Epson Stylus Pro 4800 User Manual
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6-131 Solving Problems|131 When your ink or paper runs out or a problem occurs, a message appears on the LCD display, and the lights on the control panel come on or flash. The following table lists the messages in alphabetical order and includes an explanation and instructions for correcting the problem. Message LightExplanationResponse CHANGE PAPER TYPE Paper light onPaper loaded does not match the source selected. Press the Paper Source button to select the correct setting: either (for paper in the tray, or or for roll paper). COMMAND ERROR— You’re using the wrong printer driver. Damaged data was sent to the printer or the data has an incorrect command. The installed printer driver is not correct for the printer.Press the Pause button and hold it for 3 seconds to cancel the print job. Make sure you installed the correct driver for your printer. Press the Pause button and hold it for 3 seconds to cancel the print job. Stop printing, and press the Pause button for 3 seconds. Then make sure that the installed printer driver is correct for the printer. DRIVER INK SET SETTING IS WRONG MISMATCH ERROR Note: These messages alternate.— The black ink cartridge option does not match what is selected in the driver Non-Epson genuine ink cartridge is installed.Stop printing, and then press and hold the Pause button for 3 seconds. Select the correct black ink cartridge option in the driver. See page 116. If you want to continue printing, press the Pause button. Press the Pause button for 3 seconds to cancel printing. If you want to continue printing, press the Pause button. FEED SHEET PAPER FEED SHEET PAPER MANUALLY— Cut sheet needs to be loaded manually.Load the sheet in the manual feed slot. See page 44 for instructions. FORBIDDEN MEDIA FROM P. TRAY— Cut sheet needs to be loaded manually.Load the sheet in the manual feed slot. See page 44 for instructions. INK LOWB Ink light flashingInk cartridge(s) are nearly empty (printing continues).Make sure you have replacement cartridges available. See page 109. INK OUTB Ink light on Ink cartridge(s) are empty (printing stops).Replace the ink cartridge(s) indicated on the LCD panel. See page 109 for instructions. sp4800Guide.book Page 131 Tuesday, March 7, 2006 3:49 PM
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6-132 132|Solving Problems INVALID INK CRTGB Ink light on You tried to install the wrong ink cartridge.If you are installing ink cartridges for the first time, you must install the cartridges that came with your printer. If you are replacing ink cartridges, check the package and product code. You must use the ink cartridges designed for your printer. Other cartridges will not work. LOAD PAPER Paper light onPaper lever is in the released position while loading paper.After you finish loading paper, pull the paper lever all the way forward, to the secured position. LOAD ROLL PAPER LOAD SHEET PAPER IN P. TRAY Paper light onPaper source setting in printer driver is different from control panel.Make sure the right paper is loaded and the paper source setting is the same on the control panel and printer driver. LOWER INK LEVERS LOWER L (or R) INK LVR— One or both ink levers are raised. Pull the lever or levers down to lock the ink cartridges. MNT REQ. — A printer part will need to be replaced soon. Note the code number and contact Epson as described on page 10. MNT TK NEAR FULL— The maintenance tank is almost full.Make sure you have a replacement maintenance tank. See page 121. MNT TNK FULLB Ink light on The maintenance tank is full.Replace the maintenance tank. See page 121 for instructions. NO BORDERLESS WITH THIS SIZE RELOAD PAPER Note: These messages alternate.— Borderless setting selected for A2-size sheets (11.7 × 16.5) Change the setting in the printer driver, or load different-size paper. NO INK CRTGB Ink light on Ink cartridge(s) not installed or ink lever raised.Install ink cartridges (page 109) or lower the ink lever. NO MNT TNK— The maintenance tank is not installed. Make sure the maintenance tank is fully inserted. See page 121 for instructions. NOT STRAIGHT RELOAD Paper light onCut sheet paper is not loaded straight.Load the paper correctly. Message LightExplanationResponse sp4800Guide.book Page 132 Tuesday, March 7, 2006 3:49 PM
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6-133 Solving Problems|133 NOZZLES STILL CLOGGED— Head cleaning did not clear the nozzles.Run the head cleaning utility again. If the nozzles are still clogged, contact Epson. OPTION I/F ERROR— Wrong interface card installed.Turn off the printer and remove the card. See the documentation that came with the card. PAPER NOT CUT Paper light flashingRoll paper was not cut correctly. The cutter may be blunt or incorrectly installed.Open the top cover and remove the uncut paper. Reload paper if necessary. Reinstall or replace the cutter blade if necessary, as described on page 118. PAPER NOT STRAIGHT Paper light flashingPaper slipped and fed into the printer at an angle.Reload paper, making sure the edges are straight. PAPER OUT Paper light onNo paper is loaded. Paper ran out.Load paper. Remove any printouts or paper remaining in the printer and load more paper. If the message appears during a print job, reset the printer by pressing the Pause button for 3 seconds. Then load paper and resend the job. REAR COVER OPEN— The rear cover has been removed.Replace the rear cover. RELEASE LEVER REMOVE PAPER JAM Paper light flashingPaper has jammed in the printer.Remove the jammed paper. See page 142 for more information. RELOAD PAPER Paper light onPrinter cannot detect paper. PAPER NOT CUT error was cleared.If you are using cut sheets, make sure the paper is flat. Move the paper lever. Reload paper. RELOAD PAPER INSERT DEEPLY Paper light onManually loaded sheet is not inserted far enough.Insert the sheet further into the printer. See page 44 for instructions. REMOVE PAPER Paper light onPaper is too thick for head cleaning. Printer could not feed the printed page.Pull the paper lever out to remove the paper. Head cleaning automatically starts. After cleaning, reload paper. Remove the print. REPLACE CNVRSION CRTG— The conversion cartridge needs to be replaced.Replace the conversion cartridge with a new one. Or, complete the replacement of the black ink by pressing the Pause button. Message LightExplanationResponse sp4800Guide.book Page 133 Tuesday, March 7, 2006 3:49 PM
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6-134 134|Solving Problems SERVICE REQ. All lights flashing The print head is locked. An error has occurred.Pull out the green tab to unlock the print head. See page 18. Note the error number, then turn the printer off and back on. If the message remains, contact Epson as described on page 10. SET INK CRTG— Ink cartridge chip error. Remove and reinstall the ink cartridge. If the message remains, replace the cartridge. SET PAPER LEVER Paper light onPaper lever was released during the printing process or another operation.Pull the lever all the way forward, to the secured position. Start printing again from the beginning for best results. TOP COVER OPEN— Top cover is open. Close the top cover. UNABLE TO PRINT— You tried to print while an error condition was present.Press the Pause button to exit the SelecType menu system. If the message appears again, clear the error before you print. WRONG INK CRTGB Ink light on You tried to install the wrong ink cartridge.If you are installing ink cartridges for the first time, you must install the cartridges that came with your printer. If you are replacing ink cartridges, check the package and product code. You must use the ink cartridges designed for your printer. Other cartridges will not work. WRONG PAPER SIZE Paper light flashingLoaded paper does not match the image size.Make sure the size you selected in the printer driver matches the loaded paper size. Load the correct size paper if necessary. Message LightExplanationResponse sp4800Guide.book Page 134 Tuesday, March 7, 2006 3:49 PM
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6-135 Solving Problems|135 Improving Print Quality You can often improve print quality by doing the following: Run a nozzle check and cleaning cycle. See page 104 for instructions. Align the print head. See page 107 for instructions. When you send a print job, make sure your print options are set correctly. For more information, see Chapter 3 (Macintosh) or Chapter 4 (Windows). If none of these suggestions help, try the solutions below. ProblemSolution Your print has horizontal banding.◗Check the ink indicators and light to see if you are low on ink. Replace ink cartridges if necessary, as described on page 109. ◗Run a nozzle check and cleaning cycle. See page 104 for instructions. ◗Align the print head from the printer’s control panel, as described on page 107. ◗Turn off High Speed in your Advanced settings. ◗Make sure the Media Type setting in the printer software is correct for the media you’re printing on. ◗If you’re using cut sheet media, make sure the printable side is face down in the tray. ◗Choose a higher resolution, such as SuperPhoto - 2880dpi. ◗If you’re using a third-party RIP and non-Epson media, see if the RIP provides a method for adjusting the paper feed. Try adjusting your paper configuration settings (page 70 for Mac OS X or page 93 for Windows). Check these settings: ◗Make sure the Paper Thickness setting is correct for the paper you’re printing on. ◗If you’re printing on thin paper that’s getting saturated with ink, reduce the Paper Suction. ◗Use the Paper Feed Adjustment to tune out banding. Reduce the value for white lines, and increase it for overlapping dark lines. ◗If you’ve created a custom paper configuration, be sure to return the setting to standard (STD) when you’re done using it. See page 58. sp4800Guide.book Page 135 Tuesday, March 7, 2006 3:49 PM
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6-136 136|Solving Problems Your print is grainy, or has misregistration or ghosting.◗Check the ink indicators and light to see if you are low on ink. Replace ink cartridges if necessary, as described on page 109. ◗Run a nozzle check and cleaning cycle. See page 104 for instructions. ◗Align the print head, as described on page 107. ◗Make sure the Media Type setting in the printer software is correct for the media you’re printing on. ◗If you’re using cut sheet media, make sure the printable side is face down in the tray. ◗Choose a higher resolution, such as 2880 dpi. ◗Turn off High Speed in your Advanced settings. You may need to adjust your paper configuration settings (page 70 for Mac OS X or page 93 for Windows). Check these settings: ◗Make sure Paper Thickness setting is correct for the paper you’re printing on. ◗If you’ve created a custom paper configuration, be sure to return the setting to standard (STD) when you’re done using it. See page 58. Colors are incorrect or missing.◗Make sure the Media Type setting in the printer software is correct for the media you’re printing on. ◗If you are using the color management features in Photoshop or another application, you must turn off color management in the printer driver. See page 69 (Mac OS X) or page 92 (Windows). ◗Adjust the Color Density setting in the Paper Configuration utility. ◗If you’re using a third-party RIP or non-Epson media, custom color profiles will give you the best color reproduction. ◗If you’re using cut sheet media, make sure the printable side is face down in the tray. ◗Run a nozzle check and cleaning cycle (see page 104). ◗Check the expiration date printed on each of the ink cartridges. If the cartridge is too old, replace it as described on page 109. ◗Check the ink indicators and light, and replace ink cartridges if your ink supply is low, as described on page 109. ◗Make sure color settings in your application or printer software are correct. ProblemSolution sp4800Guide.book Page 136 Tuesday, March 7, 2006 3:49 PM
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6-137 Solving Problems|137 Your print has gaps or appears faint.◗Check the expiration date printed on each of the ink cartridges. If the cartridge is too old, replace it as described on page 109. ◗Make sure the Media Type setting in the printer software is correct for the media you’re printing on. ◗Run a nozzle check and cleaning cycle (see page 104). ◗Check the ink indicators and light and replace ink cartridges if your ink supply is low, as described on page 109. ◗The paper thickness setting is not correct for the paper you’re printing on. Use your printer software (page 70 for Mac OS X or page 93 for Windows) to choose the correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗The platen gap setting is too wide. Use the Menu system to change the setting to STANDARD, or to NARROW if printing on very thin paper. See page 56 for instructions. Your print appears blurry or smeared.◗Make sure the Media Type setting in the printer software is correct for the media you’re printing on. ◗If you’re printing on non-Epson media, you may need to adjust the paper thickness setting, drying time, or color density. Use your printer software (page 70 for Mac OS X or page 93 for Windows) to choose the correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗Your paper doesn’t meet the required specifications or wasn’t stored in a dry, humidity-free environment. Load new paper. ◗If you’re using cut sheet media, make sure the printable side is face down in the tray. ◗Ink has leaked into the paper path. Wipe the paper path area of the printer with a soft, clean cloth. See page 123 for cleaning instructions. ◗Turn off High Speed in your Advanced settings. ◗The platen gap setting is too narrow. Use the control panel to change the setting to WIDE or WIDER. See page 56 for instructions. ◗Run a nozzle check and cleaning cycle (see page 104). ProblemSolution sp4800Guide.book Page 137 Tuesday, March 7, 2006 3:49 PM
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6-138 138|Solving Problems Solving Operational Problems If you can’t turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following: The printer is turned on. Paper is loaded in the printer. The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer. The interface cable is securely connected to the printer and your system. The voltage supplied by the electrical outlet matches the voltage on the printer’s rating label. If not, turn off the power and unplug the power cord immediately. Contact Epson for assistance. (See page 11 for details.) If none of these suggestions help, try the solutions on the following page. The bottom edge of your print is smeared.◗The paper is curled toward the printable side. Flatten the paper or curl it toward the other side. ◗Make sure the Media Type setting in your printer software is correct for the media you’re printing on. ◗If you’re printing on non-Epson media, you may need to adjust the paper thickness setting or drying time. Use your printer software (page 70 for Mac OS X or page 93 for Windows) to choose the correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD). ◗If printing on thick paper, the platen gap setting may be incorrect. Use the control panel to change the setting to WIDE or WIDER. See page 56 for instructions. ProblemSolution sp4800Guide.book Page 138 Tuesday, March 7, 2006 3:49 PM
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6-139 Solving Problems|139 Solving Miscellaneous Printing Problems If your printouts are not what you expected, try the suggestions below: ProblemSolution The printer stops printing unexpectedly.◗If the Pause light is flashing, the printer is performing a maintenance procedure or waiting for ink to dry. Check the display message and lights on the control panel. Wait until the Pause light stops flashing. ◗Check the display message and lights on the control panel to see if an error has occurred. Follow the instructions for the messages beginning on page 130. The printer sounds as if it’s printing, but nothing prints.◗Follow the instructions beginning on page 104 to clean the print head. ◗Communication between the computer and printer may have been momentarily interrupted. Try restarting the computer and printing again. Nothing prints. ◗Turn off the printer and computer. Make sure the interface cable is securely plugged in. Then restart the printer and computer. ◗Make sure the interface cable meets the required specifications. See page 11 or 12. ◗The printer port setting doesn’t match the printer connection port (Windows). Windows XP: Click Start > Control Panel > Printers and Other Hardware > Printers and Faxes. Right-click the icon for your printer, then select Properties. Click the Ports tab and make sure your printer port is selected. Windows 2000: Click Start > Settings > Printers. Right-click the icon for your printer, then select Properties. Click the Ports tab and make sure your printer port is selected. ◗Follow the instructions beginning on page 126 to uninstall your printer software. Then locate your printer software CD-ROM and reinstall the software. You can also download and install the latest driver for Macintosh or Windows from the Epson website at http://prographics.epson.com. ProblemSolution Your print has incorrect or garbled characters.◗Make sure your software is installed correctly and the printer is selected. ◗Clear any stalled print jobs from the Print Center or Printer Setup Utility (Mac OS X). ◗Turn off the printer and computer. Make sure the interface cable is securely plugged in at both ends. sp4800Guide.book Page 139 Tuesday, March 7, 2006 3:49 PM
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6-140 140|Solving Problems Your print has incorrect margins.◗Check the page size or paper size settings in your application. Make sure they are within the printer’s printable area. ◗Make sure the Paper Size and Borderless settings in your printer software are correct for the paper you’re using. ◗Paper is loaded incorrectly. Follow the instructions in Chapter 2 to reload the paper. ◗The PAPER MARGIN (roll paper margin) setting on the PRINTER SETUP menu is incorrect. If you’re using roll paper, check the setting for PAPER MARGIN. See the on-screen Reference Guide for more information. Your image is inverted.◗Turn off the Flip Horizontal setting in your printer software. See page 68 (Mac OS X) or page 92 (Windows) for instructions. Blank paper is printed.◗Make sure your software is installed correctly and the printer is selected. ◗Make sure the Paper Size setting in your printer software is correct for the paper you’re using. ◗Make sure the Paper Source setting in your printer software is correct. A ruled line on your print appears to shift.◗Align the print head as described on page 107. Color images print in black only.◗Make sure Color is selected in your printer software. The printer continues to feed paper after you have cancelled a job.◗Press the Pause button on the printer to clear any print job data in the printer’s buffer. Then press and hold the Pause button to reset the printer. Roll paper cannot be cut.◗The paper cutter blade may be dull. Follow the instructions on page 118 to replace the blade. ◗The paper may be too thick to cut with the built-in cutter. Cut the paper with scissors. See page 48 for a list of media that cannot be used with the cutter. ◗Make sure appears on the LCD panel. If not, press the Paper Source button to select this setting. ProblemSolution sp4800Guide.book Page 140 Tuesday, March 7, 2006 3:49 PM