Acer TravelMate 4210 4270 4670 Aspire 5620 5670 User Manual
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94Chapter 4 System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: 1.Reconnect the external diskette drive/DVD-ROM module. 2.Replace the external diskette drive/CD-ROM module. 3.Replace the main board. External CD-ROM Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail. Do the following to select the test device: 1.Boot from the diagnostics diskette and start the diagnostics program. 2.See if CD-ROM Test is passed when the program runs to CD-ROM Test. 3.Follow the instructions in the message window. If an error occurs, reconnect the connector on the System board. If the error still remains: 1.Reconnect the external diskette drive/CD-ROM module. 2.Replace the external diskette drive/CD-ROM module. 3.Replace the main board. Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test. If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU: 1.Reconnect the keyboard cables. 2.Replace the keyboard. 3.Replace the main board. The following auxiliary input devices are supported by this computer: TNumeric keypad TExternal keyboard If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1.Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2.Go to the diagnostic memory in the test items. 3.Press F2 in the test items. 4.Follow the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
Chapter 495 Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1.Remove the battery pack. 2.Connect the power adapter and check that power is supplied. 3.Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check in the following list: T“Check the Battery Pack” on page 96
96Chapter 4 Check the Battery Pack To check the battery pack, do the following: From Software: 1.Check out the Power Management in control Panel 2.In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3.Repeat the steps 1 and 2, for both battery and adapter. 4.This helps you identify first the problem is on recharging or discharging. From Hardware: 1.Power off the computer. 2.Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure 3.If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. If the battery status indicator does not light up, remove the battery pack and let it return to room temperature. Re-install the battery pack. If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light up, replace the DC/DC charger board. Touchpad check If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU: 1.After rebooting, run Tracking Pad PS2 Mode Driver. For example, run Syn touch driver. 2.Run utility with the PS/2 mouse function and check if the mouse is working. 3.If the PS/2 mouse does not work, then check if the main board to switch board FPC is connected O.K. 4.If the main board to switch board FPC is connected well, then check if the FCC on touch pad PCB connects properly. 5.If the FFC on touch pad PCB connects properly, then check if LS851 JP1 Pin6=5V are pulese. If yes, then replace switch board. If no, then go to next step. 6.Replace touch pad PCB. 7.If the touch pad still does not work, then replace FPC on Track Pad PCB. After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time.
Chapter 497 Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see “Undetermined Problems” on page 109. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. NOTE: Most of the error messages occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error.
98Chapter 4 Index of Error Messages Error Message List Error MessagesFRU/Action in Sequence Struck Key See “Keyboard or Auxiliary Input Device Check” on page 94 System CMOS checksum bad - Default configuration usedRTC battery Run BIOS Setup Utility to reconfigure system, then reboot system. Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. Main board Previous boot incomplete - Default configuration used“Load Default Settings” in BIOS Setup Utility. RTC battery Main baord Invalid System Configuration Data “Load Default Settings” in BIOS Setup Utility. Main board Operating system not found Enter Setup and see if fixed disk and drive A are properly identified. Dikette drive Hard disk drive Main board
Chapter 499 Error Message List No beep Error MessagesFRU/Action in Sequence Power-on indicator turns off and LCD is blank. Power source (battery pack and power adapter.) See “Power System Check” on page 95 Ensure every connector is connected tightly and correctly. Reconnect the DIMM. Main board. Power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter.) See “Power System Check” on page 95 Reconnect the LCD connector Hard disk drive LCD cable LCD inverter LCD Main board Power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.Reconnect the LCD connectors. LCD cable LCD inverter LCD Main board Power-on indicator turns on and a blinking cursor shown on LCD during POST.Ensure every connector is connected tightly and correctly. Main board
100Chapter 4 Phoenix BIOS Beep Codes CodeBeepsPOST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 07h Disable shadow and execute code from the ROM. 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1-2-2-3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1-3-1-1 Test DRAM refresh 22h 1-3-1-3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch 1-3-4-1 RAM failure on address line xxxx 2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus 2Fh Enable cache before system BIOS shadow 32h Test CPU bus-clock frequency 33h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3Ah Autosize cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 41h Initialize extended memory for RomPilot. 42h Initialize interrupt vectors 45h POST device initialization 46h 2-1-2-3 Check ROM copyright notice
Chapter 4101 47h Initialize I20 support 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 55h Enable USB devices 58h 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt “Press F2 to enter SETUP” 5Bh Disable CPU cache 5Ch Test RAM between 512 and 640 KB 60h Test extended memory 62h Test extended memory address lines 64h Jump to User Patch1 66h Configure advanced cache registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode (SMM) area 6Ah Display external L2 cache size 6Bh Load custom defaults (optional) 6Ch Display shadow-area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard Super I/O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non-MCD IDE controllers 84h Detect and install external parallel ports 85h Initialize PC-compatible PnP ISA devices 86h Re-initialize onboard I/O ports 87h Configure Motherboard Configurable Devices (optional) 88h Initialize BIOS Data Area 89h Enable Non-Maskable Interrupts (NMIs) 8Ah Initialize Extended BIOS Data Area CodeBeepsPOST Routine Description
102Chapter 4 8Bh Test and initialize PS/2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure. 99h Check for SMART drive (optional) 9Ah Shadow option ROMs 9Ch Set up Power Management 9Dh Initialize security engine (optional) 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives A0h Set time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B1h Inform RomPilot about the end of POST. B2h POST done- prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot (optional) B6h Check password (optional) B7h Initialize ACPI BIOS B9h Prepare Boot BAh Initialize SMBIOS BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen (optional) BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager (PEM) C2h Initialize error logging C3h Initialize error display function C4h Initialize system error handler C5h PnPnd dual CMOS (optional) C6h Initialize notebook docking (optional) CodeBeepsPOST Routine Description
Chapter 4103 C7h Initialize notebook docking late C8h Force check (optional) C9h Extended checksum (optional) CAh Redirect Int 15h to enable remote keyboard CBh Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. CCh Redirect Int 10h to enable remote serial video CDh Re-map I/O and memory for PCMCIA CEh Initialize digitizer and display message. D2h Unknown interrupt The following are for boot block in Flash ROM E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep F5h Clear Huge Segment F6h Boot to Mini DOS F7h Boot to Full DOS CodeBeepsPOST Routine Description