Epson Gt15000 User Guide

							
 
Home > Solving Problems 
Technical Support Web Site
Epson’s Technical Support Web Site provides help with problems that c\
annot be solved using the troubleshooting 
information in your product documentation and has the the latest drivers\
, FAQs, manuals, and other downloadables. If 
you have a Web browser and can connect to the Internet, access the site \
at:
http://www.epson.com/support/ (U.S.) or http://www.epson.ca/support/ (Canada)  
						

							
 
Home > Solving Problems 
Contacting Epson Support
Before Contacting Epson 
Help for Users in North America 
Help for Users in Latin America 
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the\
 problem using the troubleshooting information 
in your product documentation, contact Epson support services for assist\
ance.
Epson support will be able to help you much more quickly if you give the\
m the following information:Product serial number 
(The serial number label is usually on the back of the product.)
Product model
Product software version 
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with yo\
ur product
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Help for Users in North America
Epson provides the technical support services listed below.
Internet Support
Visit Epson’s support website at http://epson.com/support (US) or http://epson.ca/support (Canada) and select your 
product for solutions to common problems. You can download drivers and d\
ocumentation, get FAQs and troubleshooting 
advice, or e-mail Epson with your questions.
Speak to a Support Representative
Dial: (562) 276 4382 (U.S.), or (905) 709-3839 (Canada), 6 am to 8 pm, Pacific Tim\
e, Monday through Friday, and 
7 am to 4 pm, Pacific Time, Saturday. Days and hours of support are subj\
ect to change without notice. Toll or long 
distance charges may apply.
Before you call Epson for support, please have the following information\
 ready:Product name
Product serial number
Proof of purchase (such as a store receipt) and date of purchase 
						

							
Computer configuration
Description of the problem
Note:
For help using any other software on your system, see the documentation \
for that software for technical 
support information.
Purchase Supplies and Accessories
You can purchase genuine Epson ink cartridges, ribbon cartridges, paper,\
 and accessories from an Epson authorized 
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766\
). Or you can purchase online at http://www.
epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales). Top
 
Help for Users in Latin America
Electronic support services are available 24 hours a day at the followin\
g websites:Service Access
World Wide Web From the Internet, you can reach Epson’s Latin American website at http://
www.latin.epson.com 
In Brazil, you can reach Epson at http://www.epson.com.br 
To speak with a support representative, call one of the numbers below: Country Telephone number
Argentina (54 11) 5167-0300
Bolivia* 800-100-116
Brazil State capitals and metropolitan areas: 4003-0376  
Other areas: 0800-880-0094
Chile (56 2) 484-3400
Colombia (57 1) 523-5000
Costa Rica 800-377-6627
Dominican Republic* 1-888-760-0068
Ecuador* 1-800-000-044
El Salvador* 800-6570
Guatemala* 1-800-835-0358
Honduras** 800-0122  
Code: 8320
Mexico Mexico City: (52 55) 1323-2052  
Other cities: 01-800-087-1080
Nicaragua* 00-1-800-226-0368
Panama* 00-800-052-1376
Peru Lima: (51 1) 418-0210  
Other cities: 0800-10126
Uruguay 00040-5210067 
						

							
Venezuela(58 212) 240-1111
* Contact your local phone company to call this toll free number from a \
mobile phone.
** Dial first 7 digits, wait for a message, then enter code.
If your country does not appear in the list, contact the sales office in\
 the nearest country. Toll or long distance charges 
may apply. Top
  
						

							
 
Home > Solving Problems 
Other Software Technical Support
Nuance ScanSoft PaperPort 
(407) 241-0618, http://support.nuance.com
ABBYY FineReader
(408) 457-9777, http://www.abbyy.com, [email protected]
EMC ISIS
(800) 782-4362 (U.S.), (800) 543-4782 (Canada), http://powerlink.emc.comTop
  
						

							
 
Home > Technical Specifications 
System Requirements
Windows System Requirements 
Macintosh System Requirements 
Make sure your system meets the requirements in these sections before us\
ing it with your scanner.
Windows System Requirements
System Microsoft Windows 8, Windows 7, Windows Vista, Windows XP
Interface USB port (Type A) built into the main board
Display Color monitor with 800 × 600 screen resolution or higher, and 24-bit \
(Full Color) color
(Color and tone reproduction are subject to the display capability of y\
our computer 
system, including the video card, display monitor, and software. See you\
r system 
documentation for details.)
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Macintosh System Requirements
SystemMac OS X 10.5.8, Mac OS X 10.6.x, OS X Lion (10.7.x), OS X Mountain Li\
on (10.8.x) or 
later.
Interface Macintosh USB
Display Color monitor with 800 × 600 screen resolution or higher, and million\
s of colors
(Color and tone reproduction are subject to the display capability of y\
our computer 
system, including the video card, display monitor, and software. See you\
r system 
documentation for details.)
Note:
Epson Scan does not support the UNIX File System (UFS) for Mac OS X. Y\
ou must install Epson Scan on 
a disk or in a partition that does not use UFS.
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Home > Technical Specifications 
Scanner Specifications
General 
Mechanical 
Electrical 
Environmental 
Interfaces 
Standards and Approvals 
Note:
Specifications are subject to change without notice.
General
Scanner type Flatbed color
Photoelectric device Color CCD line sensor
Effective pixels 10,200 × 14,040 pixels at 1200 dpi
Document size 216 × 297 mm (8.5 × 11.7 inches) A4 or US letter size
ADF paper input Face-up loading
ADF paper output Face-down ejection
ADF paper capacity 40 sheets of paper at 75 g/m
2 
Scanning resolution 1200 dpi (main scan) 
2400 dpi with Micro Step (sub scan)
Output resolution 50 to 4800 dpi 
Image data 16 bits per pixel per color internal 
1 to 16 bits per pixel per color external
Interface One USB 2.0 Hi-speed port
Light source White LED
Note:
Optional optical resolution is the maximum scan resolution of the CCD el\
ements, using the definition of 
ISO 14473. ISO 14473 defines optical resolution as the fundamental sampl\
ing rate of the scan sensor.
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Mechanical 
						

							
DimensionsWidth: 470.0 mm (18.5 inches) 
Depth: 318.0 mm (12.5 inches) 
Height: 121.0 mm (4.8 inches) with ADF
Weight Approx. 3.9 kg (8.6 lb)
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Electrical
Note:
Check the label on the AC adapter or on the back of the scanner for volt\
age information.
Scanner Rated voltage DC 24.0 V
Rated input current 1.3 A
Power consumption 12.5 W operating  
2.4 W or lower in sleep mode 
0.5 W or lower in power off mode
AC Adapter
  100-120 V model 220-240 V model
AC adapter model A411BA411E
Rated input voltage AC 100 to 120 VAC 220 to 240 V
Rated input current 1.0 A0.5 A
Rated input frequency 50 to 60 Hz
Rated output voltage DC 24.0 V
Rated output current 1.3 A
Note:
The AC adapter model varies in certain locations.
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Environmental
TemperatureOperating
10 to 35 ÚC (50 to 95 ÚF)
Storage –25 to 60 ÚC (–13 to 140 ÚF)
Humidity Operating10 to 80%, without condensation 
						

							
Storage10 to 85%, without condensation
Operating conditions Ordinary office or home conditions. 
Avoid operating the scanner in direct sunlight, near a strong light 
source, or in extremely dusty conditions.
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Interfaces
USB InterfaceInterface type Universal Serial Bus Specification Revision 2.0
Electrical standard Full Speed mode (12 Mbits per second) and Hi-Speed mode (480 Mbits pe\
r 
second) of Universal Serial Bus Specification Revision 2.0.
Connector type One Type B port
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Standards and Approvals
ScannerEMC FCC Part 15 Subpart B Class B 
CAN/CSA-CEI/IEC CISPR22 Class B
AC Adapter Safety UL60950-1 
CAN/CSA-C22.2 No. 60950-1
EMC FCC Part 15 Subpart B Class B 
CAN/CSA-CEI/IEC CISPR22 Class B
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