Acer Aspire 4930 4930G Series User Manual

Chapter 4161
a.Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device 
and click Enable.
b.Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and 
click Enable.
c.Check that there are no yellow exclamation marks against the items in l D E  ATA / ATA P I  c o n t r o l l e r s. If 
a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver.
d.Check that there are no yellow...

162Chapter 4
b.Double-click IDE ATA/ATAPI controllers, then right-click ATA Device 0. 
c.Click Properties and select the Advanced Settings tab. Ensure that the Enable DMA box is 
checked and click OK. 
d.Repeat for the other ATA Devices shown if applicable.
Drive Not Detected
If Windows cannot detect the drive, perform the following actions one at a time to correct the problem.
1.Restart the computer and press F2 to enter the BIOS Utility. 
2.Check that the drive is detected in the ATAPI Model Name field...

Chapter 4163
USB Failure (Rightside)
If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not 
replace a non-defective FRUs:
Modem Function Failure
If the internal Modem fails, perform the following actions one at a time to correct the problem. Do not replace a 
non-defective FRUs: 

164Chapter 4
Wireless Function Failure
If the WLAN fails, perform the following actions one at a time to correct the problem. Do not replace a non-
defective FRUs:
EasyTouch Button Failure
If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not 
replace a non-defective FRUs: 

Chapter 4165
MediaTouch Button Failure
If the Acer MediaTouch buttons fail, perform the following actions one at a time to correct the problem. Do not 
replace a non-defective FRUs:
Fingerprint Reader Failure
If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem. Do not 
replace a non-defective FRUs: 

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Thermal Unit Failure
If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a 
non-defective FRUs:
HDTV Switch Failure
If the HDTV Switch fails, perform the following actions one at a time to correct the problem. Do not replace a 
non-defective FRUs: 

Chapter 4167
External Mouse Failure
If an external Mouse fails, perform the following actions one at a time to correct the problem. 
1.Try an alternative mouse.
2.If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See 
the mouse user manual.
3.If the mouse uses a USB connection, try an alternate USB port.
4.Try an alternative program to verify mouse operation. Reinstall the program experiencing mouse failure.
5.Restart the computer.
6.Remove any recently...

168Chapter 4
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a 
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement 
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1.Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2.If no error is detected, do not replace any FRU.
3.If any...

Chapter 5169
Jumper and Connector Locations
Top View
No.ItemDescriptionNo.ItemDescription
1 SW1 e-Key Button 11 SW3 Touch pad (right) Button
2 JP1 Digital MIC Connector 12 SW2 Touch pad (left) Button
3 JLVDS1 LCD Connector 13 LED2 Battery LED
4 JP14 Acer backlight Connector 14 LED1 Power/SUSP LED
5 JP2 Media/B Connector 15 JEXP1 Express Card Socket
6 JP4 Internal Keyboard 
Connector16 U9 South Bridge
7 JP6 Power/B Connector 17 JP7 Touch Pad Connector
8 JP8 FP/B Connector 18 JP5 Fun/B Connector
9 JP10...

170Chapter 5
Bottom View
No.ItemDescriptionNo.ItemDescription
1 PJP1 AC-IN Connector 14 JHP1 Head-Phone Connector
2 PJP2 Battery Connector 15 U39 Volume control wheel
3 JCPU1 CPU Socket 16 IR1 IR receiver
4 JMXM1 MXM Board Connector 17 JREAD1 Card Reader Socket
5 JP12 Fan Connector 18 U31 North Bridge
6 JDOCK1 Dock Connector 19 JDIMM2 Memory DIMM2 
Connector
7 JRJ45 RJ45 Connector 20 JSATA2 HDD Connector
8 JCRT1 CRT Connector 21 JMINI2 Wireless Card Connector
9 JHDMI1 HDMI Connector 22 JMINI1 Robson II...