Xerox Documate 3125 User Guide
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Xerox® DocuMate® 3125 Scanner Maintenance 32User Guide 9. Lift the paper guide up to the back of the scanner and press gently on the paper guide until it snaps into place. 10. Close the scanner when you’re finished. Troubleshooting Problem: The scanner won’t scan. What’s wrong? Check for one of these possible causes: •Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely. •Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet. If you are using a UPS battery back-up or power strip, try plugging the scanner directly to a wall outlet. •Did you restart the computer and scanner? If the scanner gets a paper jam, or looses connection because of an error, try restarting your computer and power cycling the scanner. •Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner try plugging the scanner’s USB cable directly to the back of the computer. It is not recommended that you use the scanner with a USB hub, if you are using a hub, the hub must have its own power supply. •Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable provided with your scanner is within this range.
Maintenance Xerox® DocuMate® 3125 Scanner User Guide33 •Did you select another image source in the scanning software? If you use multiple imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, you may have selected another source for images. Make sure Xerox ® DocuMate® 3125 Scanner is selected as the scanner. Problem: Why does my scanner not function after performing a system restore on Windows? The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on page 35 for installation instructions. Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition (WIA)? After performing a scan using the WIA interface you must close the application you were using before scanning with the buttons on the scanner. This does not occur when scanning using the TWAIN or ISIS interface. Problem: Why won’t my scanner work after the computer has been sitting idle for several hours? To resolve the problem, simply turn off the scanner power then turn it back on again. This may occur after Windows goes into power saving mode to “hibernate” the computer into a low power state. When you move your mouse or type on the keyboard it “wakes” the computer back up and restores full power to the system. This power fluctuation during the computer’s hibernating period may sometimes cause the scanner to lose communication to the computer. Problem: The installation will not complete successfully. If installation finishes, the scanner’s OneTouch options do not seem to work properly. A likely cause is that some driver programs are already installed on your computer for another scanner. Or you previously had another Visioneer ® or Xerox® scanner and that driver program is still on your computer. They are interfering with the installation and OneTouch options, and you need to remove those other drivers and re-install your Xerox ® scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs. Problem: My computer keeps giving me out of hard drive space error messages. The minimum requirement of free hard drive space is for the installation of the scanner driver and basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size. Free up some space on your hard drive for the software to be able to save the scanned images. Problem: The paper jams the ADF. To reduce the number of paper jams, smooth and straighten the paper before scanning, and adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear worn and will cause issues feeding paper. See “Cleaning Inside the Automatic Document Feeder” on page 26 for cleaning instructions.
Xerox® DocuMate® 3125 Scanner Maintenance 34User Guide Problem: The ADF won’t feed pages properly. A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See “Cleaning Inside the Automatic Document Feeder” on page26. If that doesn’t solve the problem, the pad assembly may need to be replaced. It is user replaceable. See “Replacing the ADF Pad Assembly” on page 28 for the steps to replace the pad. Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when the USB cable is plugged back in. Unplug the power cable from the scanner, and then plug it back in. If the scanner does not reconnect: 1. Unplug the power cable from the scanner. 2. Restart your computer. 3. After the restart is complete, plug the power cable back in. Problem: The scanner reports a Double Feed error when there is only one page in the scanner. Try cleaning the double feed detection sensor. Dust on the sensor may prevent the sensor from working properly. Error Light Troubleshooting Codes Normal Operation •Steady blue: indicates the scanner is ready to scan. •Slow flashing blue: indicates the scanner is in low power mode. •Rapid flashing blue: indicates the scanner is waking up from low power mode. •Steady red: the scanner is busy or it is not connected to the computer. •Flashing red: the scanner is reporting an error.
Maintenance Xerox® DocuMate® 3125 Scanner User Guide35 Error Codes The status light indicates the current state of the scanner. If your scanner experiences hardware problems, the status light turns red and will flash a specific number of times, pause, and then repeat the same number of flashes. The number of flashes between pauses indicates the hardware error code. The LED display will also flash an “E” then the error code number that matches the status light’s blinking pattern. Descriptions of the most common patterns are listed below. In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact Xerox Technical Support if you experience a different blinking pattern. Uninstalling Your Scanner Use the options in the Windows Control Panel to remove the scanner driver and modules, and any other software provided with the scanner. Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner driver. Unplug the USB cable when directed to do so in the instructions below. Open the list of installed programs in the Windows Control panel. • Windows XP: Open Add/Remove Programs • Windows Vista and later: Open Programs and Features Uninstalling the scanner driver: 1. In the list of installed programs click on Xerox ® DocuMate® 3125 Scanner driver. Error CodeProblem DescriptionSolution 0 Scanner is not connected to the computer (The LED does not flash “E” and the status light remains blue.)A cable may be loose. Check that the scanner’s cables are correctly attached to the computer. If the scanner still does not connect, re-boot the computer. 4 Paper jam Open the ADF cover and remove the jammed page. See “Clearing Paper Jams” on page 26. 5 Multiple paper feed Multiple pages have fed through the scanner at one time. Open the ADF door and remove the pages from the scanner. Make sure the pages are not stuck or taped together before loading them in the ADF. If the problem persists, clean the double feed detection sensor as described on the previous section. 6 The scanner’s cover is open The ADF door is not closed all the way. Open the scanner then close it again. Push down on the lid until it locks into place. All Other CodesAn internal part in the scanner may have malfunctionedTurn off the power to your scanner, then turn it back on. If the problem persists, re-boot your computer. If the problem still persists, contact Xerox Technical Support.
Xerox® DocuMate® 3125 Scanner Maintenance 36User Guide 2. Click the Change/Remove or Uninstall button. 3. Click Ye s when asked to confirm that you want to remove the driver. When the driver uninstallation is complete the progress window will automatically close. 4. Turn off the scanner and unplug the USB cable. 5. Reboot the computer if you are prompted to do so. Follow these instructions to remove any of the other software you installed with your scanner. Depending on the software provided with your scanner, and which applications you installed during the scanner setup, the application list may include: • Visioneer OneTouch • Visioneer OneTouch OmniPage OCR module •Nuance PaperPort • Nuance OmniPage •Nuance Power PDF Uninstalling Visioneer Acuity™: Visioneer Acuity is automatically installed when you install the scanner driver using the installation disc. You can also download the Visioneer Acuity module from the support pages for your scanner at www.xeroxscanners.com . Visioneer Acuity is a utility with advanced image processing options to instantly improve the visual clarity of anything you scan. 1. In the list of installed programs select Visioneer Acuity Assets. 2. Click Ye s when asked to confirm you want to remove the software. Depending on the method of installation, and your scanner model, there may be multiple entries for Visioneer Acuity in the installed programs list. The additional entries in this list are the image processing libraries needed to support various scanner models. These additional items will be called “Visioneer Acuity Assets” followed by a version number. In the scenario described here, when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If you uninstall one of the entries labeled as an “asset” you will still need to uninstall the main Visioneer Acuity utility. Xerox® DocuMate® 3125 Specifications Scanner Specifications Document Requirements Minimum Item Size 3 x 2 inches (76 x 51 mm) Maximum Item Size 8.5 x 38 inches (216 x 965 mm) Capacity 50 pages of 20lb printer paper (75–80 g/m 2) Paper Thickness 13–32 lbs. (49–120 g/m 2) Plastic Card Embossed cards up to 1.25 mm thick
Maintenance Xerox® DocuMate® 3125 Scanner User Guide37 General Specifications Scanning Speeds 38 pages per minute / 66 images per minute @ 200 dpi Optical Resolution 600 dpi Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white) Scan Method Duplex Automatic Document Feeder (ADF) Image Sensor CIS (Contact Image Sensor) Light Source RGB LED lamp Interface Hi-Speed USB 2.0, compatible with USB 1.1 Certifications UL, C-UL, FCC C LASS B, CE, WEEE, ROHS, ENERGY STAR Operating Temperature 50° ~ 95° F (10° ~ 35° C without condensation) Relative Humidity 10% ~ 85% (@35° C without condensation) Scanner Dimensions Width 11.2 inches (284 mm) Depth 6.7 inches (170 mm) Height 6.5 inches (165 mm) Weight 5.1 pounds (2.3 kg) Power Information Power Supply APD (DA-24C24) DC Jack, 3P, 100~240Vac, 24Vdc, 1A, 24W, Class 1, E NERGYSTAR, RoHS Scanner Rating 24Vdc, 1.0A Power consumption 30 Watts (during operation) 5.3 Watts (on standby) 2.7 Watts (power save after 15 minutes without scanning) 0.38 Watt (power off) Cable Information AC Power Cord US(UL/CSA)—3P, 7A/125V, L=500mm, 3C*18AWG, BLACK, PH8B2EDJF0A- 018, RoHS UK(BSI/PSB)—3P, 2.5A/250V, L=500mm, 3C*0.75mm 2, BLACK, PG8B9XHJZ0A-018, RoHS EUR(CEE)—2P, 2.5A/250V, L=1800mm, 3C*0.75mm 2, BLACK, PG8B9CIJG0A-05B, RoHS USB cable 1850 mm, 28AWG, with core, RoHS compliant Software Information Supported Operating SystemsMicrosoft Windows –32-bit XP (Service Pack 3) –32-bit or 64-bit Vista (Service Pack 2) –32-bit or 64-bit 7 (Service Pack 1) –32-bit or 64-bit 8 / 8.1 –32-bit or 64-bit 10 Scanner Drivers TWAIN, WIA, ISIS Scanner Specifications
Xerox® DocuMate® 3125 Scanner Maintenance 38User Guide Xerox® DocuMate® 3125 Parts List Bundled Software Visioneer OneTouch® Visioneer Acuity Module Nuance PaperPort® Nuance OmniPage® Nuance Power PDF Part NamePart Number Feed Roller 57-0145-000 ADF Pad 57-0144-000 USB Cable 35-0117-000 AC Power Cord 35-0226-000 (US) 35-0104-000 (EUR) 35-0228-000 (UK) Power Supply 37-0093-000 Scanner Specifications
User Guide39 Appendix A: Regulatory Information Basic Regulations United States (FCC Regulations) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes and modifications to this equipment not specifically approved by Xerox may void the user’s authority to operate this equipment. Shielded cables must be used with this equipment to maintain compliance with FCC regulations. European Union The CE mark applied to this product, symbolizes our declaration of conformity with the following applicable European Union Directives, as of the dates indicated:
Xerox® DocuMate® 3125 Scanner Appendix A: Regulatory Information 40User Guide This machine is certified as Class 1 LED product. This means that this machine does not produce hazardous laser radiation. A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox Limited representative or by contacting: Environment, Heath and Safety The Document Company Xerox Bessemer Road Welwyn Garden City Herts AL7 1HE England, Telephone +44 (0) 1707 353434 Turkey (RoHS Regulation) In compliance with Article 7 (d) We hereby certify “It is in compliance with the EEE Regulation”. (“EEE yönetmeliğine uygundur“) Copy Regulations United States Congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions. 1. Obligations or Securities of the United States Government, such as: Bonds and Obligations of certain agencies of the government, such as FHA, etc. Bonds. (U.S. Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds.) Internal Revenue Stamps. (If it is necessary to reproduce a legal document on which there is a canceled revenue stamp, this may be done provided the reproduction of the document is performed for lawful purposes.) December 12, 2006: Council Directive 2006/95/EC as amended. Approximation of the laws of the member states related to low voltage equipment. December 31, 2004: Council Directive 2004/108/EC as amended. Approximation of the laws of the member states related to electromagnetic compatibility. Certificates of Indebtedness National Bank Currency Coupons from Bonds Federal Reserve Bank Notes Silver Certificates Gold Certificates United States Bonds Treasury Notes Federal Reserve Notes Fractional Notes Certificates of Deposit Paper Money
Appendix A: Regulatory Information Xerox® DocuMate® 3125 Scanner User Guide41 Postage Stamps, canceled or uncanceled. (For philatelic purposes, Postage Stamps may be photographed, provided the reproduction is in black and white and is less than 75% or more than 150% of the linear dimensions of the original.) Postal Money Orders. Bills, Checks, or Drafts of money drawn by or upon authorized officers of the United States. Stamps and other representatives of value, of whatever denomination, which have been or may be issued under any Act of Congress. 2. Adjusted Compensation Certificates for Veterans of the World Wars. 3. Obligations or Securities of any Foreign Government, Bank, or Corporation. 4. Copyrighted material, unless permission of the copyright owner has been obtained or the reproduction falls within the “fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21. 5. Certificates of Citizenship or Naturalization. (Foreign Naturalization Certificates may be photographed.) 6. Passports. (Foreign Passports may be photographed.) 7. Immigration Papers. 8. Draft Registration Cards. 9. Selective Service Induction Papers that bear any of the following Registrant’s information: Exception: U. S. Army and Navy discharge certificates may be photographed. 10. Badges, Identification Cards, Passes, or Insignia carried by military personnel, or by members of the various Federal Departments, such as FBI, Treasury, etc. (unless photograph is ordered by the head of such department or bureau.) 11. Reproducing the following is also prohibited in certain states: Automobile Licenses — Drivers’ Licenses — Automobile Certificates of Title. The above list is not all inclusive, and no liability is assumed for its completeness or accuracy. In case of doubt, consult your attorney. Canada Parliament, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fines or imprisonment may be imposed on those guilty of making such copies. 1. Current bank notes or current paper money. 2. Obligations or securities of a government or bank. 3. Exchequer bill paper or revenue paper. 4. The public seal of Canada or of a province, or the seal of a public body or authority in Canada, or of a court of law. Earnings or Income Dependency Status Court Record Previous military service Physical or mental condition