Toshiba Strata Xii, Strata Xx General Description Manual

							OPERATING PROCEDURES 
SECrrlON 100-020-400 
JANUARY 1984 
has already received or originated another 
call. Your request is 
will be called again 
station becomes idle. 
02.16.0 Call Holding 
- 02.16.1 To hold a call: not cancelled. You 
the next time the 
1) While connected to an. outside call, depress 
the m key. 1) While connected to the outside line, depress 
the I] key. 
l The CO line LED will flash at the l-hold l The CO line LED will flash at the con- 
rate. ference rate. 
02.16.2 To release a held call: 
1) Depress the appropriate m key. 2) Dial the desired station number. 
NOTES: 
1. When a CO line is placed on hold it may 
be picked up at any station. 
2. An on-hold reminder tone is generated 
within a pre-determined time at the 
station that placed the line on hold. 
The LED flash rate of the recalling 
line will synchronize with the tone. 
3. Hold is automatically released if the 
other party hangs up. 
02.17.0 Call Transfer 
02.17.1 To transfer a call (with appearing CO 
line) 
: 
1) 
2) 
3) 
While connected to an outside call, depress 
the m key. 
l The CO line LED will flash at the l-hold 
rate. 
Depress the m key; you will hear intercom 
dial tone. 
l The INT LED will flash at the l-use rate. 
Dial the desired station number. 
If you hear a single ring tone, announce the call 
(noting the correct CO line), and hang up. 
l The CO line LED will flash at the l-hold 
rate until the other station connects with 
the call. 
If the station is busy, you have several choices: 
a) If you are the Message Waiting Center, 
depress the I key. 
b) Depress the appropriate B key and in- form the caller of the situation. 
c) Dial 
q for automatic callback. 
d) Dial 
q for busy override (see Override). 
02.17.2 
To transfer a call (with non-appearing 
CO line): 
Line does not appear at the desired station. 
l You will hear intercom dial tone. 
l The INT LED will flash at the l-use rate. 
3A) If you hear a single ring tone: 
a) Announce the call (noting the correct 
CO line). 
b) Wait for the station user to go off-hook*. 
c) Hangup. 
33) If the station is busy, you have several choices: 
a) Dial 
q for busy override (see Override). 
b) Depress the appropriate CO key and in- 
form the caller of the situation. 
c) Dial 
q for automatic callback. 
d) If you are the Message Waiting Center, 
depress the FMW/FL key. 
*When transferring to a station that does not 
have a key assigned to that line, instruct 
the called party to lift the handset. Transfer 
is impossible unless the called station is 
off-hook! 
02.17.3 
To receive a transferred call (with 
appearing CO line) 
: 
Call may be transferred from either the attendant 
or another station. 
1) You will hear a single long tone, followed by 
an announcement. 
l The INT LED will flash at the l-called rate. 
2) Acknowledge the announcement. 
3) Depress the announced m key. 
l You are now connected with the out- 
side call. 
02.17.4 
To receive a transferred call (with non- 
appearing CO line): .3 
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							OPERATING PROCEDURES 
SECTION 100-020-400 
JANUARY 1984 
4) 
Speak at a normal voice level in the direction 
of telephone. . Line does not appear on your EKT. 
1) You 
will hear a single long tone, followed by 
an announcement. 
l The INT LED will flash at the l-called rate. 
2) Lift the handset to acknowledge the announce- 
ment (you cannot receive a call on a non- 
appearing line unless you are off-hook). 
l Call will be transferred when the announcer 
goes on-hook. 
@The INT LED will flash at the l-use rate. 
3) You are now connected with the outside call. 
02.17.5 To transfer a call on a non-appearing 
CO line: 
Line does not appear on your EKT. 
1) 
While connected to the outside line, depress 
2) 
3) 
4N 
You will hear intercom dial tone. 
Dial the desired station number. 
If you hear a single ring tone: 
a) Announce the call. 
b) Wait for the station to come off-hook*. 
c) Hang up. 
4B) If the station is busy:  the -1 key. 
l The INT LED will flash at the conference 
rate. 
a) Depress the [CONF] key and inform the 
caller of the situation. (It is not possible 
to put a non-appearing line on hold.) 
“The station must come off-hook even if it 
has the CO line appearance. If you hang up 
before the called station is off-hook, the 
CO line will be disconnected. 
02.18.0 
Speakerphone 
02.18.1 To make an outside call with Speaker- 
phone (on-hook dialing) : 
1) Leave the handset on-hook. 
2) Depress any available (COI line key and listen 
for dial tone. 
l The INT LED will flash at the l-use rate. 
l The CO LED will flash at the l-use rate. NOTE: 
if privacy is not required, it is not necessary 
to depress the m key. However, any other  3) 
Diar the desired telephone number. 
5) Depress the I] key when the call is com- 
pleted. 
02.18.2 To receive an incoming call (handsfree): 
1) 
2) 
3) 
4) 
5) 
You will hear a ringing tone. 
Leave the handset on-hook. - 
Depress the key of the CO line that is flashing 
at the CO incoming call rate. 
l The CO LED will flash at the l-use rate, 
Speak at a normal voice level in the direction 
of telephone. 
Depress the (1 key when the call is com- 
pleted. 
02.18.3 To call on intercom with Speaker- 
phone (on-hook dialing): n 
1) 
2) 
3) 
4) 
5) Leave the handset on-hook. 
Depress the m key and listen for intercom 
dial tone. 
l .The INT LED will flash at the l-use rate. 
Dial the desired station number and you will 
hear a single ring tone. 
Speak at a normal voice level in the direction 
of telephone. 
Depress the El key when the call is com- 
pleted. 
02.18.4 To receive an intercom call (handsfree): 
1) 
2) 
3) You will hear a single long tone, followed by 
the caller’s voice. 
l The INT LED will flash at the l-called rate. 
Leave the handset on-hook. 
To assure a private conversation, depress the 
1 key. 
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							OPERATING PROCEDURES 
SECTION 100-020-400 
JANUARY 1984 
station can access the connection (thereby 
disconnecting you) by using the Call Pick-up 
feature. 
4) 
Speak at a normal voice level in the direction 
of telephone. 
- 5) Depress the m key when the call is com- 
pleted (if you depressed the ( key earlier). c) Depress the bx1 key after the party 
answers.* *- 
l CO LEDs will flash at the l-use rate and : 
all parties will be conferenced. 
I 
“If you receive a busy tone or no answer, 
return to the original connection by depressing 
the original Ico( line key. 
3) 
To add another station: 
NO 
i-E: 
To change from Speakerphone to handset: a) Depress the I[ key-you will hear inter- 
Lift the handset. com dial tone. 
TO change from handset to Speakerphone: 
Depress and hold down the I/ key. 
Return the handset to on-hook. 
Release the (1 key. 
02.18.5 
Background Music. 
Listening to music via the EKT speaker. Must have 
a music source connected to the system. 
1) 
2) 
3) 
To listen to background music via the EKT 
speaker, depress the /SPKR key. 
Adjust the volume level with the control on 
the right side of your EKT. 
Depress the -1 key again to cancel music. 
NOTE: 
When in BGM mode the station is still a fully 
functional telephone. Incoming and outgoing 
calls will temporarily mute the BGM during 
the time the station is in use. 
02.19.0 Conferencing 
02.19.1 To Conference 3 Stations & 2 CO 
Lines, or 4 Stations & 1 CO Line: 
1) Establish a usual l-C.0 line call. 
2) To add a second CO line: 
a) Depress the I[ key-you will hear inter- 
com dial tone. 
l The CO LED will flash at the con- 
ference rate and the INT LED will 
flash at the l-use rate. 
b) Select a second CO line and dial the next 
telep, lone number. 
l The CO LED(s) will flash at the con- 
ference rate and the INT LED will 
flash at the l-use rate. 
b) Dial the number of the other station. 
c) Depress the w[ key after the party 
answers.* 
l CO LED(s) will flash at the l-use rate 
and all parties will be conferenced. 
d) Repeat to add another party (maximum: 
three stations/two CO lines or four sta- 
tions/one CO line). 
i 
e) Hang up when conference call iscompleted. 
“NOTES: 
1. The new station will not be conferenced 
unless the user lifts the handset or de- 
presses the m key. 
2. If you receive a busy tone or no answer, 
return to the original connection by de- 
pressing the IFI key. 
02.19.2 
To conference up to 4 stations and 1 
intercom line: 
1) Establish a usual 2-station intercom call. 
2) Depress the ml key. 
l You will hear intercom dial tone. 
l The INT LED will flash at the conference 
rate. 
3) Dial the third station’s number. 
4) Depress the I[ key after the party answers.* 
l INT LED will flash at the l-use rate and 
all parties will be conferenced. 
5) Repeat to add a fourth station to the con- 
ference call. 
.* 
-_ 
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							3) Depress one of the m keys or dial a 2-digit 
address code (codes run consecutively from 
10 through 29 or 49, depending upon the type 
and amount of optional memory provided; 
AD numbers reside at 10 ti 16). 
4) Dial the telephone number to be stored (16 
digits maximum).*** 
5) Depress the m key to record number in 
memory. 
6) Repeat the above steps with every number to 
be stored (up to 40). 
7) Return the handset to on-hook. 
8) Write down the address codes and telephone 
numbers for future reference.  keys do not appear on your EKT, the 
q and 
q *_*), respectively. 
*Repeat this procedure to replace the stored 
telephone numbers with new numbers. 
“‘On some EKTs the [ and I keys may 
not appear. If not, use the 
q and q keys 
for Automatic Dialing access. lf the m and 
m keys 
do appeac the q and q keys will 
not function for Automatic Dialing access 
at that station. 
***It may be necessary to insert a pause after 
the trunk access code to allow for dial tone 
delay. if so, after entering the PBX access 
code depress the mMW/FL key to insert a 
3-second pause. 
02.21 .o 
Paging 
02.21.1 To 
Page: 
1) 
2) 
3) Lift the handset. 
Depress the m key and dial one of the 
following: 
All Call 
Group #l 
Group #2 
Group #3 
Group #4 
All Call (with 
External Page External Page) * 
MaKe your annOUnCem?nt twice in a I?Orrd 
voice level. 
OPERATING PROCEDURES 
SECTION 
100-020-400 
JANUARY 1984 
4) Hang up when you have completed your 
announcement. 
*Programmable option-also see Call Pick-up. 
02.22.0 Do Not Disturb 
02.22.1 To engage the Di Not Disturb mode: 
1) Depress the m key. 
l DND LED will light steady. 
02.22.2 To release the Do Not Disturb modei 
1) Depress the ) key. 
l DND LED will go off. 
02.23.0 
Override 
02.23.1 
To initiate a busy override signal: 
1) After reaching a busy station, you may signal 
that station that a call is waiting by dialing ‘@. 
l A tone signal will be heard at the busy 
station every 5 seconds. 
2) After overriding the busy station, remain on 
the intercom to allow the busy station to 
respond. 
02.23.2 To respond to a busy override signal: 
1) If on intercom: 
a) Terminate the existing intercom call. 
b) Depress the ( key. 
c) Speak to the overriding station. 
2) If on a CO line: 
a) Place the CO line on hold. 
b) Depress the m key. 
c) Speak to the overriding station. 
02.23.3 
To override DND (programmable op- 
tion): 
1) After reaching a DND station (fast busy tone), 
you may signal that station that a call is 
waiting by dialing 
q . 
l A tone signal will be heard at the DND 
station every 5 seconds. 
2) After overriding 
on the intercom 
to respond. the DND station, remain 
to allow the DND station 
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							OPERATING PROCEDURES 
SECTION 100-020-400 
JANUARY 1984 
02.23.4 
To respond to a DND override signal: 
1) Depress the m key. 
2) Speak to the override station. 
_ 02.23.5 To use executive override (program- 
mable option) 
: 
Overrides the CO line privacy feature, and is able 
to enter any existing conversation within the 
system. Only two stations can be programmed 
for this feature. 
1) You may enter any conversation on any 
CO/PBX line by simply depressing the 
appropriate key. 
l A warning tone, however; is sounded 
before the overriding station is actually 
connected. 
02.24.0 
Account Number Recording 
02.24.1 Station Message Detail Recording (if 
your system is equipped) allowsdata to be collected 
for each outgoing and (optionally) incoming CO 
line call. This data may then be output to either 
a printer or recording device. Each call may also 
be given an account number for filing purposes. 
The account number can be entered anytime 
after dialing the outside number on an outgoing 
call and anytime during the conversation on an 
incoming call. 
02.24.2 To record an account number: 
1) Dial mm!?jj and the account number (6 
digits). 
2) Hang up when the call is completed. 
NOTE: 
The conversation is not interrupted while 
recording an account number, but the outside 
party will not hear any tones unless more 
than 6 digits are dialed. 
03 
DIRECT STATION SELECTION (DSS) CONSOLE 
03.00.0 
General 
03.00.1 The Direct Station Selection (DSS) 
, 
console has been designed for use where the 
volume of incoming calls warrants a dedicated B 
call forwarding location. 
03.00.2 
Similar in shape and size to the STRATA 
EKT, the DSS makes an attractive and easy-to-use 
companion for the busy attendant. It features 
a key and lamp (LED) for each telephone in the 
system, as well as a dedicated intercom circuit 
reserved specifically for the operator’s use. 
03.01 .o DSS Key 
Functions 
STATION KEY/LED [I 
l Used as a one-step operation to call another 
telephone. A dedicated key is provided for 
each station; its accompanying LED displays 
the busy/idle status of the station. 
INTERCOM KEY ( 
l Serves the same function as the [ key on 
an EKT by accessing an intercom line. Since 
the EKT used with the DSS has all line keys 
assigned as CO lines, the attendant’s -inter- 
corn and special function keys are located on 
the DSS console. 
ALL CALL KEY @ i 
l Provides direct access to all EKT speakers for 
paging. 
MESSAGE WAITING/FLASH KEY LMW/FLI 
l Used by the station designated as the Message 
Center to indicate when a message is waiting 
for any other station. On a station the MW LED 
is used to indicate a message is waiting at the 
message center. When used as a Flash Key, 
it disconnects and recalls dial tone on a CO 
line, or is used to access PBX features. 
NIGHT TRANSFER m 
l Used by the attendant to control the system’s 
CO/PBX line ringing patterns. Different ringing 
patterns are chosen by sequential depressions 
of the m key. 
03.10.0 
DSS Operations 
03.11.0 
Call Answering CO/INT 
03.11.1 
Answer using the same procedures 
as with a normal EKT. Note that the m key for 
the DSS EKT is located on the DSS console. s 
03.12.0 Call Transfer -5 
-_ 
-lO-  
						

							03.12?1, To transfer a CO line call (line appears 
on called. station) 
: 
1) Depress the number key corresponding to the 
station to be called. 
l The CO line will be placed on hold auto- 
matically and the CO LED will flash at 
the l-hold rate. 
2) You will hear a single ring tone.* 
3) Announce the call when the ring tone ends. 
4) Hang up when the announcement is completed. 
l You will be recalled after a specified period 
of time if the call is not picked-up. 
*NOTES: 
1. If you receive a busy or no answer, return 
to the call by depressing the CO line key. 
2. A call to a busy station by the DSSauto- 
matically causes the Busy Override tone 
to be sounded at the called station. 
3. If the EKT to which the call is to be 
transferred does not have that CO line 
assigned to a key, see Non-Appearing Line 
Transfer. 
03.12.2 To transfer a CO line call (line does 
not appear on called station): 
1) Depress the m key. 
l The CO LED will flash at the conference 
rate. 
2) You will 
3) Depress 
console. 
l The hear intercom dial tone. 
the desired station key on the DSS 
station LED will flash continuously 
and you will hear a single ring tone. 
4) Voice-announce the call. Instruct the called 
station to pick up the handset.* 
5) The station LED will light steadily when the 
station goes off-hook. 
6) Hang up. 
l The call will be transferred to the station’s 
intercom line and your CO line LED will 
light steadily. 
*Call transfer is impossible unless the called 
party is off-hook! 
OPERATING PROCEDURES 
S_ECTION 100-020-400 
JANUARY 
1984 
03.13.0 Message Waiting 
03.13.1 
. To use Message Waiting. 
1) Use the DSS m key in the same manner 
as the standard EKT. 
, 
03.14.0 All Call Page 
. . 
03.14.1 To page all stations: 
1) 
a 
3) 
4) Lift the handset. 
Depress the m key. 
l AC LED will light steadily. 
Make your announcement twice in a normal 
voice level. 
Hang up when you have completed your 
announcement. 
04 STANDARD TELEPHONE 
(OPX) INFORMAilON - 
04.00.0 General 
04.00.1 
Intercom (I NT) dial tone 
heard before dialing; if you have just must 
be 
lifted the 
handset, you will hear intercom dial tone. During 
a conversation, 
intercom dial tone is obtained 
by “flashing” the hookswitch (plunger) located 
in 
the handset cradle. To flash, depress the hook- 
switch momentarily (for about a l/2 second), 
and in response you will hear intercom dial tone. 
04.10.0 
Making Calls 
04.11.0 intercom Calls 
04.11.1 
To make an intercom call: 
1) 
2) 
3) 
4) 
5) 
Lift the handset. 
You will hear intercom dial tone. 
Dial the desired station number and you will 
hear single ring tone.* 
Speak when the ring tone ends. 
Hang up when the call is complete. 
*If you are calling another standard telephone, 
ring tones will continue. Wait for an answer.  
						

							OPERATING PROCEDURES 
SECTION 100-020-400 
JANUARY 1984 
Tone signailing over an EKT can be accom- 
plished by dialing 
q after the station num- 
ber. 
04.11.2 To receive an intercom call: 
_ 1) 
2) 
3) 
You will hear a ringing signal (1 second on-3 
seconds off). 
Lift the handset and speak to the caller. 
Hang up when the call is completed. 
04.12.0 Outside Calls 2) You will hear intercom dial tone. 
04.12.1 To make an outside call: 
1) Lift the-handset. 
2) 
You will hear intercom dial tone. 
3) 
Dial the CO line access code: 
09 = random accessto an available local 
line. 
.7Xx = selective access to line number 
“XX”. 
4) 
Listen for CO dial tone. 
5) Dial the desired telephone number. 
6) 
Hang up when the call is completed. 
04.12.2 To receive an incoming call 
is transferred from another station) 
: 
(if the call 
1) 
2) 
3) 
4) 
You will hear a ringing signal (1 second on-3 
seconds off). 
Lift the handset and speak to the station 
user. 
You 
will be connected to the CO line when 
the transferring station goes on-hook. 
Hang up when the call is completed. 
04.12.3 To receive an incoming call (if the call 
is directly from the CO line): 
The station must be programmed to ring on that 
line and be equipped with the ringing line prefer- 
ence feature. 
1) You will hear a ringing signal (2 short rings, 
then 3 seconds off). 2) Lift the handset. 
3) Speak to the outside caller. 
4) Hang up when the call is completed. 
04.13.0 Call Transfer 
04.13.1 To transfer a call: 
4. 
1) While connected to an outside line, flash the 
hookswitch. 
3) Dial the station number to which the call 
is to be transferred. 
4) Announce the call and wait for the called 
station to come off-hook.” 
5) Hang up. 
*If you hang up before the called station is 
off-hook, the CO line will be disconnected. 
If you receive a busy tone or no answer, 
return to the original connection by flashing 
the hookswitch. 
! 
04.14.0 
Conference Calls 
04.14.1 
To conference 4 stations & 1 CO line: 
1) Establish a standard l-CO line call. 
2) Flash the hookswitch. 
3) 
4) 
l You will hear intercom dial tone. 
l The existing call will be on-hold. 
Dial the number of the desired station. 
Flash the hookswitch after the party answers.* 
l All parties will be conferenced. 
5) Repeat to add another station. (Four stations, 
including yours, and one CO line is 
maximum.) 
6) 
Hang up when the call is complete. 
“The called party must come off-hook or 
depress the ) key. If you receive a busy 
tone or no answer, return to the original 
connection by flashing the hookswitch. 
! 
04.14.2 
To conference up to 4 stations on 
intercom: .a 
-12-  
						

							1) Establish a standard 2-station intercom call. 
2) Flash the hookswitch. 
l You will hear intercom dial tone. 
l The existing call will be on-hold., 
3) Dial the number of the desired station. 
4) Flash the hookswitch after the party answers.* 
l All parties will be conferenced. 
5) Repeat to add another station. (Four stations, 
including yours, is maximum.) 
6) Hang up when the call is completed. 
“The called party must come off-hook or 
depress the ( key. If you receive a busy 
tone or no answer, return to the original 
connection by flashing the hookswitch. 
04.15.0 Paging 
04.15.1 To page: 
1) Lift the handset. 
2) Listen for intercom dial tone and dial the 
following: 
All Call 
Group #1 
Group #2 
Group #3 
Group #4 
All Call (with 
External Page External 
Page) + 
3) Make your announcement twice in a normal 
voice level. 
4) Hang up when you have completed your 
announcement. 
“Programmable option. 
04.16.0 Override 
04.16.1 To initiate a busy override signal: 
1) After reaching a busy station, you may signal 
that station that a call is waiting by dialing 
q . 
l A tone signal will be heard at the busy 
station. 
04.162. To override DND: 
OPERATING PROCEDURES 
SECTION 100-020-400 
- 
JANUARY 1984 
Programmable option. 
1) After reaching a DND station, you may signat 
that station that a call is waiting by dialing 
q . 
l A tone signal will be heard at the DND 
station. 
04.17.0 Tone Signalling 
Programmable option. .’ 
04.17.1 To make a tone signal call: 
1) Call another station via intercom. 
l You will hear a ringing tone as the primary 
method of intercom call signalling (voice 
announcing is inoperative). 
2) Speak to the called party when the call is 
answered. 
3) A voice call can be accomplished by dialing 
q . 
04.18.0 Station Message Detail Recording 
04.18.1 Station Message Detail Recording (if 
your system is equipped) allows data to be col- 
lected for each outgoing and (optionally) incoming 
CO line call. This data may then be output to 
either a printer or recording device. However, 
DTMF OPX stations will not record account 
numbers or telephone numbers (rotary dial tele- 
phones will output telephone numbers but not 
account numbers). When the station user hangs 
up the station number, telephone number*, time 
of day and call duration will be output. 
*Rotary dial only. 
05 NIGHT TRANSFER 
05.00.0 Programmable option. 
05.00.1 On an optional basis, your STRATA 
system can function with two or three ringing 
patterns. If three patterns are selected, they are 
designated Day, Day 2, and Nite. If only two 
patterns are selected, Day and Nite designations are 
used. 
05.00.2 In both cases, different ringing patterns 
are chosen by sequential depressionsof the m key 
on either a DSS console or (if the system has no 
DSS console equipped) on station 10. 
.* 
-13- 
.