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Xerox Documate 3125 User Guide

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    							Xerox® DocuMate® 3125 Scanner Maintenance
    32User Guide
    9. Lift the paper guide up to the back of the scanner and press gently on the paper guide until it 
    snaps into place.
    10. Close the scanner when you’re finished.
    Troubleshooting
    Problem: The scanner won’t scan. What’s wrong? 
    Check for one of these possible causes:
    •Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure 
    the cables are plugged in securely.
    •Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t 
    come on, plug the power supply into another electrical outlet. If you are using a UPS battery 
    back-up or power strip, try plugging the scanner directly to a wall outlet.
    •Did you restart the computer and scanner? If the scanner gets a paper jam, or looses 
    connection because of an error, try restarting your computer and power cycling the scanner.
    •Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner 
    try plugging the scanner’s USB cable directly to the back of the computer. It is not 
    recommended that you use the scanner with a USB hub, if you are using a hub, the hub must 
    have its own power supply.
    •Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose 
    connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable 
    provided with your scanner is within this range. 
    						
    							Maintenance Xerox® DocuMate® 3125 Scanner
    User Guide33
    •Did you select another image source in the scanning software? If you use multiple 
    imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, 
    you may have selected another source for images. Make sure Xerox
    ® DocuMate® 3125 
    Scanner is selected as the scanner.
    Problem: Why does my scanner not function after performing a system restore on Windows?
    The system restore process may have corrupted some of the driver components. It is 
    recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on 
    page 35 for installation instructions.
    Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition 
    (WIA)?
    After performing a scan using the WIA interface you must close the application you were using 
    before scanning with the buttons on the scanner. This does not occur when scanning using the 
    TWAIN or ISIS interface.
    Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
    To resolve the problem, simply turn off the scanner power then turn it back on again.
    This may occur after Windows goes into power saving mode to “hibernate” the computer into a 
    low power state. When you move your mouse or type on the keyboard it “wakes” the computer 
    back up and restores full power to the system. This power fluctuation during the computer’s 
    hibernating period may sometimes cause the scanner to lose communication to the computer.
    Problem: The installation will not complete successfully. If installation finishes, the scanner’s 
    OneTouch options do not seem to work properly.
    A likely cause is that some driver programs are already installed on your computer for another 
    scanner. Or you previously had another Visioneer
    ® or Xerox® scanner and that driver program is 
    still on your computer. They are interfering with the installation and OneTouch options, and you 
    need to remove those other drivers and re-install your Xerox
    ® scanner. Please see the 
    documentation that you received with the other scanner for the steps to remove its driver 
    programs. 
    Problem: My computer keeps giving me out of hard drive space error messages.
    The minimum requirement of free hard drive space is for the installation of the scanner driver and 
    basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in 
    size. Free up some space on your hard drive for the software to be able to save the scanned 
    images.
    Problem: The paper jams the ADF. 
    To reduce the number of paper jams, smooth and straighten the paper before scanning, and 
    adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed 
    mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft 
    cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear 
    worn and will cause issues feeding paper. See “Cleaning Inside the Automatic Document Feeder” 
    on page 26 for cleaning instructions.  
    						
    							Xerox® DocuMate® 3125 Scanner Maintenance
    34User Guide
    Problem: The ADF won’t feed pages properly. 
    A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at 
    an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See “Cleaning 
    Inside the Automatic Document Feeder” on page26. If that doesn’t solve the problem, the pad 
    assembly may need to be replaced. It is user replaceable. See “Replacing the ADF Pad Assembly” 
    on page 28 for the steps to replace the pad.
    Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when 
    the USB cable is plugged back in.
    Unplug the power cable from the scanner, and then plug it back in.
    If the scanner does not reconnect:
    1. Unplug the power cable from the scanner.
    2. Restart your computer.
    3. After the restart is complete, plug the power cable back in.
    Problem: The scanner reports a Double Feed error when there is only one page in the scanner.
    Try cleaning the double feed detection sensor. Dust on the sensor may prevent the sensor from 
    working properly.
    Error Light Troubleshooting Codes
    Normal Operation
    •Steady blue: indicates the scanner is ready to scan.
    •Slow flashing blue: indicates the scanner is in low power mode.
    •Rapid flashing blue: indicates the scanner is waking up from low power mode.
    •Steady red: the scanner is busy or it is not connected to the computer. 
    •Flashing red: the scanner is reporting an error. 
    						
    							Maintenance Xerox® DocuMate® 3125 Scanner
    User Guide35
    Error Codes
    The status light indicates the current state of the scanner. If your scanner experiences hardware 
    problems, the status light turns red and will flash a specific number of times, pause, and then 
    repeat the same number of flashes. The number of flashes between pauses indicates the 
    hardware error code. The LED display will also flash an “E” then the error code number that 
    matches the status light’s blinking pattern.
    Descriptions of the most common patterns are listed below. In all cases, you should turn off the 
    scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and 
    computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact 
    Xerox Technical Support if you experience a different blinking pattern. 
    Uninstalling Your Scanner
    Use the options in the Windows Control Panel to remove the scanner driver and modules, and any 
    other software provided with the scanner.
    Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner 
    driver. Unplug the USB cable when directed to do so in the instructions below.
    Open the list of installed programs in the Windows Control panel.
    • Windows XP: Open Add/Remove Programs
    • Windows Vista and later: Open Programs and Features
    Uninstalling the scanner driver:
    1. In the list of installed programs click on Xerox
    ® DocuMate® 3125 Scanner driver.
    Error 
    CodeProblem DescriptionSolution
    0 Scanner is not connected to 
    the computer
    (The LED does not flash “E” 
    and the status light remains 
    blue.)A cable may be loose. Check that the scanner’s cables are 
    correctly attached to the computer. If the scanner still does not 
    connect, re-boot the computer.
    4 Paper jam Open the ADF cover and remove the jammed page. See 
    “Clearing Paper Jams” on page 26.
    5 Multiple paper feed Multiple pages have fed through the scanner at one time. 
    Open the ADF door and remove the pages from the scanner. 
    Make sure the pages are not stuck or taped together before 
    loading them in the ADF. If the problem persists, clean the 
    double feed detection sensor as described on the previous 
    section.
    6 The scanner’s cover is open The ADF door is not closed all the way. Open the scanner then 
    close it again. Push down on the lid until it locks into place.
    All 
    Other 
    CodesAn internal part in the 
    scanner may have 
    malfunctionedTurn off the power to your scanner, then turn it back on. If the 
    problem persists, re-boot your computer. If the problem still 
    persists, contact Xerox Technical Support. 
    						
    							Xerox® DocuMate® 3125 Scanner Maintenance
    36User Guide
    2. Click the Change/Remove or Uninstall button.
    3. Click Ye s when asked to confirm that you want to remove the driver.
    When the driver uninstallation is complete the progress window will automatically close.
    4. Turn off the scanner and unplug the USB cable.
    5. Reboot the computer if you are prompted to do so.
    Follow these instructions to remove any of the other software you installed with your scanner. 
    Depending on the software provided with your scanner, and which applications you installed 
    during the scanner setup, the application list may include:
    • Visioneer OneTouch
    • Visioneer OneTouch OmniPage OCR module
    •Nuance PaperPort
    • Nuance OmniPage
    •Nuance Power PDF
    Uninstalling Visioneer Acuity™:
    Visioneer Acuity is automatically installed when you install the scanner driver using the installation 
    disc. You can also download the Visioneer Acuity module from the support pages for your scanner 
    at www.xeroxscanners.com
    . Visioneer Acuity is a utility with advanced image processing options 
    to instantly improve the visual clarity of anything you scan.
    1. In the list of installed programs select Visioneer Acuity Assets.
    2. Click Ye s when asked to confirm you want to remove the software.
    Depending on the method of installation, and your scanner model, there may be multiple entries 
    for Visioneer Acuity in the installed programs list. The additional entries in this list are the image 
    processing libraries needed to support various scanner models. These additional items will be 
    called “Visioneer Acuity Assets” followed by a version number. In the scenario described here, 
    when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If 
    you uninstall one of the entries labeled as an “asset” you will still need to uninstall the main 
    Visioneer Acuity utility.
    Xerox® DocuMate® 3125 Specifications
    Scanner Specifications
    Document Requirements
    Minimum Item Size 3 x 2 inches (76 x 51 mm)
    Maximum Item Size 8.5 x 38 inches (216 x 965 mm)
    Capacity
    50 pages of 20lb printer paper (75–80 g/m
    2)
    Paper Thickness
    13–32 lbs. (49–120 g/m
    2)
    Plastic Card Embossed cards up to 1.25 mm thick 
    						
    							Maintenance Xerox® DocuMate® 3125 Scanner
    User Guide37
    General Specifications
    Scanning Speeds 38 pages per minute / 66 images per minute @ 200 dpi
    Optical Resolution 600 dpi
    Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white)
    Scan Method Duplex Automatic Document Feeder (ADF)
    Image Sensor CIS (Contact Image Sensor)
    Light Source RGB LED lamp
    Interface Hi-Speed USB 2.0, compatible with USB 1.1
    Certifications UL, C-UL, FCC C
    LASS B, CE, WEEE, ROHS, ENERGY STAR
    Operating Temperature 50° ~ 95° F (10° ~ 35° C without condensation)
    Relative Humidity 10% ~ 85% (@35° C without condensation)
    Scanner Dimensions
    Width 11.2 inches (284 mm)
    Depth 6.7 inches (170 mm)
    Height 6.5 inches (165 mm)
    Weight 5.1 pounds (2.3 kg)
    Power Information
    Power Supply APD (DA-24C24)
    DC Jack, 3P, 100~240Vac, 24Vdc, 1A, 24W, Class 1, E
    NERGYSTAR, RoHS
    Scanner Rating 24Vdc, 1.0A
    Power consumption 30 Watts (during operation)
     5.3 Watts (on standby)
     2.7 Watts (power save after 15 minutes without scanning)
     0.38 Watt (power off)
    Cable Information
    AC Power Cord US(UL/CSA)—3P, 7A/125V, L=500mm, 3C*18AWG, BLACK, PH8B2EDJF0A-
    018, RoHS
    UK(BSI/PSB)—3P, 2.5A/250V, L=500mm, 3C*0.75mm
    2, BLACK, 
    PG8B9XHJZ0A-018, RoHS
    EUR(CEE)—2P, 2.5A/250V, L=1800mm, 3C*0.75mm
    2, BLACK, 
    PG8B9CIJG0A-05B, RoHS
    USB cable 1850 mm, 28AWG, with core, RoHS compliant
    Software Information
    Supported Operating 
    SystemsMicrosoft Windows
    –32-bit XP (Service Pack 3)
    –32-bit or 64-bit Vista (Service Pack 2)
    –32-bit or 64-bit 7 (Service Pack 1)
    –32-bit or 64-bit 8 / 8.1
    –32-bit or 64-bit 10
    Scanner Drivers TWAIN, WIA, ISIS
    Scanner Specifications 
    						
    							Xerox® DocuMate® 3125 Scanner Maintenance
    38User Guide
    Xerox® DocuMate® 3125 Parts List
    Bundled Software Visioneer OneTouch®
    Visioneer Acuity Module
    Nuance PaperPort®
    Nuance OmniPage®
    Nuance Power PDF
    Part NamePart Number
    Feed Roller 57-0145-000
    ADF Pad 57-0144-000
    USB Cable 35-0117-000
    AC Power Cord 35-0226-000 (US)
    35-0104-000 (EUR)
    35-0228-000 (UK)
    Power Supply 37-0093-000
    Scanner Specifications 
    						
    							User Guide39
    Appendix A: Regulatory 
    Information
    Basic Regulations
    United States (FCC Regulations)
    This equipment has been tested and found to comply with the limits for a Class B digital device, 
    pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
    against harmful interference in a residential installation. This equipment generates, uses, and can 
    radiate radio frequency energy and, if not installed and used in accordance with the instruction 
    manual, may cause harmful interference to radio communications.
    However, there is no guarantee that interference will not occur in a particular installation. If this 
    equipment does cause harmful interference to radio or television reception, which can be 
    determined by turning the equipment off and on, the user is encouraged to try to correct the 
    interference by one or more of the following measures:
    • Reorient or relocate the receiving antenna.
    • Increase the separation between the equipment and receiver.
    • Connect the equipment into an outlet on a circuit different from that to which the receiver is 
    connected.
    • Consult the dealer or an experienced radio/TV technician for help.
    This device complies with Part 15 of the FCC Rules. Operation is subject to the following two 
    conditions: (1) This device may not cause harmful interference, and (2) this device must accept 
    any interference received, including interference that may cause undesired operation.
    Changes and modifications to this equipment not specifically approved by Xerox may void the 
    user’s authority to operate this equipment.
    Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
    European Union
    The CE mark applied to this product, symbolizes our declaration of conformity with the following 
    applicable European Union Directives, as of the dates indicated: 
    						
    							Xerox® DocuMate® 3125 Scanner Appendix A: Regulatory Information
    40User Guide
    This machine is certified as Class 1 LED product. This means that this machine does not produce 
    hazardous laser radiation. 
    A full declaration of conformity, defining the relevant directives and referenced standards, can be 
    obtained from your Xerox Limited representative or by contacting:
    Environment, Heath and Safety
    The Document Company Xerox
    Bessemer Road
    Welwyn Garden City
    Herts
    AL7 1HE
    England, Telephone +44 (0) 1707 353434
    Turkey (RoHS Regulation)
    In compliance with Article 7 (d) We hereby certify “It is in compliance with the EEE Regulation”. 
    (“EEE yönetmeliğine uygundur“)
    Copy Regulations
    United States
    Congress, by statute, has forbidden the reproduction of the following subjects under certain 
    circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such 
    reproductions.
    1. Obligations or Securities of the United States Government, such as:
    Bonds and Obligations of certain agencies of the government, such as FHA, etc.
    Bonds. (U.S. Savings Bonds may be photographed only for publicity purposes in connection 
    with the campaign for the sale of such bonds.)
    Internal Revenue Stamps. (If it is necessary to reproduce a legal document on which there is a 
    canceled revenue stamp, this may be done provided the reproduction of the document is 
    performed for lawful purposes.)
    December 12, 2006: Council Directive 2006/95/EC as amended. Approximation of the laws of the 
    member states related to low voltage equipment.
    December 31, 2004: Council Directive 2004/108/EC as amended. Approximation of the laws of the 
    member states related to electromagnetic compatibility.
    Certificates of Indebtedness  National Bank Currency Coupons from Bonds
    Federal Reserve Bank Notes Silver Certificates Gold Certificates
    United States Bonds Treasury Notes Federal Reserve Notes
    Fractional Notes Certificates of Deposit Paper Money 
    						
    							Appendix A: Regulatory Information Xerox® DocuMate® 3125 Scanner
    User Guide41
    Postage Stamps, canceled or uncanceled. (For philatelic purposes, Postage Stamps may be 
    photographed, provided the reproduction is in black and white and is less than 75% or more 
    than 150% of the linear dimensions of the original.)
    Postal Money Orders.
    Bills, Checks, or Drafts of money drawn by or upon authorized officers of the United States.
    Stamps and other representatives of value, of whatever denomination, which have been or 
    may be issued under any Act of Congress.
    2. Adjusted Compensation Certificates for Veterans of the World Wars.
    3. Obligations or Securities of any Foreign Government, Bank, or Corporation.
    4. Copyrighted material, unless permission of the copyright owner has been obtained or the 
    reproduction falls within the “fair use” or library reproduction rights provisions of the copyright 
    law. Further information of these provisions may be obtained from the Copyright Office, 
    Library of Congress, Washington, D.C. 20559. Ask for Circular R21.
    5. Certificates of Citizenship or Naturalization. (Foreign Naturalization Certificates may be 
    photographed.)
    6. Passports. (Foreign Passports may be photographed.)
    7. Immigration Papers.
    8. Draft Registration Cards.
    9. Selective Service Induction Papers that bear any of the following Registrant’s information:
    Exception: U. S. Army and Navy discharge certificates may be photographed.
    10. Badges, Identification Cards, Passes, or Insignia carried by military personnel, or by members 
    of the various Federal Departments, such as FBI, Treasury, etc. (unless photograph is ordered 
    by the head of such department or bureau.) 
    11. Reproducing the following is also prohibited in certain states: Automobile Licenses — Drivers’ 
    Licenses — Automobile Certificates of Title.
    The above list is not all inclusive, and no liability is assumed for its completeness or accuracy. In 
    case of doubt, consult your attorney.
    Canada
    Parliament, by statute, has forbidden the reproduction of the following subjects under certain 
    circumstances. Penalties of fines or imprisonment may be imposed on those guilty of making such 
    copies.
    1. Current bank notes or current paper money.
    2. Obligations or securities of a government or bank.
    3. Exchequer bill paper or revenue paper.
    4. The public seal of Canada or of a province, or the seal of a public body or authority in Canada, 
    or of a court of law.
    Earnings or Income Dependency Status Court Record
    Previous military service Physical or mental condition 
    						
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