Sharp Ux Cc500 5 In 1 Communication Center With Expandable C Operation Manual

							Problems and Solutions
109
10. Trouble-
shooting
Dialing and transmission problems
Problem Solution
No dial tone when you 
pick up the handset or 
press the SPEAKER key.Make sure the handset cord is connected to the 
correct jack. See Connecting the handset on page 
14.
Dialing is not possible.Make sure the power cord is properly plugged into 
a power outlet.
Make sure that the telephone line is properly 
connected to both the TEL. LINE jack and the wall 
jack (see page 15).
Make sure that the fax machine is set to the correct 
dialing mode for your telephone line. See Dial 
mode on page 15.
The power is on, but no 
transmission takes place.Make sure that the receiving machine has paper.
If the receiving machine is in manual mode with no 
attendant, reception will not be possible.
Check the display for error messages.
Pick up the handset and check for a dial tone.
Nothing is printed at the 
receiving end.Make sure that the document for transmission is 
placed face down in the feeder.
A distorted image is 
received at the other end.Noise on the telephone line may cause distortion. 
Try sending the document again.
Make a copy of the document on your fax machine. 
If the copy is also distorted, your fax machine may 
need service.

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							Problems and Solutions
110
Reception and copying problems
Problem Solution
The fax machine doesnt 
receive documents 
automatically.Make sure that the reception mode is set to FAX. If 
you subscribe to a distinctive ring service, make 
sure that the Distinctive Ring function is set to the 
correct ring pattern. If you do not subscribe to a 
distinctive ring service, make sure that Distinctive 
Ring is set to OFF SETTING. (See Distinctive Ring 
on page 97.)
The printing paper comes 
out blank when you try to 
receive a document.Make sure that the document is loaded properly in 
the feeder of the transmitting machine. Make a 
copy or print a report to confirm the printing ability 
of your machine.
General print quality is 
poor.It is important to select a paper that is appropriate 
for the thermal transfer printer in your fax. We 
recommend using laser quality paper that has a 
very smooth finish. Copier paper will work, but it 
sometimes tends to yield a lighter print quality.
The received document is 
faint.Ask the other party to send higher contrast 
documents. If the contrast is still too low, your fax 
machine may need service. Make a copy or print a 
report to check your machine’s printing ability.
Received images are 
distorted.Noise on the telephone line may cause distortion. 
Have the other party try sending the document 
again.
The print head may be dirty. See Print head on 
page 103.
Make a copy or print a report on your fax machine. 
If the copy or report is also distorted, your fax 
machine may need service.
A received document or 
copy prints out in strips.Make sure the operation panel is completely closed 
(press down on both sides of the panel).  

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							Problems and Solutions
111
10. Trouble-
shooting
The quality of copies is 
poor and/or dark vertical 
lines appear.Any dirt or material on the scanning glass will 
cause spots to appear on copies and transmitted 
faxes. Clean the scanning glass as explained on 
page 104.
Reception/copying is 
interrupted.If reception or copying takes place continuously for 
a long time, the print head may overheat. Turn off 
the power and let it cool down. If overheating 
frequently occurs, try changing the print contrast 
setting to LIGHT (see page 25).
Dark vertical lines appear 
on copies and received 
faxes.Try changing the print contrast setting to LIGHT 
(see page 25).
General problems
Problem Solution
Auto-dial numbers cannot 
be stored in the fax.Make sure the fax is plugged in and the imaging 
film has been loaded. (Auto-dial numbers cannot 
be stored if the imaging film has not been loaded.) 
See Loading the Imaging Film in Chapter 1.
Nothing appears in the 
display.Make sure the power cord is properly plugged into 
a power outlet.
Connect another electrical appliance to the outlet to 
see if it has power.
The machine does not 
respond when you press 
any of its keys.If a beep sound is not made when you press the 
keys, unplug the power cord and then plug it in 
again several seconds later.
Automatic document 
feeding does not work for 
transmission or copying.Check the size and weight of the document (see 
Transmittable Documents on page 69).

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							Problems and Solutions
112
Cordless handset problems
Problem Solution
The cordless handset 
does not operate and 
nothing appears in the 
display.Make sure the battery is properly connected inside 
the cordless handset (see page 18).
The battery may be low. Place the cordless 
handset in the charger and let it charge.
Calls cannot be made or 
received on the cordless 
handset.Make sure the fax machine is plugged into a power 
outlet and has power.
Make sure the telephone line is properly connected 
to both the TEL. LINE jack on the fax machine and 
the wall jack (see page 15). (If the telephone line is 
connected correctly, you should hear a dial tone 
when you pick up the fax machine handset.)
The battery may be low. Place the cordless 
handset in the charger and let it charge.
Calls cannot be made or received while the fax 
machine is being used (while FAX BUSY appears 
in the cordless handset display). Wait until the fax 
machine is no longer being used.
Calls cannot be made or received during a power 
failure.
You may be outside of the talking range. Move 
closer to the fax machine.

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							Problems and Solutions
113
10. Trouble-
shooting
The battery does not 
charge.Make sure the cordless handset is placed in the 
charger with the dial pad facing forward.
Make sure the AC adapter is connected correctly to 
the charger and the power outlet (see page 17).
Wipe the charger contacts with a cotton swab.
Make sure the battery is properly connected inside 
the cordless handset (see page 18).
The battery may need replacement (see page 106).
You hear noise or 
interference during a call.Make sure the base antenna is fully upright on the 
fax machine (see page 17).
Other electrical appliances may cause interference. 
Move away from any electrical appliances. 
Move closer to the fax machine. Note that large 
metal objects, metal structures, and thick walls 
between the fax machine and cordless handset will 
reduce the talking range. If needed, try moving the 
fax machine to a different location.
You hear beeps during a 
call.You will hear beeps during a call and LOW 
BATTERY will appear in the display if the battery is 
low. Place the cordless handset in the charger and 
let it recharge. If you hear beeps during a call and 
need to continue the call, press the INTERCOM 
key to transfer the call to the fax machine.
You will hear beeps during a call and OUT OF 
RANGE will appear in the display if you are outside 
of the talking range. Move closer to the fax 
machine.
When you press the 
INTERCOM key, the name 
of one of the other 
cordless handsets does 
not appear in the list (only 
the number appears), 
even though a name has 
been programmed for that 
cordless handset.The name was not transmitted to your cordless 
handset when it was entered (probably because 
your cordless handset was in use). To retransmit 
the name, repeat the name entry procedure on 
page 20. The name will automatically appear in the 
display in Step 6, so simply press   to 
transmit the name then exit the procedure with Step 
8.
START/MEMORY

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							Messages and Signals
114
Messages and Signals
Display messages (fax machine)
Note: If you have turned on the Caller ID function, see page 92 for display 
messages related to Caller ID.
ADD PAPER & /
PRESS START KEY
(alternating messages)Check the printing paper. If the tray is empty, add 
paper and then press the START/MEMORY key. If 
there is paper in the tray, make sure it is inserted 
correctly (take out the stack, align the edges evenly, 
and then reinsert it in the tray) and then press the 
START/MEMORY key.
BUSY The system is busy, or the cordless handset that you 
attempted to page is busy and cannot respond.
CALL TRANSFER A call is being transferred.
CHECK FILM/
CHECK COVER/
CHECK PAPER JAM
(alternating messages)These alternating messages appear when there is a 
problem in the print compartment that prevents 
printing. Check to see if the imaging film is not loaded 
properly or if it has been used up and needs 
replacement. Make sure the operation panel is 
completely closed (press down on both sides). If a 
paper jam has occurred, clear the jam as explained in 
the following section, Clearing Paper Jams.
CHECK PAPER SIZE The paper size setting is incorrect. Change the paper 
size setting as explained on page 25.
CORDLESS IN USE The cordless handset is in use. Wait until this 
message no longer appears to send a fax or make a 
phone call.
DOCUMENT JAMMED The original document is jammed. See the following 
section, Clearing Paper Jams. Document jams will 
occur if you load more than 10 pages at once or load 
documents that are too thick (see page 69). The 
document may also jam if the receiving machine 
doesn’t respond properly when you attempt to send a 
fax.

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							Messages and Signals
115
10. Trouble-
shooting
FAX RX IN MEMORY A fax has been received in memory because the 
imaging film needs replacement, you have run out of 
printing paper, or the paper is jammed. The fax will 
print out automatically when the problem is fixed.
FUNCTION MODE The FUNCTION key has been pressed.
INTERCOM A cordless handset is paging the fax machine (lift the 
handset to talk), or the fax machine is paging a 
cordless handset. The name and number of the 
cordless handset appear alternately with 
INTERCOM.
LINE ERROR Transmission or reception was not successful. Press 
the STOP key to clear the message and then try 
again. If the error persists, see Line Error on page 
108.
MEMORY IS FULL/
SEE MANUAL
(alternating messages)The memory is full. You may have too many 
messages recorded in the answering system. To 
erase messages, see page 53.
This message may also occur during fax reception if 
too much data is received before the pages can be 
printed out. If faxes have been received to memory 
because printing is not possible (an additional 
message will indicate the problem), resolve the 
problem so that printing can continue (see Substitute 
Reception to Memory on page 88). 
If you are attempting to transmit from memory, see If 
the memory becomes full on page 82.
If you are copying, see If MEMORY IS FULL appears 
on page 89.
MEMORY PRINTING The fax is preparing to or printing out a document 
from memory.
NO DATA This appears if you attempt to search for an auto-dial 
number when none have been stored.
OFF HOOK This appears if you forgot to replace the handset after 
using it to dial and send a fax. Replace the handset or 
press the STOP key to clear the message.
ON HOOK DIAL The SPEAKER key has been pressed and the fax 
machine is waiting for you to dial.

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							Messages and Signals
116
OVER HEAT The print head has overheated. Operation can be 
continued after it cools. If overheating frequently 
occurs, try changing the print contrast setting to 
LIGHT (see page 25).
PRINT HEAD FAIL/
YOU NEED SERVICE
(alternating messages)The print head has failed and requires service.
READY TO SEND A document has been loaded and the fax machine is 
waiting for you to begin faxing or copying.
RECALLING This appears if you attempt to send a fax by 
automatic dialing and the line is busy or the receiving 
fax machine does not answer. Your fax machine will 
automatically reattempt the call. (See Automatic 
redialing on page 79.)
REPLACE HANDSET This appears if an outside call comes in while you are 
paging or talking to the cordless handset using the 
Intercom feature. Replace the fax machine handset to 
stop the Intercom call, and then pick it up again to 
answer the outside call. This also appears after you 
transfer a call to the cordless handset.
T.A.D. TRANSFER The answering systems transfer function has been 
turned on (see page 59).
TOTAL MSGS:XX This indicates that you have received messages in 
the answering system. “XX” is the number of 
messages.
TOTAL PAGE(S) 01 Number of pages transmitted, received, or copied.

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							Messages and Signals
117
10. Trouble-
shooting
Display messages (cordless handset)
BUSY The system is busy, or the fax machine or other 
cordless handset that you attempted to page is busy 
and cannot respond.
CALL TRANSFER A call is being transferred.
CHARGING The cordless handset is in the charger and the 
battery is charging.
FAX BUSY The fax machine is in use. Wait until the fax machine 
is no longer being used to use the cordless handset.
HOLD A call has been placed on hold by pressing the HOLD 
key. To resume the call, press the HOLD key again.
IN CHARGER The cordless handset is in the charger and is fully 
charged (the cordless handset can be left in the 
charger without damaging the battery).
INTERCOM Your cordless handset is being paged (press the 
TA L K key to talk), or your cordless handset is paging 
the fax machine or another cordless handset. The 
number and name of the other handset appear 
alternately with INTERCOM.
LOW BATTERY The cordless handset battery is low. Place the 
cordless handset in the charger and let it recharge. If 
this message continues to appear after recharging, 
the battery may need replacement (see page 106). If 
this message appears during a phone call (you will 
also hear beeps) and you wish to continue the call, 
press the INTERCOM key to transfer the call to the 
fax machine.
NEW MESSAGES New messages have been received in your personal 
box (the box corresponding to your cordless handset) 
in the answering system. You can either listen to the 
messages using the cordless handset (see page 54), 
or using the fax machine (see page 52).

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							Messages and Signals
118
OUT OF RANGE The cordless handset is outside of the talking range 
of the fax machine. When talking on the cordless 
handset, the handset will beep and you may hear 
interference. Move closer to the fax machine.
PLEASE REGISTER This appears in the display of an accessory cordless 
handset the first time it is charged. The handset must 
be registered in order to use it (see the manual for the 
accessory cordless handset).
REMOTE MODE The REMOTE/FLASH key has been pressed. 
TA L K T h e  TA L K key has been pressed to make a phone 
call.
Audible signals
Continuous tone 3 seconds Indicates the end of transmission, 
reception, or copying.
Intermittent tone 
(3 beeps)5 seconds
(1 second on, 1 
second off)Indicates incomplete transmission, 
reception, or copying.
Rapid intermittent 
tone35 seconds
(0.7 seconds on, 
0.3 seconds off)Indicates that the handset is off hook.

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