Lucent Technologies DEFINITY Enterprise Communications Server Release 8 Guide To ACD Call Centers

DEFINITY ECS Release 8
Guide to ACD Call Centers  555-233-503  Issue 2
December 1999
DEFINITY Call Center Capacities for ACD Software and Related Features 
2-5 DEFINITY ECS R8 Capacities 
2
9. Total of the administered Login ID skill-pair members (total of the agent skills and AAS ports). 
This limit can be reached only if 4 skills or less are assigned per Login ID due to the ACD 
Members Administered (Login ID-skill pair) limits. The following shows this (for 
DEFINITY 
R6.3.3 or newer).
Max. Login IDs...

DEFINITY ECS Release 8
Guide to ACD Call Centers  555-233-503  Issue 2
December 1999
DEFINITY Call Center Capacities for ACD Software and Related Features 
2-6 DEFINITY ECS R7 and DEFINITY ECS R6.3 Capacities 
2
DEFINITY ECS R7 and DEFINITY ECS 
R6.3 Capacities
This table shows the capacities that are related to Call Center on the DEFINITY ECS R7 
and the DEFINITY ECS R6.3.
Ta b l e  2 - 2 .DEFINITY ECS R7 and DEFINITY ECS R6.3 Call Center Capacities
ItemR6.3/R7
csiR6.3/R7
siR6.3/R7
r
Automatic Call...

DEFINITY ECS Release 8
Guide to ACD Call Centers  555-233-503  Issue 2
December 1999
DEFINITY Call Center Capacities for ACD Software and Related Features 
2-7 DEFINITY ECS R7 and DEFINITY ECS R6.3 Capacities 
2
Number of Collected Digits for Call 
Prompting or CINFO16 16 16
Number of Dial-Ahead Digits for Call 
Prompting24 24 24
Vector Routing Tables 10 10 100
BSR Application-Location Pairs
81000 1000 1000
Expert Agent Selection (EAS)
Skill Groups 99 99 600
VDN Skill Preferences 3 3 3
Maximum Skills to...

DEFINITY ECS Release 8
Guide to ACD Call Centers  555-233-503  Issue 2
December 1999
DEFINITY Call Center Capacities for ACD Software and Related Features 
2-8 DEFINITY ECS R7 and DEFINITY ECS R6.3 Capacities 
2
Trunk Members in Trunk Groups 99 99 256
Basic Call Management System (BCMS)
Measured Agents or Login IDs 400 400 2000
Measured Agents per Split 200 200 999
Measured Splits 99 99 600
Measured Trunk Groups 32 32 32
Measured VDNs 99 99 512
Maximum Agents Displayed by Monitor 
BCMS Split Command...

DEFINITY ECS Release 8
Guide to ACD Call Centers  555-233-503  Issue 2
December 1999
DEFINITY Call Center Capacities for ACD Software and Related Features 
2-9 DEFINITY ECS R7 and DEFINITY ECS R6.3 Capacities 
2
9. Total of the administered Login ID skill-pair members (total of the agent skills and AAS ports). This 
limit can be reached only if 4 skills or less are assigned per Login ID due to the ACD Members 
Administered (Login ID-skill pair) limits. The following shows this (for 
DEFINITY R6.3.3 or...

DEFINITY ECS Release 8
Guide to ACD Call Centers  555-233-503  Issue 2
December 1999
DEFINITY Call Center Capacities for ACD Software and Related Features 
2-10 DEFINITY ECS R5 and DEFINITY ECS R6.1 and DEFINITY ECS R6.2 Capacities 
2
DEFINITY ECS R5 and DEFINITY ECS 
R6.1 and 
DEFINITY ECS R6.2 
Capacities
This table shows the capacities that are related to Call Center on the DEFINITY ECS R5 
and on the DEFINITY ECS R6.1/6.2.
Ta b l e  2 - 3 .DEFINITY ECS R5 and DEFINITY ECS R6.1/6.2 Call Center...

DEFINITY ECS Release 8
Guide to ACD Call Centers  555-233-503  Issue 2
December 1999
DEFINITY Call Center Capacities for ACD Software and Related Features 
2-11 DEFINITY ECS R5 and DEFINITY ECS R6.1 and DEFINITY ECS R6.2 Capacities 
2
Recorded Announcement Queue Slots 
— Integrated Announcement Board25 50 1000 1000
Recorded Announcement Queue Slots 
—  Analog Port50 150 1000 1000
Recorded Announcement Queue Slots 
—  Auxiliary Trunk50 150 1000 1000
1. 128 is the system maximum for recorded announcements...

DEFINITY ECS Release 8
Guide to ACD Call Centers  555-233-503  Issue 2
December 1999
DEFINITY Call Center Capacities for ACD Software and Related Features 
2-12 DEFINITY G3V2, DEFINITY G3V3, and DEFINITY G3V4 Switch Capacities 
2
DEFINITY G3V2, DEFINITY G3V3, and 
DEFINITY G3V4 Switch Capacities
This table shows the capacities of Generic 3 Version 2 to Version 4 switches. “ABP” is the 
Advantage Business Package; “PBP” is the Premier Business Package.
Ta b l e  2 - 4 .DEFINITY G3V2, DEFINITY G3V3, and...

DEFINITY ECS Release 8
Guide to ACD Call Centers  555-233-503  Issue 2
December 1999
DEFINITY Call Center Capacities for ACD Software and Related Features 
2-13 DEFINITY G3V2, DEFINITY G3V3, and DEFINITY G3V4 Switch Capacities 
2
Recorded Announcement Calls 
Connected per Announcement — 
Integrated Announcement Board5 25 25 50 255 1000
Recorded Announcement Calls 
Connected per Announcement — 
Analog Port5 50 25 150 128 1000
Recorded Announcement Calls 
Connected per Announcement — 
Auxiliary Trunk5 50...

DEFINITY ECS Release 8
Guide to ACD Call Centers  555-233-503  Issue 2
December 1999
DEFINITY Call Center Capacities for ACD Software and Related Features 
2-14 DEFINITY G3V1 Switch Capacities 
2
DEFINITY G3V1 Switch Capacities
This table shows the capacities that are related to Call Center on the DEFINITY G3V1.
Ta b l e  2 - 5 .DEFINITY G3V1 Call Center Capacities
ItemG3Vs/s
ABP/PBP G3i G3r
Agents per System 150 500 3000
Agents per Split 150 200 999
Skill NA/24 NA NA
Splits 12/24 99 99
Trunk Groups...