Samsung Television HU9000 User Manual

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Registering the TV as a DivX-Certified Device (Watching For Pay 
DivX Movies)
MENU > System >  DivX® Video On Demand  Try Now
To watch DivX DRM protected movies on the TV, you must register the TV as a DivX certified device.
 
"
DRM stands for Digital Rights Management and is a technical security mechanism to protect the copyright 
of the content provider.
 
"You can watch movies that you have recorded or free DivX movies without registration.
 
"Visit the DivX website...

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Restoring the TV to the Factory Settings
MENU > Support >  Self Diagnosis >  Reset Try Now
This option restores all TV settings (excluding the Internet and network settings) to the factory 
defaults.
11 Select Support >  Self Diagnosis >  Reset. The Security PIN entry window appears on the screen.
21 Enter the Security PIN, and then select  Ye s. All settings are then reset. The TV turns off and on 
again automatically, and then displays the Setup  screen.
 
"
For more information on Setup, refer...

197
Getting Support
The TV has several built-in systems designed for user and TV system support.
Support through Remote Management
MENU > Support >  Remote Management Try Now
If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your 
TV remotely. You will need to read and agree to the service agreement before using this feature. A 
Samsung Electronics technician will then diagnose, repair, and update your TV remotely. These features 
are only available when...

198
How Does it Work?
Having a Samsung Tech service your TV remotely is easy.
Call the Samsung Contact Center and 
ask for remote support.
Open the menu  on your TV and go to 
the Support section .
Select Remote Management, and 
then read and agree to the service 
agreements. When the PIN screen 
appears, provide the PIN number to the 
agent.
The agent accesses your TV .
Finding the Information You Need for Service
MENU > Support >  Contact Samsung  Try Now
Use this option to display the address of the...

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There is a problem with the picture
Testing the Picture
MENU > Support >  Self Diagnosis >  Picture Test Try Now
Before you review the list of problems and solutions below, use Picture Test to determine if the 
problem is caused by the TV. The Picture Test displays a high definition picture you can examine for 
flaws or faults. If the test picture does not appear or there is noise or distortion, the TV may have a 
problem. Contact Samsung’s Call Center for assistance. If the test picture is...

200
The ProblemTry this!
Problems Powering On When the TV is turned on, the remote control receiver flashes 5 times before the 
screen turns on.
If you are having problems powering on your Samsung television, there are a 
number of things to check before calling the service department. Confirm that the 
TV's power cord is connected correctly at both ends and that the remote control 
is operating normally. Make sure that the antenna cable or cable TV cable is firmly 
connected. If you have a...

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I can't hear the sound clearly
Testing the Sound
MENU > Support >  Self Diagnosis >  Sound Test
Before you review the list of problems and solutions below, make sure that the TV Sound Output  menu 
item is set to TV Speaker, and then listen to the speakers again. If the TV still does not play audio, 
run the Sound Test. The Sound Test uses a built-in melody to check for sound problems. If the TV 
does not play sound during the Sound Test, or the sound is distorted, there may be a problem with...

202
I can't see 3D images clearly.
Testing 3D Picture Quality
MENU > Support >  Self Diagnosis >  3D Picture Test
 
"
To test 3D picture quality, you must be wearing 3D glasses and the glasses and the TV must be paired.
This function is only available with the UHD 9000, UN105S9WAF and SEK-2500U models.
Before you review the list of problems and solutions below, use 3D Picture Test to determine if the 
problem is caused by the TV. The 3D Picture Test displays a high definition picture you can...

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There is a problem with the broadcast.
The ProblemTry this!
The TV is not receiving 
all channels. If your TV is not connected to a cable box or satellite box:
 
● Confirm that the coaxial cable is securely connected to the TV. 
 
● If you are using an antenna, verify it is positioned correctly and the all the 
connections are secure.
 
● Run 
Setup ( System > Setup) or Auto Program ( Broadcasting > Auto Program).
There are no captions 
with digital channels. Go to Caption (
System > Accessibility...

204
The Schedule Recording/Timeshift function isn't 
working.
This function is not available in the U.S.A. and Canada.
There is something wrong with the TV. Try this!
The TV cannot recognize the 
USB device or the Format 
Device , Check Device , or 
Device Performance Test 
has failed. Refer to the USB device's manual and see if data can be stored on it.
Check if the USB device is in a locked state.
Check if the USB device was formatted when it was connected to a computer.
Formatting a USB device...