Samsung CLP 300N User Manual

							
Solving Problems
6.7
Back of 
printouts are 
dirty• Check for leaking toner. Clean the inside of the printer. See “Cleaning the Inside of the Printer” on 
page 5.7.
Solid Color or 
Black pages• The toner cartridge may not be installed properly. Remove the toner cartridge and reinsert.
• The toner cartridge may be defective and need  replacing. Install a new toner cartridge.
• The printer may require repair. Contact a service 
representative.
Loose toner• Clean the inside of the printer. 
• Check the paper type and quality. See “Paper Specifications” on page 8.1.
• Install a new toner cartridge. See “Replacing Toner 
Cartridges” on page 5.3.
• If the problem persists, the printer may require  repair. Contact a service representative.
Character 
VoidsCharacter voids are white areas within characters that 
should be solid black:
• You may be printing on the wrong surface of the paper. Remove the paper and turn it over. 
• The paper may not meet paper specifications. See  page 8.1.
Horizontal 
stripesIf horizontally aligned color or black streaks or 
smears appear:
• A toner cartridge may be installed improperly. Remove the toner cartridge and reinsert.
• A toner cartridge may be defective. Install a new 
toner cartridge.
• If the problem persists, the printer may require  repair. Contact a service representative.
ProblemSolution
A
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
CurlIf the printed paper is curled or paper does not feed 
into the printer:
• Turn the stack of paper over in the tray. Also try 
rotating the paper 180° in the tray.
• Change the printer option and try again. Go to  printer properties, click 
Paper tab, and set paper 
type to 
Thin. Refer to the Software Section for 
details.
An unknown image 
repetitively appears 
on a next few 
sheets or loose 
toner, light print, or 
contamination 
occurs. Your printer is probably being used at an altitude of 
1,000 m (
3,280 ft) or  above.
The high altitude may affect the print quality such as 
loose toner or light imaging. You can set this option 
through 
Printer Settings Utility or Printer tab in 
printer driver’s properties. Refer to the 
Software 
Section
 for details.
ProblemSolution
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Solving Problems
6.8
Troubleshooting Error Messages
When the printer experiences an error, the control panel will 
indicate an error message with the indicator lights and the 
Smart Panel program window will display to show the printer’s 
status or errors. Find the light pattern below that matches the 
printer light pattern and follow the solutions to clear the error.
LED status legend
LED patternPossible Problem and Solution
When the LED is blinking, the corresponding 
toner cartridge is low. Order a new toner 
cartridge. You can temporarily improve print 
quality by redistributing the toner. See 
“Redistributing Toner” on page 5.2
When the LED is lit, the corresponding toner 
cartridge is almost empty. Remove the old 
toner cartridge and install a new one. See 
“Replacing Toner Cartridges” on page 5.3
• When the LED is lit, the corresponding toner cartridge is totally exhausted. 
Remove the old toner cartridge and install 
a new one. See “Replacing Toner 
Cartridges” on page 5.3
• The lighting toner cartridge is wrong. Only  install a Samsung toner cartridge, 
designed for your printer.
• A paper jam has occurred. To solve the  problem, see “Clearing Paper Jams” on 
page 6.3. 
• The front or top cover is opened. Close the 
front or top cover.
• There is no paper in the tray. Load paper  in the tray.
• The waste toner container is not  installated or full. Check the container.
• Your system has some problems. If this 
problem occurs, contact your service 
representative. 
symbol for green light on
symbol for red light onsymbol for red light blinking
symbol for light off
Common Windows Problems
NOTE: Refer to the Microsoft Windows 98/Me/NT 4.0/2000/
2003/XP User’s Guide that came with your PC for further 
information on Windows error messages.
ProblemPossible Cause and Solution
“File in Use” message 
appears during 
installation. Exit all software applications. Remove all software 
from the StartUp Group, then restart Windows. 
Reinstall the printer driver.
“General Protection 
Fault”, “Exception OE”, 
“Spool32”, or “Illegal 
Operation” messages 
appear. Close all other applications, reboot Windows and 
try printing again.
“Fail To Print”, “A printer 
timeout error occurred.” 
messages appear. These messages may appear during printing. Just 
keep waiting until the printer finishes printing. If 
the message appears in standby mode or after 
printing has been completed, check the 
connection and/or whether an error has occurred.
The printer does not 
print PDF file correctly. 
Some parts of graphics, 
text, or illustrations are 
missing. Incompatibility between the PDF file and the 
Acrobat products:
Printing the PDF file as an image may solve this 
problem. Turn on 
Print As Image from the 
Acrobat printing options.
NOTE:It will take longer to print when you print a 
PDF file as an image.
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Solving Problems
6.9
Common Macintosh Problems
ProblemPossible Cause and Solution
The printer does not 
print PDF file correctly. 
Some parts of graphics, 
text, or illustrations are 
missing.Incompatibility between the PDF file and the 
Acrobat products:
Printing the PDF file as an image may solve this 
problem. Turn on 
Print As Image from the 
Acrobat printing options.
NOTE:It will take longer to print when you print a 
PDF file as an image.
The document has 
printed, but the print 
job has not 
disappeared from the 
spooler in Mac OS 
10.3.2. Update your Mac OS to OS 10.3.3 or higher.
Some letters are not 
displayed normally 
during the Cover page 
printing. This problem is caused because Mac OS can not 
create the font during the Cover page printing. 
English alphabet and numbers are displayed 
normally at the Cover page.
Common Linux Problems
ProblemPossible Cause and Solution
I can’t change settings 
in the configuration 
tool.
You need to have administrator privileges to be able 
to change global settings.
I am using the KDE 
desktop but the 
configuration tool and 
LLPR won’t start. You may not have the GTK libraries installed. These 
usually come with most Linux distributions, but you 
may have to install them manually. Refer to your 
distribution’s installation manual for more details 
about installing additional packages.
I just installed this 
package but can’t find 
entries in the KDE/
Gnome menus. Some versions of the KDE or GNOME desktop 
environments may require that you restart your 
session for the changes to take effect.
I get a “Some options 
are not selected” error 
message while editing 
the printer settings. Some printers have conflicting settings, meaning 
that some settings for two options can’t be selected 
at the same time. When you change a setting and 
the Printer Package detect
s such a conflict, the 
conflicting option is changed to a “No Choice” value. 
You have to choose an option that does not conflict 
before being able to submit the changes.
I can’t make a printer 
the system default. In some conditions, it may not be possible to 
change the default queue. This happens with some 
variants of LPRng, especially on recent RedHat 
systems that use the “printconf” database of 
queues.
When using printconf, the 
/etc./printcap file is 
automatically refreshed from the database of 
printers managed by the system (usually through 
the “printtool” command), and the queues in 
/
etc./printcap.local
 are appended to the resulting 
file. The default queue in LPRng is defined as the 
first queue in 
/etc./printcap, and therefore it is 
not possible for the Linux Printer Package to change 
the default when some queues have otherwise been 
defined using printtool.
LPD systems identify the default queue as the one 
named “lp”. Thus, if there is already a queue by this 
name, and if it doesn’t have an alias, then you won’t 
be able to change the default. To work around this, 
you can either delete the queue or rename it by 
manually editing the 
/etc./printcap file.
The N-up setting does 
not work correctly for 
some of my 
documents. The N-up feature is achieved through post-
processing of the PostScript data that is sent to the 
printing system. However, such post-processing can 
only be adequately achieved if the PostScript data 
conforms to the Adobe Document Structing 
Conventions. Problems may arise when using N-up 
and other features that rely on post-processing if 
the document being printed isn’t compliant.
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Solving Problems
6.10
I am using BSD lpr 
(Slackware, Debian, 
older distributions) 
and some options 
chosen in LLPR don’t 
seem to take effect.Legacy BSD lpr systems have a hard limitation on 
the length of the option string that can be passed to 
the printing system. As such, if you selected a 
number of different options, you may have 
exceeded the length of the options and some of 
your choices won’t be passed to the programs 
responsible for implementing them. Try to select 
fewer options that deviate from the defaults, to 
save on memory usage.
I am trying to print a 
document in 
Landscape mode, but 
it prints rotated and 
cropped. Most Unix applications that offer a Landscape 
orientation option in their printing options will 
generate correct PostScript code that should be 
printed as is. In that case, you need to make sure 
that you leave the LLPR option set to its default 
Portrait setting, to avoid unwanted rotations of the 
page that would result in cropped output.
Some pages come out 
all white (nothing is 
printed), and I am 
using CUPS. If the data being sent is in Encapsulated PostScript 
(EPS) format, some earlier versions of CUPS (1.1.10 
and before) have a bug prev
enting them from being 
processed correctly. When going through LLPR to 
print, the Printer Package will work around this 
issue by converting the data to regular PostScript. 
However, if your application bypasses LLPR and 
feeds EPS data to CUPS, the document may not 
print correctly.
I can’t print to an SMB 
(Windows) printer. To be able to configure and use SMB-shared printers 
(such as printers shared on a Windows printer), you 
need to have a correct installation of the SAMBA 
package that enables that feature. The “smbclient” 
command should be available and usable on your 
system.
My application seems 
to be frozen while 
LLPR is running. Most Unix applications will expect a command like 
the regular “lpr” command to be non-interactive 
and thus return immediately. Since LLPR is waiting 
for user input before passing the job on to the print 
spooler, very often the application will wait for the 
process to return, and thus will appear to be frozen 
(its windows won’t refresh). This is normal and the 
application should resume functioning correctly 
after the user exits LLPR.
How do I specify the 
IP address of my SMB 
server? It can be specified in the “Add Printer” dialogue of 
the configuration tool, if you don’t use the CUPS 
printing system. Unfortunately, CUPS currently 
doesn’t allow you to specify the IP address of SMB 
printers, so you will have to be able to browse the 
resource with SAMBA in order to be able to print.
Some documents 
come out as white 
pages when printing.
Some versions of CUPS, especially those shipped with 
Mandrake Linux before the 8.1 release, have some 
known bugs when processing PostScript output from 
some applications. Try upgrading to the latest version 
of CUPS (at least 1.1.14). Some RPM packages for the 
most popular distributions are provided as a 
convenience with this Linux Printing Package.
ProblemPossible Cause and Solution
I have CUPS and some 
options (such as N-
up) seem to be always 
enabled even though I 
don’t choose them in 
LLPR. There may be some local options defined in your ~/
.lpoptions
 file, which are manipulated by the 
lpoptions command. These options are always used 
if not overridden by LLPR settings. To get rid of all 
options for a printer, run the following command, 
replacing “printer” with the name of the queue: 
lpoptions -x printer
I configured a printer 
to print to a file, but I 
get “Permission 
denied” errors. Most printing systems will not run as the super-user 
but as a special user (usually “lp”). Therefore, make 
sure that the file you have chosen to print to is 
accessible to the user owning the spooler daemon.
On my PCL (or GDI) 
printer, I sometimes 
get error messages 
printing instead of my 
document. Unfortunately, some Unix applications may generate 
non-compliant PostScript output that may not be 
supported by Ghostscript, or even the printer itself 
in PostScript mode. You can try to capture the 
output to a file and view the results with Ghostscript 
(gv or ghostview will allow you to do so 
interactively) and see if you get error messages. 
However, since the application is probably at fault, 
contact your software vendor to inform them of the 
issue.
Some color images 
come out all black. This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.05) when the base color space 
of the document is indexed color space and it is 
converted through CIE color space. Because 
Postscript uses CIE color space for Color Matching 
System, you should upgrade Ghostscript on your 
system to at least GNU Ghostscript version 7.06 or 
later. You can find recent Ghostscript versions at 
www.ghostscript.com.
The machine does not 
print. The CUPS (Common Unix Printing System) version 
distributed with SuSE Linux 9.2 (cups-1.1.21) has a 
problem with ipp (Internet Printing Protocol) 
printing.
Use the socket printing instead of ipp or install later 
version of CUPS (cups-1.1.22 or higher).
Some color images 
come out in 
unexpected color. This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.xx) when the base color space 
of the document is indexed RGB color space and it is 
converted through CIE color space. Because 
Postscript uses CIE color space for Color Matching 
System, you should upgrade Ghostscript on your 
system to at least GNU Ghostscript version 8.xx or 
later. You can find recent Ghostscript versions at 
www.ghostscript.com.
The printer does not 
print PDF file correctly. 
Some parts of 
graphics, text, or 
illustrations are 
missing. Incompatibility between the PDF file and the 
Acrobat products:
Printing the PDF file as an image may solve this 
problem. Turn on 
Print As Image from the Acrobat 
printing options.
NOTE:It will take longer to print when you print a 
PDF file as an image.
ProblemPossible Cause and Solution
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Using Your Printer on a Network
7.1
7Using Your Printer on a 
Network 
If you work in a networked environment, the printer can be 
shared by other users on the network.
This chapter includes:
• About Sharing the Printer on a Network
• Setting Up a Network-Connected Printer(CLP-300N only)
•Using SetIP program
NOTE: If you are a CLP-300N user, you can only connect your 
printer to a network locally,  for use via a single computer.
About Sharing the Printer on a 
Network
If you work in a networked envi ronment, you can connect your 
printer to the network.
Locally-Shared Printer
You can connect the printer dire ctly to a selected computer, 
which is called the “host computer” on the network. The printer 
can then be shared by other  users on the network through a 
Windows 98/Me/XP/NT 4.0/2000/2003 network printer 
connection.
For details about sharing the printer locally, see the 
Software 
Section
.
Wired Network-connected Printer (CLP-300N only) 
The CLP-300N printer has a built-i n network interface. For more 
information about connecting your  printer to a network, see 2.6.
Printing Across a Network
Whether the printer is locally connected or network-connected, 
you need to install the CLP-300 se ries printer software on each 
computer that prints documents using the printer.
Setting Up a Network-Connected 
Printer(CLP-300N only)
You have to set up the network protocols on the printer to use 
it as your network printer.  Setting protocols can be 
accomplished by using the supp lied network program. Please 
refer to 
SetIP. 
Supported Operating Systems
NOTE: The operating systems supported by the network card 
may be different than the operating systems supported by the 
printer. The following table shows the network environments 
supported by the printer. 
• TCP/IP: Transmission Contro l Protocol/Internet Protocol
• DHCP: Dynamic Host Configuration Protocol
• BOOTP: Bootstrap Protocol
Using SetIP program
This program is for the network IP setting using the MAC 
address which is the hardware  serial number of the network 
printer card or interface. Espe cially, it is for the network 
administrator to set several network IPs at the same time. 
1Insert the driver CD provided along with your machine.
2Start Windows Explorer and open the X drive. (X 
represents your CD-ROM drive.)
3Double click Application > SetIP.
4Open the language fold er you want to use.
5Double click Setup.exe to install this program. 
6From the Windows Start me nu, select Programs > 
Samsung Network Printer Utilities > SetIP.
ItemRequirements
Network Interface Ethernet  10/100 Base-TX (standard)
Network Operating 
System • Windows 98/Me/NT 4.0/2000/2003/
XP
• Various Linux OS
• Macintosh OS 10.3 ~ 10.4
Network Protocols • TCP/IP on Windows  •IPP, SNMP
Dynamic Addressing 
Server DHCP, BOOTP
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Using Your Printer on a Network
7.2
7Select the name of your printer and click  . 
NOTE: If you cannot find your printer name click   to 
refresh the list.
8Enter the network cards MAC address, IP address, subnet 
mask, default gateway, and then click Apply.
NOTE: If you do not know the network cards MAC address, print the machines network information report.    
9Click OK to confirm the settings.
10Click Exit to close the SetIP program.
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							Specifications
8.1
8 Specifications
This chapter includes:
• Printer Specifications
• Paper Specifications
Printer Specifications
ItemSpecifications and Description
Print speed*Black and white: Up to 16 PPM in A4 (17 PPM in Letter)
Color: Up to 4 PPM in A4(Letter)
Resolution Up to 2400 x 600 dpi effective output
First print out time From ready Black and white: Less than 14 seconds
Color: Less than 26 seconds
From coldboot
Black and white: Less than 45 seconds
Color: Less than 57 seconds
Warm-up time Less than 35 seconds
Power rating AC 110 ~ 127 V, 5 A, 50/60 Hz  AC 220 ~ 240 V, 3 A, 50/60 Hz 
Power consumption Average: 300 W Power save mode: Less than 17 W
Noise level
**Printing mode
Black  and white: Less than 48 dBA 
Color:  Less than  4 5  dBA 
Standby mode: Less than 35 dBA
Consumables life • Black Toner Cartridge:  Approx. 2,000 A4/Letter pages at 5% Coverage
(Shipped with 1,500 pages Starter toner cartridge)
• Yellow/Magenta/Cyan Toner Cartridge:  Approx. 1,000 A4/Letter pages at 5% Coverage
(Shipped with 700 pages Starter toner cartridge)
Imaging unit: Approx. 20,000 black or 12,500 color 
pages
***
Waste toner container: Approx. 1,250 pages 
(full color 5% image) or 5,000 images
Duty cycle Monthly: Up to 24,200 images
Weight 13.6 kg (including consumables) (30 lbs)
Package weight Paper: 2.4 Kg(5.29 lbs), Plastic: 380 g(0.84 lb)
External dimensions 
(W x D x H) 390 x 344 x 265 mm (15.4 x 13.5 x 10.4 in)
Operating 
environment Temperature: 50 ~ 90.5 °F (10 ~ 32.5 °C)
Humidity: 20 ~ 80 % RH
Paper Specifications
Overview
Your printer accepts a variety of print materials, such as cut-
sheet paper (including up to 100% recycled fiber content 
paper), envelopes, labels, and custom-size paper. Properties, 
such as weight, composition, grain, and moisture content, are 
important factors affecting the printer’s performance and the 
output quality. Paper that does not meet the guidelines outlined 
in this User’s Guide can cause the following problems:
• Poor print quality
• Increased paper jams
• Premature wear on the printer.
NOTES: 
• Some paper may meet all of the guidelines in this guide and 
still not produce satisfactory results. This may be the result 
of improper handling, unacceptable temperature and 
humidity levels, or other variables over which Samsung has 
no control.
• Before purchasing large quantities of paper, ensure that the 
paper meets the requirements specified in this User’s Guide. 
CAUTION: Using paper that does not meet these specifications 
may cause problems, requiring repairs. These repairs are not 
covered by the Samsung warranty or service agreements.
Printer language SPL-C (Samsung Printer Language Color)
Memory CLP-300: 32 MB(non expandable)
CLP-300N: 64 MB(non expandable)
Interface CLP-300: USB 2.0 CLP-300N: USB 2.0, Ethernet 10/100 Base TX
OS 
compatibility
****Windows 98/Me/NT 4.0/2000/XP/2003, Various Linux 
OS, Mac OS 10.3 ~10.4
Windows NT 4.0 is only supported on the CLP-300N.
* Print speed will be affected by operating system used, computing performance, application  software, connecting method, media type, media size, and job complexity.
** Sound Pressure Level, ISO7779
*** May be affected by operating environment, printing interval, media type, and media size.
**** Please visit www.samsungprinter.com to download the latest software version.
ItemSpecifications and Description
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Specifications
8.2
Supported Sizes of Paper
NOTE: You may experience jams when using print materials 
with a length of less than 140 mm (5.5 in). For optimum 
performance, ensure that you are storing and handling the 
paper correctly. Please refer to “Printer and Paper Storage 
Environment” on page 8.3.
Tray*(mm/in)Paper trayWeightCapacity**
Plain paper
Letter (216 x 279/8.5 x 11)
A4 (210 x 297/8.27 x 11.69)
A5 (148 x 210/5.83 x 8.27)
Executive (184 x 267/7.25 x 10.5)
Legal (216 x 356/8.5 x 14)
JIS B5 (182 x 257/7.17 x 10.12)
A6 (105 x 148/4.13 x 5.83)
Oficio (216 x 343/8.5 x 13.5)
Folio (216 x 330/8.5 x 13) Tray 60 to 90 g/
m2 (16 to 24 
lb bond)
150 sheets 
of 75 g/m2  
(20 lb 
bond) paper
Manual feed 60 to 105 g/
m2 (16 to 23 
lb bond) 1 sheet of 
paper
Envelopes
No.10 (105 x 241/4.13 x 9.49)
DL (110 x 220/4.33 x 8.66)
C5 (162 x 229/6.38 x 9.02)
C6 (114 x 162/4.49 x 6.38)
Monarch (98 x 191/3.87 x 7.50)
No.9 (98 x 225/3.87 x 8.87)
6 3/4 Envelop(92 x 165/3.62 x 6.5)
Manual feed 75 to 90 g/ m2 (20 to 24 
lb bond) 1 sheet of 
paper
Labels
***
Letter (216 x 279/8.5 x 11)
A4 (210 x 297/8.3 x 11.7) Manual feed
120 to 150 g/
m2(32 to 40 
lb bond)
1 sheet of 
paper
Transparency films
Letter (216 x 279/8.5 x 11)
A4 (210 x 297/8.3 x 11.7) Manual feed 138 to 146 
g/m
2(37 to 
39 lb bond) 1 sheet of 
paper
Card stocks
Post Card (101.6 x 152.4/4 x 6) Manual feed 105 to 163 
g/m
2(23 to 
44 lb bond) 1 sheet of 
paper
Minimum size
(custom, 76 x 127/3 x 5) Manual feed 60 to 120 g/
m
2 (16 to 32 
lb bond) 1 sheet of 
paper
Maximum size (Legal) Manual feed 1 sheet of  paper
* The printer supports a wide range of media sizes.
** Capacity may vary depending on print material’s weight and thickness, and environmental con-ditions.
*** Smoothness: 100 to 250 (Sheffield)
Guidelines for Using Paper
For the best result, use conventional 75 g/m2 (20 lb) paper. 
Ensure that the paper is of good quality, and free of cuts, nicks, 
tears, spots, loose particles, dust, wrinkles, voids, and curled 
or bent edges.
If you are unsure of what type of paper you are loading, such 
as bond or recycled paper, check the label on the package.
The following problems may cause print quality deviations, 
jamming or even damage to the printer.
NOTES:
• Do not use letterhead paper printed with low-temperature  inks, such as those used in some types of thermography.
• Do not use raised or embossed letterhead.
• The printer uses heat and pressure to fuse toner to the  paper. Ensure that any colored paper or preprinted forms 
use inks that are compatible with this fusing temperature 
(180 °C or 356 °F for 0.1 second).
SymptomProblem with  PaperSolution
Poor print quality 
or toner 
adhesion, 
problems with 
feeding Too moist, too 
rough, too 
smooth, or 
embossed; faulty 
paper lot Try another kind of 
paper, between 100 ~ 
250 Sheffield, 4 ~ 5 % 
moisture content.
Dropout, 
jamming, curl Stored improperly Store paper flat in its 
moisture-proof 
wrapping.
Increased gray 
background 
shading/printer 
wear Too heavy Use lighter paper.
Excessive curl 
problems with 
feeding Too moist, wrong 
grain direction, or 
short-grain 
construction Use long-grain paper.
Jamming, 
damage to 
printer Cutouts or 
perforations
Do not use paper with 
cutouts or 
perforations.
Problems with 
feeding Ragged edges Use good quality 
paper.
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Specifications
8.3
Paper Specifications
Paper Output Capacity
Paper Input Capacity
CategorySpecifications
Acid Content 5.5 ~ 8.0 pH
Caliper 0.094 ~ 0.18 mm (3.0 ~ 7.0 mils)
Curl in Ream Flat within 5 mm (0.02 in)
Cut Edge Conditions Cut with sharp blades with no visible fray.
Fusing Compatibility Must not scorch, melt, offset, or  release hazardous emissions when 
heated to 180 °C (356 °F) for 0.1 
second.
Grain Long Grain
Moisture Content 4 % ~ 6 % by weight
Smoothness 100 ~ 250 Sheffield
Output TrayCapacity
Face-down  100 sheets of 75 g/m2 paper
Input TrayCapacity
Tray 150 sheets of 75 g/m2 paper
Manual feed 1 sheet of 60~163 g/m2 paper
Printer and Paper Storage 
Environment
Paper storage environmental conditions directly affect the feed 
operation.
Ideally, the printer and paper storage environment should be at 
or near room temperature, and not too dry or humid. 
Remember that paper is hygroscopic; it absorbs and loses 
moisture rapidly.
Heat works with humidity to damage paper. Heat causes the 
moisture in paper to evaporate, while cold causes it to 
condense on the sheets. Heating systems and air conditioners 
remove most of the humidity from a room. As paper is opened 
and used, it loses moisture, causing streaks and smudging. 
Humid weather or water coolers can cause the humidity to 
increase in a room. As paper is opened and used it absorbs any 
excess moisture, causing light print and dropouts. Also, as 
paper loses and gains moisture it can become distorted. This 
can cause paper jams.
Care should be taken not to purchase more paper than can be 
used in a short time (about 3 months). Paper stored for long 
periods may experience heat and moisture extremes, which 
can cause damage. Planning is im portant to prevent damage to 
large supplies of paper.
Unopened paper in sealed reams  can remain stable for several 
months before use. Opened packages of paper have more 
potential for environmental damage, especially if they are not 
wrapped with a moisture-proof barrier.
The paper storage environment should be properly maintained 
to ensure optimum printer performance. The required condition 
is 20 to 24 °C (68 to 75 °F), with a relative humidity of 45 % 
to 55 %. The following guidelines should be considered when 
evaluating the paper’s storage environment:
• Paper should be stored at or near room temperature.
• The air should not be too dry or too humid.
• The best way to store an opened ream of paper is to rewrap  it tightly in its moisture-proof wrapping. If the printer 
environment is subject to extremes, unwrap only the 
amount of paper to be used during the day’s operation to 
prevent unwanted moisture changes.
Envelopes
Envelope construction is critical. Envelope fold lines can vary 
considerably, not only between manufacturers, but also within 
a box from the same manufacturer. Successful printing on 
envelopes depends upon the quality of the envelopes. When 
selecting envelopes, consider the following factors:
• Weight: The weight of the envelope paper should not exceed 
90 g/m
2 (24 lb) or jamming may occur.
• Construction: Prior to printing, envelopes should lie flat with  less than 6 mm (0.25 in) curl, and should not contain air.
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Specifications
8.4
• Condition: Envelopes should not be wrinkled, nicked, or otherwise damaged.
• Temperature: You should use envelopes that are compatible  with the heat and pressure of the printer.
• Size: You should only use envelopes within the following size  ranges.
NOTE: You may experience some paper jams when using any 
media with a length less than 127 mm
(5 in). This may be 
caused by paper that has been affected by environmental 
conditions. For optimum performance, make sure you are 
storing and handling the paper correctly. Please refer to 
“Printer and Paper Storage Environment” on page 8.3.
Envelopes with Double Side Seams
Double side-seam construction has vertical seams at both ends 
of the envelope rather than diagonal seams. This style may be 
more likely to wrinkle. Be sure the seam extends all the way to 
the corner of the envelope as illustrated below.
Envelopes with Adhesive Strips or Flaps
Envelopes with a peel-off adhesive strip or with more than one 
flap that folds over to seal mu st use adhesives compatible with 
the heat and pressure in the printer. The extra flaps and strips 
might cause wrinkling, creasing, or even jams, and may even 
damage the fuser.
MinimumMaximum
Tray 3 x 5 in (76 x 127 mm)8.5 x 14 in
(216 x 356 mm)
Correct
Incorrect
Envelope Margins
The following gives typical address margins for a commercial 
#10 or DL envelope.
NOTES:
• For best print quality, position margins no closer than 0.6 in  (15 mm) from the edges of the envelope.
• Avoid printing over the area where the envelope’s seams meet.
Envelope Storage
Proper storage of envelopes helps contribute to print quality. 
Envelopes should be stored flat. If air is trapped in an envelope, 
creating an air bubble, then the envelope may wrinkle during 
printing. See “Printing on Envelopes” on page 3.3.
Labels
CAUTION: 
• To avoid damaging the printer, use only labels recommended for laser printers.
• Never print on the same sheet of labels more than once and 
never print on a partial sheet of labels.
When selecting labels, consider the quality of each component:
• Adhesives: The adhesive material should be stable at 180 °C  (356 °F), the printer’s fusing temperature.
• Arrangement: Only use labels with no exposed backing  between them. Labels can peel off sheets with spaces 
between the labels, causing serious jams.
• Curl: Prior to printing, labels must lie flat with no more than  0.5 in (13 mm) of curl in any direction.
• Condition: Do not use labels with wrinkles, bubbles, or other  indications of separation.
See “Printing on Labels” on page 3.3.
Transparencies
Transparencies used in the mach ine must be able to withstand 
180 °C (356 °F), the machine’s fusing temperature.
CAUTION: To avoid damaging the machine, use only 
transparencies recommended for use in laser printers.
Type of AddressMinimumMaximum
Return address 0.6 in (15 mm) 2 in (51 mm)
Delivery address 2 in (51 mm) 3.5 in (90 mm)
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