Nortel Enterprise Edge Voice Messaging Instructions Manual

							1-800-4 NORTEL
www.nortelnetworks.com
© 1999 Nortel Networks
P0908528 Issue 01
Enterprise Edge Voice Messaging
AMIS User Guide 
						

							P0908528 Issue 01 Enterprise Edge Voice Messaging AMIS User Guide
Enterprise Edge Voice Messaging
Learning About AMIS
The Audio Messaging Interchange Specification (AMIS) is a telecommunication 
industry solution to networking remote voice message systems. AMIS provides 
voice messaging to different mailboxes located at different sites on a 
communication network.
A network, as it is referred to here, is a collection of offices, locations or sites 
connected by a telecommunication link. Each site on the network must have AMIS 
installed and be enabled to send, receive or reply to Network Messages.
Network voice messaging occurs between mailboxes located at different sites. For 
instance, a message recorded at an office in Cleveland, Ohio can be transferred 
directly to the appropriate mailbox at an office in Toronto, Ontario.
Each site on an AMIS network is assigned a Network Identification Number. This 
number distinguishes a site’s country location, long distance and area codes and 
phone number.
AMIS is simple to use and lets you send a mailbox message to any destination on a 
network. Sending messages to mailboxes at other sites requires you to know how to 
use Enterprise Edge Voice Messaging. This includes knowing how to open your 
mailbox, record, send and retrieve messages. If you need instructions about how to 
use Enterprise Edge Voice Messaging Features, refer to your Enterprise Edge 
Quick Reference Guide or your Enterprise Edge Voice Messaging Reference Guide.
Sending a message across an AMIS network is as easy as sending a voice message 
down the hall. There are three ways to send an AMIS Network Message. You can 
use:
• Direct Addressing
• Site-Based Addressing
• Network Delivery Mailbox
See the figure Sending a network message
 on page 4 for an illustration of how 
AMIS network messages are sent.
The Site-Based Addressing information and the Network Delivery Mailbox 
numbers are set up by your System Administrator.
Note:Network messages can only be composed and sent from your mailbox. A 
network message cannot be sent by using the Leave Message Feature Code 
(Äá¡â). 
						

							4  Enterprise Edge Voice Messaging
Enterprise Edge Voice Messaging AMIS User Guide P0908528 Issue 01 Sending a network message
The figure Sending a network message illustrates how network messages are sent 
between different company sites on the same network. In this example, Sue is 
working in the Vancouver office while Mark is working in the Miami office. To 
send AMIS messages they can use:
• Direct Addressing
• Site-Based Addressing
• Mark’s Network Delivery Mailbox
If Mark in Miami wants to send a message to Sue in Vancouver, he must use either 
Direct Addressing or Site-Based Addressing. Mark cannot send a message using a 
Network Delivery Mailbox because Sue does not have a Network Delivery Mailbox 
on the Miami system.
Direct Addressing
Direct Addressing lets you specify where a voice message is delivered. You can 
send a voice message to any person inside or outside of your company who has an 
AMIS address.
To use Direct Addressing, Mark needs two pieces of network delivery information 
before he can send the message. He must obtain the office phone number in 
Vancouver and he must know Sue’s mailbox number. After he records the message 
and enters the network delivery information the network message is automatically 
delivered to Sue’s mailbox.
Sue 
Ext 2222
Va n c o u v e r
Enterprise Edge Voice 
Messaging SystemMiami
Enterprise Edge Voice 
Messaging System
Mark’s Network Delivery 
Mailbox 7222
Sue’s 
Mailbox 2222Mark’s 
Mailbox 4546Mark 
Ext 4546
Telephone Network
Enterprise 
Edge 
serverEnterprise 
Edge 
server 
						

							Enterprise Edge Voice Messaging  5
P0908528 Issue 01 Enterprise Edge Voice Messaging AMIS User Guide
Site-Based Addressing
Site-Based Addressing lets you specify where a voice message is delivered. You 
can send a voice message to any person inside or outside of your company who has 
an AMIS address.
To use Site-Based Addressing, Mark needs two pieces of network delivery 
information before he can send the message. He must obtain Vancouver’s site 
prefix from his Miami System Administrator and he must have Sue’s mailbox 
number (2222) in Vancouver. After he records the message and enters the network 
delivery information, the network message is automatically delivered to Sue’s 
mailbox.
Network Delivery Mailbox
Network Delivery Mailboxes allow callers at one site to quickly and easily send 
messages to a mailbox at a remote location. Each Network Delivery Mailbox is 
assigned a local mailbox number identifying the destination site phone number, 
Line or Pool number, and Destination Mailbox number.
When you select a Network Delivery Mailbox, Enterprise Edge Voice Messaging 
automatically sends the message to the network address and mailbox you select. 
Enterprise Edge Voice Messaging automatically accesses the specified line, dials 
the destination site phone number and transmits the Network Message to the Target 
Mailbox. You only record a voice message and select the Network Delivery 
Mailbox number.
Since Mark has a Network Delivery Mailbox on the local Vancouver system, it is 
more convenient for Sue to send the message to Mark’s Network Delivery Mailbox. 
To send a Network Delivery Mailbox message to Mark in Miami, Sue only needs 
to know Mark’s Network Delivery mailbox number (7222). Although Mark’s 
Network Delivery Mailbox appears on the Vancouver system the message is 
automatically delivered to his mailbox in Miami. 
						

							6  Enterprise Edge Voice Messaging
Enterprise Edge Voice Messaging AMIS User Guide P0908528 Issue 01
Sending an AMIS Network Message using Direct Addressing
Direct Addressing lets you send a voice message to a mailbox at a different location 
on a network. To use Direct Addressing you must know the destination site’s phone 
number and the mailbox number of the person you want to send a message to.
Note:Ask your System Administrator for the destination site’s phone number and 
mailbox numbers.
To use Direct Addressing:
1. Press Äá¡Ú.
2. Enter your password and press OK
 or Ü.
3. Press REC
 or Ü.
4. At the tone, record your message and press OK
 to end 
the recording.
5. Press OK
 or £ to accept the message. Press RETRY 
to erase and re-record the message. Press PLAY
 to 
play the message.
6. Press ££.
7. Press AMIS
.
8. Enter the destination site phone number and press OK
.
9. Press OK
 to accept the destination phone number 
which is represented here by the . Press ADD
 to 
add pauses to the destination phone number.
10. Enter the destination mailbox number and press OK
.
11. Press OTHR
 to go to the next display and review or 
send the message as it is. Press  OPTS
 to assign 
message Delivery Options Certified, Urgent, or 
Timed Delivery. Press CC
 to send the message to 
another recipient.
12. Press VIEW
 if you want to review the destination 
phone number and destination mailbox number that 
you entered. Press SEND
 to send the message now.
Pswd:    
OTHR        RETRY     OK
0 new  0 saved 
PLAY      REC      ADMIN
Record message:
RETRY     PAUSE      OK
Accept rec?
RETRY      PLAY       OK
Mbox:
DIR                     QUIT
Address Type?
NETW                   AMIS
Dest ph:
RETRY                     OK

ADD                        OK
Dest mb:
RETRY                     OK
AMIS msg:
OPTS        CC       OTHR
Network msg:
VIEW                   SEND 
						

							Enterprise Edge Voice Messaging  7
P0908528 Issue 01 Enterprise Edge Voice Messaging AMIS User Guide
Sending an AMIS Network Message using Site-Based Addressing
Site-Based Addressing lets you send a message to a mailbox at a different location 
on the network. When you use Site-Based Addressing to send your message, you 
must know the destination site’s prefix and the mailbox number of the person you 
want to send the message to.
Ask your System Administrator for a list of the AMIS site prefixes and mailbox 
numbers on your network.
To use Site-Based Addressing:13. Press ¨ to end this session.
1. Press Äá¡Ú.
2. Enter your password and press OK
 or £.
3. Press REC or Ü.
4. At the tone, record your message and press OK
 
to end the recording.
5. Press OK
 or £ to accept the message. Press 
RETRY
 to erase and re-record the message. 
Press PLAY
 to play the message.
6. Press ££.
7. Press NETW
.
8. Enter the AMIS site prefix and mailbox 
number and press OK
 or £.
9. Press SEND
 to send the message as it is. Press 
OPTS
 to assign message Delivery Options 
Certified, Urgent, or Timed Delivery. Press  
CC
 to send the message to another recipient.
10.  Press SEND
 to send the message now.
11. Press ¨ to end this session.
Will deliver 
0 new  0 saved 
PLAY      REC      ADMIN
Pswd:   
OTHR       RETRY      OK
0 new  0 saved 
PLAY      REC      ADMIN
Record message:
RETRY     PAUSE      OK
Accept rec?
RETRY      PLAY       OK
Mbox:
DIR                     QUIT
Address Type?
NETW
                   AMIS
Network:
RETRY                     OK

OPTS        CC       SEND
Network msg
OPTS        CC       SEND
0 new  0 saved 
PLAY      REC      ADMIN 
						

							8  Enterprise Edge Voice Messaging
Enterprise Edge Voice Messaging AMIS User Guide P0908528 Issue 01
Sending a Network Message using a Network Deliver y Mailbox
A Network Delivery Mailbox is a pre-programmed direct address to a mailbox at a 
different site on the AMIS network. Network Delivery Mailboxes are created by 
your System Administrator. To send a message using a Network Delivery Mailbox, 
all you need is the Network Delivery Mailbox number. Ask your System 
Administrator for a list of Network Delivery Mailboxes or to create a Network 
Delivery Mailbox for you.
To send a message using a Network Delivery Mailbox:
1. Press Äá¡Ú.
2. Enter your password and press OK
 or £.
3. Press REC
 or Ü.
4. At the tone, record your message and press OK
 to end 
the recording.
5. Press OK
 or £ to accept the message. Press RETRY 
to erase and re-record the message. Press PLAY
 to 
play the message.
6. Enter the Network Delivery Mailbox number.
7. Press SEND
 to send the message with a Normal 
Delivery Option. Press OPTS
 to assign message 
Delivery Options Certified, Urgent, or Timed 
Delivery. Press CC
 to send the message to another 
recipient.
Seattle sales is an example. The Network Delivery 
Mailbox name appears in the display. 
8. Press ¨ to end this session.
Pswd:   
OTHR       RETRY      OK
0 new  0 saved 
PLAY      REC      ADMIN
Record message:
RETRY     PAUSE      OK
Accept rec?
RETRY     PLAY        OK
Mbox:
DIR                     QUIT
Seattle,sales
OPTS       CC        SEND
0 new  0 saved
PLAY      REC      ADMIN 
						

							Enterprise Edge Voice Messaging  9
P0908528 Issue 01 Enterprise Edge Voice Messaging AMIS User Guide
Replying to Network Messages
When a Network Message is left in your mailbox, you can reply to the message 
using the Enterprise Edge Voice Messaging message Reply Feature. The Reply 
Feature must be enabled in order to reply to a message. For more information, see 
your System Administrator.
To reply to a Network Message:
1. Press Äá¡Ú.
2. Enter your password and press OK
 or £.
3. Press PLAY or Û. Press ß to listen to your saved 
messages.
4. Press REPLY
 after listening to your message.
5. Press MSG
.
6. Press SNDR
 to send your reply to the sender only, or 
press ALL
 to send your reply to all the people that 
received the message.
7. At the tone, record your reply message and press OK
 
to end the recording.
8. Press OK
 to accept your recording.
9. Press OTHR
 to go to the next display and review or 
send the message as it is. Press  OPTS
 to assign 
message Delivery Options Certified, Urgent or 
Timed Delivery. Press CC
 to send the message to 
another recipient.
10. Press SEND
 to send the message now. Press VIEW if 
you want to review the number that you entered.
11. Press ¨ to end this session.
Pswd:   
OTHR       RETRY      OK
1 new 2 saved 
PLAY      REC      ADMIN
End of message
REPLY
   ERASE    NEXT
Reply netwrk msg
MSG
                    QUIT
Replyºto:
SNDRºº                  ºALL
Record message:
RETRY    PAUSE       OK
Accept rec?
RETRY     PLAY        OK
AMIS msg:
OPTS        CC       OTHR
Network msg:
VIEW                   SEND
End of message
REPLY
   ERASE    NEXT 
						

							10  Enterprise Edge Voice Messaging
Enterprise Edge Voice Messaging AMIS User Guide P0908528 Issue 01