Cisco Unity Connection 8 Voicemail User Guide
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User Guide for the Cisco Unity Connection Phone Interface
(Release 8.x)
First Published: February02,2010
Last Modified: November16,2010
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-21232-01
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THESPECIFICATIONSANDINFORMATIONREGARDINGTHEPRODUCTSINTHISMANUALARESUBJECTTOCHANGEWITHOUTNOTICE.ALLSTATEMENTS,INFORMATION,ANDRECOMMENDATIONSINTHISMANUALAREBELIEVEDTOBEACCURATEBUTAREPRESENTEDWITHOUTWARRANTYOFANYKIND,EXPRESSORIMPLIED.USERSMUSTTAKEFULLRESPONSIBILITYFORTHEIRAPPLICATIONOFANYPRODUCTS....
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CONTENTS EnrollingasaCiscoUnityConnectionUser1 AboutEnrollment1 EnrollingasaUser2 WorkingwithCiscoUnityConnectionbyPhone3 AbouttheConnectionConversation3 UsingthePhoneKeypadwiththeConnectionConversation3 UsingVoiceCommandswiththeConnectionConversation4 VoicemailBasics5 CallingCiscoUnityConnection5 SendingVoiceMessages5 SendingaVoiceMessagebyUsingthePhoneKeypad6 SendingaVoiceMessagebyUsingVoiceCommands7 CheckingMessages8 CheckingMessagesbyUsingthePhoneKeypad8 CheckingMessagesbyUsingVoiceCommands9...
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FindingMessageswithPhoneViewbyUsingthePhoneKeypad19 FindingMessageswithPhoneViewbyUsingVoiceCommands20 FindingMessagesbyUsingtheGotoMessageOption21 FindingMessageswithGotoMessagebyUsingthePhoneKeypad22 ManagingDeletedMessages23 AboutDeletedMessages23 PermanentlyDeletingDeletedMessages23 PermanentlyDeletingMessagesbyUsingthePhoneKeypad23 PermanentlyDeletingMessagesbyUsingVoiceCommands24 CheckingDeletedMessages24 CheckingDeletedMessagesbyUsingthePhoneKeypad24 CheckingDeletedMessagesbyUsingVoiceCommands25...
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TurningYourAlternateGreetingOnorOffbyUsingVoiceCommands38 ChangingGreetings38 ChangingaGreetingbyUsingthePhoneKeypad39 ChangingaGreetingbyUsingVoiceCommands39 PlayingAllGreetings40 PlayingAllGreetingsbyUsingthePhoneKeypad40 PlayingAllGreetingsbyUsingVoiceCommands40 RecordingGreetingsinAdditionalLanguageswithaMultilingualSystem41 RecordingaGreetinginanAdditionalLanguagebyUsingthePhoneKeypad41 RecordingaGreetinginanAdditionalLanguagebyUsingVoiceCommands41 ManagingMessageNotification43...
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ChangingYourUserPreferences55 AboutUserPreferences55 ChangingYourPIN55 ChangingYourPINbyUsingthePhoneKeypad56 ChangingYourPINbyUsingVoiceCommands56 ChangingYourRecordedName56 ChangingYourRecordedNamebyUsingthePhoneKeypad57 ChangingYourRecordedNamebyUsingVoiceCommands57 ChangingYourDirectoryListingStatus57 ChangingYourDirectoryListingStatusbyUsingthePhoneKeypad57 ChangingYourDirectoryListingStatusbyUsingVoiceCommands58 ChangingYourAlternateDevices58 ChangingYourAlternateDevicesbyUsingthePhoneKeypad58...
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EnablingorDisablingtheUseofPersonalCallTransferRuleSetsbyaBasicTransferRule byUsingVoiceCommands70 EnablingandDisablingtheUseofPersonalCallTransferRuleSets70 EnablingorDisablingtheUseofPersonalCallTransferRuleSetsbyUsingthePhone Keypad71 EnablingorDisablingtheUseofPersonalCallTransferRuleSetsbyUsingVoice Commands71 EnablingandDisablingIndividualRuleSets71 EnablingaRuleSetbyUsingthePhoneKeypad72 EnablingaRuleSetbyUsingVoiceCommands72 DisablingaRuleSetbyUsingthePhoneKeypad72...
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AboutBroadcastMessages81 ManagingtheSizeofYourMailbox83 AboutMailboxSize83 ReasonsYourMailboxMayFillUpQuickly83 CiscoUnityConnectionPhoneMenusandVoiceCommands85 AboutthePhoneMenuandVoiceCommandTables85 PhoneMenusfortheStandardConversation85 PhoneMenusfortheClassicConversation90 PhoneMenusforOptionalConversation194 PhoneMenusforAlternateKeypadMappingN98 PhoneMenusforAlternateKeypadMappingX101 PhoneMenusforAlternateKeypadMappingS103 VoiceCommands106 User Guide for the Cisco Unity Connection Phone...
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CHAPTER 1 Enrolling as a Cisco Unity Connection User •AboutEnrollment,page1 •EnrollingasaUser,page2 About Enrollment YourfirststepinusingCiscoUnityConnectionistoenrollasauser,whichyoudobyphone.Typically, Connectionissetupsothatyouhearthefirst-timeenrollmentconversationwhenyoucallthesystemforthe firsttime. Thefirst-timeenrollmentconversationisasetofprerecordedpromptsthatguideyouasyoudothefollowing tasks: •Recordyourname. •Recordagreetingthatoutsidecallershearwhenyoudonotansweryourphone. •ChangeyourPIN....
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Enrolling as a User Procedure Step 1DialtheapplicablenumbertocallCiscoUnityConnectionfromyourdeskphone,fromanotherphonewithin yourorganization,orfromoutsideyourorganization. Step 2Ifyouarecallingfromanotherphonewithinyourorganizationorfromoutsideyourorganization,press* (starkey)whenConnectionanswers. Step 3Respondasprompted.YoudonotneedtorefertoanyConnectiondocumentationduringenrollment.The systemwilltellyouwhentheenrollmentprocessiscomplete....