Cisco Unity Connection 8 Voicemail User Guide

							Forwarding a Message by Using Voice Commands
Procedure
Step 1Afterlisteningtothemessage,say"Forward."
Step 2Recordanintroductiontotheforwardedmessage,ifapplicable.Topauseorresumerecording,press8.
Whenyouarefinished,press#orstaysilentforafewseconds.
Step 3Whenprompted,saythenameofamessagerecipient.
IfConnectionaddsarecipientthatyoudidnotintend,say"Remove"toremovethelastrecipientaddedor
"Editrecipientstoremoveotherrecipients.
Whenyouarefinishedaddressingthemessage,say"Done."
Tip•Forfasteraddressing,saythenameofthenextrecipientbeforeConnectionfinishesthe
confirmationmessage.
•Totemporarilyswitchtousingthephonekeypadforaddingarecipient,press9.Connection
returnstovoice-recognitionmodeafteryouaddtherecipient.
Step 4Followthepromptsandusethefollowingvoicecommandstofinishtheforwardedmessage:
VoiceCommandAction
"Send"Sendthemessage
"Editrecipients"Revieworeditlistofmessagerecipients
"Addnames"Addotherrecipients
"Changerecording"Editrecordedmessage
"Reviewmessageproperties"Reviewmessageproperties
"Markurgent"Markmessageasurgent
"Markprivate"Markmessageasprivate
"Markurgentandprivate"Markmessageasurgentandprivate
"Returnreceipt"Markmessageforreturnreceipt
"Futuredelivery"Deliverthemessageatafuturedateortime
WhenConnectionaskswhenyouwantthemessagedelivered,say
"Today,""Tomorrow,"adayoftheweek,oracalendardate,and
atimeofday.Youmustsay"Send"whenyouarereadytohave
themessagequeuedforfuturedelivery.
"Cancelfuturedelivery"Cancelfuturedelivery
"Reviewmessage"Reviewrecordedmessageandmessageproperties
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
   OL-21232-0113
Forwarding a Message by Using Voice Commands
Forwarding Messages 
						

							Step 5Afteryouhavesenttheforwardedmessage,followthepromptstohandletheoriginalmessage.
Managing Receipts
RevisedNovember16,2010
AsyouworkwithCiscoUnityConnection,youmaymanagethefollowingtypesofreceipts:
Receiptmessagethatinformsyouwhentherecipientplaysyourmessage.Read
Receiptmessagethatinformsyouwhenyourmessagewasdeliveredtotheintended
recipient.
Delivery
Receiptmessagethatinformsyouwhenyourmessagecouldnotbedeliveredto
theintendedrecipient.
Nondelivery
AlthoughyoucanrequestonlyreturnreceiptsintheConnectionphoneinterface,youmaybeabletospecifically
requestreadordeliveryreceiptsbyusinganemailapplication.Notethatyoumayormaynotreceivereceipts
inresponsetoyourrequests,dependingonhowyourrecipient'sandyourvoicemailaccountsaresetup.And
whenyoudoreceivereceiptsinresponsetoyourreceiptrequests,theycanbeeitherreadreceiptsordelivery
receipts,againdependingonhowthevoicemailaccountsaresetup.
Whenyoucheckmessages,Connectionplaysreceiptsalongwithyourothermessages.Youplayanddelete
receiptsinthesamewayasothermessages;youcannotreplytoorforwardthem.
Forreadreceipts,Connectionplaysalistoftherecipientswhoplayedthemessageyousent.Fornondelivery
receipts(NDRs),Connectionidentifiesrecipientswhosemailboxesdidnotacceptthemessage.
AfterConnectionplaysanNDR,youcanheartheoriginalmessageandresendittotherecipient(s)whofailed
toreceiveit.Youcanrecordanintroduction,modifytherecipientlist,andchangedeliveryoptionswhen
resendingamessage.Onceyouresendthemessage,ConnectionautomaticallydeletestheNDR.
Managing Receipts by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2AttheMainmenu,selecttheoptionPlayNewMessages,thenReceipts.
Step 3Followthepromptstomanageyourreceipts.
   User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
14OL-21232-01  
Managing Receipts by Using the Phone Keypad
Managing Receipts 
						

							Managing Receipts by Using Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say:
"PlayReceipts."Connectiontellsyouthetotalnumberofreceiptsthatyouhave,thenplaysthem.
Or
"Playreceipts."Connectiontellsyouthenumberofreceiptsthatmeetyourcriteria,
thenplaysthem.
Step 3Followthepromptsandusethefollowingvoicecommandstomanagethereceiptafteryouhavelistenedto
it:
VoiceCommandAction
"Repeat"Replayreceipt
"Save"Saveorrestoreassaved
"Delete"Deletereceipt
"Resend"Resendoriginalmessage(NDRsonly)
"Marknew"Saveasnew
(Nocommandavailable)Rewindreceipt
"Messageproperties"Playreceiptproperties
"Playoriginalmessage"Playoriginalmessage(NDRsonly)
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
   OL-21232-0115
Managing Receipts by Using Voice Commands
Managing Receipts 
						

							   User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
16OL-21232-01  
Managing Receipts by Using Voice Commands
Managing Receipts 
						

							CHAPTER 4
Finding Messages
•AboutFindingMessages,page17
•FindingMessagesbyUsingtheMessageLocatorOption,page17
•FindingMessagesbyUsingthePhoneViewOption,page18
•FindingMessagesbyUsingtheGotoMessageOption,page21
About Finding Messages
CiscoUnityConnectionoffersthreeoptionsforfindingmessagesbyphone:
Allowsyoutofindnewandsavedvoicemessagesbasedonsearchcriteria.MessageLocator
Allowsyoutofindnewandsavedvoicemessagesbasedonsearchcriteria,
thendisplaysresultsonyourCiscoIPphonescreen.
PhoneView
Allowsyoutofindasavedmessagebasedonthemessagenumber.GotoMessage
Notalloftheseoptionsmaybeavailabletoyou.CheckwithyourConnectionadministrator.
Finding Messages by Using the Message Locator Option
WithMessageLocator,youfindvoicemessagesfromaparticularuserbyenteringthenameoftheuseror
theextension.Youcanalsofindvoicemessagesfromalloutsidecallersormessagesleftbycallerswhocalled
fromaspecificnumber.
Basedonthecriteriathatyouenter,CiscoUnityConnectionbeginsplayingmessagesastheyarefound.By
default,messagesarepresentedinorderofnewesttooldest—regardlessofwhetherthemessagesarenewor
saved—thoughyourConnectionadministratormaychangethisplaybackorder.
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
    OL-21232-0117 
						

							Finding Messages with Message Locator by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2Ifyouarenotusingvoicecommands,skiptoStep3.
Ifyouareusingvoicecommands,say"Touchtoneconversation"orpress9totemporarilychangetousing
thephonekeypad.
ToswitchbacktousingvoicecommandsafteryouhavefinishedusingMessageLocator,hangupand
signintoConnectionagain.
Tip
Step 3AttheMainmenu,selecttheoptionFindMessages.
Step 4Selecttheapplicableoptionandfollowthepromptstofindandmanagethevoicemessagesyouarelooking
for:
DescriptionOption
Whenprompted,usethephonekeypadtospellthenameoftheuserortoenter
theextensionoftheuser.Press##toswitchbetweenspellingandnumberentry.
FromAnotheruser
Connectionsearchesforanymessagesleftbyunidentifiedcallers—including
outsidecallersanduserswhodidnotsignintoConnectionbeforecallingfrom
anexternalphoneorfromaphonethatisnotassociatedwithauseraccount(such
asaconferenceroom).
FromAllOutside
Callers
Whenprompted,usethephonekeypadtoenterthephonenumber—orpartofthe
number—ofthecaller,followedby#.
Somecallersmayhaveadditionaldigitsatthebeginningoftheirphone
numbers,suchascodesforcountry,area,orcity.Notallcallershave
phonenumbersstoredinthesystem.Ifyouhavetroublefindingmessages
fromaspecificcaller,contactyourConnectionadministrator.
Note
FromaSpecificOutside
Caller
Finding Messages by Using the Phone View Option
WithPhoneView,thescreenofyourCiscoIPphoneprovidesavisualdisplayofthesender,date,andtime
ofyourvoicemessages.Youentersearchcriteriatoviewselectedvoicemessagesonthephonescreen.By
default,messagesarelistedinorderofnewesttooldest—regardlessofwhetherthemessagesarenewor
saved—thoughyourConnectionadministratormaychangethisplaybackorder.
   User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
18OL-21232-01  
Finding Messages with Message Locator by Using the Phone Keypad
Finding Messages by Using the Phone View Option 
						

							Finding Messages with Phone View by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2AttheMainmenu,selecttheoptionFindMessages.
Step 3Selecttheapplicableoptionandfollowthepromptstofindthevoicemessagesyouarelookingfor:
DescriptionOption
Connectiondisplaysvoicemessagesthathavenotbeenheard.AllNewMessages
Connectiondisplaysallnewandsavedvoicemessages.AllMessages
Whenprompted,usethephonekeypadtospellthenameoftheuserortoenter
theextensionoftheuser.Press##toswitchbetweenspellingandnumberentry.
FromAnotherUser
Connectionsearchesforanymessagesleftbyunidentifiedcallers—including
outsidecallersanduserswhodidnotsignintoConnectionbeforecallingfrom
anexternalphoneorfromaphonethatisnotassociatedwithauseraccount
(suchasaconferenceroom).
FromAllOutsideCallers
Whenprompted,usethephonekeypadtoenterthephonenumber—orpartof
thenumber—ofthecaller,followedby#.
Somecallersmayhaveadditionaldigitsatthebeginningoftheirphonenumbers,
suchascodesforcountry,area,orcity.Notallcallershavephonenumbers
storedinthesystem.Ifyouhavetroublefindingmessagesfromaspecificcaller,
contactyourConnectionadministrator
FromaSpecificOutside
Caller
Step 4Afterthemessagelistdisplaysonyourphonescreen,usethefollowingsoftkeystoselectmessagesthatyou
wantConnectiontoplay:
DescriptionOption
Startmessageplaybackfortheselectedmessage.Select
Gotothenextpageofmessages,ifapplicable.Next
Gotothepreviouspageofmessages,ifapplicable.Previous
DisplaystheGoToandExitsoftkeys.Thiskeyappearsonlyonphonesthatdisplay
amaximumoffoursoftkeys.
More
Displaysascreenthatallowsyoutoenteramessagenumberbyusingthephone
keypad,thenskipstothatmessagebyhighlightingit.
GoTo
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
   OL-21232-0119
Finding Messages with Phone View by Using the Phone Keypad
Finding Messages by Using the Phone View Option 
						

							DescriptionOption
Exitthedisplayedmessagelist.ThisreturnsyoutotheConnectionsearch-criteria
prompt.
Exit
Step 5Followthepromptstolistentoandmanageyourmessages.
Finding Messages with Phone View by Using Voice Commands
Procedure
Step 1CallandsignintoConnection.
Step 2WhenConnectionasks,"Whatdoyouwanttodo,"usetheapplicablevoicecommandtoselectthetypeof
messagesthatyouwantdisplayedonyourphonescreen:
VoiceCommandAction
"Show"Viewnewandsavedvoicemessagesorreceipts
"Shownewmessages"Viewallnewvoicemessages
"Showmessagesfrom"
Viewneworsavedordeletedvoicemessagesfroma
Connectionuser
"Showsaved"Viewsavedvoicemessagesorreceipts
"Showsavedmessages"Viewallsavedvoicemessages
"Showdeleted"Viewdeletedvoicemessagesorreceipts
"Showdeletedmessages"Viewalldeletedvoicemessages
(Notavailableonsomesystems.)
Step 3Afterthemessagelistdisplaysonyourphonescreen,usethefollowingsoftkeystoselectmessagesthatyou
wantConnectiontoplay:
DescriptionOption
Startmessageplaybackfortheselectedmessage.Select
Gotothenextpageofmessages,ifapplicable.Next
Gotothepreviouspageofmessages,ifapplicable.Previous
DisplaystheGoToandExitsoftkeys.Thiskeyappearsonlyonphonesthatdisplay
amaximumoffoursoftkeys.
More
   User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
20OL-21232-01  
Finding Messages with Phone View by Using Voice Commands
Finding Messages by Using the Phone View Option 
						

							DescriptionOption
Displaysascreenthatallowsyoutoenteramessagenumberbyusingthephone
keypad,thenskipstothatmessagebyhighlightingit.
GoTo
Exitthedisplayedmessagelist.ThisreturnsyoutotheConnectionsearch-criteria
prompt.
Exit
Step 4Usethefollowingvoicecommandstomanagemessagesafteryouhavelistenedtothem:
VoiceCommandAction
"Repeat"Replaymessage
"Previous"Playpreviousmessage
"Next"Playnextmessage
"Save"Saveorrestoreassaved
"Delete"Deletemessage
"Reply"Replytomessage
"Replyall"Replytoall
"Resend"Resendoriginalmessage(nondeliveryreceiptsonly)
"Callsender"Callmessagesender
(Notavailableonsomesystems.)
"Forward"Forwardmessage
"Marknew"Saveorrestoreasnew
N/ARewindmessage
"Fax"Sendtoafaxmachineforprinting
(Notavailableonsomesystems.)
"Messageproperties"Playmessageproperties
Finding Messages by Using the Go to Message Option
Asyoulistentoyourmessages,youcanusetheGotoMessageoptiontofindaparticularmessagebyentering
thenumberofthemessage.
User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)    
   OL-21232-0121
Finding Messages
Finding Messages by Using the Go to Message Option 
						

							Finding Messages with Go to Message by Using the Phone Keypad
Procedure
Step 1CallandsignintoConnection.
Step 2Ifyouarenotusingvoicecommands,skiptoStep3.
Ifyouareusingvoicecommands,say"Touchtoneconversation"orpress9totemporarilychangetousing
thephonekeypad.
ToswitchbacktousingvoicecommandsafteryouhavefinishedusingGotoMessage,hangupand
signintoConnectionagain.
Tip
Step 3AttheMainmenu,selecttheapplicableoption,PlayNewMessagesorReviewOldMessages.
Step 4PresstheGotoMessageshortcutkeys.
AskyourConnectionadministratorfortheshortcutkeysthatyouusetohearthepromptforentering
themessagenumber.
Tip
Step 5Whenprompted,enterthemessagenumberfollowedby#.
Step 6Followthepromptstomanagethemessageafteryouhavelistenedtoit.
   User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)
22OL-21232-01  
Finding Messages with Go to Message by Using the Phone Keypad
Finding Messages by Using the Go to Message Option