Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
References 
1607 Basic DEFINITY ECS documents 
21
DEFINITY ECS Release 8.2 — Installation for Adjuncts and Peripherals, 
555-233-116, Issue 1
Provides procedures and information for hardware installation and initial testing 
of ECS adjunct and peripheral systems and equipment.
DEFINITY ECS Release 8.2 — Installation and Test for Compact Modular 
Cabinets, 555-233-118, Issue 1
Provides procedures and information for hardware...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
References 
1608 Basic DEFINITY ECS documents 
21
DEFINITY ECS Release 8.2 — Maintenance for R8.2r, 555-233-117, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing, 
troubleshooting, and maintaining the R8.2r ECS. Included are maintenance 
architecture, craft commands, step-by-step trouble-clearing procedures, the 
procedures for using all tests, and explanations of the system’s error codes....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
References 
1609 Basic DEFINITY ECS documents 
21
DEFINITY ECS Release 7— Basic Call Management System (BCMS) 
Operations, 555-230-706, Issue 2
Provides detailed instructions on how to generate reports and manage the system. 
It is intended for telecommunications managers who wish to use Basic Call 
Management System (BCMS) reports and for system managers responsible for 
maintaining the system.
CentreVu CMS
The following...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
References 
1610 Basic DEFINITY ECS documents 
21
Application-specific documents
These documents support specific DEFINITY applications.
ACD
DEFINITY Communications Systems G3 — Automatic Call Distribution 
(ACD) Agent Instructions, 555-230-722, Issue 5
Provides information for use by agents after they have completed ACD training. 
Includes descriptions of ACD features and the procedures for using them.
DEFINITY...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
References 
1611 Basic DEFINITY ECS documents 
21
Non-U.S. audiences
DEFINITY ECS — Application Notes for Type Approval
Describes specific hardware and administration required to operate the 
DEFINITY ECS in countries outside the United States. Available on the 
DEFINITY ECS Release 8.2 Library CD only.  

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
1612
Glossary and abbreviations 
 
GL
Glossary and abbreviations
Numerics
800 service
A service in the United States that allows incoming calls from certain areas to an assigned number for a 
flat-rate charge based on usage.
A
AA
Archangel. See angel.
AAC
ATM access concentrator
AAR
See Automatic Alternate Routing (AAR).
abandoned call
An incoming call in which the caller hangs up before the call is answered.
Abbreviated...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Glossary and abbreviations 
1613  
access endpoint
Either a nonsignaling channel on a DS1 interface or a nonsignaling port on an analog tie-trunk circuit pack 
that is assigned a unique extension.
access tie trunk
A trunk that connects a main communications system with a tandem communications system in an electronic 
tandem network (ETN). An access tie trunk can also be used to connect a system or tandem to a serving office...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Glossary and abbreviations 
1614  
adjunct-controlled split
An ACD split that is administered to be under adjunct control. Agents logged into such splits must do all tele-
phony work, ACD login/ logout, and changes of work mode through the adjunct (except for auto-available 
adjunct-controlled splits, whose agents may not log in/out or change work mode).
adjunct-monitored call
An adjunct-controlled call, active-notification...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Glossary and abbreviations 
1615  
All trunks busy (ATB)
The state in which no trunks are available for call handling.
ALM-ACK
Alarm acknowledge
American Standard Code for Information Interchange 
See ASCII (American Standard Code for Information Interchange)
.
AMW
Automatic Message Waiting
AN
Analog
analog
The representation of information by continuously variable physical quantities such as amplitude, frequency, 
and phase....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Glossary and abbreviations 
1616  
appearance
A software process that is associated with an extension and whose purpose is to supervise a call. An extension 
can have multiple appearances. Also called call appearance, line appearance, and occurrence. See also call 
appearance.
application
An adjunct that requests and receives ASAI services or capabilities. One or more applications can reside on a 
single adjunct. However, the...