Acer Aspire 8920 Service Guide

							Chapter 493
Battery can’t be charged See “Check the Battery Pack” on page 83. 
Battery pack
System board
PCMCIA-Related Symptoms
Symptom / ErrorAction in Sequence
System cannot detect the PC Card (PCMCIA)  PCMCIA slot assembly
System board
PCMCIA slot pin is damaged. PCMCIA slot assembly
Memory-Related Symptoms
Symptom / ErrorAction in Sequence
Memory count (size) appears different from 
actual size.Enter BIOS Setup Utility to execute “Load Default Settings, then 
reboot system.
DIMM
System board
Speaker-Related Symptoms
Symptom / ErrorAction in Sequence
In Windows, multimedia programs, no sound 
comes from the computer. Audio driver
Speaker
System board
Internal speakers make noise or emit no sound. Speaker
System board
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
The system will not enter hibernation See “Save to Disk (S4)” on page 45.
Keyboard (if control is from the keyboard)
Hard disk drive
System board
The system doesnt enter hibernation mode and 
four short beeps every minute.Press Fn+
oand see if the computer enters hibernation mode.
Touchpad
Keyboard
Hard disk connection board
Hard disk drive
System board
The system doesn’t enter standby mode after 
closing the LCDSee “Save to Disk (S4)” on page 45.
LCD cover switch
System board
The system doesnt resume from hibernation 
mode.See “Save to Disk (S4)” on page 45.
Hard disk connection board
Hard disk drive
System board
The system doesnt resume from standby mode 
after opening the LCD.See “Save to Disk (S4)” on page 45.
LCD cover switch
System board
Power-Related Symptoms
Symptom / ErrorAction in Sequence 
						

							94Chapter 4
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined 
Problems” on page 96.
Battery fuel gauge in Windows doesn’t go higher 
than 90%. Remove battery pack and let it cool for 2 hours.
Refresh battery (continue use battery until power off, then charge 
battery).
Battery pack
System board
System hangs intermittently. Reconnect hard disk/CD-ROM drives. 
Hard disk connection board
System board
Peripheral-Related Symptoms
Symptom / ErrorAction in Sequence
System configuration does not match the 
installed devices. Enter BIOS Setup Utility to execute “Load Default Settings”, then 
reboot system.
Reconnect hard disk/CD-ROM/diskette drives.
External display does not work correctly. Press Fn+F5, LCD/CRT/Both display switching
System board
USB does not work correctly System board
Print problems. Ensure the “Parallel Port” in the “Onboard Devices Configuration” of 
BIOS Setup Utility is set to Enabled.
Onboard Devices Configuration
Run printer self-test.
Printer driver
Printer cable
Printer
System Board
Serial or parallel port device problems. Ensure the “Serial Port” in the Devices Configuration” of BIOS Setup 
Utility is set to Enabled.
Device driver
Device cable
Device
System board
Keyboard/Touchpad-Related Symptoms
Symptom / ErrorAction in Sequence
Keyboard (one or more keys) does not work. Reconnect the keyboard cable.
Keyboard
System board
Touchpad does not work. Reconnect touchpad cable.
Touchpad board
System board
Modem-Related Symptoms
Symptom / ErrorAction in Sequence
Internal modem does not work correctly. Modem phone port
modem combo board
System board
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence 
						

							Chapter 495
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a 
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement 
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1.Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2.If no error is detected, do not replace any FRU.
3.If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.  
						

							96Chapter 4
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, 
whether a short circuit is suspected, or whether the system is inoperative.  
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power 
System Check” on page 81.):
1.Power-off the computer.
2.Visually check them for damage. If any problems are found, replace the FRU.
3.Remove or disconnect all of the following devices:
                          Non-Acer devices
                          Printer, mouse, and other external devices
                          Battery pack
                          Hard disk drive
                          DIMM 
                          CD-ROM/Diskette drive Module
                          PC Cards
4.Power-on the computer.
5.Determine if the problem has changed.
6.If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7.If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
                          System board
                          LCD assembly 
						

							Chapter 597
Top View
Jumper and Connector Locations
Chapter 5 
						

							98Chapter 5
Bottom View 
						

							Chapter 699
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 8920. Refer to this chapter 
whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your 
regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service 
Guide.  For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from 
those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer 
office to order FRU parts for repair and service of customer machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to 
dispose it properly, or follow the rules set by your regional Acer office on how to return it.
FRU (Field Replaceable Unit) List
Chapter 6 
						

							100Chapter 6
Aspire 8920 Exploded Diagram 
						

							Chapter 6101 
						

							102Chapter 6