Acer Travelmate 2470 Service Guide
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TravelMate 3250/2470 Series
Service Guide
PRINTED IN TAIWAN Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
II Revision History Please refer to the table below for the updates made on TravelMate 3250/2470 service guide. DateChapterUpdates
III Copyright Copyright © 2006 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium and Pentium II/III are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders.
IV Conventions The following conventions are used in this manual: SCREEN MESSAGESDenotes actual messages that appear on screen. NOTEGives bits and pieces of additional information related to the current topic. WARNINGAlerts you to any damage that might result from doing or not doing specific actions. CAUTIONGives precautionary measures to avoid possible hardware or software problems. IMPORTANTReminds you to do specific actions relevant to the accomplishment of procedures.
V Preface Before using this information and the product it supports, please read the following general information. 1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acers global product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. 2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
VII Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Your Acer Notebook tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Closed Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Bottom Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Easy-Launch Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Lock Keys and embedded numeric keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Windows Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Special Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Acer Empowering Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Empowering Technology password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Acer eNet Management (for selected models) . . . . . . . . . . . . . . . . . . . . . . . . .20 Acer ePower Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Acer ePresentation Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Acer eDataSecurity Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Acer eLock Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Acer eRecovery Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Acer eSettings Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Acer ePerformance Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Acer OrbiCam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Enabling the Acer VisageON (for 1.3 megapixel camera models only) . . . . . . .33 Using the System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Acer GridVista (dual-display compatible) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Launch Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Chapter 2 System Utilities 49 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Chapter 3 Machine Disassembly and Replacement 63 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Table of Contents
VIII Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Removing the Wireless LAN Card/the HDD Module/ the Memory/the ODD Module and the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . .68 Removing the Memory and the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Removing the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Disassembling the Main Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Separate the Main Unit Into the Upper and the Lower Case Assembly . . . . . . .72 Disassembling the Lower Case Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Disassembling the Upper Case Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Disassembling the LCD Module (with video camera) . . . . . . . . . . . . . . . . . . . . . . . .76 Disassembling the External Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Disassembling the ODD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Chapter 4 Troubleshooting 81 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Memory check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Phoenix BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Chapter 5 Jumper and Connector Locations 99 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Chapter 6 FRU (Field Replaceable Unit) List 103 TravelMate 3250/2470 Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Table of Contents
Chapter 11
Features
Below is a brief summary of the computer’s many features:
Operating system
TWindowsl® VistaTM capable
NOTE: Windows Vista
TM capable PCs come with Windows XP instaled, and can be upgraded to Windows
VistaTM. For more information on Windows VistaTM and how to upgrade, go to: Microsoft.com/
windowsvista.
TGenuine Windows® XP Professional (Service Pack 2)
TGenuine Window® XP Home Edition (Service Pack 2)
Platform and memroy
For TravelMate 3250
TIntel® Centrino® Duo mobile techonlogy, featuring:
t Intel® CoreTM Duo processor T2300/T2400/T2500/T2600 (2 MB L2 cache, 1.66/1.83/2/2.16
GHz, 667 MHz FSB)
t Mobile Intel® 945GM/PM Express chipset
t Intel Pro/Wireless 3945ABG or 3945 BG network connection (dual-band tri-mode 802.11a/b/g)
Wi-Fi CERTILFIEDTM solution, supporting Acer SignalUpTM wireless technology
TMobile Intel® 945GM/PM Express chipset+ICH7M
TUp to 2 GB of DDR2 533/677 MHz system memory, upgradeable to 4 GB using two soDIMM
modules
For TravelMate 2470
TIntel® Celeron® M Processor 410/420/430 (1MB L2 cache, 1.46/1.60/1.73 GHz, 533 MHz FSB) or
higher
TMobile Intel® 940GML Express chipset+ICH7M
TUp to 2 GB of DDR2 533/677 MHz system memory, upgradeable to 2 GB using two soDIMM
modules
Display and graphics
T14.1” WXGA Acer CrystalBriteTM TFT LCD, 1280 x 800 pixel resolution, supporting simultaneous
multi-window viewing via AcerAcer DridVistaTM
TATI MobilityTM Radeon® X1300 with up to 512 MB of HyperMemoryTM (128 MB of dedicated
GDDR2 VRAM, up to 384 MB of shared system memory) supporing DualViewTM, ATI
PowerPlayTM 5.0, Microsoft DirectX 9.0, PCI Express (for TravelMate 3250 discrete models)
TMobile Intel® 945GM Express chipset with integrated 3D graphics, featuring Intel® Graphics Media
Accelerator (GMA) 950 with up to 224 MB of shared system memory, supporting dual independent
displays, Microsoft
® DirectX® 9.0, PCI Express ( for TravelMate 3250 UMA models)
TMobile Intel® 940GML Express chipset with integrated 3D graphics, featuring Intel® Graphics
Media Accelerator (GMA) 950 with up to 224 MB of shared system memory, supporting Microsoft®
DirectX® 9.0, PCI Express ( for TravelMate 2470 models)
System Specifications
Chapter 1
2Chapter 1 T16.7 million colors TSimultaneous LCD and CRT display, with LCD panel resolution at 70 Hz TMPEG-2/DVD hardware-assisted capability Storage subsystem T60/80/100/120/160 GB hard disk drive (5400 rpm) (for TravelMate 3250) T40/60/80/100/120 GB ATA/100 hard disk drive (for TravelMate 2470) TOptical drive options: t DVD-Super Multi double-layer t DVD-Dual double-layer t DVD/CD-RW combo drive T5-in-1 card reader, supporting Secure Digital (SD)m MultiMediaCard (MMC), Memory Stick® (MS), Memory Stick ProTM (MS PRO), xD-Picture CardTM (xD) (for TravelMate 3250) Input devices T88-/89-key keyboad with inverted “T” cursor layout, 2.5 mm (minimum) key travel TTouchpad with 4-way scroll button T12 function keys, four media keys (play/pause, stop, previous, next), four cursor keys, two Windows® keys, hotkey controls, embedded numeric keypad, international language support TFour easy-launch buttons: Empowering Key, Internet, email, user-programmable button TTwo front-access switches: WLAN,Bluetooth® Audio TAudio system with two built-in speakers (2W) and microphone TIntel® High-Definition audio support (audio codec: ALC833) TSound Blaster ProTM and MS-Sound compatible Communication TAcer Video Conference featuring Voice and Video over Internet Protocol (VVoIP) support via Acer OrbiCamTM and optional Acer Bluetooth® VoIP phone TAcer OrbiCamTM integrated 1.3 megapixel or 310,000 pixel CMOS camera (for selected models), featuring: t 225 degree ergonomic rotation t Acer VisageONTM technology (for 1.3 megapixel camera models only) t Acer PrimaLiteTM technology TWLAN: Intel® PRO/Wireless 3945ABG or 3945BG network connection (dual-band tri-mode 802.11a/b/g) Wi-Fi CERTIFIEDTM solution, supporting Acer SignalUpTM wireless technology TLAN: Fast Ethernet; Wake-on-LAN ready NOTE: wake-on-LAN refers to “wake on LAN-on”. To be more specific, LAN packets can wake up the laptos from S3 Standby Mode (with battery or AC power in) or S4 Hibernation Mode (with AC power in). Please notice that the client needs to install a specific software to recognize the LAN packets. TModem: 56K ITU V.92 modem with PTT approval; Wake-on ring ready; wake (from S3 Stand-by or S4 Hibernation mode) on modem ring in NOTE: wake-on ring ready refers to “wake on modem ring in”. As modem ring in, the signals can wake up the system from S3 Standby Mode (with AC power in) or S4 Hibernation Mode (with AC power) I/O Ports TPC Card slot (one Type II)