Xerox WorkCentre PE120i User Manual

Troubleshooting9.11
9
In the Bypass Tray
“Bypass Jam” appears on the display when you try to print using 
the Bypass tray and the machine does not detect paper. This 
may be a lack of paper or improper paper loading.
If the paper is not feeding properly, pull the paper out of the 
machine.
To resume printing, open and close the front door.
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Troubleshooting9.12
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be 
avoided. When a paper jam occurs, follow the steps outlined in 
“Clearing Paper Jams” on page 9.5. 
• Follow the procedures in “Loading Paper” on page 2.7. Ensure 
that the adjustable guides are positioned correctly.
• Do not overload the paper tray. Ensure that the paper is 
below the paper capacity mark on the inside wall of the paper 
tray.
• Do not remove paper from the tray while your...

Troubleshooting9.13
9
Clearing LCD Error Messages
DisplayMeaningSuggested solutions
Bypass Jam A paper jam has 
occurred in the Bypass 
tray.
Or, the machine detects 
improper feeding from 
the Bypass tray.Clear the jam. See page 9.11.
Or, load paper in the Bypass tray 
correctly. See page 3.6.
Cancel ?
1:Yes  2:NoYour machine’s memory 
has become full while 
trying to store a 
document into memory.To cancel the fax job, press the 
1 
button to accept “Yes.” 
If you want to send the pages that 
have been...

Troubleshooting9.14
Group Not
AvailableYou have tried to select a 
group location number 
where only a single 
location number can be 
used, such as when 
adding locations for a 
broadcast operation.Use a speed dial number or dial a 
number manually using the 
number keypad.
[Incompatible] The remote machine did 
not have the requested 
feature, such as a 
delayed transmission.
This message also occurs 
if the remote machine 
does not have enough 
memory space to 
complete the operation 
you are...

Troubleshooting9.15
9
Memory Dial Full You have tried to add a 
fax job to the memory 
when 15 fax jobs have 
already been saved and 
the memory for saving 
memory transmission is 
full.Wait until some of the job in 
memory are sent.
Or delete low priority delayed 
jobs.
Memory Full The memory is full. Delete unnecessary documents 
and retransmit after more 
memory becomes available. 
Alternatively, split the 
transmission into more than one 
operation.
[No Answer] The receiving fax 
machine has not...

Troubleshooting9.16
[Paper Jam 2]
Check InsidePaper has jammed in the 
paper exit area.Clear the jam. See page 9.9.
[Power Failure] Power has turned off 
then on and the 
machine’s memory has 
not been saved.The job which you were trying to 
do before the power failure must 
be completely re-done.
Priority Fax
Function FullThe priority fax jobs 
queue is full.Cancel unnecessary priority fax 
jobs.
Retry Redial? The machine is waiting 
for a specified time 
interval to redial a 
previously busy...

Troubleshooting9.17
9
Solving Other Problems
The following chart lists some conditions that may occur and the recommended 
solutions. Follow the suggested solutions until the problem is corrected. If the 
problem persists, please call for service.
Paper Feeding Problems
ConditionSuggested solutions
Paper is jammed 
during printing.Clear the paper jam. See page 9.5.
Paper sticks together. • Ensure that there is not too much paper in the paper tray. 
The paper tray can hold up to 250 sheets of paper,...

Troubleshooting9.18
Printing Problems
Envelopes skew or fail 
to feed correctly.Ensure that the paper guides are against both sides of the 
envelopes.
ConditionPossible causeSuggested solutions
The machine 
does not print.The machine is not 
receiving power.Check the power cord connections. Check 
the power switch and the power source.
The machine is not 
selected as the default 
printer.Select 
Xerox WC PE120 Series PCL 6 
as your default printer in your Windows.
Check the machine for 
the following:
•...

Troubleshooting9.19
9
The machine 
selects print 
materials from 
the wrong 
paper source.The paper source 
selection in the printer 
properties may be 
incorrect.For many software applications, the paper 
source selection is found under the 
Paper 
tab within the printer properties. Select 
the correct paper source. See page 4.6.
A print job is 
extremely slow.The job may be very 
complex.Reduce the complexity of the page or try 
adjusting the print quality settings.
The maximum print speed of your...

Troubleshooting9.20
Pages print, but 
are blank.The toner cartridge is 
defective or out of 
toner.Redistribute the toner, if necessary. See 
page 8.7.
If necessary, replace the toner cartridge.
The file may have 
blank pages.Check the file to ensure that it does not 
contain blank pages.
Some parts, such as 
the controller or the 
board, may be 
defective.Contact a service representative.
The illustrations 
print incorrectly 
in Adobe 
Illustrator.The setting in the 
software application is...