Panasonic Network Camera Wv Sc386 Installation Guide

							Connection example
When connecting with a PC directly

LAN cable (category 5 or better, cross, STP*)
* E model only
When connecting to a network using a PoE hub

LAN cable (category 5 or better, straight, STP*)
* E model onlyIMPORTANT:
	 •	 The	video	monitor	is	used	for	checking	the	adjustment	of	the	angular	field	of	view	when	installing	the	camera	or	when	 servicing. It is not provided for recording/monitoring use. 
	 •	 Depending	on	the	monitor,	some	characters	(camera	title,	preset	ID,	etc.)	may	not	be	displayed	on	the	screen.	
	 •	 Use	a	switching	hub	or	a	router	which	is	compliant	with	10BASE-T/100BASE-TX.	
	 •	 Power	supply	is	required	for	each	network	camera.	When	using	a	PoE	device	(hub),	12	V	DC	power	supply	is	unnec- essary. 
PoE device (hub)
PCLAN cable (category 5 
or better, straight, STP*)
Video monitor (for adjustment use only)
Video monitor 
(for adjustment use only) LAN cable 
(category 5 or better, 
straight, STP*)LAN cable 
(category 5 or better, straight, STP*)Powered speaker 
(option)
Microphone (option)
Powered speaker
 (option)
Microphone (option)
To the power supply
(12 V DC)
LAN cable 
(category 5 or better, cross, STP*)
PCPowered speaker (option)
Microphone (option)
21 
						

							Step 4
Rotate the camera counterclockwise to detach the cam-
era from the camera mount bracket (accessory). 
IMPORTANT:
	 •	 When	 mounting	 the	 camera	 onto	 the	 camera	 mount	 bracket, hold the main body of the camera. Mounting 
the camera while holding the dome cover may result 
in malfunction.
 
Step 5
Detach the cables from the camera. 
Step 6
Detach the safety wire from the camera. 
Detach the camera
The camera is fixed on the camera mount bracket using the fixing screw. Remove the camera by following the instructions 
below.
IMPORTANT:
	 •	 Do	not	detach	the	camera	in	a	different	way	from	the	one	described	below.	It	may	damage	the	camera.	
Step 1
Detach the decorative cover from the camera. 
•	 	Pull	the	decorative	cover	down	to	remove	it	from	the	 ceiling.
•	 	Release	the	stoppers	by	pressing	the	decorative	cover	 in the direction of the arrows on the side decorative 
cover. 
Release both stoppers.
Hold securely and 
disengage them.
Hold securely and 
disengage them.
IMPORTANT:
	 •	 Make	sure	that	no	cable	is	pinched	by	the	decorative	 cover.
Step 2
Detach the 12 V DC power cable plug (accessory) and the 
LAN cable from the camera, and then turn off the power 
of the camera.  
20 °
Rotate
Camera mount bracket (accessory)
Main body of 
the camera
Step 3
Remove the fixing screw (M3, accessory) that is fixing the 
camera on the camera mount bracket (accessory). 
Do not lose the fixing screw. 
    
22 
						

							Insert/remove an SDHC/SD memory card
How to insert an SDHC/SD memory card
IMPORTANT:
	 •	 Before	inserting	the	SDHC/SD	memory	card,	turn	off 	the	power	of	the	camera	first.	
	 •	 When	inserting	an	SDHC/SD	memory	card,	make	sure	the	direction.	
	 •	 When	the	SDHC/SD	memory	card	is	inserted	or	removed	with	the	power	on,	data	in	the	SDHC/SD	memory	card	may	 be damaged. 
Step 1
Slide the SDHC/SD memory card slot cover to the right to 
expose the slot.
Step 2
Insert a SDHC/SD memory card fully into the SDHC/SD 
memory card slot, and then push the memory card 
straight into the slot until a click is heard.
Step 3
Shut the SDHC/SD memory card slot cover.
How to remove the SDHC/SD memory card
IMPORTANT:
	 •	 Before	removing	the	SDHC/SD	memory	card,	select	"Not	use"	for	"SD	memory	card"	on	the	[SD	memory	card]	tab	of	 the "Basic" page on the setup menu first. (☞ Operating Instructions (included in the CD-ROM))
Step 1
Open the SDHC/SD memory card slot cover by following 
steps 1 of the "How to insert an SDHC/SD memory card" 
section. 
Step 2
Push the SDHC/SD memory card until a click is heard and 
then pull the SDHC/SD memory card from the slot.Step 3
Shut the SDHC/SD memory card slot cover.
SDHC/SD memory card slot cover
SDHC/SD memory card slot
23 
						

							Using the CD-ROM
About the CD launcher
Insert the provided CD-ROM into the CD-ROM drive of your PC to display the CD launche\
r window.
	 •	 If	the	launcher	window	is	not	displayed,	double	click	the	"CDLauncher.exe"	file	on	the	CD-ROM.
	 •	 The	 License	 Agreement	 will	 be	 displayed.	 Read	 the	 Agreement	 and	 choose	 "I	 accept	 the	 term	 in	 the	 license	 agree-ment",	and	click	[OK].
Using	the	supplied	CD-ROM,	the	following	actions	can	be	performed.
 q	 The	Panasonic	IP	setting	software	can	be	installed	on	the	PC.
       → Refer	to	"Installing	Panasonic	IP	setting	software".	(☞	Page	24)
 w Settings	related	to	the	camera's	network	can	be	set	from	the	Panasonic	IP	setting	software.
       → Refer	to	"Configure	the	network	settings".	(☞	Page	26)
 e The	manuals	can	be	installed	on	the	PC.
       → Refer	to	"Installing	the	manuals".	(☞	Page	25)
 r Yo u 	can	also	view	the	manuals	without	installing	them	to	the	PC	by	clicking	the	[Open]	button.
  Yo u	can	select	to	view	the	manuals	or	"Notes	on	Windows
®	/	Internet	Explorer®	versions"	from	the	displayed	menu.
 t The	Viewer		software	can	be	installed	on	the	PC.
       → Refer	to	"Installing	the	Viewer		software".	(☞	Page	25)
Make	sure	to	read	the	readme	file	on	the	provided	CD-ROM	before	using	the	software.		
Installing Panasonic IP setting software
On	the	CD	launcher	window,	click	the	[Install]	button	next	to	[IP	Setting	Software]	to	display	the	Panasonic	IP	setting	soft- ware	installation	window.	Confirm	the	following	settings	before	starting	the	installation.
 q Select	the	Panasonic	IP	setting	software	to	install.
 w Select	where	to	create	the	Panasonic	IP	setting	shortcut	icon	when	the	Panasonic	IP	setting	software	is	installed.
 e Specify	which	folder	on	the	PC	to	install	the	Panasonic	IP	setting	software	to.
 r Click	the	[Install]	button	to	start	the	installation.
Note:
	 •	
To uninstall the Panasonic IP setting software delete the shortcut icon from where you specified it to be installed (the default is on the 
desktop)	during	installation	and	the	[EasyIPConfig]	folder	from	the	folder	you	specified	during	Panasonic	IP	setting	software	installation.
q
e
t w
r
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24 
						

							Installing the manuals
On	 the	 CD	 launcher	 window,	 click	 the	 [Install]	 button	 next	 to	 [Manual]	 to	 display	 the	 Manual	 installation	 window.	 Confirm	
the	following	settings	before	starting	the	installation.
 q Select	which	manuals	to	install.	The	camera	models	that	the	manuals	support	are 	displayed	in	w	"Model	List".
 w The	camera	models	that	are 	supported	by	the	manuals	selected	in	q are displayed here.
 e Select	where	to	create	the	manuals	shortcut	icon	when	the	manuals	are 	installed.
 r Specify	which	folder	on	the	PC	to	install	the	manuals	to.
 t Click	the	[Install]	button	to	start	the	installation.	
Note:
	 • 	 To 	uninstall	the	manuals	delete	the	shortcut	icon	from	where	you	specified	it	to	be	installed	(the	default	is	on	the	desk-
top)	during	installation	and	the	[Manual]	folder	from	the	folder	you	specified	during	the	manuals	installation.
Installing the Viewer software
The	Viewer	software	(Network	Camera	View4S)	must	be	installed	on	the	PC	in	order	to	display	camera	images.	On	the	CD	
launcher	window,	click	the	[Install]	button	next	to	[Viewer	Software],	and	follow	the	instructions	displayed	on	the	window	to	install	 the	 software.	 A	 message	 is	 displayed	 if	 a	 PC	 that	 does	 not	 have	 the	 Viewer	 software	 installed	 tries	 to	 access	 the	camera.	 Install	 the	 software	 by	 following	 the	 instructions	 displayed	 on	 the	 window.	 Refer	 to	 "Viewer	 software"	 in	 the	 Operating	Instructions	for	further	information.
Note:
	 • 	 To 	uninstall	the	Viewer	software,	follow	the	steps	below	for	depending	on	the	OS	used	on	your	PC.
W

indows XP: Delete	[Network	Camera	View	4S]	from	[Control	Panel]-[Add	or	Remove	Programs].
Windows Vista/Windows 7: Delete	[Network	Camera	View	4S]	from	[Control	Panel]-[Programs]-[Uninstall	a	program].
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25 
						

							Configure the network settings of the camera using the Panasonic IP setting 
software
It	 is	 possible	 to	 perform	 the	 network	 settings	 of	 the	 camera	 using	 the	 IP	 setup	 software	 on	 the	 provided	 CD-ROM.	 When	using	multiple	cameras,	it	is	necessary	to	configure	the	network	settings	of	each	camera	independently.	
If	the	Panasonic	IP	setting	software	does	not	work,	configure	the	network	settings	of	the	camera	and	the	PC	individually	on	
the	 "Network"	 page	 of	 the	 setup	 menu.	 Refer	 to	 the	 Operating	 Instructions	 (included	 in	 the	 CD-ROM)	 for	 further	 informa-tion.
IMPORTANT: 
	 •	 When	using	Microsoft	Windows	7	or	Microsoft	Windows	Vista,	the	"Windows	Security	Alert"	window	may	be	displayed	 when	starting	the	IP	setup	software.	In	this	case,	disable	"User	Account	Control"	from	the	control	panel.
	 •	 For	the	security	enhancement,	the	MAC	address/IP	address	of	the	camera	to	be	configured	will	not	be	displayed	when	 around	20	minutes	have	passed	after	turning	on	the	power	of	the	camera.	(When	the	effective	period	is	set	to	"20min"	
in	the	IP	setup)
	 	 However	cameras	in	the	initial	set	mode	are 	still	displayed	even	after	20	minutes.
	 •	 Panasonic	IP	setting	software	is	inoperable	in	other	subnets	via	the	same	router.
	 •	 This	camera	cannot	be	displayed	or	set	with	an	older	version	of	the	IP	setup	software	(version	2.xx).
z	 	 To 	 start	 the	 Panasonic	 IP	 setting	 software,	 click	 the	 [Run]	 button	 next	 to	 [IP	 Setting	 Software]	 from	 the	 CD	 launcher	
menu	window,	or	double-click	on	the	shortcut	icon	created	after	installing	the	software	on	the	PC.
	 •	 The	 License	 Agreement	 will	 be	 displayed.	 Read	 the	 Agreement	 and	 choose	 "I	 accept	 the	 term	 in	 the	 license	 agree- ment",	and	click	[OK].
x	 	Click	the	[Network	Settings]	button	after	selecting	the	MAC	address/IP	address	of	the	camera	to	be	configured.	
Note:
	 •	 When	using	a	DHCP	server,	the	IP	address	assigned	to	the	camera	can	be	displayed	by	clicking	the	[Search]	button	of	 the	IP	setting	software.	
	 •	 When	a	duplicate	IP	address	is	used,	the	corresponding	camera	number	will	be	displayed	shaded.	
	 •	 When	the	[Access	Camera]	button	is	clicked,	live	images	of	the	selected	camera	will	be	displayed.
	 •	 It	is	possible	to	change	the	"Camera	list"	display	between	IPv4	addresses	and	IPv6	addresses	in	accordance	with	the	 protocol in use.
	 •	 The	information	displayed	can	be	sorted	by	clicking	the	title	of	each	displayed	item.
Configure the network settings
26 
						

							c	 Complete	each	network	setup	item	and	click	the	[Save]	button.
Note:
	 •	 By	unchecking	the	"Wait	for	camera	restarting."	checkbox,	multiple	camer -
as	can	be	continuously	configured.
IMPORTANT: 
	 •	 It	may	take	for	around	2	minutes	to	complete	to	upload	the	settings	to	the	camera	after	clicking	the	[Save]	button.	The	 settings	 may	 be	 invalidated	 when	 the	 LAN	 cable	 is	 disconnected	 before	 completing	 the	 upload.	 In	 this	 case,	 perform	
the	settings	again.
	 •	 When	using	a	firewall	(including	software),	allow	access	to	all	UDP	ports.
About the default user name and password
Click	the	[Setup]	button	on	the	"Live"	page,	the	user	authentication	window	will	be	displayed.	Enter	the	default	user	name	 and	password	as	follows,	and	log	in.
User	name:	admin
Password:	12345
IMPORTANT: 
	 • 	 To 	enhance	the	security,	change	the	password	for	the	user	name	"admin".	It	is	recommended	to	change	this	password	
periodically.
	 • 	 To 	enhance	the	security	of	the	"Live"	page,	it	is	possible	to	set	authentication	for	the	"Live"	page	by	selecting	"On"	for	
"User	auth.".	Refer	to	the	Operating	Instructions	(included	in	the	CD-ROM)	for	further	information.
27 
						

							Troubleshooting
Before asking for repairs, check the symptoms with the following table. 
Contact your dealer if a problem cannot be solved even after checking and trying the solution in th\
e table or a problem is 
not described below. 
SymptomCause/solutionReference 
pages
Power is not turned on.  When using DC power supply
	•	 Is	the	12	V	DC	power	cable	plug	(accessory)	firmly	inserted	into	
the 12 V DC power terminals of the camera?
   Confirm the power plug is firmly connected. 
When using a PoE device for power supply
	•	 Are	the	PoE	device	and	the	network	connector	on	the	rear	of	the	 camera connected using a LAN cable (category 5, STP*)?
   Check whether the connection is appropriately established.
   * E model only
	•	 Depending	on	the	PoE	device,	the	power	supply	will	stop	when	 the demanded power exceeds its total power limit for all PoE 
ports. 
   Refer to the operating instructions of the PoE device in use.  18 - 19
18
–
The camera does not move 
to the preset positions 
accurately.  	•	 When	the	preset	positions	becomes	inaccurate	during	use,	it	is	
possible to correct the positions by executing the position refresh 
function. 
   In addition, when "Position refresh" is set for the created schedule, 
the camera position will be corrected periodically. In some situa-
tions, reconfigure the preset positions. Operating 
Instructions  (included in 
the CD-ROM)
When the camera is pan-
ning/tilting, the camera 
stops panning/tilting and 
mechanical noise comes 
from the camera.  	•	 The	camera	position	may	have	become	inaccurate.	Carry	out	the	
refresh	position	function	from	the	[Default	reset]	tab	of	the	setup	
menu. Operating 
Instructions  (included in 
the CD-ROM)
The camera starts panning 
unpredictably. 	•	 This	may	be	caused	by	noise.	
  
Check the exogenous noise level around the camera. 11
When the power is turned on, 
the live indicator lights or 
blinks orange.  	•	 Is	the	LAN	cable	connected	appropriately?
  
Connect the LAN cable appropriately. 
	•	 Is	the	hub	or	router	connected	to	the	camera	operating	appropri- ately?
   Check if the hub or router in use is operating appropriately. 
	•	 Isn't	the	LAN	cable	connected	to	the	camera	broken?
   Replace the cable with another one.  18
28 
						

							SymptomCause/solutionReference 
pages
Live indicator keeps on 
blinking orange approx. in 2 
seconds intervals. 	•	 UPnP
TM error has occurred since the power is not supplied to the 
router. 
   Turn on the power of the router. Wait until the connections are 
established.  −
	•	 An	error	has	occurred	during	the	port	update	by	the	UPnP	func- tion. 
	•	 If	the	router	in	use	does	not	support	the	UPnP	function,	perform	 the port forwarding setting for the router. In addition, deactivate the 
setting of auto port forwarding for the camera.  Operating 
Instructions  (included in 
the CD-ROM)
	•	 UPnP	function	of	the	router	is	disabled.	
   Refer to the operating instructions of the router to enable the 
UPnP function.  −
Live indicator never lights up.  	•	 Is	"Off"	selected	for	"Link/Access	LED"	on	the	"Basic"	page?	
  
Select "On" or "On(Access)" for the indicator setting. Operating 
Instructions  (included in 
the CD-ROM)
Live indicator keeps on 
blinking red.  	•	 The	camera	may	be	out	of	order.	
  
Contact your dealer. 
	•	 Refer	to	the	readme	file	on	the	provided	CD-ROM	for	further	infor -
mation after checking the displayed contents of the "Maintenance" 
page	-	the	[Status]	tab	-	"Self	check"	of	the	setup	menu.	
   Or refer to our website (http://panasonic.net/pss/security/support/
info.html) for further information about the supported software. −
Live indicator lights red. 	•	 Isn’t	the	write	protect	switch	of	the	inserted	SDHC/SD	memory	
card set to "LOCK"? 
   Unlock the write protect switch of the SDHC/SD memory card. 
	•	 Hasn't	the	inserted	SDHC/SD	memory	card	been	formatted	on	a	 PC? 
   Use an SDHC/SD memory card formatted on the camera.
   Or install the software to format the SDHC/SD memory card on 
the PC. Refer to our website (http://panasonic.net/pss/security/
support/info.html) for further information about the supported soft-
ware. 
	•	 Isn't	the	inserted	SDHC/SD	memory	card	faulty?
   Replace the card with a normal one. Operating 
Instructions  (included in 
the CD-ROM)
29 
						

							About the live indicator
The live indicator will light or blink as follows depending on the camer\
a status. 
Operation statusIndicator status
When the power is turned on Before the network  connection is establishedBlinks orange
When the network 
connection is established Blinks orange → Blinks green → Lights green
During the standby or connection (Cable is not connected.) Lights orange
During the standby or connection (Cable is connected.) Lights green
During the upgrade process Blinks orange
During the initialization Blinks orange → Lights off (Restarts in a few minutes.) 
Port forwarding error caused by the UPnP function Blinks orange (in 2 seconds intervals (on for 1 second / 
off for 1 second))
Trouble happening on the camera Blinks red
Failure in writing data on the SDHC/SD memory card Lights red
30