Acer Travelmate 3030 Service Guide

							TravelMate 3030/3040
Service Guide
                                                                                                                                         PRINTED IN TAIWAN Service guide files and updates are available
on the AIPG/CSD web; for more information, 
please refer to http://csd.acer.com.tw 
						

							II
Revision History
Please refer to the table below for the updates made on TravelMate 3030/3040 service guide.
Date Chapter Updates 
						

							III
Copyright
Copyright © 2006 by Acer Incorporated.  All rights reserved.  No part of this publication may be reproduced, 
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in 
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without 
the prior written permission of Acer Incorporated. 
						

							IV
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the 
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular 
purpose.  Any Acer Incorporated software described in this manual is sold or licensed as is.  Should the 
programs prove defective following their purchase, the buyer (and not  Acer Incorporated, its distributor, or its 
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential 
damages resulting from any defect in the software.  
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium 4 and Celeron are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders. 
						

							V
Conventions
The following conventions are used in this manual:
Screen messagesDenotes actual messages that appear 
on screen.
NOTEGives bits and pieces of additional 
information related to the current 
topic.
WARNINGAlerts you to any damage that might 
result from doing or not doing specific 
actions.
CAUTIONGives precautionary measures to 
avoid possible hardware or software 
problems.
IMPORTANTReminds you to do specific actions 
relevant to the accomplishment of 
procedures. 
						

							VI
Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION 
decided for Acers global product offering. To better fit local market requirements and enhance product 
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. 
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered 
in this generic service guide. In such cases, please contact your regional offices or the responsible 
personnel/channel to provide you with further technical details.
2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information 
available on your regional web or channel. If,  for whatever reason, a part number change is made, it will 
not be noted in the printed Service Guide.  For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer 
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service 
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and 
service of customer machines. 
						

							VII
Table of Contents
Chapter 1 System Specifications  1
Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Block Diagram  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Board Layout   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Bottom View   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Your Acer Notebook tour   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Front view  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Closed front view   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Left View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Right View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Rear View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Bottom View   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Indicators   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Easy-Launch Buttons  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Touchpad   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Touchpad Basics   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Using the Keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Lock keys and Embedded Numeric Keypad  . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Windows Keys   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Hotkeys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Special Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Acer Empowering Technology   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Empowering Technology password   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Acer ePower Management    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Acer ePresentation Management  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Acer eDataSecurity Management  (for selected models)  . . . . . . . . . . . . . . . . . .21
Acer eLock Management   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Acer eRecovery Management   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Acer eSettings Management   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Acer ePerformance Management    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Acer OrbiCam  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Using the System Utilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Acer GridVista (dual-display compatible)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Launch Manager  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Hardware Specifications and Configurations   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Chapter 2 System Utilities  41
BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Navigating the BIOS Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Main   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Advanced   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Security  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Exit   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
BIOS Flash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Remove HDD/BIOS Utility   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Chapter 3 Machine Disassembly and Replacement  61
General Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Before You Begin   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Disassembly Procedure Flowchart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Removing the Battery Pack   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 
						

							VIII
Table of Contents
Removing the miniPCI/Memory/HDD Module/Keyboard   . . . . . . . . . . . . . . . . . . . . . .65
Removing the miniPCI and Memory  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Removing the HDD  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Removing the keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Seperate the LCD module and main unit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Disassemble the main unit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Separate upper and lower case   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Removing the Bluetooth module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Removing the MDC module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Removing the audio module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Removing the mainboard from lower case  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
LCD module disassembly  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
HDD Disassembly and Reassembly  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Chapter 4 Troubleshooting  75
System Check Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
External Diskette Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
External CD-ROM Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Keyboard or Auxiliary Input Device Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Memory check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Power System Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Touchpad check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Power-On Self-Test (POST) Error Message   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Phoenix BIOS Beep Codes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Index of Symptom-to-FRU Error Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Intermittent Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Chapter 5 Jumper and Connector Locations  93
Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Chapter 6 FRU (Field Replaceable Unit) List  97
Exploded Diagram   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
FRU List   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Appendix A Model Definition and Configuration  114
TravelMate 3030 Series  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
TravelMate 3040 Series  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Appendix B Test Compatible Components  129
Microsoft® Windows® XP Pro Environment Test  . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Microsoft® Windows® XP Home Environment Test  . . . . . . . . . . . . . . . . . . . . . . . . .132
Appendix C Online Support Information  135 
						

							Chapter 11
Features
This computer was designed with the user in mind.  Here are just a few of its many features:
Platform
  Intel® Centrino® Duo mobile technology, featuring:
TIntel® CoreTM 2 Duo processor T7200/T7400/T7600 (4 MB L2 cache, 2/2.16/2.33 GHz, 667 MHz FSB) 
or T5500/T5600 (2 MB L2 cache, 1.66/1.83 GHz, 667 MHz FSB), supporting Intel® Extended Memory 
64 Technology (Intel® EM64T) (for TM3040 series)
TIntel® CoreTM Duo processor T2300/T2400/T2500/T2600 (2 MB L2 cache, 1.66/1.83/2/2.16 GHz, 667 
MHz FSB) (for TM3030 series)
TIntel® 945GM Express chipset
TIntel®R PRO/Wireless 3945ABG network connection (dual-band tri-mode 802.11a/b/g) Wi-Fi 
CERTIFIEDTM solution, supporting Acer SignalUpTM wireless technology
System memory
TDDRII 533/667 SDRAM 
TTwo DDR SODIMM slots
TUpgradeable to 4GB memory using two soDIMM modules (dual-channel support)
Display and graphics
T12.1 WXGA high-brightness (200-nit) Acer CrystalBriteTM TFT LCD, 1280 x 800 pixel resolution, 
supporting simultaneous multi-window viewing via Acer GridVistaTM
T12.1 WXGA TFT LCD, 1280 x 800 pixel resolution, supporting simultaneous multi-window viewing via 
Acer GridVistaTM
TMobile Intel® 945GM Express chipset with integrated 3D graphics, featuring Intel® Graphics Media 
Accelerator (GMA) 950, up to 224 MB of shared system memory, supporting Microsoft® DirectX® 9.0, 
PCI Express®
TDual independent display support
T16.7 million colors
TMPEG-2/DVD hardware-assisted capability
Storage subsystem
T80/100/120/160 GB Serial ATA hard disk drive with Acer DASP+ (Disk Anti-Shock Protection)
TExternal IEEE 1394 bus-powered optical drive:
t     DVD-Super Multi double-layer
t     DVD/CD-RW combo drive
T5-in-1 card reader supporting Secure Digital (SD), MultiMediaCard (MMC), Memory Stick® (MS), 
Memory Stick PROTM (MS PRO), xD-Picture CardTM (xD)
System Specifications
Chapter  1 
						

							2Chapter 1
Audio
TIntel HD(High Definition) Audio
TS/PDIF (Sony/Philips Digital Interface) support for digital speakers
TTwo built-in Acer 3DSonic stereo speakers (1.5W, 30CC)
TBuilt-in microphone
TSound Blaster proTM and MS-Sound compatible
Communication
TAcer Video Conference featuring Voice and Video over Internet Protocol (VVoIP) support via Acer 
OrbiCam and optional Acer Bluetooth® VoIP phone
TAcer OrbiCam integrated 1.3 megapixel CMOS Camera featuring:
t     225-degree ergonomic rotation
t     Acer VisageON technology support
t     Acer PrimaLite technology support
TWLAN: Intel® PRO/Wireless 3945ABG network connection (dual-band tri-mode 802.11a/b/g) Wi-Fi 
CERTIFIEDTM solution, supporting Acer SignalUpTM wireless technology
TWPAN: Bluetooth® 2.0+EDR (Enhanced Data Rate)
TLAN: Gigabit Ethernet; Wake-on-LAN ready
TModem: 56K ITU V.92 with PTT approval; Wake-on-Ring ready
I/O Ports
T124-pin Acer ezDock connector
TPC Card slot (one Type II)
T5-in-1 card reader (MS/MS PRO/MMC/SD/xD)
TThree USB 2.0 ports
TIEEE 1394 port (6-pin)
TFast Infrared (FIR) port
TExternal display (VGA) port
THeadphones/speaker/line-out jack with S/PDIF support
TMicrophone/line-in jack
TEthernet (RJ-45) port
TModem (RJ-11) port
TDC-in jack for AC adaptor
Environment
  Temperature:
TOperating: 5  C to 35 C
TNon-operating: -20  C to 65  C
  Humidity (non-condensing):
TOperating: 20% to 80%
TNon-operating: 20% to 80%°°
°°