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Acer Aspire 5738g Service Guide

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    							Aspire 5738G/5738ZG/5738Z/5738/5338 Series
    Aspire 5536/5536G/5236 Series
    Service Guide
        
                                                                                                                                         PRINTED IN TAIWAN Service guide files and updates are available
    on the ACER/CSD web; for more information, 
    please refer to http://csd.acer.com.tw 
    						
    							II
    Revision History
    Please refer to the table below for the updates made on Aspire 5738G/5738ZG/5738Z/5738/5338 and Aspire 
    5536/5536G/5236 Series service guide.
    DateChapterUpdates 
    						
    							III
    Copyright
    Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, 
    transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in 
    any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without 
    the prior written permission of Acer Incorporated.
    Disclaimer
    The information in this guide is subject to change without notice.
    Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the 
    contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular 
    purpose. Any Acer Incorporated software described in this manual is sold or licensed as is. Should the 
    programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its 
    dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential 
    damages resulting from any defect in the software. 
    Acer is a registered trademark of Acer Corporation.
    Intel is a registered trademark of Intel Corporation.
    Pentium and Pentium II/III are trademarks of Intel Corporation.
    AMD****
    Other brand and product names are trademarks and/or registered trademarks of their respective holders. 
    						
    							IV
    Conventions
    The following conventions are used in this manual:
    SCREEN MESSAGESDenotes actual messages that appear 
    on screen.
    NOTEGives bits and pieces of additional 
    information related to the current 
    topic.
    WARNINGAlerts you to any damage that might 
    result from doing or not doing specific 
    actions.
    CAUTIONGives precautionary measures to 
    avoid possible hardware or software 
    problems.
    IMPORTANTReminds you to do specific actions 
    relevant to the accomplishment of 
    procedures. 
    						
    							V
    Preface
    Before using this information and the product it supports, please read the following general information.
    1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION 
    decided for Acers global product offering. To better fit local market requirements and enhance product 
    competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. 
    add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered 
    in this generic service guide. In such cases, please contact your regional offices or the responsible 
    personnel/channel to provide you with further technical details.
    2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information 
    available on your regional web or channel. If, for whatever reason, a part number change is made, it will 
    not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer 
    office may have a DIFFERENT part number code to those given in the FRU list of this printed Service 
    Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and 
    service of customer machines. 
    						
    							VII
    Table of Contents
    System Specifications  1
    Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
    Dimension and weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
    System Block Diagram  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
    Your Acer Notebook tour   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
    Right View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
    Indicators   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
    Easy-Launch Buttons   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
    Touchpad basics (with two-click buttons)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
    Using the Keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
    Lock Keys and embedded numeric keypad   . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
    Windows Keys   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
    Hot Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
    Special Key (only for certain models)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
    Using the System Utilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
    Acer GridVista (dual-display compatible)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
    Hardware Specifications and Configurations   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
    System Utilities  27
    BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
    Navigating the BIOS Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
    Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
    Main   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
    Security  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
    Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
    Exit   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
    BIOS Flash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
    Remove HDD Password  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
    Machine Disassembly and Replacement  43
    Disassembly Requirements   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
    General Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
    Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
    Disassembly Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
    External Module Disassembly Process   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
    External Modules Disassembly Flowchart   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
    Removing the Battery Pack   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
    Removing the SD Dummy Card   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
    Removing the DIMM Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
    Removing the Back Cover   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
    Removing the Hard Disk Drive Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
    Removing the WLAN Modules   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
    Removing the Optical Drive Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
    Main Unit Disassembly Process  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
    Main Unit Disassembly Flowchart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
    Removing the Middle Cover  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
    Removing the Keyboard  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
    Removing the LCD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  61
    Separating the Upper Case from the Lower Case  . . . . . . . . . . . . . . . . . . . . . . .64
    Removing the Fingerprint and Touchpad Boards  . . . . . . . . . . . . . . . . . . . . . . . .68
    Removing the Left Speaker Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
    Removing the USB Board Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
    Removing the Modem Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  75
    Removing the Bluetooth Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 
    						
    							VIII
    Table of Contents
    Removing the Right Speaker Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
    Removing the Main Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
    Removing the Heatsink Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
    Removing the CPU  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
     LCD Module Disassembly Process  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
    LCD Module Disassembly Flowchart   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
    Removing the LCD Bezel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
    Removing the LCD panel with the Brackets  . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
    Removing the LCD Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  91
    Removing the FPC Cable  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
    Removing the Antennas  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
    Removing the Web Camera  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
    Troubleshooting 97
    System Check Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
    External Diskette Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
    External CD-ROM Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
    Keyboard or Auxiliary Input Device Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
    Memory Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
    Power System Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  99
    Touchpad Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
    Power-On Self-Test (POST) Error Message   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
    Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
    Phoenix BIOS Beep Codes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
    Index of Symptom-to-FRU Error Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
    Intermittent Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
    Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
    Connector Locations 115
    Main Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
    Clearing Password Check and BIOS Recovery  . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
    Clearing Password Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
    BIOS Recovery by Crisis Disk   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
    FRU (Field Replaceable Unit) List  123
    Aspire 5738G/5738ZG/5738Z/5738/5338 Series and 
    Aspire 5536/5536G/5236 Series Exploded Diagram   . . . . . . . . . . . . . . . . . . . . . . . .124
     Model Definition and Configuration  170
    Aspire 5738G/5738ZG/5738Z/5738/5338 Series    . . . . . . . . . . . . . . . . . . . . . . . . . .171
    Aspire 5536/5536G/5236 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202
    Test Compatible Components  217
    Microsoft® Windows® Vista Environment Test   . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
    Online Support Information  221
    Index 223 
    						
    							Chapter 11
    Features
    Below is a brief summary of the computer’s many features:
    Platform
    For Aspire 5738G/5738ZG/5738Z/5738/5338 Series
    •Intel® Centrino® 2 processor technology, featuring:
    •Intel® Core™2 Duo processor
    •Mobile Intel® PM45/GM45 Express Chipset*
    •Intel® Wireless WiFi Link 5100/5300*
    •Intel® Wireless WiFi Link 5150/5350*
    •Intel® Pentium® mobile processor*
    •Intel® Celeron® mobile processor*
    •Mobile Intel® GM45/GL40 Express Chipset*
    •Acer InviLink™ Nplify™ 802.11b/g/Draft-N*
    •Acer InviLink™ 802.11b/g*
    For Aspire 5536/5536G/5236 Series
    AMD Better By Design program, featuring:
    •AMD Turion™ X2 dual-core processor*
    •AMD Athlon™ 64 X2 dual-core processor*
    •Mobile AMD Sempron™ processor*
    •AMD M780G Chipset
    •Acer InviLink™ Nplify™ 802.11b/g/Draft-N*
    •Acer InviLink™ 802.11b/g*
    System memory
    For Aspire 5738G/5738ZG/5738Z/5738/5338 Series
    •Dual-channel SDRAM support
    •Up to 2 GB of DDR2 667 MHz memory, upgradeable to 4 GB using two soDIMM modules
    •Up to 2 GB of DDR3 800 MHz memory, upgradeable to 4 GB using two soDIMM modules*
    •Up to 2 GB of DDR3 1066 MHz memory, upgradeable to 4 GB using two soDIMM modules*
    •Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two soDIMM modules*
    For Aspire 5536/5536G/5236 Series
    •Dual-channel SDRAM support
    •Up to 2 GB of DDR2 667 MHz memory, upgradeable to 4 GB using two soDIMM modules*
    •Up to 4 GB of DDR2 667 MHz memory, upgradeable to 8 GB using two soDIMM modules*
    System Specifications
    Chapter 1 
    						
    							2Chapter 1
    Display and graphics
    •16:9 aspect ratio
    •15.6 HD 1366 x 768
    •VGA Controller 
    For Aspire 5738G/5738ZG/5738Z/5738/5338 Series:
    •Mobile Intel® GL40 Express Chipset*
    •Mobile Intel® GM45 Express Chipset*
    •NVIDIA® GeForce® G105M*
    For Aspire 5536/5536G/5236 Series:
    •ATI Radeon™ HD 3200 Graphics*
    •AATI Mobility Radeon™ HD 4570*
    • Screen resolution support
    •1366*768
    •1280*768
    •1280*720
    •1024*768
    •800*600
    Storage subsystem
    •2.5 hard disk drive
    •Optical drive options:
    •Blu-ray Disc™/DVD-Super Multi double-layer drive*
    •DVD-Super Multi double-layer drive*
    •5-in-1 card reader
    Special keys and controls
    •103-/104-/107-key keyboard
    •Touchpad pointing device
    Audio
    •Dolby®-optimized surround sound system with two built-in stereo speakers
    •True 5.1-channel surround sound output
    •High-definition audio support
    •S/PDIF (Sony/Philips Digital Interface) support for digital speakers
    •MS-Sound compatible
    •Built-in microphone
    Communication
    •Acer Video Conference, featuring:
    •Integrated Acer Crystal Eye webcam*
    •Optional Acer Xpress VoIP phone*
    •Wi-Fi/WiMAX: Intel® Wireless WiFi Link 5150/5350* (For Aspire 5738G/5738ZG/5738Z/5738/5338 
    Series only)
    •WWAN: UMTS/HSPA at 850/1900/2100 MHz and quad-band GSM/GPRS/EDGE (850/900/1800/1900 
    MHz)* (For Aspire 5738G/5738ZG/5738Z/5738/5338 Series only) 
    						
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