Acer Aspire 2020 Service Guide

							Aspire 2010
Aspire 2020
Service Guide
                                                                                                                                     PRINTED IN TAIWAN
NOTE: This is Aspire 2000 extension model. Please refer to Aspire 2000 
              Service CD(P/N: VD.A20V5.001) for the disassemble mpeg file. Service guide files and updates are available
on the ACER/CSD web; for more information, 
please refer to http://csd.acer.com.tw 
						

							II
Revision History
Please refer to the table below for the updates made on Aspire 2010/2020 service guide.
D ateChapterUpdates 
						

							III
Copyright
Copyright © 2004 by Acer Incorporated.  All rights reserved.  No part of this publication may be reproduced, 
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in 
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without 
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the 
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular 
purpose.  Any Acer Incorporated software described in this manual is sold or licensed as is.  Should the 
programs prove defective following their purchase, the buyer (and not  Acer Incorporated, its distributor, or its 
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential 
damages resulting from any defect in the software.  
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders. 
						

							IV
Conventions
The following conventions are used in this manual:
SCREEN 
MESSAGESDenotes actual messages that appear 
on screen.
NOTEGives bits and pieces of additional 
information related to the current 
topic.
WARNINGAlerts you to any damage that might 
result from doing or not doing specific 
actions.
CAUTIONGives precautionary measures to 
avoid possible hardware or software 
problems.
IMPORTANTReminds you to do specific actions 
relevant to the accomplishment of 
procedures. 
						

							V
Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION 
decided for Acers global product offering. To better fit local market requirements and enhance product 
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. 
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered 
in this generic service guide. In such cases, please contact your regional offices or the responsible 
personnel/channel to provide you with further technical details.
2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information 
available on your regional web or channel. If,  for whatever reason, a part number change is made, it will 
not be noted in the printed Service Guide.  For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer 
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service 
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and 
service of customer machines. 
						

							VII
Table of Contents
Chapter 1 System Specifications  1
Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Block Diagram  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Board Layout   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Rear View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Aspire 2010 Open View   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Aspire 2010 Front Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Aspire 2010 Top Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Aspire 2010 Left Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Aspire 2010 Right Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Aspire 2010 Rear Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Aspire 2010 Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Aspire 2020 Open View   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Aspire 2020 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Aspire 2020 Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Aspire 2020 Left View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Aspire 2020 Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Aspire 2020 Rear View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Aspire 2020 Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Indicators   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Embedded Numberic Keypad  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Hot Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Windows Keys   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
The Euro Symbol   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Touchpad   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Launch Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Hardware Specifications and Configurations   . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 2 System Utilities  42
BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Navigating the BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   45
Advanced   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Security  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Exit   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
BIOS Flash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Chapter 3 Machine Disassembly and Replacement  58
General Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Before You Begin   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Disassembly Procedure Flowchart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Disassemble the Battery and HDD  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Disassemble the Wireless   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Disassemble the RAM and ODD   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Disassemble the Middle Cover Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Disassemble the Keyboard  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Disassemble the LCD  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Disassemble the MDC and RAM   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Disassemble the Upper Case  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 
						

							VIII
Table of Contents
Disassemble the Main Unit(Touchpad, Bluetooth and LCM Board)  . . . . . . . . . . 65
Disassemble the Main Unit(Speakers, Fan, Thermal and CPU)   . . . . . . . . . . . . 66
Disassemble the Main Unit(VGA, Card Reader, Sub-Woofer and M/B)  . . . . . . . 67
Disassemble the LCD Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Disassemble the ODD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Disassemble the HDD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 4 Troubleshooting  70
System Check Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
External Diskette Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
External CD-ROM/DVD ROM Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . 71
Keyboard or Auxiliary Input Device Check   . . . . . . . . . . . . . . . . . . . . . . . . . 72
Memory Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Power System Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Check the Power Adapter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Check the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Touchpad Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Display Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Sound Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Insyde MobilePro BIOS POST Beep code and POST Messages   . . . . . . . . . . . 76
Index of Symptom-to-FRU Error Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Intermittent Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Undetermined Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
How to Build NAPP Master Hard Disc Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
       CD to Disk Recovery  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
       Disk to Disk Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Chpater 5 Jumper and Connector Locations  91
Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Power Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
TouchPad Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
SD Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Media Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Bottom Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Chapter 6 FRU (Field Replaceable Unit) List  101
Exploded Diagram   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Aspire 2010 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Aspire 2020 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Appendix A Model Definition and Configuration  113
Appendix B Test Compatible Components  114
Microsoft Windows XP Home Environment Test   . . . . . . . . . . . . . . . . . . . . . . . 115
Microsoft Windows XP Professional Environment Test . . . . . . . . . . . . . . . . . . . 118
Appendix C Online Support Information                           121 
						

							Chapter 11
Features
This computer was designed with the user in mind.  Here are just a few of its many features:
Performance
TIntel® Pentium M processor at 1.4~ 1.8 GMHz or higher with uPGA478 socket
TIntel 855GME + Intel ICH4-M
T1MB L2 cache or 2MB L2 cache, 400MHz FSB, supporting Enhanced Intel SpeedStep® 
technology 
T30GB and up Enhanced-IDE hard disk drive
T512KB Flash BIOS ROM
Memory
T256MB of DDR333 memory, upgradeable to 2GB with dual SODIMM modules
T0MB DDR RAM on board
TTwo 256MB of DDR333 SODIMM (200-pin/2.5V/1.25V) connector,upgradeable to 2GB with dual 
SODIMM modules
NOTE: (Small Outline-DIMM) A DIMM module with a thinner profile due to the use of TSOP chip packages. 
SODIMMs are commonly used in laptop computers
The pic of SODIMM as showing : (copyright from Techweb)
Display
TThin-Film Transistor (TFT) liquid-crystal display (LCD) displaying 32-bit high true colour up to 16.7 
million colours at 1280x800 eXtended Graphics Array (WXGA) resolution
TThe 15.4” display panel provides a large viewing area for maximum efficiency and ease-of-use
T16:10 viewing ratio, 185 nits or higher
TConsole display for Arcade media playback status
TIntel® Extreme Graphics Technology (for Aspire 2010 use only)
TATI Radeon 9700 with 64MB DDR VGA Memory (for model with Discrete VGA only)
TATI Radeon 9700 with 128MB DDR VGA Memory (for model with Aspire 2020 only)
TSupports simultaneous display on external LCD or CRT
TOne LED console display for multimedia status (for Aspire 2020 only)
TS-video for output to a television or display device that supports S-video input
TDualViewTM support
TExternal resolution/refresh rate
T2040x1536:75/70/66/60 Hz
T1920x1440: 85/75/60 Hz
System Specifications
Chapter  1 
						

							2Chapter 1
T1920x1200: 100/85/80/75/72/60 Hz
T1600x1200:120/100/92/85/76/75/72/70/66/65/60/58/52 Hz
T1280x1024: 160/120/100/90/85/75/74/72/70/60 Hz
T1280x768: 85/75/60/56 Hz
T1024x768: 200/160/150/140/120/100/90/85/75/72/70/60 Hz
T800x600: 200/160/140/120/100/90/85/75/72/70/60/56 Hz
Multimedia
TBuilt-in optical drive (Tray loading DVD/CD-RW Combo or DVD Super-Mulit Drive Aspire 2010 
only)
TBuilt-in optical drive (Slot-loading DVD/CD-RW Combo or DVD Super-Multi or Tray-loading DVD 
Dual Drive  Aspire 2020 only)
T15.4” TFT Color LCD, 1280x800 (WXGA) panel
T2.1 channel speaker
TAudio input and output jacks  
TAudio S/PDIF (for digital audio enjoyment) output jacks (for Aspire 2020 only)
TAspire virtual surround sound ( for Aspire 2010 only)
TAspire virtual surround sound with built-in sub-woofer (for Aspire 2020 only) 
Storage
T30/40/60/80 GB ATA/100 hard disc drive
T4-in-1 card reader, supporting : 
TMultiMedia Card (MMC)
TSecure Digital (SD)
TSmartMedia 
TMemory Stick (For module with Discrete VGA only)
Connectivity
TIntegrated 10/100Mbps Ethernet Connection
TBuilt-in 56Kbps fax /data modem with international PTT approval, Wake-On-Ring ready
TThree universal serial bus (USB 2.0) ports
TOne IEEE 1394 port
TLAN: 10/100 Mbps Fast Ethernet; Wake-on-LAN ready (for Aspire 2010 only)
                           10/100/1000 Mbps Fast Ethernet; Wake-on-LAN ready (for Aspire 2020 only)
T802.11b and 802.11b/g Wireless LAN and Bluetooth 
Human-Centric Design
TRugged, portable construction
TStylish appearance
TStandard 85 key keyboard with four programmable launch keys
TComfortable palm rest area with well-positioned touchpad 
						

							Chapter 13
Graphics
TIntel® 855GME integrated 3D AGP graphics featuring Intel® Extreme Graphics 2 technology and 
up to 64MB of video memory (for model with UMA only)
TATI Radeon 9700 with 64MB DDR VGA Memory (for model with Discrete VGA only)
TAT I  M O B I L I T YTM RADEONTM 9700 with 128MB of external DDR video RAM, supporting 
Microsoft® DirectX® 9.0 (for Aspire 2020 only)
TSimultaneous LCD and CRT display at 2040x1536 pixel resolution
TDuralViewTM support
TAspire cinema vision video encoded technology
TAspire clear vision video input optimisation technology
TMPEG-2 DVD hardware-assisted capability
TS-Video/TV-out support (NTSC/PAL)
Expansion
TPC card slot enables a range of add-on options
TUpgradeable hard disk and memory modules
I/O Ports
TThree USB 2.0 ports
TIEEE 1394 port
TEthernet (RJ-45) port
TModem (RJ-11) port
TS-video TV-Out (NTSC/PAL) port
TParallel port
TExternal display (VGA) port
TMicrophone/Line-in Jack
THeadphone/Speaker/Line-out Jack (S/PDIF support for Aspire 2020 only)
TInfrared (FIR) port
TPC Card slot (one type II, supports 16-bit PCMCIA and 32-bit CardBus specifications)
TDC-in Jack for AC adapter