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Epson Stylus Pro 4800 User Manual

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    Solving Problems|131
    When your ink or paper runs out or a problem occurs, a message appears on 
    the LCD display, and the lights on the control panel come on or flash. The 
    following table lists the messages in alphabetical order and includes an 
    explanation and instructions for correcting the problem.
    Message LightExplanationResponse
    CHANGE PAPER 
    TYPE Paper light 
    onPaper loaded does not 
    match the source 
    selected. Press the 
     Paper Source button to select the 
    correct setting: either 
     (for paper in the tray, 
    or 
     or  for roll paper).
    COMMAND 
    ERROR— You’re using the wrong 
    printer driver.
    Damaged data was 
    sent to the printer or 
    the data has an 
    incorrect command.
    The installed printer 
    driver is not correct for 
    the printer.Press the  Pause button and hold it for 3 
    seconds to cancel the print job. Make sure you 
    installed the correct driver for your printer.
    Press the 
     Pause button and hold it for 3 
    seconds to cancel the print job.
    Stop printing, and press the 
     Pause button for 
    3 seconds. Then make sure that the installed 
    printer driver is correct for the printer.
    DRIVER INK SET 
    SETTING IS 
    WRONG
    MISMATCH 
    ERROR
    Note:
    These messages 
    alternate.— The black ink cartridge 
    option does not match 
    what is selected in the 
    driver
    Non-Epson genuine ink 
    cartridge is installed.Stop printing, and then press and hold the 
     
    Pause button for 3 seconds. Select the correct 
    black ink cartridge option in the driver. See 
    page 116. If you want to continue printing, 
    press the 
     Pause button.
    Press the 
     Pause button for 3 seconds to 
    cancel printing. If you want to continue printing, 
    press the 
     Pause button.
    FEED SHEET 
    PAPER
    FEED SHEET 
    PAPER 
    MANUALLY— Cut sheet needs to be 
    loaded manually.Load the sheet in the manual feed slot. See 
    page 44 for instructions.
    FORBIDDEN 
    MEDIA FROM P. 
    TRAY— Cut sheet needs to be 
    loaded manually.Load the sheet in the manual feed slot. See 
    page 44 for instructions.
    INK LOWB Ink light 
    flashingInk cartridge(s) are 
    nearly empty (printing 
    continues).Make sure you have replacement cartridges 
    available. See page 109.
    INK OUTB Ink light on Ink cartridge(s) are 
    empty (printing stops).Replace the ink cartridge(s) indicated on the 
    LCD panel. See page 109 for instructions.
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    132|Solving Problems
    INVALID INK 
    CRTGB Ink light on  You tried to install the 
    wrong ink cartridge.If you are installing ink cartridges for the first 
    time, you must install the cartridges that came 
    with your printer.
    If you are replacing ink cartridges, check the 
    package and product code. You must use the 
    ink cartridges designed for your printer. Other 
    cartridges will not work.
    LOAD PAPER
     Paper light 
    onPaper lever is in the 
    released position while 
    loading paper.After you finish loading paper, pull the paper 
    lever all the way forward, to the secured 
    position.
    LOAD ROLL 
    PAPER
    LOAD SHEET 
    PAPER IN P. 
    TRAY
     Paper light 
    onPaper source setting in 
    printer driver is 
    different from control 
    panel.Make sure the right paper is loaded and the 
    paper source setting is the same on the control 
    panel and printer driver.
    LOWER INK 
    LEVERS
    LOWER L (or R) 
    INK LVR— One or both ink levers 
    are raised. Pull the lever or levers down to lock the ink 
    cartridges. 
    MNT REQ. — A printer part will need 
    to be replaced soon. Note the code number and contact Epson as 
    described on page 10. 
    MNT TK NEAR 
    FULL— The maintenance tank 
    is almost full.Make sure you have a replacement 
    maintenance tank. See page 121. 
    MNT TNK FULLB Ink light on The maintenance tank 
    is full.Replace the maintenance tank. See page 121 
    for instructions.
    NO BORDERLESS 
    WITH THIS SIZE
    RELOAD PAPER
    Note:
    These messages 
    alternate.— Borderless setting 
    selected for A2-size 
    sheets (11.7 × 16.5) Change the setting in the printer driver, or load 
    different-size paper.
    NO INK CRTGB Ink light on Ink cartridge(s) not 
    installed or ink lever 
    raised.Install ink cartridges (page 109) or lower the ink 
    lever.
    NO MNT TNK— The maintenance tank 
    is not installed. Make sure the maintenance tank is fully 
    inserted. See page 121 for instructions. 
    NOT STRAIGHT 
    RELOAD
     Paper light 
    onCut sheet paper is not 
    loaded straight.Load the paper correctly. 
    Message LightExplanationResponse
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    Solving Problems|133
    NOZZLES STILL 
    CLOGGED— Head cleaning did not 
    clear the nozzles.Run the head cleaning utility again. If the 
    nozzles are still clogged, contact Epson.
    OPTION I/F 
    ERROR— Wrong interface card 
    installed.Turn off the printer and remove the card. See 
    the documentation that came with the card.
    PAPER NOT CUT
     Paper light 
    flashingRoll paper was not cut 
    correctly.
    The cutter may be 
    blunt or incorrectly 
    installed.Open the top cover and remove the uncut 
    paper. Reload paper if necessary. 
    Reinstall or replace the cutter blade if 
    necessary, as described on page 118.
    PAPER NOT 
    STRAIGHT
     Paper light 
    flashingPaper slipped and fed 
    into the printer at an 
    angle.Reload paper, making sure the edges are 
    straight.
    PAPER OUT
     Paper light 
    onNo paper is loaded.
    Paper ran out.Load paper.
    Remove any printouts or paper remaining in the 
    printer and load more paper.
    If the message appears during a print job, reset 
    the printer by pressing the Pause button for 
    3 seconds. Then load paper and resend the job.
    REAR COVER 
    OPEN— The rear cover has 
    been removed.Replace the rear cover.
    RELEASE LEVER 
    REMOVE PAPER 
    JAM
     Paper light 
    flashingPaper has jammed in 
    the printer.Remove the jammed paper. See page 142 for 
    more information.
    RELOAD PAPER
     Paper light 
    onPrinter cannot detect 
    paper.
    PAPER NOT CUT error 
    was cleared.If you are using cut sheets, make sure the 
    paper is flat. Move the paper lever.
    Reload paper.
    RELOAD PAPER 
    INSERT DEEPLY
     Paper light 
    onManually loaded sheet 
    is not inserted far 
    enough.Insert the sheet further into the printer. See 
    page 44 for instructions.
    REMOVE PAPER
     Paper light 
    onPaper is too thick for 
    head cleaning. 
    Printer could not feed 
    the printed page.Pull the paper lever out to remove the paper. 
    Head cleaning automatically starts. After 
    cleaning, reload paper.
    Remove the print.
    REPLACE 
    CNVRSION CRTG— The conversion 
    cartridge needs to be 
    replaced.Replace the conversion cartridge with a new 
    one. Or, complete the replacement of the black 
    ink by pressing the 
     Pause button.
    Message LightExplanationResponse
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    134|Solving Problems
    SERVICE REQ. All lights 
    flashing The print head is 
    locked.
    An error has occurred.Pull out the green tab to unlock the print head. 
    See page 18.
    Note the error number, then turn the printer off 
    and back on. If the message remains, contact 
    Epson as described on page 10.
    SET INK CRTG— Ink cartridge chip error. Remove and reinstall the ink cartridge. If the 
    message remains, replace the cartridge.
    SET PAPER 
    LEVER
     Paper light 
    onPaper lever was 
    released during the 
    printing process or 
    another operation.Pull the lever all the way forward, to the 
    secured position. Start printing again from the 
    beginning for best results.
    TOP COVER 
    OPEN— Top cover is open. Close the top cover. 
    UNABLE TO 
    PRINT— You tried to print while 
    an error condition was 
    present.Press the  Pause button to exit the 
    SelecType menu system. If the message 
    appears again, clear the error before you print.
    WRONG INK 
    CRTGB Ink light on  You tried to install the 
    wrong ink cartridge.If you are installing ink cartridges for the first 
    time, you must install the cartridges that came 
    with your printer.
    If you are replacing ink cartridges, check the 
    package and product code. You must use the 
    ink cartridges designed for your printer. Other 
    cartridges will not work.
    WRONG PAPER 
    SIZE
     Paper light 
    flashingLoaded paper does not 
    match the image size.Make sure the size you selected in the printer 
    driver matches the loaded paper size. Load the 
    correct size paper if necessary. 
    Message LightExplanationResponse
    sp4800Guide.book  Page 134  Tuesday, March 7, 2006  3:49 PM
     
    						
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    Solving Problems|135
    Improving Print Quality
    You can often improve print quality by doing the following:
    Run a nozzle check and cleaning cycle. See page 104 for instructions.
    Align the print head. See page 107 for instructions.
    When you send a print job, make sure your print options are set 
    correctly. For more information, see Chapter 3 (Macintosh) or Chapter 
    4 (Windows).
    If none of these suggestions help, try the solutions below.
    ProblemSolution 
    Your print has 
    horizontal banding.◗Check the ink indicators and light to see if you are low on ink. Replace ink 
    cartridges if necessary, as described on page 109.
    ◗Run a nozzle check and cleaning cycle. See page 104 for instructions. 
    ◗Align the print head from the printer’s control panel, as described on page 107.
    ◗Turn off High Speed in your Advanced settings.
    ◗Make sure the Media Type setting in the printer software is correct for the media 
    you’re printing on. 
    ◗If you’re using cut sheet media, make sure the printable side is face down in the 
    tray.
    ◗Choose a higher resolution, such as SuperPhoto - 2880dpi.
    ◗If you’re using a third-party RIP and non-Epson media, see if the RIP provides a 
    method for adjusting the paper feed.
    Try adjusting your paper configuration settings (page 70 for Mac OS X or page 93 for 
    Windows). Check these settings:
    ◗Make sure the Paper Thickness setting is correct for the paper you’re printing on.
    ◗If you’re printing on thin paper that’s getting saturated with ink, reduce the Paper 
    Suction.
    ◗Use the Paper Feed Adjustment to tune out banding. Reduce the value for white 
    lines, and increase it for overlapping dark lines.
    ◗If you’ve created a custom paper configuration, be sure to return the setting to 
    standard (STD) when you’re done using it. See page 58.
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    136|Solving Problems
    Your print is grainy, or 
    has misregistration or 
    ghosting.◗Check the ink indicators and light to see if you are low on ink. Replace ink 
    cartridges if necessary, as described on page 109.
    ◗Run a nozzle check and cleaning cycle. See page 104 for instructions. 
    ◗Align the print head, as described on page 107.
    ◗Make sure the Media Type setting in the printer software is correct for the media 
    you’re printing on. 
    ◗If you’re using cut sheet media, make sure the printable side is face down in the 
    tray.
    ◗Choose a higher resolution, such as 2880 dpi.
    ◗Turn off High Speed in your Advanced settings. 
    You may need to adjust your paper configuration settings (page 70 for Mac OS X or 
    page 93 for Windows). Check these settings:
    ◗Make sure Paper Thickness setting is correct for the paper you’re printing on.
    ◗If you’ve created a custom paper configuration, be sure to return the setting to 
    standard (STD) when you’re done using it. See page 58.
    Colors are incorrect or 
    missing.◗Make sure the Media Type setting in the printer software is correct for the media 
    you’re printing on.
    ◗If you are using the color management features in Photoshop or another 
    application, you must turn off color management in the printer driver. See page 69 
    (Mac OS X) or page 92 (Windows).
    ◗Adjust the Color Density setting in the Paper Configuration utility.
    ◗If you’re using a third-party RIP or non-Epson media, custom color profiles will give 
    you the best color reproduction.
    ◗If you’re using cut sheet media, make sure the printable side is face down in the 
    tray.
    ◗Run a nozzle check and cleaning cycle (see page 104).
    ◗Check the expiration date printed on each of the ink cartridges. If the cartridge is 
    too old, replace it as described on page 109. 
    ◗Check the ink indicators and light, and replace ink cartridges if your ink supply is 
    low, as described on page 109.
    ◗Make sure color settings in your application or printer software are correct.
    ProblemSolution 
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    Solving Problems|137
    Your print has gaps or 
    appears faint.◗Check the expiration date printed on each of the ink cartridges. If the cartridge is 
    too old, replace it as described on page 109. 
    ◗Make sure the Media Type setting in the printer software is correct for the media 
    you’re printing on.
    ◗Run a nozzle check and cleaning cycle (see page 104). 
    ◗Check the ink indicators and light and replace ink cartridges if your ink supply is low, 
    as described on page 109.
    ◗The paper thickness setting is not correct for the paper you’re printing on. Use your 
    printer software (page 70 for Mac OS X or page 93 for Windows) to choose the 
    correct setting. When you’re done printing with a custom paper configuration, be 
    sure to return the setting to standard (STD). 
    ◗The platen gap setting is too wide. Use the Menu system to change the setting to 
    STANDARD, or to NARROW if printing on very thin paper. See page 56 for 
    instructions.
    Your print appears 
    blurry or smeared.◗Make sure the Media Type setting in the printer software is correct for the media 
    you’re printing on.
    ◗If you’re printing on non-Epson media, you may need to adjust the paper thickness 
    setting, drying time, or color density. Use your printer software (page 70 for Mac 
    OS X or page 93 for Windows) to choose the correct setting. When you’re done 
    printing with a custom paper configuration, be sure to return the setting to standard 
    (STD). 
    ◗Your paper doesn’t meet the required specifications or wasn’t stored in a dry, 
    humidity-free environment. Load new paper.
    ◗If you’re using cut sheet media, make sure the printable side is face down in the 
    tray.
    ◗Ink has leaked into the paper path. Wipe the paper path area of the printer with a 
    soft, clean cloth. See page 123 for cleaning instructions.
    ◗Turn off High Speed in your Advanced settings.
    ◗The platen gap setting is too narrow. Use the control panel to change the setting to 
    WIDE or WIDER. See page 56 for instructions.
    ◗Run a nozzle check and cleaning cycle (see page 104).
    ProblemSolution 
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    138|Solving Problems
    Solving Operational Problems
    If you can’t turn the printer on, if it stops printing unexpectedly, or if 
    nothing prints, check the following: 
    The printer is turned on.
    Paper is loaded in the printer. 
    The printer is plugged securely into a working electrical outlet that’s not 
    controlled by a switch or timer.
    The interface cable is securely connected to the printer and your system.
    The voltage supplied by the electrical outlet matches the voltage on the 
    printer’s rating label. If not, turn off the power and unplug the power 
    cord immediately. Contact Epson for assistance. (See page 11 for 
    details.)
    If none of these suggestions help, try the solutions on the following page.
    The bottom edge of 
    your print is smeared.◗The paper is curled toward the printable side. Flatten the paper or curl it toward the 
    other side. 
    ◗Make sure the Media Type setting in your printer software is correct for the media 
    you’re printing on.
    ◗If you’re printing on non-Epson media, you may need to adjust the paper thickness 
    setting or drying time. Use your printer software (page 70 for Mac OS X or page 93 
    for Windows) to choose the correct setting. When you’re done printing with a 
    custom paper configuration, be sure to return the setting to standard (STD). 
    ◗If printing on thick paper, the platen gap setting may be incorrect. Use the control 
    panel to change the setting to WIDE or WIDER. See page 56 for instructions.
    ProblemSolution 
    sp4800Guide.book  Page 138  Tuesday, March 7, 2006  3:49 PM
     
    						
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    Solving Problems|139
    Solving Miscellaneous Printing Problems
    If your printouts are not what you expected, try the suggestions below:
    ProblemSolution
    The printer stops 
    printing 
    unexpectedly.◗If the 
     Pause light is flashing, the printer is performing a maintenance procedure or 
    waiting for ink to dry. Check the display message and lights on the control panel. 
    Wait until the 
     Pause light stops flashing.
    ◗Check the display message and lights on the control panel to see if an error has 
    occurred. Follow the instructions for the messages beginning on page 130.
    The printer sounds as 
    if it’s printing, but 
    nothing prints.◗Follow the instructions beginning on page 104 to clean the print head.
    ◗Communication between the computer and printer may have been momentarily 
    interrupted. Try restarting the computer and printing again.
    Nothing prints. ◗Turn off the printer and computer. Make sure the interface cable is securely 
    plugged in. Then restart the printer and computer.
    ◗Make sure the interface cable meets the required specifications. See page 11 or 12.
    ◗The printer port setting doesn’t match the printer connection port (Windows).
    Windows XP: Click Start > Control Panel > Printers and Other Hardware > 
    Printers and Faxes. Right-click the icon for your printer, then select Properties. 
    Click the Ports tab and make sure your printer port is selected.
    Windows 2000: Click Start > Settings > Printers. Right-click the icon for your 
    printer, then select Properties. Click the Ports tab and make sure your printer port is 
    selected.
    ◗Follow the instructions beginning on page 126 to uninstall your printer software. 
    Then locate your printer software CD-ROM and reinstall the software. You can also 
    download and install the latest driver for Macintosh or Windows from the Epson 
    website at http://prographics.epson.com.
    ProblemSolution
    Your print has incorrect or 
    garbled characters.◗Make sure your software is installed correctly and the printer is selected. 
    ◗Clear any stalled print jobs from the Print Center or Printer Setup Utility 
    (Mac OS X). 
    ◗Turn off the printer and computer. Make sure the interface cable is securely 
    plugged in at both ends.
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    140|Solving Problems
    Your print has incorrect 
    margins.◗Check the page size or paper size settings in your application. Make sure they 
    are within the printer’s printable area.
    ◗Make sure the Paper Size and Borderless settings in your printer software are 
    correct for the paper you’re using.
    ◗Paper is loaded incorrectly. Follow the instructions in Chapter 2 to reload the 
    paper. 
    ◗The PAPER MARGIN (roll paper margin) setting on the PRINTER SETUP menu 
    is incorrect. If you’re using roll paper, check the setting for PAPER MARGIN. 
    See the on-screen Reference Guide for more information.
    Your image is inverted.◗Turn off the Flip Horizontal setting in your printer software. See page 68 (Mac 
    OS X) or page 92 (Windows) for instructions. 
    Blank paper is printed.◗Make sure your software is installed correctly and the printer is selected. 
    ◗Make sure the Paper Size setting in your printer software is correct for the 
    paper you’re using.
    ◗Make sure the Paper Source setting in your printer software is correct. 
    A ruled line on your print 
    appears to shift.◗Align the print head as described on page 107.
    Color images print in black 
    only.◗Make sure Color is selected in your printer software.
    The printer continues to 
    feed paper after you have 
    cancelled a job.◗Press the 
     Pause button on the printer to clear any print job data in the 
    printer’s buffer. Then press and hold the   Pause button to reset the printer.
    Roll paper cannot be cut.◗The paper cutter blade may be dull. Follow the instructions on page 118 to 
    replace the blade.
    ◗The paper may be too thick to cut with the built-in cutter. Cut the paper with 
    scissors. See page 48 for a list of media that cannot be used with the cutter.
    ◗Make sure   appears on the LCD panel. If not, press the 
     Paper Source 
    button to select this setting.
    ProblemSolution
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