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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Here you can view all the pages of manual Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 1601
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1577 Voice Messaging Systems 20 DEFINITY ECS supports the following systems: Other non-Lucent messaging systems may also use mode codes to work with DEFINITY ECS. I NTUITY AUDIXINTUITY AUDIX runs on a separate MAP/5, MAP/40, or MAP/100 PC. The switch communicates with I NTUITY AUDIX via analog voice ports and a data link. The switch can also communicate with I NTUITY AUDIX without the...
Page 1602
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1578 Voice Messaging Systems 20 Centralized Voice Mail You can use a single voice mail system to support multiple DEFINITY systems in a DCS network. In addition, you can use a voice mail system to support multiple DEFINITY systems and Merlin Legend in a network via mode code. For more information, see Appendix B in DEFINITY ECS R8.2 Administration for Network Connectivity. Security...
Page 1603
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1579 Voice Messaging Systems 20 subscribers. If you decide to allow transfers to any extension, administer the COR on the AUDIX ports to prevent calls outside the PBX or immediate Distributed Communications System (DCS) site network. nFor AUDIX only — Activate Enhanced Call Transfer (ECT) to help prevent having billable calls placed from unauthorized transfers outside of the system. ECT...
Page 1604
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1580 Voice Messaging Systems 20 nCall Forwarding An AUDIX user can forward calls to a remote AUDIX hunt group or to the host AUDIX hunt group. You must correctly administer the AUDIX destination for the remote AUDIX hunt group. nCall Monitoring Call Monitoring allows users to pick up the handset after the call goes to AUDIX to listen to the message being left by the caller. This allows...
Page 1605
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1581 Voice Messaging Systems 20 For other messaging services, you can have AUDIX report the existence of waiting LWC messages for the principal, but not the message content. The principal can retrieve the message using other retrieval methods, but is still notified of the existence of AUDIX messages. If the data link between the system and AUDIX is down, attempts to activate LWC for an...
Page 1606
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1582 Whisper paging 20 Refer to Switch Administration for the DEFINITY AUDIX System for the procedures on how to administer the switch for voice messaging for DEFINITY AUDIX. Refer to Switch Administration for AUDIX Voice Messaging for the procedures on how to administer the switch for voice messaging for AUDIX R1. Refer to ‘‘ Data modules’’ on page 558 for information about and field...
Page 1607
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1583 Whisper paging 20 For example, let’s say users A and B are on a call. C has an urgent message for A and makes a whisper page. All 3 users hear the tone that signals the page, but only A hears the page itself. The person making the page, C, cannot hear A or B. Brief description Allowing users to make whisper pages To make a whisper page users dial a feature access code or press a...
Page 1608
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1584 Whisper paging 20 Two features, Do Not Disturb and Privacy — Attendant Lockout, also block incoming whisper pages. Call redirection overrides If a paged user is not on an active call, a whisper page is converted to a priority call that overrides any of the following call redirection features: nCall Forward All Calls nCall Forward Busy nCall Forward Don’t Answer nSend All Calls nGo To...
Page 1609
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1585 Whisper paging 20 An attendant may initiate a whisper page while a call is split away using auto-manual splitting. However, they cannot use Release, Hold, or Split after the page is made. nBridged Call Appearances Whisper pages are designed to reach a specific user associated with a specific extension. — When an extension and one or more of its bridged appearances are in use,...
Page 1610
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1586 Whisper paging 20 nData Privacy — Permanent or Temporary Any station that has Data Privacy activated cannot make a whisper page. nExpert Agent Selection You can’t make a whisper page by dialing an agent’s Logical Agent ID. Pages must be made to a physical extension. nGo to Cover If you make a whisper page and then press your Go To Cover button while the page is in progress, the Go To...