Cisco Unity Connection 8 Voicemail User Guide

							CHAPTER 5
Managing Deleted Messages
•AboutDeletedMessages,page23
•PermanentlyDeletingDeletedMessages,page23
•CheckingDeletedMessages,page24
About Deleted Messages
CiscoUnityConnectionsavesyourdeletedmessages;youcanplay,restore,orpermanentlydeletethem.
Permanently Deleting Deleted Messages
Deletingmessagescanbeanimportantwaytoreducethesizeofyourmailbox,especiallywhenCiscoUnity
Connectionisnotsetuptoautomaticallydeletemessagesoncetheyreachacertainage.
AskyourConnectionadministratorifthesystemissetuptoenforceamessage-retentionpolicy.Connection
doesnotindicatewhenamessage-retentionpolicyisenforced,nordoesitwarnyoubeforemessagesare
permanentlydeletedasaresultofsuchapolicy.IfConnectionisnotsetuptodoso,makesurethatyou
permanentlydeletemessagesperiodically.
Related Topics
•ManagingtheSizeofYourMailbox,page83
Permanently Deleting Messages by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2AttheMainmenu,selecttheoptionReviewOldMessages,thenDeletedMessages.
Step 3Followthepromptstoreviewyourdeletedmessagesanddeletethemindividually,ortodeleteallmessages
atonce.
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							Permanently Deleting Messages by Using Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionaskswhatyouwanttodo,say:
"EmptyDeletedItemsfolder"topermanentlydeletealldeletedmessages.Say"Yes"whenConnection
promptsyoutoconfirmtheaction.
Or
"Playdeletedmessages"topermanentlydeletemessagesonebyone.Afteryouhavelistenedtoamessage,
say"Delete"topermanentlydeleteit.Toskiptothenextmessagewithoutdeletingthecurrentmessage,say
"Next."
Checking Deleted Messages
Youcanplayyourdeletedmessages,justasyoucanplaynewandsavedmessages.Youcanalsorestorea
deletedmessageasaneworsavedmessage.
Bydefault,themostrecentmessagesareplayedfirst.NotethatyoucannotenabletheMessageTypemenu
orspecifyaplaybackorderbymessagetypefordeletedmessages.
Checking Deleted Messages by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2AttheMainmenu,selecttheoptionReviewOldMessages,thenDeletedMessages.
Step 3Followthepromptstomanageadeletedmessageafteryouhavelistenedtoit.
Step 4WhenConnectionasks,"Whatdoyouwanttodo,"say
Example:
WhenConnectionasks,"Whatdoyouwanttodo,"say
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Permanently Deleting Messages by Using Voice Commands
Checking Deleted Messages 
						

							Checking Deleted Messages by Using Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionasks"Whatdoyouwanttodo,"say:
"Playdeletedmessages"toplayalldeletedmessages.
Or
"Playdeletedmessagesfrom"toheardeletedvoicemessagesfromaspecificConnection
user.
Or
"Playdeleted"toheardeletedmessagesofaspecifictype.(Notethat
Connectionplaysemailsonlyforuserswhohavethetext-to-speechoption.)
Step 3Followthepromptsandusethefollowingvoicecommandstomanageadeletedmessageafteryouhave
listenedtoit:
VoiceCommandAction
"Repeat"Replaymessage
"Previous"Playpreviousmessage
"Next"Playnextmessage
"Saved"Restoreassaved
"Delete"Deletemessagepermanently
"Reply"Replytomessage
"Callsender"Callmessagesender
(Notavailableonsomesystems.)
"Forward"Forwardmessage
"Marknew"Restoreasnew
(Notavailableonsomesystems.)
"Messageproperties"Playmessageproperties
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Checking Deleted Messages by Using Voice Commands
Checking Deleted Messages 
						

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Checking Deleted Messages 
						

							CHAPTER 6
Managing Dispatch Messages
•AboutDispatchMessages,page27
•RespondingtoDispatchMessages,page27
About Dispatch Messages
Dispatchmessagesaresenttoadistributionlistofuserswhoareavailabletorespondtoissues.Onlyone
personneedstoacceptadispatchmessage.AfterCiscoUnityConnectionplaysadispatchmessage,itprovides
thefollowingoptions:
Meansthatyouaretheonlymemberofthedistributionlistwhowillacceptthe
message.Copiesofthemessageareremovedfromthemailboxesofallother
recipients,whethertheyhavelistenedtothemessageornot.
Acceptthemessage
Meansthatthemessageisremovedfromyourmailbox,butcopiesofthemessage
remainasunheardinthemailboxesofotherrecipientswhohavenotyetdeclined
themessage.
Declinethemessage
Ifallotherrecipientshavedeclinedthedispatchmessage,youmust
acceptit.Youwillnotbeallowedtodeclinethemessage.
Note
Meansthatthemessageremainsasanunheardmessageinyourmailboxand
inthemailboxesoftheotherrecipientswhohavenotyetdeclinedthemessage.
Postponethemessage
Responding to Dispatch Messages
Notethefollowingconsiderationsaboutrespondingtodispatchmessages:
•Ifanotherrecipientacceptsthedispatchmessagebeforeyouacceptit,yourcopyofthemessageis
removedfromyourmailbox.
•Whenyoudeclineadispatchmessage,CiscoUnityConnectiondoesnotmoveittoyourdeleteditems
folder.
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							•Dispatchmessagestriggerthemessageindicatoronyourphone.Ifanotherrecipientacceptsadispatch
message,Connectionturnsofftheindicatorafteritremovesthemessagefromyourmailbox.Theremay
beawindowoftimebetweenmessageremovalandtheindicatorgoingoff.Ifyoufindnonewmessages
afternotingtheindicator,itlikelyisbecauseyoucheckedduringthiswindow.
•Whenconfiguringmessagenotificationrulestoincludedispatchmessages,beawarethatbythetime
youreceiveanotificationandcallintoretrievethemessage,itmaybegonefromyourmailboxbecause
anotheruserhasalreadyacceptedthemessage.
Related Topics
•AboutDispatchMessages,page27
Responding to a Dispatch Message by Using the Phone Keypad
Procedure
Afterlisteningtoadispatchmessage,followthepromptstoaccept,decline,orpostponethemessage.
Responding to a Dispatch Message by Using Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say:
"Playdispatchmessages."
Step 3Afterlisteningtoadispatchmessage,followthepromptsandusethefollowingvoicecommandstorespond
tothemessage:
VoiceCommandAction
"Accept"Acceptthemessage
"Decline"Declinethemessage
"Postpone"Postponethemessage
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Responding to Dispatch Messages 
						

							CHAPTER 7
Using Voice Commands to Place Calls
•AboutUsingVoiceCommandstoPlaceCalls,page29
•PlacingCallsbyUsingVoiceCommands,page29
About Using Voice Commands to Place Calls
YoucanplaceacalltoacontactortoanotherCiscoUnityConnectionuserbysayingtheperson'sname,or
phonenumberorextension.
Forexample,whenyousay"CallHarrietSmith,"ConnectionfindstheextensionforHarrietinthecorporate
directoryandplacesthecall.Whenyousay"CallMomathome,"Connectionfindsyourmother'shomephone
numberinyourcontactlistandplacesthecall.
Toplacecallsbyusingvoicecommands,youmustbesignedintoConnection.Thisfeaturecanbeuseful
whenyouarecheckingmessagesandwanttoplaceorreturncalls.
Afteryousayaname,phonenumber,orextension,Connectionplaysamatchingnameornumberandplaces
thecall.IfConnectionfindsmorethanonematchforanameornumberthatyourequested,thefirstmatchis
playedandConnectionwillaskyoutoconfirmwhetherthematchiscorrect.Ifnot,say"No,"andConnection
willcontinuetoplaytheothermatches.
Placing Calls by Using Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say:
"Call"tocallaConnectionuser.(Forexample,"CallFrankEdwards.")
Or
"Callat"tocallacontactataparticularnumber.(For
example,"CallBobonhismobile"or"CallServiceDepartmentatwork.")
Or
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							"Call"tocallaConnectionextensionoraphonenumber.Sayeachdigitindividually.(Forexample,
forextension12345,say"Callonetwothreefourfive,"not"Calltwelvethreeforty-five.")
Step 3AsConnectionsaysthenameornumberofthepersonyouarecalling,youcansay"Cancel"tohaltthelast
actionwithoutlosingyourconnectiontothesystem.
Related Topics
•AboutUsingVoiceCommandstoPlaceCalls,page29
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Placing Calls by Using Voice Commands 
						

							CHAPTER 8
Managing Meetings
•AboutManagingMeetings,page31
•ListingUpcomingMeetings,page31
•StartingImmediateMeetingsinCiscoUnifiedMeetingPlace,page33
About Managing Meetings
RevisedNovember16,2010
YoucancheckupcomingappointmentsandmeetingsthatarescheduledinMicrosoftOutlookorinCisco
UnifiedMeetingPlace.
Otheractionsthatyoucantaketomanageyourmeetingsinclude:
•Acceptingordecliningmeetinginvitations(Outlookmeetingsonly).
•Joiningameetingthatisinprogress.
•Listingtheparticipantsofameeting.
•Hearingthedetailsofameetinginvitation.
•Sendingamessagetothemeetingorganizer.
•Sendingamessagetothemeetingparticipants.
•Cancelingameeting(meetingorganizeronly).
•StartinganimmediatemeetinginCiscoUnifiedMeetingPlace.
Listing Upcoming Meetings
RevisedNovember16,2010
Inadditiontoplayingalistofyourupcomingmeetings,CiscoUnityConnectionplaysdetailsabouteach
meetingandprovidesalistofactionsyoucantake.
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							Listing Upcoming Meetings by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2AttheMainmenu,selecttheoptionMeetings.
Step 3Followthepromptstodefinetheperiodoftimeforwhichyouwanttohearthelistofmeetings.
Step 4Aseachmeetingislisted,followthepromptstogetdetailsaboutthemeeting,jointhemeeting,listthe
participants,sendamessagetotheorganizer,sendamessagetothemeetingparticipants,acceptameeting
invitation,ordeclineameetinginvitation.Themeetingowneralsohastheoptiontocancelameeting.
Listing Upcoming Meetings by Using Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say:
"PlayMeetings"or"ListMeetings"tolistthetime,meetingorganizer,andsubjectforallcurrentand
upcomingmeetings.
Or
"PlayMeetingson"or"ListMeetingson"tolistthetime,meetingorganizer,andsubject
formeetingsonaspecificdate.
Step 3Followthepromptsandusethefollowingvoicecommandstomanageameetingafteryouhavelistenedto
thedescription:
VoiceCommandAction
"Join"JoinaCiscoUnifiedMeetingPlacemeeting
"Listparticipants"Hearlistofparticipants
"Details"Heardetailsfromthemeetingreminder
"Sendmessagetoorganizer"Recordavoicemessagetosendtomeetingorganizer
"Sendmessagetoparticipants"Recordavoicemessagetosendtomeetingparticipants
"Next"Hearthetime,meetingorganizer,andsubjectforthenextmeetingin
yourcalendar
"Previous"Hearthetime,meetingorganizer,andsubjectforthepreviousmeeting
inyourcalendar
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Listing Upcoming Meetings