Epson Projector PowerLite Pro Cinema LS10000 User Manual

							Power light Status light Laser light Temp light Status and solution
Off
Flashing blue Orange Off Laser has a problem or failed to turn
on
• Clean or replace the air filter
• If operating the projector at high
altitude, turn on High Altitude
Mode
• If the problem persists, unplug the projector and contact Epson for
help
Off Flashing blue Off Flashing A fan or sensor has a problem; turn
orange the projector off, unplug it, andcontact Epson for help
Off Flashing blue Flashing Flashing Cinema filter, static iris, or lens
orange orange shutter error; turn the projector off, unplug it, and contact Epson for help
Off Flashing blue Orange Orange Laser driver error; turn the projector
off, unplug it, and contact Epson for
help
Off Flashing blue Flashing Off Internal projector error; turn the
orange projector off, unplug it, and contact
Epson for help
Flashing blue Flashing blue Flashing Flashing Fatal error; turn the projector off, orange orange unplug it, and contact Epson for help
Note: If the lights display a pattern not listed in the table above, turn the projector off, unplug it, and
contact Epson for help.
Parent topic: Solving Problems
Related tasks
Cleaning the Air Filter
Replacing the Air Filter
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							Solving Image Problems
Check the solutions in these sections if you have any problems with projected images.
Solutions When No Image Appears
Solutions When No Signal Message Appears
Solutions When Not Supported Message Appears
Solutions When Only a Partial Image Appears
Solutions When the Image is Not Rectangular
Solutions When the Image Contains Noise or Static
Solutions When the Image is Fuzzy or Blurry
Solutions When the Image Brightness or Colors are Incorrect
Solutions to Panel Alignment Problems
Solutions When a 3D Image Does Not Display Correctly
Solutions When a WirelessHD Source Does Not Display Correctly
Parent topic:Solving Problems
Related references
Projector Light Status
Solutions When No Image Appears If no image appears, try the following solutions:
• Press theBlankbutton on the remote control to see if the image was temporarily turned off.
• Make sure all necessary cables are securely connected and the power is on for the projector and connected video sources.
• Press the projectors power button to wake it from standby or sleep mode. Also see if your connected computer is in sleep mode or displaying a blank screen saver.
• Press the Menubutton. If the projector menu is able to display, there may be a problem with the
connected video source, cable connection, or port.
• Check the settings on the Signal menu to make sure they are correct for the current video source.
• Check the Displaysetting to make sure Messagesis set toOn.
• If the projector does not respond when you press the control panel buttons, the buttons may be locked. Unlock the buttons.
• For images projected with Windows Media Center, reduce the screen size from full screen mode.
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							• For images projected from applications using Windows DirectX, turn off DirectX functions.
Parent topic:
Solving Image Problems
Related references
Input Signal Settings - Signal Menu
Solutions When No Signal Message Appears If the No Signal message appears, try the following solutions:
• Press theSourcebutton on the projector repeatedly to cycle through the available sources. Wait a
few seconds for an image to appear.
• Turn on the connected computer or video source, and press its play button to begin your presentation, if necessary.
• Check the connection from the projector to your video sources.
• If you are projecting from a laptop computer, make sure it is set up to display on an external monitor.
• If necessary, turn the projector and the connected computer or video source off and then on again.
• If the other solutions do not solve the problem, reset all of the settings using the Resetmenu.
Displaying From a PC Laptop
Displaying From a Mac Laptop
Parent topic: Solving Image Problems
Related tasks
Selecting an Image Source
Displaying From a PC Laptop If you see the No Signal message when you display from a PC laptop, you need to set up the laptop to
display on an external monitor.
1. Hold down the laptops Fnkey and press the key labelled with a monitor icon or CRT/LCD. (See
your laptop manual for details.) Wait a few seconds for an image to appear.
2. To display on both the laptops monitor and the projector, try pressing the same keys again.
3. If the same image is not displayed by the laptop and projector, check the Windows Displayutility to
make sure the external monitor port is enabled and extended desktop mode is disabled. (See your
computer or Windows manual for instructions.)
4. If necessary, check your video card settings and set the multiple display option to Mirroror
Duplicate.
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							Parent topic:
Solutions When No Signal Message Appears
Displaying From a Mac Laptop If you see the No Signal message when you display from a Mac laptop, you need to set up the laptop
for mirrored display. (See your laptop manual for details.)
1. Open theSystem Preferences utility and selectDisplays.
2. Click the Arrangement tab.
3. Select the Mirror Displays checkbox.
Parent topic: Solutions When No Signal Message Appears
Solutions When Not Supported Message Appears If the Not Supported message appears, try the following solutions:
• Make sure the correct input signal is selected on the Settings menu.
• Make sure the computers display resolution does not exceed the projectors resolution and frequencylimit. If necessary, select a different display resolution for your computer. (See your computer manual
for details.)
• As a test, try setting the computers display resolution to the lowest possible setting, and then gradually increase it as necessary.
Parent topic: Solving Image Problems
Related references
Projector Feature Settings - Settings Menu
Solutions When Only a Partial Image Appears If only a partial computer image appears, try the following solutions:
• Press theAspectbutton on the remote control to select a different image aspect ratio.
• Check the cables connecting the computer or video source to the projector. Try connecting different cables.
• Check your computer display settings to disable dual display and set the resolution within the projectors limits. (See your computer manual for details.)
• Check the resolution assigned to your presentation files to see if they are created for a different resolution than you are projecting in. (See your software help for details.)
Parent topic: Solving Image Problems
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							Related tasks
Changing the Image Aspect Ratio
Solutions When the Image is Not Rectangular If the projected image is not evenly rectangular, try the following solutions:
• Place the projector directly in front of the center of the screen, facing it squarely, if possible.
• Adjust the image shape using the Keystonemenu setting.
Parent topic: Solving Image Problems
Related tasks
Adjusting Keystone with the Control Panel
Solutions When the Image Contains Noise or Static If the projected image seems to contain electronic interference (noise) or static, try the following
solutions:
• Check the cables connecting your computer or video source to the projector. They should be:• Separated from the power cord to prevent interference
• Securely connected at both ends
• Not connected to an extension cable
• No longer than 10 feet (3 m) for VGA/computer cables or 24 feet (7.3 m) for HDMI cables
• Check the settings on the projectors Signal menu to make sure they match the video source.
• Select a computer video resolution and refresh rate that are compatible with the projector.
• If you are projecting from a computer, display a uniformly patterned image on the screen and manually adjust the TrackingandSync settings.
• If you adjusted the image shape using the projector controls, try decreasing the Sharpnesssetting to
improve image quality.
• If you connected an extension power cable, try projecting without it to see if it caused interference in the signal.
Parent topic: Solving Image Problems
Related references
Input Signal Settings - Signal Menu
Image Quality Settings - Image Menu
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							Solutions When the Image is Fuzzy or Blurry
If the projected image is fuzzy or blurry, try the following solutions:
• Adjust the image focus.
• Check the lens for condensation.
Note: To avoid condensation on the lens after bringing the projector in from a cold environment, let the
projector warm up to room temperature before using it.
• Position the projector close enough to the screen, and directly in front of it.
• If you are projecting from a computer, use a lower resolution.
• Turn off any keystone correction and disable the Quick Cornersetting.
Parent topic: Solving Image Problems
Related references
Image Quality Settings - Image Menu
Related tasks
Focusing the Image with the Lens Button
Solutions When the Image Brightness or Colors are Incorrect If the projected image is too dark or light, or the colors are incorrect, try the following solutions:
• Press theColor Mode button on the remote control to try different color modes for the image and
environment.
• Check your video source settings.
• Adjust the available settings on the Image menu for the current input source, such as Brightness,
Contrast, Tint,Advanced, and Color Saturation.
• Make sure all the cables are securely connected to the projector and your video device. If you connected long cables, try connecting shorter cables.
• If you are using the ECOPower Consumption setting, try selecting Highin the projectors menus.
• Position the projector close enough to the screen.
Parent topic: Solving Image Problems
Related references
Image Quality Settings - Image Menu
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							Projector Feature Settings - Settings Menu
Related tasks
Changing the Color Mode
Solutions to Panel Alignment Problems If the panel alignment does not result in a satisfactory picture, try the following solutions:
• Make sure the Projectionsetting matches the installation position.
• Make sure the projection surface is not colored or textured. Project on a white surface with no texture.
• Leave the projector on for a while before making adjustments to the panel alignment.
• The projected image size should be at least 60 inches (152 cm).
• If the image contains too much magenta, adjust the red and blue panels.
• If the pattern lines look fuzzy or out of focus, adjust the focus before shifting the panel alignment.
Parent topic: Solving Image Problems
Related tasks
Focusing the Image with the Lens Button
Changing the Projection Mode Using the Menus
Adjusting the Color Convergence (Panel Alignment)
Solutions When a 3D Image Does Not Display Correctly If a 3D image does not display correctly, try the following solutions:
• Press the2D/3Dbutton on the remote control to switch to 3D mode, if necessary. You can also
activate 3D mode by setting the 3D Displaysetting on the Signal menu to On.
• Make sure your video device and media are both 3D-compatible. Refer to the documentation that came with your video device for more information.
• Make sure you are using an HDMI cable that supports 3D signals.
• Make sure you selected the correct 3D Formatsetting on the Signal menu. Normally this should be
set to Auto, but in some cases you may need to select a different setting to match the 3D signal from
your video device.
• Make sure you are using RF 3D active shutter glasses. You can purchase them from Epson.
• Make sure your 3D glasses are turned on and fully charged. If the glasses have entered standby mode, slide the power switch on the glasses to the Offposition and then back to the Onposition.
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							• Make sure your 3D glasses are paired with the projector.
• Adjust the
3D Depthsetting on the Signal menu.
• Make sure you are within the 3D viewing range.
• Avoid using the projector near wireless networks, microwave ovens, 2.4 GHz cordless phones, or other devices that use the 2.4 GHz frequency band. These devices can interfere with the signal
between the projector and the 3D glasses.
• If the other solutions do not not solve the problem, change the Inverse 3D Glassessetting on the
Signal menu. Return the setting to its original value if changing it does not solve the problem.
Parent topic: Solving Image Problems
Related references
Input Signal Settings - Signal Menu
Related tasks
Viewing 3D Images
Solutions When a WirelessHD Source Does Not Display Correctly If a WirelessHD source does not display correctly, try the following solutions:
• Make sure WirelessHD is selected as the image source on the projector.
• Open the WirelessHD reception monitor in the Settings menu and check the strength of theWirelessHD signal. If the signal is weak, you may need to move the transmitter closer to the projector
or remove any large objects located between the transmitter and the projector.
• Make sure that your projector is connected to the correct WirelessHD device. It can take up to 30 seconds for a signal to sync and appear after connecting.
• You may need to reset the WirelessHD connection. Turn off both the WirelessHD transmitter and the projector. Start playback on your video device, then turn on the WirelessHD transmitter and the
projector. Wait 10 seconds, then press the Setupbutton on the bottom of the transmitter.
• Make sure the WirelessHD transmitter is within 32 feet (10 m) of the projector, isn’t obstructed by any large objects, and is not placed on a metal surface.
• If the green and orange lights on the transmitter are flashing, the unit may be overheating. Make sure the vents on the back of the transmitter are not blocked and that the room temperature does not
exceed 95 °F (35 °C).
• If you are viewing wireless content, make sure that the WiHD light on the transmitter is on. If it is off, press the Outputbutton on the remote control or transmitter.
Parent topic: Solving Image Problems
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							Solving Projector or Remote Control Operation Problems
Check the solutions in these sections if you have problems operating the projector or remote control.
Solutions to Projector Power or Shut-Off Problems
Solutions to Problems with the Remote Control
Parent topic:Solving Problems
Solutions to Projector Power or Shut-Off Problems If the projector does not come on when you press the power button or it shuts off unexpectedly, try the
following solutions:
• Make sure the power cord is securely connected to the projector and to a working electrical outlet.
• The projectors buttons may be locked for security. Unlock the buttons or use the remote control toturn on the projector.
• If the projectors laser shuts off unexpectedly, it may have entered standby mode after a period of inactivity. Press the power button to wake the projector.
• If the projectors laser shuts off, the Status light is flashing blue, and the Temp light is orange, the projector has overheated and shut off. Check the solutions for this light status.
• If the power button on the remote control does not turn on the projector, check its batteries and make sure the Remote Receiver setting is turned on in the projectors menu, if available.
• Make sure Sleep Modeis not enabled.
• The power cord may be defective. Disconnect the cord and contact Epson.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Projector Feature Settings - Settings Menu
Projector Light Status
Related tasks
Unlocking the Projectors Buttons
Solutions to Problems with the Remote Control If the projector does not respond to remote control commands, try the following solutions:
• Check that the remote control batteries are installed correctly and have power. If necessary, replacethe batteries.
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							• Make sure you are operating the remote control within the reception angle and range of the projector.
• Make sure the projector is not warming up or shutting down.
• Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release
the button to wake the remote control up.
• Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the projectors remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
• If available, turn off one of the remote receivers in the projectors menu system, or check if all the remote receivers were turned off.
• If you assigned an ID number to the remote control to operate multiple projectors, you may need to check or change the ID setting (feature not available with all projectors).
• If you lose the remote control, you can order another one from Epson.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Remote Control Operation
Related tasks
Replacing the Remote Control Batteries
Solving Network Problems Check the solutions in these sections if you have problems using the projector on a network.
Solutions When Network Alert E-Mails are Not Received
Solutions When You Cannot Access the Projector Through the Web
Parent topic:Solving Problems
Solutions When Network Alert E-Mails are Not Received If you do not receive an e-mail alerting you to problems with a projector over the network, try the
following solutions:
• Make sure the projector is turned on and connected to the network correctly. (If an error shut down theprojector, it cannot send an e-mail.)
• Make sure you set up the projector e-mail alert settings correctly on the projectors network Mail menu or in the network software.
Parent topic: Solving Network Problems
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