HP Pavilion 11 N000 X360 Pc Series User Manual

							IMPORTANT:Recovery through HP Recovery Manager should be used as a final attempt to
correct computer issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already
created recovery media, see 
Creating HP Recovery media (select models only) on page 48.
●To use the Factory Reset option (select models only), you must use HP Recovery media. If you
have not already created recovery media, see 
Creating HP Recovery media (select models only)
on page 48.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media
does not work, you can obtain recovery media for your system from support. See the 
Worldwide
Telephone Numbers
 booklet included with the computer. You can also find contact information
from the HP website. Go to 
http://www.hp.com/support, select your country or region, and follow
the on-screen instructions.
IMPORTANT:HP Recovery Manager does not automatically provide backups of your personal
data. Before beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
●Minimized Image Recovery (select models only)—Reinstalls the operating system and all
hardware-related drivers and software, but not other software applications.
●Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery (select models only).
Using the HP Recovery partition (select models only)
The HP Recovery partition allows you to perform a system recovery or minimized image recovery
(select models only) without the need for recovery discs or a recovery USB flash drive. This type of
recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT:For tablets with a detachable keyboard, connect the keyboard to the keyboard dock
before beginning these steps (select models only).
1.From the Start screen, type recovery, select Recovery Manager, and then select HP Recovery
Environment.
- or-
Press f11 while the computer boots, or press and hold f11 as you press the power button.
2.Select Troubleshoot from the boot options menu.
3.Select Recovery Manager, and then follow the on-screen instructions.
Restore and recovery 51 
						

							Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your
system does not have an HP Recovery partition or if the hard drive is not working properly.
1.If possible, back up all personal files.
2.Insert the HP Recovery media, and then restart the computer.
NOTE:If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See 
Changing the computer boot order on page 52.
3.Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order,
which is the order of devices listed in BIOS where the computer looks for startup information. You can
change the selection for an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT:For tablets with a detachable keyboard, connect the keyboard to the keyboard dock
before beginning these steps (select models only).
1.Insert the HP Recovery media.
2.Start Computer Setup:
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot
options.
For computers or tablets without keyboards attached:
▲Turn on or restart the computer, quickly press the volume down button, and then tap f9 for
boot options.
- or -
Turn on or restart the computer, quickly press the Windows button, and then tap f9 for boot
options.
3.Select the optical drive or USB flash drive from which you want to boot.
4.Follow the on-screen instructions.
Removing the HP Recovery partition (select models only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
space.
IMPORTANT:After you remove the HP Recovery partition, you can no longer use the Windows
Refresh option or the Windows option to remove everything and reinstall Windows. In addition, you
will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery
partition. So before you remove the Recovery partition, create HP Recovery media; see 
Creating HP
Recovery media (select models only) on page 48.
52 Chapter 11   Backing up, restoring, and recovering 
						

							Follow these steps to remove the HP Recovery partition:
1.From the Start screen, type recovery, and then select HP Recovery Manager.
2.Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 53 
						

							12 Specifications
Input power 
The power information in this section may be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source that is supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and
current varies by platform.
Input power Rating
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
DC plug of external HP power supply
NOTE:This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE:The computer operating voltage and current can be found on the system regulatory label.
Operating environment
Factor Metric U.S.
Temperature
Operating5°C to 35°C41°F to 95°F
Nonoperating-20°C to 60°C-4°F to 140°F
Relative humidity (noncondensing)
Operating10% to 90%10% to 90%
Nonoperating5% to 95%5% to 95%
Maximum altitude (unpressurized)
Operating-15 m to 3,048 m-50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m-50 ft to 40,000 ft
54 Chapter 12   Specifications 
						

							13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
●If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded.
●Keep components in their electrostatic-safe containers until you are ready to install them.
●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●Use nonmagnetic tools.
●Before handling components, discharge static electricity by touching an unpainted metal surface.
●If you remove a component, place it in an electrostatic-safe container.
55 
						

							14 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including
people with disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured
to work with additional assistive technologies. Use the Search feature on your device to locate more
information about assistive features.
NOTE:For additional information about a particular assistive technology product, contact customer
support for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from
users. If you have an issue with a product or would like to tell us about accessibility features that have
helped you, please contact us at (888) 259-5707, Monday through Friday, 6 A.M. to 9 P.M. Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require
technical support or have accessibility questions by calling (877) 656-7058, Monday through Friday,
6:00 a.m. to 9:00 p.m. Mountain Time.
56 Chapter 14   Accessibility 
						

							Index
A
AC adapter 5
AC adapter, testing 32
accessibility 56
action keys 12
identifying 12
airplane mode key 13
antivirus software, using 40
audio-out (headphone)/audio-in
(microphone) jack 7, 20
B
backing up software and
information 42
backups 48
battery
conserving power 31
discharging 31
factory-sealed 30
finding information 30
low battery levels 31
resolving low battery level 31,
32
battery information, finding 30
battery power 30
Beats Audio 21
Beats Audio Control Panel 21
Beats Audio hot key 22
best practices 1
BIOS
determining version 43
downloading an update 44
starting the Setup Utility 43
updating 43
Bluetooth device 15, 17
Bluetooth label 14
boot order
changing 52
bottom 14
buttons
left TouchPad 10
power 6
right TouchPad 10C
caps lock light, identifying 11
caring for your computer 36
cleaning your computer 36
components
display 8
left side 6
right side 5
top 10
connecting to a WLAN 16
connector, power 5
corporate WLAN connection 16
critical battery level 31
critical security updates,
installing 41
D
Disk Cleanup software 36
Disk Defragmenter software 35
E
electrostatic discharge 55
esc key, identifying 12
external AC power, using 32
F
firewall software 41
fn key, identifying 12
H
hard drive
HP 3D DriveGuard 35
hard drive light 5
HDMI port
connecting 22
identifying 5, 19
HDMI, configuring audio 23
headphones, connecting 21
headsets, connecting 21
Hibernation
exiting 29
initiated during critical battery
level 31
initiating 29high-definition devices,
connecting 22
HP 3D DriveGuard 35
HP Apps Store, visiting 1
HP PC Hardware Diagnostics
(UEFI)
downloading 46
HP Recovery Manager
correcting boot problems 52
starting 51
HP Recovery media
creating 48
recovery 52
HP Recovery partition
recovery 51
removing 52
HP resources 2
HP Touchpoint Manager 41
I
initiating Sleep and Hibernation
28
input power 54
installing
critical security updates 41
optional security cable lock 42
internal display switch,
identifying 8
internal microphone, identifying
8, 19
Internet security software, using
40
J
jacks
audio-out (headphone)/audio-in
(microphone) 7, 20
network 5
RJ-45 (network) 5
K
keys
action 12
airplane mode 13
esc 12
Index 57 
						

							fn 12
Windows 12
L
labels
Bluetooth 14
Microsoft Certificate of
Authenticity 14
regulatory 14
serial number 13
service 13
wireless certification 14
WLAN 14
left-edge swipe TouchPad and
touch screen gesture 26
lights
AC adapter 5
caps lock 11
hard drive 5
mute 11
power 6
RJ-45 (network) status 5
locating information
hardware 4
software 4
low battery level 31
M
maintenance
Disk Cleanup 36
Disk Defragmenter 35
updating programs and
drivers 36
memory card
inserting 5
removing 5
memory card reader, identifying
5, 20
microphone, connecting 21
minimized image recovery 51
minimized image, creating 50
mouse, external
setting preferences 24
mute light, identifying 11
N
network jack, identifying 5
O
one-finger slide touch screen
gesture 27operating environment 54
original system recovery 50
P
passwords
Setup Utility (BIOS) 40
Windows 39
ports
HDMI 5, 19, 22
USB 2.0 5, 6, 20
USB 3.0 5, 20
power
AC 32
battery 30
power button, identifying 6
power connector, identifying 5
power lights, identifying 6
power meter, using 30
power settings, using 30
product name and number,
computer 13
public WLAN connection 16
R
recover
options 50
recovery
discs 49, 52
HP Recovery Manager 50
media 52
starting 51
supported discs 49
system 50
USB flash drive 52
using HP Recovery media 49
recovery media
creating 48
creating using HP Recovery
Manager 49
recovery partition
removing 52
regulatory information
regulatory label 14
wireless certification labels 14
right-edge swipe TouchPad and
touch screen gesture 26
RJ-45 (network) jack, identifying
5
RJ-45 (network) status lights,
identifying 5S
security cable lock, installing 42
security cable slot, identifying 6
serial number 13
serial number, computer 13
service labels, locating 13
setting password protection on
wakeup 29
Setup Utility (BIOS) passwords
40
sharing media 18
shipping the computer 37
shutdown 33
SIM slot, identifying 5, 20
Sleep
exiting 29
initiating 29
Sleep and Hibernation
initiating 28
slots
memory card reader 5, 20
security cable 6
SIM  5, 20
software
Disk Cleanup 36
Disk Defragmenter 35
software updates, installing 41
speakers
connecting 21
identifying 11, 20
supported discs, recovery 49
system recovery 50
system restore point
creating 49
system restore point, creating 48
T
tap TouchPad and touch screen
gesture 24
testing an AC adapter 32
top-edge swipe and bottom-edge
swipe TouchPad and touch
screen gesture 26
touch screen gesture, one-finger
slide 27
TouchPad
buttons 10
using 24
58 Index 
						

							TouchPad and touch screen
gestures
left-edge swipe 26
right-edge swipe 26
tap 24
top-edge swipe and bottom-
edge swipe 26
two-finger click 25
two-finger pinch/zoom 25
two-finger scroll 25
TouchPad zone, identifying 10
traveling with the computer 14,
37
turning off the computer 33
two-finger click TouchPad and
touch screen gesture 25
two-finger pinch/zoom TouchPad
and touch screen gesture 25
two-finger scroll TouchPad and
touch screen gesture 25
U
unresponsive system 33
updating programs and drivers
36
USB 2.0 ports, identifying 5, 6,
20
USB 3.0 ports, identifying 5, 20
using external AC power 32
using passwords 39
using the TouchPad 24
V
vents, identifying 6
video 22
volume button 7
W
webcam
identifying 8, 19
using 20
webcam light, identifying 8, 19
Windows
system restore point 48, 49
Windows key, identifying 12
Windows passwords 39
Windows tools
using 49
Wireless Assistant software 15
wireless button 15
wireless certification label 14wireless controls
button 15
operating system 15
Wireless Assistant software
15
wireless light 15
wireless network (WLAN)
connecting 16
corporate WLAN connection
16
functional range 17
public WLAN connection 16
wireless network, securing 42
WLAN antenna, identifying 8
WLAN device 14
WLAN label 14
Index 59