Acer Aspire 5710 Service Guide

Chapter 367
10.Remove the four screws fastening the left LCD bracket and detach it.
11 .Remove the four screws fastening the right LCD bracket and detach it.
12.Disconnect the LCD cable from the rear side of the LCD. 

68Chapter 3
Disassembling the External Modules
Disassembling the HDD Module
1.Remove the four screws holding the HDD (hard disk drive) case; two on each side.
2.Carefully slide out the hard disk drive from the HDD case.
Disassembling the ODD Module
1.Remove the three screws holding the optical bracket.
2.Then remove the optical bracket from the optical disk drive. 

Chapter 469
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or 
modified options can give false errors and invalid system responses.
1.Obtain the failing symptoms in as much detail as possible.
2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating 
the same operation.
3.Use the following table with the verified symptom to determine...

70Chapter 4
System Check Procedures
External Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is 
required.
NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause 
damage to the drive or cause the drive to fail. 
Do the following to select the test device:
1.Boot from the diagnostics diskette and start the diagnostics program.
2.See if FDD Test is passed as the...

Chapter 471
If any of these devices do not work, reconnect the cable connector and repeat the failing operation. 
Memory check
Memory errors might stop system operations, show error messages on the screen, or hang the system.
1.Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board).
2.Go to the diagnostic memory in the test items.
3.Press F2 in the test items.
4.Follow the instructions in the message window.
NOTE: Make sure that the DIMM is fully installed...

72Chapter 4
Check the Power Adapter
Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power 
adapter cable. See the following figure:
1.If the voltage is not correct, replace the power adapter.
2.If the voltage is within the range, do the following:
qReplace the System board.
qIf the problem is not corrected, see “Undetermined Problems” on page 87.
qIf the voltage is not correct, go to the next step.
NOTE: An audible noise from the power adapter does not...

Chapter 473
Check the Battery Pack 
To check the battery pack, do the following:
From Software:
1.Check out the Power Management in Control Panel
2.In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total 
Battery Power Remaining are correct.
3.Repeat the steps 1 and 2, for both battery and adapter.
4.This helps you identify first the problem is on recharging or discharging. 
From Hardware:
1.Power off the computer. 
2.Remove the battery pack and measure the...

74Chapter 4
Forgotten Hard Disk Password
When the user keys in the wrong password three times, an error message appears. The user must now reset 
the password.
1.Make a note of the error code that is displayed with the error message.
2.Run unlock6.exe from the DOS prompt in the following format: 
unlock6 XXXXX 00
(XXXXX = HDD password error code, 00 = CRC base - default is 00)
3.Select  Upper case ACSII Code from the screen that appears. The HDD master password is displayed. 
Make a note of this...

Chapter 475
Power-On Self-Test (POST) Error Message 
The POST error message index lists the error message and their possible causes. The most likely cause is 
listed first.
NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU 
replacement does not solve the problem, put the original part back in the computer. Do not replace a 
non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when servicing a computer.
If the...

76Chapter 4
Index of Error Messages
Error Code List
Error CodesError Messages
006 Equipment Configuration Error
Causes:
1. CPU BIOS Update Code Mismatch
2. IDE Primary Channel Master Drive Error
(THe causes will be shown before “Equipment Configuration 
Error”)
010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 
070 Real Time Clock Error
071 CMOS Battery Bad
072 CMOS Checksum Error
110 System disabled.
Incorrect password is specified.
 Battery critical LOW
In this situation BIOS will issue 4 short...