Epson Stylus Photo R2400 User Manual

91
Solving Problems
See “Diagnosing Printer Problems” on page 94 to help determine what the cause of 
your printer problem may be. Then see these sections for solutions:
■“Setup and Software Installation Problems” on page 97
■“Printer Problems” on page 98
■“Quality Problems” on page 99
■“Paper Problems” on page 101
■“Miscellaneous Problems” on page 104
■“Uninstalling and Reinstalling Printer Software” on page 105
■“Where To Get Help” on page 106
Tip: It’s a good idea to check Epson’s support website...

92Solving Problems
Printer Parts
Paper support and 
extensionsSheet feeder
Left edge guidePrinter cover
Output tray 
extension Output tray
Ink cartridge holder 
(in home position)
Buttons and lights 
(control panel)
Roll paper edge guide
Roll paper holderIEEE 1394 (FireWire) 
portUSB port
Paper support closedFront path Roll paper guides
 

Solving Problems93
Printer Buttons
The table below summarizes the functions of the printer buttons.
ButtonUses
P power Turns the printer on and off. Hold down the button until the Ppower 
light comes on or goes off.
) paper Loads or ejects paper.
Resumes printing after a paper-out or multiple-sheet-feed error.
Clears paper error after unloading roll paper.
Cancels a print job while printing.
H ink Moves the print head to the ink cartridge replacement position and 
returns it to its home position.
Cleans...

94Solving Problems
Printer Lights
The table below summarizes the functions of the printer lights. 
Diagnosing Printer Problems
First, check the printer’s lights (see below) or run a printer check (see page 96).
LightMeaning
Red 
) paper out On: printer is out of paper, multiple sheets have fed, or the wrong 
size sheet has fed.
Flashing: paper isn’t loaded for the currently selected paper path, 
or paper is jammed.
Red H ink (eight) On: an ink cartridge is expended, or the Photo Black or Matte 
Black...

Solving Problems95
Red )paper light on Your paper ran out, or multiple sheets fed.
Sheet Feeder: If paper is out, load more paper and press 
the 
)paper button. If multiple sheets fed, press the 
)paper button to eject the paper, then turn your printer 
off and then on. For loading instructions, see page 12.
Single Sheet Guide: See page 17 for instructions on 
loading single sheets of special papers. 
Roll Paper: See page 21 for instructions on loading or 
reloading roll paper.
Front Path: See page 25...

96Solving Problems
Running a Printer Check
You can run a printer check to determine whether a problem comes from the printer 
or some other source. 
1. Turn off your printer and computer, then disconnect the printer’s interface cable.
2. Load letter-size paper in the sheet feeder.
3. Hold down the 
)paper button, then press and release the Ppower button. 
Continue to hold down the 
)paper button until the Ppower light flashes.
4. A test page prints the printer’s ROM version number and a nozzle check...

Solving Problems97
Problems and Solutions
Setup and Software Installation Problems
The printer makes noise after ink cartridge installation.
■When you install ink cartridges, the printer must charge its print head for about 
two and a half minutes. Wait until it’s finished (the green Ppower light stops 
flashing) before you turn off the printer, or it may use excess ink the next time you 
turn it on. 
■Make sure the ink cartridges are inserted completely, the ink cover is closed, and 
no packing material...

98Solving Problems
Printer Problems
Only the green Ppower light is on, but nothing prints.
■Make sure the interface cable is securely connected at both ends and meets the 
system requirements on page 109.
■Run a printer check as described on page96. If the test page prints, make sure 
your software is installed correctly. 
■If you’re printing on a network, make sure you set up your printer for network 
printing, as described in your on-screen Reference Guide.
The printer sounds as though it is printing,...

Solving Problems99
Quality Problems
You see banding (light lines).
■Clean the print head; see page 79 for 
instructions. 
■Select a higher print quality and turn off 
High Speed mode; see page 31 (Windows) 
or page 39 (Macintosh).
■Select the correct Type or Media Type 
setting for your paper; see page 41.
■Make sure the printable side of the paper is face-up; it’s usually whiter or shinier.
■The ink cartridges may need replacing; see page 82.
■Align the print head as described on page 86.
Your print is...

100Solving Problems
Your printout is faint or has gaps.
■Clean the print head; see page 79 for 
instructions. 
■The ink cartridges may be old or low on 
ink; see page 82. 
■Select the correct Type or Media Type 
setting for your paper in the printer driver; 
see page 41.
■Make sure your paper isn’t damaged, old, dirty, or loaded face-down. For best 
results, use genuine Epson paper.
Caution: Don’t open Epson Status Monitor, pause printing, or respond to ink 
messages when your printer is printing. This...