Acer G3-571-77QK User Manual

							Got a question?
In this section you will find:
• Frequently asked questions
• Tips for using Windows 10
• Troubleshooting information
• How to protect yourself while online
• Where to find Predator service center contact information 
						

							62 - Frequently asked questions
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise 
during the use of your computer. Easy solutions are 
provided for each one.
I turned on the power, but the computer does not start or 
boot up.
Check if power is being suppli ed to the computer (if your 
computer has a power indicator, it  will be off); if there is no 
power, check the following:
• If you are using on the battery, it may be low and unable to 
power the computer. Connect the AC adapter to recharge 
the battery pack. You may need to wait a few minutes 
before trying to turn your computer on again.
• Make sure that the AC adapter  is properly plugged into the 
computer and to the power outlet.
If power is being supplied to the computer, check the 
following:
• Do you have a USB storage device (USB drive, CD drive or  smartphone) plugged into your computer? Unplug it and 
press  Ctrl + Alt + Del  to restart the system.
Nothing appears on the screen.
The computer’s power manage ment system automatically 
blanks the screen to save powe r. Press any key to turn the 
display back on.
If pressing a key does not tu rn the display back on, three 
things might be the cause:
• The brightness level might be too low. Use the  Brightness 
up  hotkey to adjust the brightness level.
• The display device might be set to an external monitor.  Press the display toggle hotkey to toggle the display back 
to the computer. 
						

							Frequently asked questions - 63
• The computer may be in Sleep or Hibernate mode (if there is a power LED, it will flash). Press and release the power 
button to resume.
No audio is heard from the computer.
Check the following:
• The volume may be muted. Look at the volume control (speaker) icon in the taskbar. If it is crossed-out, click the 
icon and deselect the  Mute all option.
• The volume level may be too low. Check the volume from  the volume control (speaker) icon in the taskbar. You can 
also use the volume control hotkeys to adjust the volume.
• If headphones, earphones or external speakers are  connected to the headphone jack on the computer, the 
internal speakers automatically turn off.
The keyboard does not respond.
Try attaching an external keyb oard to a USB port on the
computer. If it works, contact your dealer or an authorized 
service center as the internal keyboard cable may be loose.
The printer does not work.
• Make sure that the printer is connected to a power outlet  and that it is turned on.
• Make sure that the printer cable is connected securely to a  USB port and the correspondi ng port on the printer.
I want to restore my computer to its original settings.
This recovery process helps you restore the C: drive with the 
original software content that is installed when you 
purchased your computer.
Note
If your system is the multilingu al version, the operating system 
and language you choose when you fi rst turn on the system will be 
the only option for future recovery operations. 
						

							64 - Frequently asked questions
Before performing a restore operation, please check the 
BIOS settings.
1. Check to see if Predator disk-to-disk recovery is enabled 
or not.
2. If there is a  D2D Recovery setting in Main , make sure it is 
Enabled .
3. Exit the BIOS utility and save changes. The system will  reboot.
For more information,  see Restoring your computer on 
page 24 .
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers 
Warranty (ITW) that gives you  security and peace of mind 
when traveling. An ITW passport came with your computer 
and contains all you need to  know about the ITW program. A 
list of available, authorized se rvice centers is in this handy 
booklet. Read this passport thoroughly.
Always have your ITW passport  on hand, especially when 
you travel, to receive the benefits from our support centers. 
Attach your proof-of-purchase to the ITW passport.
If the country you are travel ing in does not have an 
Predator-authorized ITW service site, you can still get in 
contact with our offices worldwide. Please visit 
www.acer.com .
Warning
Your C: drive will be reformatted and all data will be erased. It is 
important to back up all data files before using this option.
Note
To access the BIOS utility, press  F2 when you see the Predator 
logo during boot up. 
						

							Frequently asked questions - 65
Before you call
Please have the following information available when you 
call Predator for online service, and please be at your 
computer when you call. With your support, we can reduce 
the amount of time a call takes and help solve your 
problems efficiently. If there are error messages or beeps 
reported by your computer, write them down as they appear 
on the screen (or the number and sequence in the case of 
beeps).
You are required to provide the following information:  
Name:   
Address:   
Telephone number:   
Machine and model type:   
Serial number:   
Date of purchase:  
						

							66 - Frequently asked questions
Tips and hints for using Windows 10
We know this is a new operating system that will take some 
getting used to, so we've created a few pointers to help you 
get started.
How do I get to  Start?
Press the Windows key or select the Windows Start button
on the lower left-hand corner of the screen.
Where’s the Start button?
The Start button will appear in the desktop taskbar. 
Selecting it will open  Start where you can launch apps.
How do I see all of my apps?
Press the Windows key or select the Windows Start button
and select All apps to show a list of installed apps on the 
computer.
How do I turn off my computer?
Press the Windows key or select the Windows Start button
and select the power icon >  Shut down. You can also turn off 
the computer by right-clicking the  Windows Start button > 
Shut down or sign out  > Shut down .
Can I turn off notifications?
You can turn off notifications  so that you can leave your 
computer running, but not be disturbed by notifications.
Press the Windows key or select the Windows Start button
and select  Settings > System  > Notifications & actions . From 
here you can enable/disable no tifications for all of your 
apps or choose which a pps to enable/disable.
Frequently ask 
						

							Frequently asked questions - 67
How do I unlock my computer?
Press the space bar and select a user account icon to unlock 
the computer. If your account has a password set, you will 
need to enter the password to continue.
Can I personalize the Lock screen?
You can personalize the lock screen with a different image, 
to run a slideshow of images,  or to show you quick status 
and notifications to suit your personal needs.
To change the background, pres s the Windows key or select 
the  Windows Start button  and select Settings > 
Personalization . From here you can:
• Select a background image for the lock screen
•Turn the  Slide show on or off
• Select lock screen apps.
How do I set up the lock screen slideshow?
1. Press the Windows key or select the  Windows Start 
button  and select  Settings > Personalization .
2. Under Background, select  Slideshow.
3. Select  Add a folder  and open the folder you wish to use 
(your  Pictures  folder will open by default). Select  Choose 
this folder to add the folder to the lock screen slideshow.
4. Select a folder and select  Remove to remove the folder 
from the lock screen slideshow.
5. Change the other settin gs to suit your needs.
How do I move tiles?
Select a tile and drag it to the place on  Start that you want it 
to appear. Other tiles will be  moved to accommodate the tile 
in its new location.
Can I arrange tiles in groups?
Yes, you can. Select an existi ng tile and drag the tile to 
arrange  Start to your liking. Right-click on an app and select 
Pin to Start  to create a new group on  Start. From here, you  
						

							68 - Frequently asked questions
can drag the tile to an existing group on Start. You can give 
the group(s) a name and arrange the tiles within the groups 
to suit your needs.
Can I make tiles bigger or smaller?
Yes, you can. Right-click on a tile and select  Resize. Select a 
size from the menu that appears.
Can I change the screen resolution?
Yes, you can. Move your cursor to the lower left-hand corner 
of the screen and type 'Control Panel' in the text box to display 
the results; select 
Control Panel > Adjust screen resolution. 
Alternatively, you can also right-click anywhere on the desktop 
and select 
Screen resolution.
How do I set the alarm?
Your computer can act as an al arm clock. Type ’Alarms’ to 
search for the  Alarms & Clock  app.
1. Select an alarm from the list, or select the + in the lower- right corner to create a new alarm.
2. Enter the  Alarm name.
3. Set the time by choosing the hour and minute.
4. Select AM or PM.
5. Choose which days the alarm should go off.
6. Select the sound notification.
7. Select the snooze time.
8. Select the  Save icon in the bottom right-hand corner to save 
the alarm. 
						

							Frequently asked questions - 69
9. Select On or  Off to activate or deactivate the alarm.   
Where are my apps?
Move your cursor to the lower left-hand corner of the 
screen and select  Search, start typing the name of the app 
you would like to open.
How do I make an app appear on Start?
If you're in  All apps and you want to make an app appear on 
Start, right-click an app and select  Pin to Start.
How do I remove a tile from Start?
Right-click a tile to select it and select  Unpin from Start to 
remove the tile from  Start.
How do I make an app appear on my taskbar?
If you're in All apps and you want to make an app appear on 
the taskbar, right-click an app or tile and select  Pin to 
taskbar .
Hour
Minutes
SaveDelete
Note
The alarm will only sound if your computer is awake at the set time. 
						

							70 - Frequently asked questions
How do I install apps?
You can download Windows Store apps from Store. You will 
need to have a Microsoft ID to  purchase and download apps 
from  Store . 
I can't find apps like Notepad and Paint! Where are they?
Move your cursor to the lower left-hand corner of the 
screen and select  Search. Type the name of the app you 
would like to open. Alternatively, open  All apps and scroll to 
’Windows Accessories’ to see the list of legacy programs.
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that 
you use to sign in to Wind ows. You can use any email 
address, but it is best if yo u choose the one you already use 
to communicate with friends and sign in to your favorite 
websites. When you sign in to your PC with a Microsoft 
account, you'll connect your PC to the people, files, and 
devices you care about.
Do I need one?
You do not need a Microsoft ID to use Windows 10, but it 
makes life easier because you can sync data across different 
machines you sign in to using a Microsoft ID. 
How do I get one?
If you've already installed Windows 10 and didn't sign in 
with a Microsoft account or  you don't have a Microsoft 
account and want to get one, press the Windows key or 
select the  Windows Start button  > Settings  > Accounts > 
Sign in with a Microsoft account , and follow the onscreen 
instructions.
How do I check for Windows updates?
Press the Windows key or select the Windows Start button  > 
Settings  > Update & recovery >  Windows Update. Select 
Advanced options  to configure the settings.