Samsung CLX 6240FX User Manual

							
Troubleshooting_71
troubleshooting
This chapter gives helpful information fo r what to do if you encounter an error.
This chapter includes:
• Tips for avoiding paper jams
• Clearing document jams
• Clearing paper jams • Understanding display messages
• Solving other problems
TIPS FOR AVOIDING PAPER JAMS
By selecting the correct media type
s, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 71. 
• Follow the procedures on page 36. En sure that the adjustable guides 
are positioned correctly.
• Do not overload the tray. Ensure that  the paper level is below the paper 
capacity mark on the inside of the tray.
• Do not remove paper from the tray  while your machine is printing.
• Flex, fan, and straight en paper before loading. 
• Do not use creased, damp,  or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. (See Setting the paper size and 
type on page 38.)
• Ensure that the recommended side of  the print media is facing up in the 
tray, or facing down in the multi-purpose tray.
CLEARING DOCUMENT JAMS
When an original jams while passing through the DADF (or ADF), 
Document Jam  appears on the display.
Input Misfeed
For the ADF 
(CLX-6200FX only)
1.Remove any remaining pages from the ADF.
2. Open the ADF cover. 3.
Rotate the bushing on the right end of the ADF roller toward the ADF 
(1 ) and remove the roller from the slot ( 2). Pull the document gently 
to the left and out of the ADF.
4. Align the left end of the ADF roller with the slot and push the right 
end of the ADF roller into the right slot ( 1). Rotate the bushing on 
the right end of the roller toward  the document input tray (2). 
5. Close the ADF cover. Then load the removed page(s), if any, back 
into the ADF.
1ADF cover
This illustration may differ from your machine depending on its 
model.
To prevent document jams, use the scanner glass for thick, thin, or 
mixed paper-type originals.
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72 _Troubleshooting
For the DADF 
(CLX-6200ND, CLX-6210FX, CLX-6240FX only)
1.Remove any remaining pages from the DADF.
2. Open the DADF cover.
3. Pull the jammed paper gently out of the DADF.
4. Close the DADF cover. Then load the removed pages, if any, back 
into the DADF.
Exit misfeed
1. Remove any remaining pages from the DADF (or ADF).
2. Seize the misfeed paper, and remove the paper from the document 
output tray by carefully pulling it  to the right using both hands.
3. Load the removed pages back into the DADF (or ADF).
Roller misfeed
1.Open the scanner lid.
2. Seize the misfeed paper, and remove the paper from the feed area by 
carefully pulling it to the right using both hands.
3. Close the scanner lid. Then load the removed pages back into the DADF 
(or ADF).
1DADF cover
This illustration may differ from your machine depending on its 
model.
To prevent document jams, use the  scanner glass for thick, thin, or 
mixed paper-type originals.
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Troubleshooting_73
CLEARING PAPER JAMS
When a paper jam occurs, the warning message appears on the display 
screen. Refer to the table below to locate and clear the paper jam.
In the paper feed area 
If paper is jammed in the paper feed ar ea, follow the next steps to release 
the jammed paper. 
1. Using the handle, completely open the front cover.
 
2. Carefully remove the paper by pulli ng in the direction as shown below. 
Go to step 7.
If you cannot find the jammed paper,  or if there is any resistance 
removing the paper, stop pulling, and go to step 3.
3. Close the front cover.
4. Pull the tray open. 
5. Remove the jammed paper by gently pulling it straight out as shown 
below.
MESSAGELOCATION OF JAMGO TO
MP Tray 
Paper Jam 0 In the multi purpose tray Page 74
Tray 2 
Paper jam 0
In the optional tray Page 77
Paper Jam 0
Open/Close DoorIn the paper feed area or 
inside the machine
Page 73, Page 75
Paper Jam 1
Open/Close DoorInside the machine Page 73, Page 75
Paper Jam 2
Check InsideInside the machine or in 
the fuser area
Page 73, Page 75
Reverse Jam 0
Check InsideIn the fuser area or in the 
cover of reverse unit area
Page 73, Page 75
Reverse Jam 1 
Check InsideIn the rear cover or in the 
cover of reverse unit area
Page 73, Page 76
Remove Paper
in Rear CoverInside rear cover Page 76
Duplex Jam 0
Check InsideInside the machine Page 73
Duplex Jam 1
Open/Close Door
In the paper feed area or 
inside the machine
Page 73, Page 75
Some messages may not appear in the display depending on options 
or models. 
To avoid tearing the paper, pull 
the jammed paper out gently and 
slowly. Follow the instructions in the following sections to clear the 
jam. 
• Do not touch the green surface,  the OPC drum or the front of 
each toner cartridge, with your hands or any other material. 
Use the handle on each cartridge in order to avoid touching 
this area.
• Be careful not to scratch the surface of the paper transfer belt.
• If you leave the front cover open for more than a few minutes, 
the OPC drum can be exposed to light. This will cause 
damage to the OPC drum. Close the front cover should the 
installation need to be halted for any reason.
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74 _Troubleshooting
6.To replace the tray, lower the rear edge , align it with the slot, and slide it 
into the machine.
 
7. Open the front cover and close it. The machine will resume printing.
In the multi-purpose tray
When you print using the Multi-purpos e Tray and the machine detects that 
there is either no paper or that the paper has been improperly loaded, follow 
the next steps to release the jammed paper.
1.Check if the paper is stuck in the feedi ng area, and if so, pull it out gently 
and slowly.
If you cannot find the jammed paper , or if there is any resistance 
removing the paper, stop pulling and go to step 2.
2. Close the multi-purpose tray.
3. Pull the tray out. 
4. Open the inner cover while you are pushing the lever with two hands. 5.
Pull the paper out gently.
6. Replace the tray.
If you cannot find the jammed paper,  or if there is any resistance 
removing the paper, stop pulling and go to step 8.
7. Using the handle, completely open the front cover.
8. Remove the jammed paper by pulling in the direction shown. To avoid 
tearing the paper, pull it out gently and slowly.
9. Close the front cover firmly. The machine will resume printing.
• Do not touch the green surface,  the OPC drum or the front of 
each toner cartridge, with your  hands or any other material. Use 
the handle on each cartridge in order to avoid touching this area.
• Be careful not to scratch the surface of the paper transfer belt.
• If you leave the front cover open for more than a few minutes, the  OPC drum can be exposed to light. This will cause damage to the 
OPC drum. Close the front cove r should the installation need to 
be halted for any reason.
If the front cover is not completely closed, the machine will not 
operate.
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Troubleshooting_75
In the fuser unit area
If paper is jammed in the fuser unit ar ea, follow the next steps to release the 
jammed paper.
1. Open the scan unit.
2. Open the inner cover using the handle.
 
3.Open the inner cover using the handle on it and carefully take the 
jammed paper out of the machine. 4.
Pull up the paper jam lever to loose the fusing part of the fuser unit and 
carefully take the jammed paper out of the machine.
5. Press down the paper jam lever to fasten the fusing part.
6. Close the inner cover.
7. Lowering down the scan unit gently and  slowly until it is completely 
closed. Make sure that it is securely latched.
Be careful not to pinch your fingers!
Do not touch the fuser inside the inner cover. It is hot and could 
cause burns! The fusers operating temperature is 180°C (356°F). 
Take care when removing paper from the machine.
If the scan unit is not completely closed, the machine will not 
operate.
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76 _Troubleshooting
In the paper exit area
If paper is jammed in the paper exit ar ea, follow the next steps to release 
the jammed paper.
1. If a long portion of the paper is visible,  pull it straight out. Open and close 
the front cover firmly. The machine will resume printing.
If you cannot find the jammed paper , or if there is any resistance 
removing the paper, stop pulling and go to step 2.
2. Open the scan unit.
3. Open the cover of reverse unit using the handle on it and carefully take 
the jammed paper out of the machine. If there is any resistance removing the paper or difficulty picking up 
jammed paper, stop pulling and turn the release knob to the direction as 
shown to remove the
 misfed paper.
4. Close the cover of reverse unit.
5. Lowering down the scan unit gently and  slowly until it is completely 
closed. Make sure that it is securely latched.
Be careful not to pinch your fingers!
If you cannot find the jammed paper,  or if there is any resistance 
removing the paper, stop pulling and go to step 6.
6. Open the rear cover and carefully take the jammed paper out of the 
machine. 
If the scan unit is not completely closed, the machine will not 
operate.
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Troubleshooting_77
7.Close the rear cover.
In the optional tray
If paper is jammed in the optional Tray, follow the next steps to release the 
jammed paper.
1.Pull the optional Tray open. After you pull it all the way out, lift up the 
front part of the tray slightly to  release the tray from the machine.
2. If you see the jammed paper, remove the paper from the machine by 
gently pulling it straight out as shown below.
3. Slide the tray back into the machine. 
4. Open the front cover.  5.
Pull the jammed paper out in the dire ction shown. To avoid tearing the 
paper, pull it out gently and slowly.
6. Close the front cover firmly. The machine will resume printing.
If the front cover is not completely closed, the machine will not 
operate.
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78 _Troubleshooting
UNDERSTANDING DI SPLAY MESSAGES
Messages appear on the control panel  display to indicate the machine’s 
status or errors. Refer to the tabl es below to understand the messages’ 
meaning and correct the problem if necessary. Messages and their 
meanings are listed in alphabetical order. 
• xxx indicates the media type.
• yyy indicates the tray.
• If the message is not in the t able, cycle the power and try the 
printing job again. If the problem persists, call for service.
• Some messages may not appear in the display depending on 
options or models. 
MESSAGEMEANINGSUGGESTED SOLUTIONS
[COMM. Error]  The machine has a 
communication 
problem. Ask the sender to try 
again.
[Incompatible] 
The machine has 
received a fax from 
which is registered as 
a junk fax. The received fax data 
will be deleted.
Reconfirm junk fax 
setup. See page 56
[Line Error] 
Your machine cannot 
connect with the 
receiving fax machine 
or has lost contact 
because of a problem 
with the phone line. Try again. If the problem 
persists, wait an hour or 
so for the line to clear 
and try again.
Or, turn the ECM mode 
on. See page 56.
[No Answer] 
The receiving fax 
machine has not 
answered after 
several redial 
attempts. Try again. Make sure 
that the receiving 
machine is operational.
[Stop Pressed] Stop/Clear
 has been 
pressed during an 
operation. Try again.
[yyy]
Paper Empty
There is no paper in 
the tray.
Load paper in the tray.
[yyy] 
Paper MismatchThe paper size 
specified in the printer 
properties does not 
match the paper you 
are loading. Load the correct paper in 
the tray.
[yyy]
Cassette Out
The tray cassette is 
not properly closed.
To close the tray, lower 
the rear edge, align it 
with the slot, and slide it 
into the printer.
Adjusting...
RegistrationThe machine is 
adjusting the color 
registration Wait a few minutes.
Authentication 
Failure
The ID or password 
you entered is 
incorrect. Enter the correct ID or 
password.
Cancel? 
W
 Yes   X Your machine’s 
memory has become 
full while trying to 
store an original into 
memory. To cancel the fax job, 
press the 
OK button to 
accept  Yes. 
If you want to send those 
pages that have been 
successfully stored, 
press the  OK button to 
accept  No. You should 
send the remaining 
pages later, when 
memory is available.
Connection Error Connection with the 
SMTP server failed. Check the server 
settings and the network 
cable.
Connection Failed
The protocol you have 
entered is not 
supported or server 
port is wrong. Check the protocol or 
server port.
DADF Cover
Open Error
The DADF cover is 
not securely latched.
Close the DADF cover 
until it locks into place.
Data Read Fail 
Check USB Mem.Time expired while 
reading data.
Try again.
Data Write Fail 
Check USB Mem.Storing to the USB 
memory failed.
Check the available USB 
memory space.
Document Jam
The loaded original 
has jammed in the 
DADF (or ADF). Clear the jam. See page 
71.
Door Open/Check 
Transfer Belt
The front cover is not 
securely latched.
Close the cover until it 
locks into place.
Duplex Jam 0
Check InsidePaper has jammed 
during duplex printing. 
This is applicable only 
to machines with this 
feature.  Clear the jam. 
See page 73.
Duplex Jam 1
Open/Close Door
Paper has jammed 
during duplex printing. 
This is applicable only 
to machines with this 
feature.  Clear the jam. 
See page 73.
Enter Again
You entered an 
unavailable item. Enter the correct item 
again.
File Access
DeniedLogin to the network 
server was 
successful. However, 
access to the file on 
the network server 
was denied. Change the server 
settings.
File Format 
Not Supported
The selected file 
format is not 
supported. Use the correct file 
format.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
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Troubleshooting_79
File Name ExistThe file name you 
have entered already 
exists.Enter a different file 
name.
File Name 
Over LimitThe file names you 
can use are from 
doc001 to doc999. 
However, all file 
names are used 
already.Delete unnecessary 
files.
Fuser Fan 
Locked There is a problem in 
the cooling fan of the 
machine. Open and then close the 
front cover.
Global Address 
Not Found
When the device is 
unable to locate the 
given address of the 
Global server. Check the search ID.
Global Query 
Size Exceeded
This is an error 
message and displays 
when the global query 
size has been 
exceeded. There are too many 
search results. Refine 
your search by entering 
more letters.
Contact a LDAP server 
administrator.
Global Server 
Auth Failed When there is a 
authentication fail 
while connecting to 
the global server this 
message displays.Check the authentication 
account and password.
Global Server 
Not ConfiguredWhen no global server 
is configured, this 
message displays.Check the LDAP server 
configuration settings. 
Global Server 
Not FoundWhen the device is 
unable to find the 
Global server.Check the LDAP server 
address, The LDAP 
server address is 
incorrect, or the server 
has failed.
Global Server 
Query TimeoutNetwork Information 
Center (NIC) failed to 
get the proper 
response from the 
LDAP server within 
specified time.Check the LDAP server 
setting, LDAP server 
setting is incorrect.
Global Server
Comm ErrorThis error message 
displays when there is 
a communication error 
between the global 
server and the device.Try again.
Contact a LDAP Server 
administrator.
Group Not
Available 
You have tried to 
select a group location 
number where only a 
single location 
number can be used, 
such as when adding 
locations for a Multiple 
Send operation. Use a speed dial number 
or dial a number 
manually using the 
number keypad.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
Install 
[xxx] The corresponding 
part of the machine is 
not installed. Install the part into your 
machine.
Invalid 
[xxx]
The color part of the 
machine is not for 
your machine. Install the a Samsung-
genuine part designed 
for your machine.
Install Toner
T The color toner 
cartridge is not 
installed. Install the color toner 
cartridge.
Invalid Toner
T The color toner 
cartridge you have 
installed is not for your 
machine. Install the a Samsung-
genuine color toner 
cartridge designed for 
your machine.
Invalid Server 
Address
The server address 
you have entered is 
invalid. Enter the correct server 
address.
IP Conflict
The network IP 
address you have set 
is being used by 
someone else. Check the IP address 
and reset it if necessary. 
See page 25.
Line Busy 
The receiving fax 
machine did not 
answer or the line is 
already engaged. Try again after a few 
minutes.
Low Power
The machine is in the 
previous stage of the 
power save mode. When data is received, it 
switches to on-line 
automatically.
Mail Exceeds
Server Support
The mail size is larger 
than the supported 
size by SMTP server. Divide your mail or 
reduce the resolution.
Main Motor
Locked
There is a problem in 
the main motor.
Open and then close the 
front cover.
Load Manually
Press Start KeyThe multi-purpose 
tray is empty in 
manual feed mode. Load paper in the multi-
purpose tray. See page 
37.
Memory Full 
The memory is full. Delete unnecessary fax 
jobs and retransmit after 
more memory becomes 
available. Alternatively, 
split the transmission 
into more than one 
operation.
MP Tray 
Paper Jam 0Paper has jammed in 
the feeding area of the 
multi-purpose tray.Clear the jam. See page 
73.
Network Error There is a problem 
with the network. Contact your network 
administrator.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
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80 _Troubleshooting
Not Assigned The speed button or 
speed dial number 
you tried to use has 
no number assigned 
to it. Enter the number 
manually using the 
number keypad or store 
the number or address.
Not Available
Try Again Later
Can not perform the 
task immediately 
because too many 
tasks are running at 
once.  Try again when current 
task is completed. 
NonSAMSUNG 
Toner
T The color toner 
cartridge which the 
arrow indicates is not 
a Samsung-genuine 
cartridge.
Press 
OK to toggle 
the message to  Stop 
or  Continue .
W  Stop  X   You can select either 
Stop
 or Continue  with 
the left/right arrow.
If you select  Stop by 
pressing  OK on the 
control panel, the 
machine stops printing. 
If you select  Continue, 
the machine keeps 
printing, but the quality 
cannot be guaranteed. 
 If you do not select any, 
the machine will work as 
Stop  is selected. 
Replace the 
corresponding toner 
cartridge with a 
Samsung-genuine 
cartridge. See page 66.
One Page is 
Too Large Single page data 
exceeds the 
configured mail size. Reduce the resolution 
and try again.
Operation 
Not Assigned 
You are in the 
Add 
Page /Cancel Job  
operation, but there 
are no jobs stored. Check the display to see 
if there are any 
scheduled jobs.
Out-Bin Full
The output tray of the 
machine is full of 
paper. Remove paper.
Paper Jam 0
Open/Close Door
Paper has jammed in 
the feeding area of the 
tray. Clear the jam. See page 
73.
Paper Jam 1
Open/Close Door
Paper has jammed 
inside the machine.
Clear the jam. See page 
75.
Paper Jam 2
Check InsideSpecial print media 
has jammed in the 
paper exit area. Clear the jam. See page 
76.
Power Failure
Power has turned off 
then on and the 
machine’s memory 
has not been back up. The job which you were 
trying to do before the 
power failure must be 
completely re-done.
Remove Paper
in Rear Cover
Paper has jammed in 
the paper rear cover 
area. Clear the jam. See page 
76.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
Refilled Toner T The toner cartridge 
you have installed is 
not genuine or refilled. The print quality may get 
poor if the refilled toner 
cartridge is installed, 
since its characteristics 
may significantly differ 
from the genuine. 
We recommend 
Samsung-genuine color 
toner cartridge.
Replace Toner
T This message 
appears between 
Toner Empty
 and 
Toner Low  status. Replace the toner 
cartridge with a new one. 
See page 66.
Replace 
[xxx]
The life of the part 
expires totally.
Replace the part with a 
new one. Call for 
service.
Replace 
[xxx] SoonThe life of the part 
expires soon.
See page 69 and call for 
service.
Retry Redial?  
The machine is 
waiting for a specified 
time interval to redial 
a previously busy 
station. You can press 
OK to 
immediately redial, or 
Stop/Clear  to cancel the 
redial operation.
Reverse Jam 0
Check Inside Paper has jammed in 
the paper fuser area 
and In the cover of 
reverse unit area. Clear the jam. See page 
76.
Reverse Jam 1 
Check Inside
Paper has jammed In 
the cover of reverse 
unit area or in the rear 
cover. Clear the jam. See page 
75.
Scanner locked
The scanner module 
is locked Unlock the scanner and 
press 
Stop/Clear .
Self Diagnostics 
Temperature The engine in your 
machine is checking 
problems detected.  Wait a few minutes.
Self Diagnostics
LSU
The LSU (Laser 
Scanning Unit) in your 
machine is checking 
problems detected.  Wait a few minutes.
Send Error
(AUTH)
There is a problem in 
SMTP authentication.
Configure the 
authentication setting.
Send Error
(DNS)There is a problem in 
DNS.
Configure the DNS 
setting.
Send Error
(POP3)There is a problem in 
POP3.
Configure the POP3 
setting.
Send Error
(SMTP)There is a problem in 
SMTP.
Change to the available 
server.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
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