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Cisco Unity Connection 8 Voicemail User Guide

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    							CHAPTER 15
Managing Call Transfer Rules
•AboutCallTransferRules,page63
•ChangingSettingsforCallTransferRules,page64
About Call Transfer Rules
CalltransferrulescontrolhowCiscoUnityConnectionhandlesincomingindirectcalls,whicharefromcallers
whodonotdialyoudirectly(forexample,callerswhousethedirectorytoreachyou).Fordirectcalls—when
outsidecallersorotherusersdialyourpersonalphonenumbertoreachyou—yourConnectiontransfersettings
donotapply.
Youcanchoosetoanswerindirectcalls,oryoucanhaveindirectcallsroutedimmediatelytovoicemail.
Tosetupcalltransfersfordirectcallstoyourextension,talktoyourConnectionadministrator.Yourdesk
phoneoreventhephonesystemthatyourorganizationusesmayoffertransferfeaturesthatyoucanuse
tomanagedirectcalls.
Tip
Thethreecalltransferrulesandhowtheyworkaredescribedbelow.
StandardTransferRule
ThistransferruleisactiveduringthebusinesshoursthatyourConnectionadministratorspecifiedforyour
organization.Ifnoothertransferrulesareturnedon,thestandardtransferruleisactivefornonbusinesshours
aswell.
Bydesign,thestandardtransferrulecannotbeturnedoff.
AlternateTransferRule
Turnonthistransferruleforaspecifictimeperiodwhenyouwanttooverridetheothertransferrules.For
example,youmaywanttorouteallyourcallsimmediatelytovoicemailwhileyouareoutoftheofficeon
vacationoryoumaywanttotransferyourcallstoadifferentextensionifyouaretemporarilyworkingfrom
anotherlocation.
Whenitisturnedon,thealternatetransferruleisalwaysactive.Itoverridesallothertransferrules.
ClosedTransferRule
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
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    							Turnonthistransferruletosethowindirectcallstoyouarehandledduringthenonbusinesshoursthatyour
Connectionadministratorspecifiedforyourorganization.Forexample,youmaywanttorouteallyourcalls
immediatelytovoicemailduringnonbusinesshours.
Whenitisturnedon,theclosedtransferruleisactiveduringnonbusinesshours.
Changing Settings for Call Transfer Rules
Youcanchoosetohaveindirectcallsringyourextension,oranotherextensionorphonenumberthatyou
specify,orbetransferredimmediatelytovoicemail,soyourphonedoesnotringatall.(Whenyousendcalls
tovoicemail,callersdonothavetowaitwhileyourphoneringsunanswered.Yourgreetingplaysimmediately.)
Changing the Settings for a Call Transfer Rule by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings.
Step 3Selectthetransferrulewhosesettingsyouwanttochange.
Step 4AfterConnectionannouncesyourcurrenttransfersettings,followthepromptstoenableordisabletherule,
toswitchbetweentransferringcallstoaphoneandtovoicemail,ortochangeyourtransferphonenumber.
(Totransfercallstoanexternalphonenumber,contactyourConnectionadministrator.)
Changingyourtransfernumberdoesnotchangewhethercallsaretransferredtoaphoneorsentto
voicemail.ConnectiontransferscallstoyourtransfernumberonlyifyoualsospecifythatConnection
transferyourcallstoaphone.
Note
Changing the Settings for a Call Transfer Rule by Using Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say:
"SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.)
Step 3Onthephonekeypad,selecttheoptionTransferSettings.
Step 4Selectthetransferrulewhosesettingsyouwanttochange.
Step 5AfterConnectionannouncesyourcurrenttransfersettings,followthepromptstoenableordisabletherule,
toswitchbetweentransferringcallstoaphoneandtovoicemail,ortochangeyourtransferphonenumber.
(Totransfercallstoanexternalphonenumber,contactyourConnectionadministrator.)
Changingyourtransfernumberdoesnotchangewhethercallsaretransferredtoaphoneorsentto
voicemail.ConnectiontransferscallstoyourtransfernumberonlyifyoualsospecifythatConnection
transferyourcallstoaphone.
Note
   User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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Changing the Settings for a Call Transfer Rule by Using the Phone Keypad
Changing Settings for Call Transfer Rules
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    							Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand
Conversation"prompt.
Tip
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
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Managing Call Transfer Rules
Changing Settings for Call Transfer Rules
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    							   User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
66OL-21232-01  
Managing Call Transfer Rules
Changing Settings for Call Transfer Rules
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    							CHAPTER 16
Managing Your Alternate Contact Numbers
•AboutAlternateContactNumbers,page67
•ChangingYourAlternateContactNumbers,page67
About Alternate Contact Numbers
Alternatecontactnumbersallowyoutooffercallerstheoptiontotransfertoothernumbersbypressingakey
astheylistentoyourgreeting.Analternatecontactnumbercanbetheextensionforanoperatororforanother
user(suchasasupervisororcoworker),oranyothernumberwhereyouoranotherpersoncanbereached.
YourCiscoUnityConnectionadministratordetermineswhichkeyscallerscanpresstotransfertoalternate
contactnumbers;youmaybeabletospecifyupto12alternatecontactnumbers(oneforeachkeyonthe
phonekeypad).
Changing Your Alternate Contact Numbers
Tospecifyanalternatecontactnumberoutsideyourorganization,beginwithanyaccesscodeneededtomake
anexternalcall(forexample,9).Forlong-distancenumbers,includetheapplicabledialingcodes(forexample,
1andtheareacode).
Whenyouspecifyanalternatecontactnumber,youmaywanttoupdateyourgreetingstoincludethe
information(forexample:"Iamawayfrommydeskrightnow.Leaveamessageatthetone,orpress4
totransfertoanothersalesrepresentative.").
Tip
Specifying an Alternate Contact Number by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2AttheMainmenu,selecttheoptionSetupOptions,thenAlternateContactNumbers.
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    							Connectionplaystheprompttoconfigurealternatecontactnumbersonlywhenoneormorekeysare
configuredtotransfertoanalternatecontactnumber.
Note
Step 3Followthepromptstospecifyoneormorealternatecontactnumbers.Thepromptstellyouwhichkeyscan
beusedtotransfertoalternatecontactnumbers.
Specifying an Alternate Contact Number by Using Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say:
"SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.)
Step 3Onthephonekeypad,selecttheoptionAlternateContactNumbers.
Connectionplaystheprompttoconfigurealternatecontactnumbersonlywhenoneormorekeysare
configuredtotransfertoanalternatecontactnumber.
Note
Step 4Followthepromptstospecifyoneormorealternatecontactnumbers.Thepromptstellyouwhichkeyscan
beusedtotransfertoalternatecontactnumbers.
Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand
Conversation"prompt.
Tip
   User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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Specifying an Alternate Contact Number by Using Voice Commands
Changing Your Alternate Contact Numbers
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    							CHAPTER 17
Managing Personal Call Transfer Rule Sets to
Handle Incoming Calls
•AboutPersonalCallTransferRuleSets,page69
•EnablingandDisablingtheUseofPersonalCallTransferRuleSetsbyBasicTransferRules,page69
•EnablingandDisablingtheUseofPersonalCallTransferRuleSets,page70
•EnablingandDisablingIndividualRuleSets,page71
•UsingtheTransferAllRuleSet,page73
•ForwardingAllCallstoCiscoUnityConnection,page75
About Personal Call Transfer Rule Sets
YousetuppersonalcalltransferrulesetssothatCiscoUnityConnectiontransfersparticularcallstoyou
accordingtocalleridentity,timeofday,andyourmeetingschedule,ortransfersyourcallstovoicemailorto
anotherphonenumber.Personalcalltransferrulesaremoreadvancedthanthebasictransferrules—standard,
alternate,andclosed—whichallowyoutoconfigurebasictransfersettings.
YoumanageyourpersonalcalltransferrulesetsinthePersonalCallTransferRuleswebtool.Oncerulesets
havebeendefined,youcanenabletheminthewebtoolorbyphone.(Formoreinformationonhowyouuse
andmanagepersonalcalltransferrulesets,seetheUserGuidefortheCiscoUnityConnectionPersonalCall
TransferRulesWebTool.)
Enabling and Disabling the Use of Personal Call Transfer Rule
Sets by Basic Transfer Rules
CiscoUnityConnectionusespersonalcalltransferrulestoprocessyourcallsonlywhentheactivebasic
rule—standard,alternateorclosed—isconfiguredtoapplypersonalcalltransferrulesinsteadofthebasic
settings.
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    							Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic
Transfer Rule by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings.
Step 3Selectthestandard,alternate,orclosedtransferrule.
Step 4AfterConnectionannouncesyourcurrenttransfersettings,followthepromptstoenableordisablepersonal
calltransferrules.
Step 5RepeatStep3andStep4foreachbasictransferrule,asapplicable.
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic
Transfer Rule by Using Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionasks,"Whatdoyouwanttodo"say:
"SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.)
Step 3Onthephonekeypad,selecttheoptionTransferSettings.
Step 4Selectthestandard,alternate,orclosedtransferrule.
Step 5AfterConnectionannouncesyourcurrenttransfersettings,followthepromptstoenableordisablepersonal
calltransferrules.
Step 6RepeatStep4andStep5foreachbasictransferrule,asapplicable.
Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand
Conversation"prompt.
Tip
Enabling and Disabling the Use of Personal Call Transfer Rule
Sets
EnablingmeansthatConnectionusesyourpersonalcalltransferrulesetstoprocesscallsifyourbasictransfer
rules—thestandard,alternateorclosedtransferrule—areconfiguredtoapplypersonalcalltransferrules
insteadofthebasicsettings.DisablingmeansthatConnectiondoesnotusepersonalcalltransferrulesetsto
processcallsevenifyourbasictransferrulesareconfiguredtoapplypersonalcalltransferrules.Inthatcase,
callswillbetransferredtoyourextension.
   User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
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Enabling or Disabling the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using the Phone Keypad
Enabling and Disabling the Use of Personal Call Transfer Rule Sets
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    							Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using
the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,andPersonalCallTransfer
Rules.
Step 3Toenable,selecttheoptiontoturncallroutingrulesonafterConnectiontellsyouthattheyareoff.
Todisable,selecttheoptionTurnCallRoutingRulesOff.
Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using
Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say:
"SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.)
Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules.
Step 4Toenable,selecttheoptiontoturncallroutingrulesonafterConnectiontellsyouthattheyareoff.
Todisable,selecttheoptionTurnCallRoutingRulesOff.
Enabling and Disabling Individual Rule Sets
Youcanenableonlyonerulesetatatimebyphone,andtherulesetbecomesactiveimmediately.CiscoUnity
Connectionplaystheenablepromptonlywhenyouhavearulesetthatisdisabled.
Disablingarulesetmeansmakingitineligibletobeactive.Connectionplaysthedisablepromptonlywhen
youhavearulesetthatisenabledbutnotactive.
Whennorulesetsaredefinedoractive,callsaretransferredtoyourextension.
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Enabling or Disabling the Use of Personal Call Transfer Rule Sets by Using the Phone Keypad
Enabling and Disabling Individual Rule Sets
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    							Enabling a Rule Set by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,andPersonalCallTransfer
Rules.
Connectionplaystheprompttoenablearulesetonlywhenpersonalcalltransferrulesetsareenabled
foruse.
Note
Step 3SelecttheoptionEnableaTransferRuleSet.
Step 4Followthepromptstoactivatearulesetandtosetthenumberofdaysyouwanttherulesettobeactive.
Enabling a Rule Set by Using Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say:
"SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.)
Step 3Onthephonekeypad,selecttheoptionTransferSettings,thenPersonalCallTransferRules.
Connectionplaystheprompttoenablearulesetonlywhenpersonalcalltransferrulesetsareenabled
foruse.
Note
Step 4SelecttheoptionEnableaTransferRuleSet.
Step 5Followthepromptstoactivatearulesetandtosetthenumberofdaysyouwanttherulesettobeactive.
Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand
Conversation"prompt.
Tip
Disabling a Rule Set by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2AttheMainmenu,selecttheoptionSetupOptions,thenTransferSettings,thenPersonalCallTransfer
Rules,andDisableaTransferRuleSet.
Connectionplaystheprompttodisablearulesetonlywhenthereisarulesetthatisenabledbutnot
active.
Note
Step 3Followthepromptstodisabletheruleset.
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Enabling a Rule Set by Using the Phone Keypad
Enabling and Disabling Individual Rule Sets
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