Cisco Unity Connection 8 Voicemail User Guide
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Disabling a Rule Set by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules,andDisable aTransferRuleSet. Connectionplaystheprompttodisablearulesetonlywhenthereisarulesetthatisenabledbutnot active. Note Step 4Followthepromptstodisabletheruleset. Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip Using the Transfer All Rule Set TheTransferAllrulesetcontainsasinglerulethatforwardsallofyourcallstoaspecificdestinationfora specifiedtime.TransferAllistheonlyrulesetthatyoumustsetbyphone.CiscoUnityConnectionactivates therulesetanddisplaysitontheCallTransferRuleSetspageofthePersonalCallTransferRuleswebtool. WhenyouenableTransferAll,itimmediatelybecomesyouractiverulesetforthedurationspecified.Ifa transferredcallisnotansweredattheTransferAlldestination,Connectiontransfersthecalltovoicemail. Enabling the Transfer All Rule Set by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,andPersonalCallTransfer Rules. Step 3Followthepromptstotransferallcallstovoicemailortoaspecificphonenumber,andtosetthenumberof daysyouwanttheTransferAllrulesettobeactive. Adayendsat11:59p.m.,soadurationofonedaymeansuntiltheendofthecurrentday(11:59p.m.), twodaysisthroughtheendoftomorrow,andsoon.Youcanenterfrom1-999daysforduration. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 8.x) OL-21232-0173 Disabling a Rule Set by Using Voice Commands Using the Transfer All Rule Set
Enabling the Transfer All Rule Set by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules. Step 4Followthepromptstotransferallcallstovoicemailortoaspecificphonenumber,andtosetthenumberof daysyouwanttheTransferAllrulesettobeactive. Adayendsat11:59p.m.,soadurationofonedaymeansuntiltheendofthecurrentday(11:59p.m.), twodaysisthroughtheendoftomorrow,andsoon.Youcanenterfrom1-999daysforduration. Tip Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip Disabling the Transfer All Rule Set by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,thenPersonalCallTransfer Rules,andCancelTransferringAllCallstoThisDestination. Disabling the Transfer All Rule Set by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules,andCancel TransferringAllCallstoThisDestination. Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 8.x) 74OL-21232-01 Enabling the Transfer All Rule Set by Using Voice Commands Using the Transfer All Rule Set
Forwarding All Calls to Cisco Unity Connection YoucanforwardallyourincomingcallstoCiscoUnityConnectionsothatyourpersonalcalltransferrule setsareappliedtocallsimmediately.Withthisoption,thephonesystemdoesnotringyourextensionfirst beforeapplyingpersonalcalltransferrulesetstolocateyouwhenthereisnoanswer. Forwarding All Calls to Cisco Unity Connection by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,andPersonalCallTransfer Rules. Step 3FollowthepromptstoforwardallcallstoConnection,andtosetthenumberofdaysyouwanttheforwarding tobeactive. Adayendsat11:59p.m.,soadurationofonedaymeansuntiltheendofthecurrentday(11:59p.m.), twodaysisthroughtheendoftomorrow,andsoon.Youcanenterfrom1-999daysforduration. Tip Forwarding All Calls to Cisco Unity Connection by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules. Step 4FollowthepromptstoforwardallcallstoConnection,andtosetthenumberofdaysyouwanttheforwarding tobeactive. Adayendsat11:59p.m.,soadurationofonedaymeansuntiltheendofthecurrentday(11:59p.m.), twodaysisthroughtheendoftomorrow,andsoon.Youcanenterfrom1-999daysforduration. Tip Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 8.x) OL-21232-0175 Forwarding All Calls to Cisco Unity Connection by Using the Phone Keypad Forwarding All Calls to Cisco Unity Connection
Canceling Forwarding of All Calls to Cisco Unity Connection by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,thenPersonalCallTransfer Rules,andCancelForwardingAllCallstoCiscoUnityConnection. Canceling Forwarding of All Calls to Cisco Unity Connection by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules,andCancel ForwardingAllCallstoCiscoUnityConnection. Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 8.x) 76OL-21232-01 Canceling Forwarding of All Calls to Cisco Unity Connection by Using the Phone Keypad Forwarding All Calls to Cisco Unity Connection
CHAPTER 18
Changing Playback Settings
•AboutPlaybackSettings,page77
•ChangingPlaybackVolumeforIndividualMessages,page77
•ChangingPlaybackSpeedforIndividualMessages,page78
•ChangingPlaybackVolumefortheConnectionConversation,page79
•ChangingPlaybackSpeedfortheConnectionConversation,page80
About Playback Settings
Playbacksettingsallowyoutochangetheplaybackvolumeandtheplaybackspeedof:
•Anindividualmessageasyouarelisteningtoit.
•TheconversationforyourcurrentphonesessionatanypointwhileConnectionisplayingaprompt.
Changesforindividualmessageplaybackdonotaffectplaybackforothermessagesyouhearduringthesame
phonesession.Changesforconversationplaybacklastuntilyouhangupthephone;thenexttimeyoucall
Connection,playbacksettingsareresettothedefaults.
Toadjusttheconversationspeedorvolume,youusevoicecommands;youcannotusethephonekeypad.Note
Changing Playback Volume for Individual Messages
Asyoulistentoamessagebyphone,youcanadjustthevolumeforthatmessage.Changesdonotaffectthe
playbackvolumeofothermessagesyouhearduringthesamephonesession.
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Changing Playback Volume for an Individual Message by Using the Phone Keypad Procedure Thekeythatyoupresstoadjustplaybackvolumewilldependonyourconversation.Askyoursystem administratorwhichkeyisassignedtochangeplaybackvolume.Whilelisteningtoamessage,toggleamong thesevolumesettings: DescriptionOption IncreasesthevolumePresskeyonce DecreasesthevolumePresskeyagain ReturnsthevolumetonormalPresskeyagain Changing Playback Volume for an Individual Message by Using Voice Commands Procedure Whilelisteningtoamessage,usethefollowingvoicecommands: CommandAction "Louder"or"Softer"Changevolume "Resetvolume"Resetplaybackvolumetothedefaultsetting(notavailableon somesystems) Changing Playback Speed for Individual Messages Asyoulistentoamessagebyphone,youcanadjusttheplaybackspeedforthatmessage.Changesdonot affecttheplaybackspeedofothermessagesyouhearduringthesamephonesession. User Guide for the Cisco Unity Connection Phone Interface (Release 8.x) 78OL-21232-01 Changing Playback Volume for an Individual Message by Using the Phone Keypad Changing Playback Speed for Individual Messages
Changing Playback Speed for an Individual Message by Using the Phone Keypad Procedure Thekeythatyoupresstoadjustplaybackspeedwilldependonyourconversation.Askyoursystem administratorwhichkeysareassignedtoincreaseanddecreaseplaybackspeed.Whilelisteningtoamessage, usethefollowingspeedsettings: DescriptionOption Slowmessageplayback.Pressdecreasekey Fastmessageplayback.Pressincreasekeyonce Fastermessageplayback.Pressincreasekeyagain Changing Playback Speed for an Individual Message by Using Voice Commands Procedure Whilelisteningtoamessage,usethefollowingvoicecommands: CommandAction "Slower"Slowplayback "Faster"Fastplayback "Resetspeed"Resetplaybackspeed Therearefourplaybackspeedsavailable:thespeedatwhichthemessagewasrecorded,oneslower speed,andtwofasterspeeds. Tip Changing Playback Volume for the Connection Conversation YoucanusevoicecommandstochangethevolumeoftheCiscoUnityConnectionconversationatanypoint whileConnectionisplayingprompts.(Youcannotusethephonekeypadtoadjusttheconversationvolume.) Changeslastuntilyouhangupthephone;thenexttimeyoucallConnection,thevolumeisresettothedefault setting. User Guide for the Cisco Unity Connection Phone Interface (Release 8.x) OL-21232-0179 Changing Playback Speed for an Individual Message by Using the Phone Keypad Changing Playback Volume for the Connection Conversation
Changing Conversation Playback Volume by Using Voice Commands Procedure Whilelisteningtoaprompt,usethefollowingvoicecommands: CommandAction "Louder"or"Softer"Changevolume "Resetvolume"Resetplaybackvolumetothedefaultsetting(notavailableon somesystems) Changing Playback Speed for the Connection Conversation YoucanusevoicecommandstochangethespeedoftheCiscoUnityConnectionconversationatanypoint whileConnectionisplayingprompts.(Youcannotusethephonekeypadtoadjusttheconversationspeed.) Changeslastuntilyouhangupthephone;thenexttimeyoucallConnection,thespeedisresettothedefault setting. Changing Conversation Playback Speed by Using Voice Commands Procedure Whilelisteningtoaprompt,usethefollowingvoicecommands: CommandAction "Slower"or"Faster"Changespeed "ResetspeedResetplaybackspeedtothedefaultsetting User Guide for the Cisco Unity Connection Phone Interface (Release 8.x) 80OL-21232-01 Changing Conversation Playback Volume by Using Voice Commands Changing Playback Speed for the Connection Conversation
CHAPTER 19
Broadcast Messages
•AboutBroadcastMessages,page81
About Broadcast Messages
Occasionally,youmayreceiveavoicemessageknownasabroadcastmessagefromyourCiscoUnity
Connectionadministrator,networkadministrator,ormanagementpersonnelinyourorganization.Broadcast
messagesarerecordedannouncementssenttoeveryoneinyourorganization.Forexample,yourConnection
administratormaysendamessageaskingalluserstochangetheirPINs,oraHumanResourcesmanagermay
sendamessageremindingemployeesaboutadeadlineforanewbenefitspackage.
Connectionplaysanybroadcastmessagesimmediatelyafteryousigninbyphone.Youmustlistentoeach
broadcastmessageinitsentiretybeforeConnectionwillallowyoutocheckyournewandsavedmessagesor
tochangeyoursetupoptions.Onceabroadcastmessagehasbeenplayed,itispermanentlydeletedforyou.
Youcannotrespondtoorsavebroadcastmessages.
Broadcastmessagesdonottriggerthemessageindicatoronyourphone(forexample,alightoradistinctive
dialtonewhenyoupickupthereceiver).
Ifyouareusingthevoice-recognitionoption,youcannotuseavoicecommandtodeleteabroadcastmessage.
Instead,youarepromptedtopress#whenthemessageisfinishedplaying.Oncethemessageisdeleted,you
cancontinueusingvoicecommandstoplayandmanageothermessages.
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User Guide for the Cisco Unity Connection Phone Interface (Release 8.x) 82OL-21232-01 Broadcast Messages About Broadcast Messages