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Epson Stylus Photo RX700 User Manual

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    							Problems and Solutions81
    Scanning Problems
    The Stylus Photo RX700 doesn’t scan film or slides.
    ■Make sure you’ve removed the white document mat and the film holder is 
    positioned correctly (see page 19).
    ■Make sure the cable from the scanner lid is securely connected to the TPU 
    port in back of the RX700.
    You’re having problems scanning from your computer.
    If the Stylus Photo RX700 is turned on but you cannot scan, check the following:
    ■Make sure the USB cable is securely connected to your computer and the 
    RX700. If you’re using a USB hub, try connecting the RX700 directly to your 
    computer’s USB port instead.
    ■If you’re scanning from an application such as Adobe® Photoshop,® make sure 
    the Stylus Photo RX700 is selected as the TWAIN source in your application. 
    ■If you see your Stylus Photo RX700 in the Windows Control Panel but you 
    can’t scan, see the on-screen Reference Guide to uninstall the software. Then 
    follow the instructions on the Start Here sheet to reinstall it.
    ■Make sure your system meets the requirements listed in the on-screen 
    Reference Guide. If you’re scanning a large photo or at a high resolution, your 
    computer may not have enough memory to process the image.
    See your on-screen Reference Guide for additional troubleshooting advice for 
    problems scanning from your computer. 
    Scan Quality Problems
    Your scanned image has dust marks, streaks, or fingerprints.
    Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not 
    recommended). If the glass is still not clean, use a small amount of glass cleaner on 
    a soft cloth. Make sure you wipe off any remaining cleaner. Don’t spray glass 
    cleaner directly on the glass.
     
    						
    							82Solving Problems
    Your scanned image is blurry or distorted. 
    ■Make sure the document is placed flat against the 
    scanner glass. If only part of the image is blurred, your 
    document may be wrinkled or warped.
    ■Make sure the RX700 is level and on a stable, 
    vibration-free surface.
    ■If you’ve removed the scanner lid to scan a thick 
    document, try covering the document with a heavy 
    cloth or paper to keep out ambient light.
    The edges of the photo are not scanned. 
    ■The scanner has non-readable areas at the edges. Move 
    your photo in about 1/8 inch from the edges of the 
    scanner glass.
    ■If the edges of your photo are light in color, the RX700 
    may not be able to detect them properly. Change the 
    Scan Area setting to 
    Max area (see page 63). 
    ■If you’re scanning from your computer using EPSON 
    Scan, select Home Mode or Professional Mode 
    (instead of Full Auto Mode), and then select the scan 
    area manually.
    RX700 Screen Problems
    You can’t read the menus or view photos on the RX700 screen. 
    ■Try viewing the screen from a different angle, or tilt the screen up or down.
    ■The RX700 may be in sleep mode. Press any button on the RX700 to wake 
    the screen. Then press the button for the task you want to perform.
     
    						
    							Where To Get Help83
    Where To Get Help
    If you need help with your Stylus Photo RX700 or EPSON Scan software, see 
    “Epson Support” below. 
    If you need help with ArcSoft PhotoImpression, see page 84.
    Epson Support
    Epson provides technical assistance 24 hours a day through the electronic support 
    services and automated telephone services listed in the following table:
    To speak to a technical support representative, dial:
    ■US: (562) 276-4382, 6 AM to 6 PM, Pacific Time, Monday through Friday
    ■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through 
    Friday
    Toll or long distance charges may apply.
    Before you call, please have the following information ready:
    ■Product name (Epson Stylus Photo RX700)
    ■Product serial number (located on the back)
    ■Proof of purchase and date of purchase
    ■Computer configuration
    ■Description of the problem
    ServiceAccess
    World Wide Web From the Internet, you can reach Epson Support at 
    http://support.epson.com. At this site, you can download 
    drivers and other files, look at product documentation, access 
    troubleshooting information, and receive technical advice 
    through e-mail. 
    Automated 
    Telephone 
    ServicesA variety of automated help services are available 24 hours a 
    day, seven days a week. To use these services, you must have 
    a touch tone telephone and call (800) 922-8911. Your Epson 
    SoundAdvice
    SM Express Code is 70635. Use this code to quickly 
    select the Epson Stylus Photo RX700 in SoundAdvice.
     
    						
    							84Solving Problems
    You can purchase genuine Epson ink and paper from an authorized Epson reseller. 
    To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To 
    purchase online, visit www.epsonstore.com (U.S. sales only). In Canada, please 
    call (800) 463-7766 for reseller referral.
    Other Software Technical Support
    SoftwareTelephoneOnline and E-mail
    ArcSoft 
    PhotoImpression (510) 440-9901
    8:30 
    AM to 5:30 PM, Pacific 
    Time, Monday through Friday
    Fax: (510) 440-1270www.arcsoft.com/en/
    support
    support@arcsoft.com
     
    						
    							85
    Notices
    Important Safety Instructions 
    Before using your Epson Stylus Photo RX700, read and follow these safety instructions: 
    ■Be sure to follow all warnings and instructions marked on the Stylus Photo RX700.
    ■Use only the type of power source indicated on the Stylus Photo RX700 label.
    ■Connect all equipment to properly grounded power outlets. Avoid using outlets on 
    the same circuit as air control systems or other high-load devices that regularly switch 
    on and off.
    ■Place the Stylus Photo RX700 near a wall outlet where the plug can be easily 
    unplugged.
    ■Do not let the power cord become damaged or frayed.
    ■If you use an extension cord with the Stylus Photo RX700, make sure the total 
    ampere rating of the devices plugged into the extension cord does not exceed the 
    cord’s ampere rating. Also, make sure the total ampere rating of all devices plugged 
    into the wall outlet does not exceed the wall outlet’s ampere rating.
    ■Avoid electrical outlets controlled by wall switches or automatic timers.
    ■Keep your Stylus Photo RX700 and computer system away from potential sources of 
    electromagnetic interference, such as loudspeakers or cordless telephone base units.
    ■Avoid locations that are subject to rapid changes in heat or humidity, shocks or 
    vibrations, or dust.
    ■Leave enough room around the Stylus Photo RX700 for sufficient ventilation.
    ■Do not place the Stylus Photo RX700 near a radiator or heating vent or in direct 
    sunlight.
    ■Place the Stylus Photo RX700 on a flat, stable surface that extends beyond its base in 
    all directions. It will not operate properly if it is tilted. If you place this product by a 
    wall, leave at least 4 inches (10 cm) between the back of the product and the wall.
    ■Turn off and unplug the Stylus Photo RX700 before cleaning. Clean with a damp 
    cloth only. Do not spill liquid on it.
    ■Always turn the Stylus Photo RX700 off using the POn button. Don’t turn off 
    the power using a switch on a power strip or unplug the Stylus Photo RX700 until 
    the POnlight and LCD panel turn off.
     
    						
    							86Notices
    ■Do not block or cover openings in the Stylus Photo RX700 case or insert objects 
    through the slots.
    ■Except as specifically explained in your documentation, do not attempt to service the 
    Stylus Photo RX700 yourself.
    ■Unplug the Stylus Photo RX700 and refer servicing to qualified service personnel 
    under the following conditions: if the power cord or plug is damaged; if liquid has 
    entered the product; if the product has been dropped or the case damaged; if the 
    product does not operate normally or exhibits a distinct change in performance. 
    Adjust only those controls that are covered by the operating instructions.
    ■Before transporting the Stylus Photo RX700, make sure the print head is capped in 
    the far right position, the ink cartridges are in place, and the scanner is secured by the 
    transportation lock.
    ■When storing or transporting the Stylus Photo RX700, do not tilt it, stand it on its 
    side, or turn it upside down. Otherwise ink may leak from the cartridges.
    ■The lamp in this product contains mercury. Dispose of according to local, state, or 
    federal laws.
    ■Do not remove the memory card or turn off this product while the computer and 
    memory card are communicating (when the memory card light is flashing).
    ■Use only memory cards compatible with the Stylus Photo RX700. 
    ■See the documentation for your memory card for specific instructions about how to 
    use the card.
    Ink Cartridge Safety Instructions
    ■Leave the ink cartridges installed. Removing the cartridges can dehydrate the print 
    head and may prevent the Stylus Photo RX700 from printing. 
    ■Do not open the ink cartridge cover when this product is performing an action such 
    as printing. It may print incorrectly.
    ■Keep ink cartridges out of the reach of children. Do not allow children to handle it, or 
    drink the ink. 
    ■Be careful when you handle used ink cartridges; there may be ink remaining around 
    the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets 
    in your eyes, flush them immediately with water. If discomfort or vision problems 
    remain after a thorough flushing, see a doctor immediately.
    ■Do not put your hand inside the Stylus Photo RX700 or touch the cartridges during 
    printing.
    ■Don’t move the print head by hand; you may damage the printer.
     
    						
    							Important Safety Instructions87
    ■Don’t shake cartridges after you remove them from their packages; this might cause 
    leakage.
    ■Do not remove or tear the label on an ink cartridge; this can cause leakage.
    ■Install the ink cartridge immediately after you remove it from its package. Leaving the 
    cartridge unpacked for a long time before use may result in reduced print quality.
    ■Don’t use a cartridge beyond the date printed on the cartridge package. For best 
    results, use up the ink cartridge within six months of installing it.
    ■Don’t dismantle cartridges or refill them; you could damage the print head.
    ■Do not touch the green IC chip on the side of the cartridge. This may affect normal 
    operation and printing.
    ■Store ink cartridges in a cool, dark place. Store each ink cartridge so that the bottom 
    of its package faces down.
    ■After bringing an ink cartridge inside from a cold storage site, allow it to warm up at 
    room temperature for at least three hours before using it.
    ■If you remove an ink cartridge for later use, protect the ink supply area from dirt and 
    store it in the same environment as the Stylus Photo RX700. There is a valve in the 
    ink supply port, making covers or plugs unnecessary, but care is needed to prevent the 
    ink from staining items that the cartridge touches. Do not touch the ink cartridge ink 
    supply port or surrounding area.
    LCD Panel Safety Instructions
    ■Use only a dry soft cloth to clean the LCD display. Don’t use liquid or chemical 
    cleaners.
    ■If the LCD display is damaged, contact your dealer.
    ■If LCD solution gets on your skin, wash it off thoroughly with soap and water. If it 
    gets in your eyes, flush them immediately with water. 
     
    						
    							88Notices
    FCC Compliance Statement
    For United States Users
    This equipment has been tested and found to comply with the limits for a Class B digital 
    device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide 
    reasonable protection against harmful interference in a residential installation. This 
    equipment generates, uses, and can radiate radio frequency energy and, if not installed and 
    used in accordance with the instructions, may cause harmful interference to radio or 
    television reception. However, there is no guarantee that interference will not occur in a 
    particular installation. If this equipment does cause interference to radio and television 
    reception, which can be determined by turning the equipment off and on, the user is 
    encouraged to try to correct the interference by one or more of the following measures:
    ■Reorient or relocate the receiving antenna.
    ■Increase the separation between the equipment and receiver.
    ■Connect the equipment into an outlet on a circuit different from that to which the 
    receiver is connected.
    ■Consult the dealer or an experienced radio/TV technician for help.
    WARNING
    The connection of a non-shielded equipment interface cable to this equipment will 
    invalidate the FCC Certification of this device and may cause interference levels which 
    exceed the limits established by the FCC for this equipment. It is the responsibility of the 
    user to obtain and use a shielded equipment interface cable with this device. If this 
    equipment has more than one interface connector, do not leave cables connected to 
    unused interfaces. Changes or modifications not expressly approved by the manufacturer 
    could void the user’s authority to operate the equipment.
    For Canadian Users
    This Class B digital apparatus complies with Canadian ICES-003.
    Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
     
    						
    							Declaration of Conformity89
    Declaration of Conformity
    According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; 
    and/or CPU Boards and Power Supplies used with Class B Personal Computers:
    We: Epson America, Inc.
    Located at: MS 3-13
    3840 Kilroy Airport Way
    Long Beach, CA 90806
    Telephone: (562) 290-5254
    Declare under sole responsibility that the product identified herein complies with 47CFR 
    Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is 
    identical to the representative unit tested and found to be compliant with the standards. 
    Records maintained continue to reflect the equipment being produced can be expected to 
    be within the variation accepted, due to quantity production and testing on a statistical 
    basis as required by 47CFR §2.909. Operation is subject to the following two conditions: 
    (1) this device may not cause harmful interference, and (2) this device must accept any 
    interference received, including interference that may cause undesired operation.
    Trade Name: Epson
    Type of Product: Multi Function Printer
    Model: C211A
    ENERGY STAR Compliance 
    As an ENERGY STAR® Partner, Epson has determined that this 
    product meets the E
    NERGY STAR guidelines for energy efficiency. 
    The EPA E
    NERGY STAR office equipment program is a voluntary 
    partnership with the computer and office equipment industry to 
    promote the introduction of energy-efficient personal computers, 
    monitors, printers, fax machines, and copiers in an effort to reduce 
    air pollution caused by power generation.
     
    						
    							90Notices
    Epson America, Inc. Limited Warranty
    What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser 
    that the Epson printer covered by this limited warranty statement, if purchased and used 
    only in the United States or Canada, conforms to the manufacturer’s specifications and 
    will be free from defects in workmanship and materials for a period of one (1) year from 
    the date of original purchase. Epson also warrants that the consumable ink cartridges 
    enclosed with the printer will perform to the manufacturer’s specified usage, which usage 
    may expire before the expiration of the limited warranty for the Epson printer. For 
    warranty service, you must provide proof of the date of original purchase.
    What Epson Will Do To Correct Problems: Should your Epson printer prove defective 
    during the warranty period, please call the Epson Connection
    SM at 
    (562) 276-4382 (U.S.) or (905) 709-3839 (Canada) for warranty repair instructions and 
    return authorization. An Epson service technician will provide telephone diagnostic service 
    to determine whether the printer requires service. If service is needed, Epson will, at its 
    option, exchange or repair the printer without charge for parts or labor. If Epson 
    authorizes an exchange for the defective unit, Epson will ship a replacement printer to you, 
    freight prepaid, so long as you use an address in Canada or the U.S. (excluding Puerto 
    Rico and U.S. Possessions). Shipments to other locations will be made freight collect. You 
    are responsible for securely packaging the defective unit and returning it to Epson within 
    five (5) working days of receipt of the replacement. Epson requires a debit or a credit card 
    number to secure the cost of the replacement printer in the event that you fail to return the 
    defective one. If your printer is being repaired, Epson will direct you to send your printer 
    to Epson or its authorized service center, where the printer will be repaired and sent back 
    to you. You are responsible for packing the printer and for all costs to and from the Epson 
    authorized service center. When warranty service involves the exchange of the printer or a 
    part, the item replaced becomes Epson property. The replacement printer or part may be 
    new or refurbished to the Epson standard of quality, and, at Epson’s option, may be 
    another model of like kind and quality. Epson’s liability for replacement of the covered 
    printer will not exceed the original retail selling price of the covered printer. Exchange 
    products and parts assume the remaining warranty period of your original product covered 
    by this limited warranty.
    What This Warranty Does Not Cover: This warranty does not apply to refurbished or 
    reconditioned products. This warranty covers only normal use in the United States and 
    Canada. Using this product for continuous production or similar high duty purposes is 
    not considered normal use; damage, maintenance or service from such use will not be 
    covered under this warranty. This warranty is not transferable. This warranty does not 
    cover any color change or fading of prints or reimbursement of materials or services 
    required for reprinting. This warranty does not cover damage to the Epson product caused 
    by parts or supplies not manufactured, distributed or certified by Epson. This warranty 
    does not cover ribbons, ink cartridges or third party parts, components, or peripheral 
     
    						
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