Panasonic Network Camera Kx Hcm270 Operating Instructions

							Operating Instructions
[For assistance, please call: 1-800-272-7033] 121
5.4 Troubleshooting
About Network Camera Setup
Problem Cause and Remedy
When Setup
CD-ROM
cannot find
Network
Camera. Reconnect the AC adaptor if installation is not completed within
20 minutes.
 Do not connect Network Camera over a broadband router.
Setup program cannot detect Network Camera.
 If IP address is not assigned to the PC, setup program cannot
find Network Camera. Confirm that IP address is assigned to
the PC in the way shown on page 23. IP address of the PC can
be assigned onTCP/IP Properties windowto access through
the steps in theTCP/IP Properties Tableon page 127.
 Confirm that the Network Configuration from setup program is
enabled onNetwork windowon page 58.
 When you set up Network Camera in[Ty p e 3], connect
temporarily Network Camera in[Ty p e 1],[Ty p e 2]or[Ty p e 4].
 Antivirus software on the PC may interfere with the setup
program. Disable the firewall of the antivirus software only
when setting up Network Camera.
When Setup
program fails to
save the
network
parameters. Reconnect the AC adaptor if installation is not completed within
20 minutes.
 Network may have the trouble. Confirm the parameters and the
connections of Network Camera through page 18—page 31. 
						

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122
When Top Page
does not
appear. Enter the correct IP address in the web browser.
 IP address and Subnet Mask of the PC and Network Camera
must be in the same class of the private IP address on the LAN.
Refertopage25.
 The network congestion prevents Top Page from appearing
quickly. Wait for a while.
 A proxy server may prevent you from connecting directly to
Network Camera, set up not to use the proxy server. Refer to
page 26 for details.
 When Top Page does not appear, port number 80 might not be
available. Ask your ISP for the available port number.
 When you use DDNS, you need to set Default Gateway and
DNS server address. Refer to page 58 forNetwork window.
 If Top Page does not appear in the above procedure, press the
CLEAR SETTING button and set up with the Setup CD-ROM
again.
 The procedure on page 127 can be established if Network
Camera has a defect.
To p P a g e d o e s
not appear in
the Internet
Connection. Confirm that Default Gateway address is correct onNetwork
windowon page 58.
 The broadband router needs Port Forwarding (IP Masquerade)
feature. Refer to the broadband routers manual for details.
 Packet Filtering of the broadband router may prohibit access
from an external network. Refer to broadband routers manual
for details.
 Access Network Camera from the Internet with the global IP
address of the broadband router and port number of Network
Camera.
 Some broadband routers reject the global IP address to access
Network Camera on the same LAN. Access with the private IP
address of Network Camera.
When forgetting
the IP address
of Network
Camera.Check an IP address by using the Setup CD-ROM.Network
Camera List windowon page 29 can tell you the IP address of
Network Camera.About Network Camera Setup
Problem Cause and Remedy 
						

							Operating Instructions
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When forgetting
the password to
access Setup
Page.Follow the steps below.
1.Initialize Network Camera by pressing the CLEAR SETTING
button.
2.Reconfigure Network Camera.
Indicator does
not light up. Confirm that the standard AC adaptor PSLP1233 (Order No.
PSLP1233Z) is used.
 Confirm that the Indicator Control is disabled. Refer to page 88
forIndicator Control window.
Indicator is
orange. Ethernet cable is not connected properly.
 PC, Ethernet hub or broadband router is not working.
Green indicator
continues
blinking.Internal Failure of the server or the congestion on the network
traffic when using DHCP may prevent Network Camera from
getting the IP address. Ask the network administrator or your ISP.
Orange
indicator
continues
blinking.Orange indicator blinks when updating firmware on page 91. When
the Update Firmware failed, refer to page 124.
Red indicator
continues
blinking.If you cannot access Network Camera, the Network Camera
hardware may be defective. Call our customer call center.
Image Transfer
on e-mail or FTP
does not work. Default Gateway and DNS server address should be set up on
Network windowon page 58.
 If FTP does not work properly, ask your ISP or network
administrator about the transferring mode of FTP server.
[Passive Mode] or [Active Mode] is available.
 Select [One Time] for Login Timing when transferring images
by FTP in shor t duration time.
Timer mode
transfers older
images.Short interval of Image Buffer Frequency makes Network Camera
transfer the older images. Set the interval long enough to transfer
the images. Buffered Image screen enables you to check this
setting.About Network Camera Setup
Problem Cause and Remedy 
						

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124
Wireless
communication
does not work. Signal strength is weak. Change the location of Network
Camera or remove the obstacles around Network Camera.
 SSID and Encryption setting of Network Camera are different
from those of the wireless router or the wireless LAN card of
PC. SSID and Encryption setting must be identical for Network
Camera and wireless router.
 Remove the Ethernet cable and reconnect the AC adaptor for
Network Camera to recognize the Wireless Communication
mode.
Wired
communication
does not work.Reconnect AC adaptor for Network Camera to recognize the
change from wireless to wired communication or vice versa.
Update
Firmware has
not finished.When Update Firmware is interrupted by power off, or for network
troubles and other problems, follow the procedure below.
*
1Refer to page 91 for the Update Firmware. About Network Camera Setup
Problem Cause and Remedy
No Top PageUpdate
Firmware
window
Yes Turn on Network Camera and the PC.
Enter the IP address on the web browser to access
Network Camera.
Top Page or Update
Firmware window?
Is the Version wished number? Access Setup Page or Status window.
Check the Firmware Version Number.
Perform Update
Firmware*1.
Update Firmware is completed. 
						

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About Top View Image screen
Problem Cause and Remedy
The Top View
Image screen
(Single Camera/
Multi-Camera) does
not appear. If you are using Internet Explorer, the first time the PC
connects to Network Camera, a pop-upSecurity Warning
windowwill appear to download ActiveX Controls. When
using Windows NT, Windows 2000 or Windows XP, log on
with an appropriate account that is authorized to install
applications. Refer to page 43 for ActiveX Controls.
 On the Air time setting on page 68 may restrict the access
to Top View Image screen. Blue screen appears.
 Maximum 30 users can view the Motion JPEG
simultaneously on the network. The 31st user views the
blue screen on the Network Camera screen. Blue screen
appears.
 Network congestion may prevent the Top View Image
screen from appearing quickly. Wait for a while.
 The proxy server may prevent you from connecting directly
to Network Camera, set up not to use the proxy server.
Refer to page 26 for details.
Pan/Tilt does not
work. (including
Click to Center and
Preset Positioning)Click[Refresh]on the web browser when the
communication stops with Network Camera. The image will
refresh.
 Other clients may be operating Pan/Tilt.
 Pan/Tilt operation has reached the end of corner. Confirm
End Display appears on operation bar on page 46.
 The Pan/Tilt operation may be locked.
Refer to page 82 forCamera Setup window.
 Pan/Tilt Range values may have been specified. Assign
appropriate Pan/Tilt Range values. Refer to page 82 for
Camera Setup window.
Image is out of
focus. The Lens Cover is dirty or dust is attached. Clean the Lens
Cover with lens cleaner.
 Network Camera cannot focus on an image within 1 m (40
inches). Keep the object more than 1 m (40 inches) off the
lens.
The color of the
image is strange. Adjust White Balance byCamera Setup window. Refer to
page 82.
 Confirm that the color setting of the PC is 16 bits or more. 
						

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126
Image flickers.  If the object is dark, the image will flicker. Make the
condition around Network Camera brighter.
 Wrong power line frequency makes images flicker.
Refer to page 82.
Refresh interval is
longer than the
setup. The traffic of the network, PC performance and the object
of the image affect the refresh interval. The network
congestion causes refresh interval slower than the set up.
 When more than one client are viewing, the refresh interval
becomes slower.
 Ethernet switching hub can smooth the refresh interval
especially in viewing on the Multi-Camera screen.
 Restrict the Max. Bandwidth Usage to improve network
traffic in viewing on the Multi-Camera screen.
Refer to page 61.
Suddenly image
changes to JPEG -
Regularly Refresh.ThedurationtimetodisplayMotionJPEGislimitedonTo p
View Image Setting windowon page 68.
Only half of the
image is displayed.If using Internet Explorer 4.0, use Internet Explorer 5.0 or later.
The unreadable
characters are
displayed. Use the operating system of the selected language.
 Set the Encoding or the Character Set of the selected
language on the web browser.
About Other Troubles
Problem Cause and Remedy
When you
cannot solve
your problem Call our customer call center at 1-800-272-7033.
 After the limited warranty, call our Continued Services
Technical Support Line at 1-900-555-PANA (1-900-555-7262).About Top View Image screen
Problem Cause and Remedy 
						

							Operating Instructions
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5.5 Confirmation of Network Camera Operation
This procedure checks the Network Camera operation. IP address of the PC has
to be on the same network to be able to access Network Camera. If Top Page
appears, Network Camera has no defect.
1.Push theCLEAR SETTING buttonas illustrated on page 112. All settings on
Network Camera will be set to default.
2.Connect locally between the PC and Network Camera like[Typ e 1]or[Ty p e
4]configuration type shown on page 18 and page 19.
3.Follow the next steps distinguished by the operating system in the next table
to openTCP/IP Properties window.
Note
When using Windows NT, Windows 2000 and Windows XP, log on as an
administrator to accessTCP/IP Properties window. TCP/IP Properties Table
Operating
SystemSteps
Windows 95
Windows 98
Windows Me[Start]–>[Settings]–>[Control Panel]–>[Network]–>
Select[TCP/IP]with adaptor in use–>[Properties]–>
[Specify an IP address]
Windows NT[Start]–>[Settings]–>[Control Panel]–>[Network]–>
[Protocols]tab–>[TCP/IP Protocol]–>[Properties]–>
Select[Adaptor]in use–>[Specify an IP address]
Windows
2000[Start]–>[Settings]–>[Control Panel]–>[Network and
Dial-up Connections]–>[Local Area Connection Icon]in
use–>[Properties]–>Select Internet Protocol[TCP/IP]
–>[Properties]–>[Use the following IP address]
Windows XP[Start](–>[Settings])–>[Control Panel]–>[Network and
Internet Connections]–>[Network Connections]–>
[Local Area Connection Icon]in use–>[Properties]–>
Select Internet Protocol[TCP/IP]–>[Properties]–>[Use
the following IP address] 
						

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128
4.Record the currentTCP/IP propertiesof the PC. They are important in the
later procedure to set the TCP/IP properties of the PC back.
5.Enter 192.168.0.250 in the IP address field and 255.255.255.0 in the
Subnet Mask field and click[OK].
(Windows 95, Windows 98 and Windows Me must restart to activate the
entered TCP/IP properties.)
 Set up the unique IP address which does not overlap other IP
addresses on the network. Overlapped IP addresses on the network
cause the disorder of the network.
6.Start up the web browser. Enterhttp://192.168.0.253in the address field
and press[Enter]. If Top Page appears, Network Camera has no defect.
Note
The proxy server may prevent you from connecting directly to Network
Camera. Refer to page 26.
7.Set the TCP/IP properties of the PC back to the previous settings recorded in
step 4.
Click the language to change the display. 
						

							Operating Instructions
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5.6 FCC and Other Information
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.
Some wireless Network Cameras operate at frequencies that may cause
interference to nearby TVs and VCRs. To minimize or prevent such interference,
the base of the wireless Network Camera should not be placed near or on top of
a TV or VCR. If interference is experienced, move the wireless Network Camera
further away from the TV or VCR. This will often reduce or eliminate, interference.
Operating near 2.4 GHz electrical appliances may cause interference. Move away
from the electrical appliances.
Environment:Do not install Network Camera where the temperature is less than
-20 °C (-4 °F) or greater than 50 °C (122 °F). Allow 10 cm (4 inches) clearance
around the unit for proper ventilation. Avoid excessive smoke, dust, mechanical
vibration, shock, or direct sunlight.
Routine care:Wipe the unit with a soft cloth. Do not use benzine, thinner, or any
abrasive powder. When you leave the unit unused for a long period of time, unplug
the AC adaptor from the outlet.
If there is any trouble:Consult an authorized Panasonic Factory Service Center. 
						

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130
CAUTION
 To comply with FCC RF exposure requirements in uncontrolled
environment:
 This equipment must be installed and operated in accordance with
provided instructions and a minimum 20 cm (8 inches) spacing must be
provided between antenna and all persons body (excluding extremities
of hands, wrist and feet) during wireless modes of operation.
 This transmitter must not be co-located or operated in conjunction with
any other antenna or transmitter.
Medical
Consult the manufacturer of any personal medical devices, such as
pacemakers, to determine if they are adequately shielded from external RF
(radio frequency) energy. (The unit operates in the frequency range of 2400
MHz to 2483.5 MHz, and the power output level is 0.1 watts.) Do not use
the unit in health care facilities if any regulations posted in the area instruct
you not to do so. Hospitals or health care facilities may be using equipment
that could be sensitive to external RF (radio frequency) energy.
 Any changes or modifications not expressly approved by the party
responsible for compliance could void the users authority to operate this
device.
No responsibility will be taken by our company with respect to
consequences resulting from the use or the damage or both of Network
Camera.