7 AmtbxInvoke AA
HddPswdService A6 OemBadgingSupport 83 
						

							144Chapter 4
POST Keys and Messages
The following keys are available during POST.
The following messages display during POST:
KeyFunction
F2 Enter into Setup Menu
F12 Enter into Boot Manager
Before press function key
CPUID: XXXXXX
Press F2 go to Setup Utility
Press F12 go to Boot Manager
Press [PXE HOT KEY] go to PXE Setup Menu
After press function key
If user pressed F2
CPUID: XXXXXX
F2 is pressed. Go to Setup Utility.
If user pressed F12
CPUID: XXXXXX
F12 is pressed. Go to Boot Manager.
If user didn’t press any key
CPUID: XXXXXX
Prepare Boot to OS
If user pressed PXE HOT KEY
CPUID: XXXXXX
[PXE HOT KEY] is pressed. Go to PXE Setup Menu. 
						

							Chapter 5145
Jumper and Connector Locations
Top View
LocationDescriptionLocationDescription
JP1 Internal Speaker Conn. (Left) JLVDS1 LVDS Conn.
JP2 Internal Speaker Conn. (Right) JMDC1 MDC Conn.
JP3 Internal K/B Conn. JPCM1 PCMCIA Conn.
JP4 Internal Mic. Conn. (analog) SW1 Touch Pad button (Left)
JP5 Function Board Conn. SW2 Touch Pad button (Right)
JP6 Button Board Conn. U10 South Bridge ICH9M
JP7 Touch Pad Board Conn. U18 Clock Generator ICS
JP8 Finger Printer Board Conn. U16 EC/ KBC ENE KB926
JP10 Bluetooth Conn.
Chapter 5 
						

							146Chapter 5
Bottom View
LocationDescriptionLocationDescription
JP11 USB Board Conn. JSATA2 SATA HDD Conn.
JP12 FAN Conn. JMINI1 Mini Card Slot 
PJP1 DC-in Cable Conn. JMINI2 Mini Card Slot (WLAN)
PJP2 Battery Pin Header (connection 
with Battery Board)JDIMM1 SO-DIMM Slot
JDOCK1 Cable Dock Conn. JDIMM2 SO-DIMM Slot
JRJ45 RJ45 Conn. JCPU1 CPU Socket
JCRT1 CRT Conn. SW3 WLAN Switch
JHDMI1 HDMI Conn. SW4 Bluetooth Switch
JUSB1 USB Conn. U30 North Bridge
JUSB2 USB Conn. U23 Giga LAN Controller (BCM5764M)
JREAD1 Card Reader Conn. U24 DVI/ HDMI Switch (PI3HDMI412ADZBEX)
JLINE1 Line-in JACK U32 Card Reader Host Controller (JMB385)
JMIC1 Mic. JACK U34 PCMCIA Controller (OZ601TN)
JHP1 Headphone out JACK U36 Audio Codec (ALC268)
JSATA1 SATA ODD Conn. 
						

							Chapter 2147
Clearing Password Check and BIOS Recovery
This section provide you the standard operating procedures of clearing password and BIOS recovery for 
TravelMate 4730/4730G. TravelMate 4730/4730G provide one Hardware Open Gap on main board for 
clearing password check, and one  Hotkey  for enabling BIOS Recovery.
Clearing Password Check
Hardware Open Gap Description
Steps for Clearing BIOS Password Check
If users set BIOS Password (Supervisor Password and/or  User Password) for a security reason, BIOS will ask 
the password during systems POST or when systems enter to BIOS Setup menu. However, once it is 
necessary to bypass the password check, users need to short the HW Gap to clear the password by the 
following steps:
•Power Off a system, and remove HDD,  AC and Battery from the machine.
•Open the back cover of the machine, and  find out the HW Gap on M/B as picture.
•Use an electric conductivity tool to short the two points of the HW Gap.
•Plug in AC, keep the short condition on the HW  Gap, and press Power Button to power on the 
system till BIOS POST finish. Then re move the tool from the HW Gap.
•Restart system. Press F2 key to enter BIOS Setup menu.
•If there is no Password request, BIOS Password is  cleared. Otherwise, please follow the steps and 
try again.
NOTE:  The steps are only for clearing BIOS Password  (Supervisor Password and User Password).
ItemDescriptionLocation
R376 Clear CMOS Jumper Memory bay 
						

							148Chapter 5
BIOS Recovery by Crisis Disk
BIOS Recovery Boot Block:
BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS 
initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous 
BIOS flashing process failed.
BIOS Recovery Hotkey:
The system provides a function hotkey: Fn+Esc, for enable BIOS Recovery process when system is powered 
on during BIOS POST. To use this function, it is strongly recommended to have the AC adapter and Battery 
present. If this function is enabled, the system will force the BIOS to enter a special BIOS block, called Boot 
Block.
Steps for BIOS Recovery by Crisis Disk:
Before doing this, one Crisis Disk should be prepared ready in hand. The Crisis Disk could be made by 
executing the Crisis Disk program in another system with Windows XP OS.
Follow the steps below:
1.Power Off failed system.
2.Attach a USB floppy drive to the failed system. 
3.Insert the Crisis Disk in to the USB floppy drive attached to the BIOS flash failed system.
4.In the power-off state, press and hold Fn+Esc then press the Power button. 
The system powers on and the Crisis BIOS Recovery process begins.
BIOS Boot Block begins restoring the BIOS code from the Crisis floppy disk to BIOS ROM on the failed 
systems.
When the Crisis flash process is finished, the system restarts with a workable BIOS. 
5.Update to the latest version BIOS for the system using the regular BIOS flashing process. 
						

							Chapter 6149
FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 4730/4730G. 
Refer to this chapter whenever orderi ng for parts to repair or for RMA (Return Merchandise Authorization).
Please note that WHEN ORDE RING FRU PARTS, you should check the most up-to-date information available 
on your regional web or channel. For whatever reasons a  part number change is made, it will not be noted on 
the printed Service Guide. For AC ER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a 
DIFFERENT part number code from those given in the F RU list of this printed Service Guide. You MUST use 
the local FRU list provided by your regional Acer office  to order FRU parts for repair and service of customer 
machines.
NOTE:  To scrap or to return the defective parts, yo u should follow the local government ordinance or 
regulations on how to dispose it properly, or follow t he rules set by your regional Acer office on how to 
return it.
Chapter 6 
						

							150Chapter 6
TravelMate 4730/4730G Exploded Diagrams
Main Module
ItemDescriptionPart No.ItemDescriptionPart No.
1 Keyboard KB.INT00.002 6 DC in cable 50.TQ602.004
2 Upper Case 60.TQ602.001 7 Lower Case 60.TQ602.002
3 Mainboard TBD 8 Middle Cover 42.TQ602.001
4 CPU TBD 9 Modem FX.22500.021
5 Thermal Module 60.TQ602.006 10 Battery Board N/A
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