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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

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Page 1601

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1577 Voice Messaging Systems 
20
DEFINITY ECS supports the following systems:
Other non-Lucent messaging systems may also use mode codes to work with 
DEFINITY ECS.  I
NTUITY 
AUDIXINTUITY AUDIX runs on a separate MAP/5, MAP/40, or 
MAP/100 PC. The switch communicates with I
NTUITY AUDIX 
via analog voice ports and a data link. The switch can also 
communicate with I
NTUITY AUDIX without the...

Page 1602

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1578 Voice Messaging Systems 
20
Centralized Voice Mail
You can use a single voice mail system to support multiple DEFINITY systems in 
a DCS network. In addition, you can use a voice mail system to support multiple 
DEFINITY systems and Merlin Legend in a network via mode code. For more 
information, see Appendix B in DEFINITY ECS R8.2 Administration for Network 
Connectivity.
Security...

Page 1603

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1579 Voice Messaging Systems 
20
subscribers. If you decide to allow transfers to any extension, 
administer the COR on the AUDIX ports to prevent calls outside the 
PBX or immediate Distributed Communications System (DCS) site 
network.
nFor AUDIX only
— Activate Enhanced Call Transfer (ECT) to help prevent having 
billable calls placed from unauthorized transfers outside of the 
system. ECT...

Page 1604

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1580 Voice Messaging Systems 
20
nCall Forwarding
An AUDIX user can forward calls to a remote AUDIX hunt group or to the 
host AUDIX hunt group. You must correctly administer the AUDIX 
destination for the remote AUDIX hunt group.
nCall Monitoring
Call Monitoring allows users to pick up the handset after the call goes to 
AUDIX to listen to the message being left by the caller. This allows...

Page 1605

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1581 Voice Messaging Systems 
20
For other messaging services, you can have AUDIX report the existence of 
waiting LWC messages for the principal, but not the message content. The 
principal can retrieve the message using other retrieval methods, but is still 
notified of the existence of AUDIX messages.
If the data link between the system and AUDIX is down, attempts to 
activate LWC for an...

Page 1606

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1582 Whisper paging 
20
Refer to Switch Administration for the DEFINITY AUDIX System for the 
procedures on how to administer the switch for voice messaging for DEFINITY 
AUDIX.
Refer to Switch Administration for AUDIX Voice Messaging for the procedures on 
how to administer the switch for voice messaging for AUDIX R1.
Refer to ‘‘
Data modules’’ on page 558 for information about and field...

Page 1607

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1583 Whisper paging 
20
For example, let’s say users A and B are on a call. C has an urgent message for A 
and makes a whisper page. All 3 users hear the tone that signals the page, but only 
A hears the page itself. The person making the page, C, cannot hear A or B.
Brief description
Allowing users to make whisper pages
To make a whisper page users dial a feature access code or press a...

Page 1608

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1584 Whisper paging 
20
Two features, Do Not Disturb and Privacy — Attendant Lockout, also block 
incoming whisper pages.
Call redirection overrides
If a paged user is not on an active call, a whisper page is converted to a priority 
call that overrides any of the following call redirection features:
nCall Forward All Calls
nCall Forward Busy
nCall Forward Don’t Answer
nSend All Calls
nGo To...

Page 1609

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1585 Whisper paging 
20
An attendant may initiate a whisper page while a call is split away using 
auto-manual splitting. However, they cannot use Release, Hold, or Split 
after the page is made.
nBridged Call Appearances
Whisper pages are designed to reach a specific user associated with a 
specific extension.
— When an extension and one or more of its bridged appearances are 
in use,...

Page 1610

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1586 Whisper paging 
20
nData Privacy — Permanent or Temporary
Any station that has Data Privacy activated cannot make a whisper page.
nExpert Agent Selection
You can’t make a whisper page by dialing an agent’s Logical Agent ID. 
Pages must be made to a physical extension.
nGo to Cover
If you make a whisper page and then press your Go To Cover button while 
the page is in progress, the Go To...
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