Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-4  
Automatic  Wakeup,62, 1348
p rinter alarm button,75aux work b utton,62AUX work reason c od es, see DEFINITY ECS 
Guid e to ACD Call Centers
B
backing up
announc ements
,369system,13barge in
whisper paging
,1582barge-in,1465rec ord ed announc ements,373
barrier codes,255, 14687-digit barrier codes,1173description,1172
b asic  multimed ia c omp lex,231BCMS/VuStats Log in ID
sc reen,  see DEFINITY ECS Guid e to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-5  
Call Coverag e, (c ontinued )
guidelines
,1213hardware req uirement,1200red irec ting c alls to an off-net loc ation,121
remote off net c all coverage,1210setting up a time-of-day coverage plan,125subseq uent red irec tion interval,1203
switc h communic ation interfac e (SCI) 
links,1212time of d ay coverage tab le,1209
typic al coverag e arrang ements,1213VDN in a Coverag e Path (VICP),1212Call Coverag e /...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-6  
calls
d ata setup
,392ob serving,387op erator assisted,178
override restric tions,190restricting,22call-terminating  fac ilities for FRL and TCM,1339
CallVisor Ad junct-Switc h Ap p lic ations Interface 
(ASAI)
description
,434
setting  up,436CAMA trunks
CAMA Numbering  Format,506, 1047
description,1565CAS backup button,65CBC Trunk Group  Usag e Allocation Plan Assig n-
ment Sched ule screen, see ISDN Trunk...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-7  
Coverag e Path,1202
assigning  to users,120c ommand s,1049creating,118
sc reen,551CPE trunk, description,1566crisis alert,1313
button,67Crisis Alert System Parameters
c ommand s,1061
sc reen,555Customer Op tions
c ommand s,1062
sc reen,928customizing p hones,43
D
DAC, see Dial Acc ess Cod es
d ata c all setup , ad ministering,392d ata c onnection typ es,391
d ata extension b utton,67d ata hotline,400Data Line...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-8  
DIOD trunks
adding
,345description,1566security alert,345
d irect d ep artment c alling (DDC)
b usy verification,1191test c alls,1189
d irect inward  dialing  (DID), DID-LDN nig ht 
extensions,1448Direc ted  Call Pickup,68, 147, 1207, 1289, 1290
directory button,68, 115disabling
Access Security Gateway (ASG),321
login IDs,334remote ac cess,300, 335d isassociating
home stations
,297display charge...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-9  
Feature Acc ess Cod e (FAC),20, 21
assigning  to Automatic Route Selec tion 
(ARS),174c hang ing  on d ial p lans,22
c ommand s,1051sc reen,619feature buttons
adding
,40, 57attend ant console,97changing,40
Feature-Related  System Parameters
c ommand s,1052sc reen,632
Fib er Link Ad ministration
sc reen, see DEFINITY ECS Installation and 
Te st
fixing  prob lems
abbreviated dialing buttons
,82announc...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-10  
Inb ound  Call Manag ement (ICM), see DEFINITY 
ECS Guide to ACD Call Centers
Inc oming  Call Hand ling Treatment screen, see 
ISDN Trunk Group  sc reen
inc oming  call ID button
,70Inc oming  Call Line Id entification (ICLID) on Ana-
log  Trunks
description
,1376d isp laying  ICLID information,110inc oming  call-hand ling treatment,1300
Ind ividual Attend ant Acc ess,1339information
elements (IE),1299...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-11  
Leave Word  Calling (LWC),1408
leave word  calling b uttons
cancel,71lock,71
messag e retrieval,74store,71Line Loc kout,1410
link alarm b utton,71list multimed ia end p oints c ommand,282list multimed ia H.320-stations command,282
list of op tions,164Listed  Directory Numb ers (LDN)
ad ministering,362
c ommand s,1055description,1411routing  incoming FX and CO trunk calls to 
attend ant groups
,1412routing  of...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-12  
Modem Pooling, (continued)
mod em p ool group c ommands
,1057sc reen,817mod em, ad ding a,51
mod ifying
c all routing,186modules, DCP data,395
monitoring  the ASG history log,323move phones, using  tti,46MSS, see mass storag e system (MSS)
multiapp earance preselec tion and  
p reference
,1436multifreq uenc y Esp ana, see Sp ain
Multifreq uenc y-Sig naling -Related  System 
Parameters
c ommand s
,1057
sc...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-13  
online b ooks,xxii
op en system interc onnec t (OSI) mod els,1394op erator assisted  c alls,178Op tional Features
c ommand s
,1062sc reen,928orig in announc ement, see DEFINITY ECS Guid e 
to ACD Call Centers
Outg oing  Trunk to Outg oing Trunk Transfer 
( OTTO TT)
,1557
outward restrictions, see Restric tion—Controlled
overlap  send ing  over ISDN,1406overrid ing  call restric tions, Automatic  Route 
Selec...