Casio EX N20 User Manual

							111Appendix
.If the camera’s back lamp starts flashing red...
• Ambient temperature or the temperature of the battery may be either too high or 
too low. Disconnect the USB cable and wait until temperature is within the 
allowable charging range before trying again.
• Battery contacts may be dirty. Wipe them with a dry cloth.
• Try connecting to a different computer USB port. Depending on the setup of your 
computer, you may not be able to charge the camera’s battery over a USB 
connection.
.Precautions during Use
• Operation provided by a battery under cold conditions is always less than operation 
under normal temperatures. This is due to the characteristics of the battery, not the 
camera.
• Charge the battery in an area where the temperature is within the range of 10°C to 
35°C (50°F to 95°F). Outside this temperature range charging can take longer than 
normal or even fail.
• Do not tear or remove the battery outer label.
• If a battery provides only very limited operation following a full charge, it probably 
means the battery has reached the end of its service life. Replace the battery with a 
new one.
.Storage Precautions
• Storing the battery for a long time while it is charged can cause deterioration of 
battery characteristics. If you do not plan to use a battery for some time, fully use 
up its charge before storing it.
• Always remove the battery from the camera when you are not using it. A battery left 
in the camera can discharge and go dead, which will require some time to charge 
when you need to use the camera.
• Store batteries in a cool, dry place (20°C (68°F) or lower).
• To prevent over discharging of an unused battery, fully charge it, and then load it in 
the camera and fully use up the charge about once every six months.
Power Supply
Charging
If problems continue to occur after you perform the above steps, it could mean that 
the battery is faulty. Contact your nearest CASIO authorized service center.
Battery Precautions 
						

							112Appendix
.Precautions during Use
• The bundled USB-AC adaptor is designed for operation with any power supply in 
the range of 100V to 240V AC, 50/60Hz. Note, however, that the shape of the 
power cord plug depends on each country or geographic area. Before taking the 
camera and USB-AC adaptor along on a trip, check with travel agent about the 
power supply requirements in your destination(s).
• Do not connect the USB-AC adaptor to a power supply through a voltage converter 
or similar device. Doing so can lead to malfunction.
.Extra Batteries
• Taking along extra fully charged batteries (NP-80) is recommended while on a trip 
in order to avoid not being able to shoot images due to the battery going dead.
See page 19 for information about supported memory cards and how to load a 
memory card.
.Using a Memory Card
• SD memory cards, SDHC memory cards, and SDXC 
memory cards have a write protect switch. Use the 
switch when you need to guard against accidentally 
deleting data. Note, however, if you write protect an SD 
memory card you must then turn write protection off 
whenever you want to record to it, format it, or delete 
any of its images.
• If a memory card starts to behave abnormally during image playback, you can 
restore normal operation by reformatting it (page 100). However, it is 
recommended that you always take along multiple memory cards whenever using 
the camera far away from the home or office.
• As you record data to and delete data from a memory card a number of times, it 
loses its ability to retain data. Because of this, periodic re-formatting of a memory 
card is recommended.
• Electrostatic charge, electrical noise, and other phenomena can cause data to 
become corrupted or even lost. Make sure that you always back up important data 
on other media (CD-R, CD-RW, hard disk, etc.).
Using the Camera in another Country
Using a Memory Card
Write enabled
Write disabled 
						

							113Appendix
.Memory Card Handling Precautions
• Certain types of memory cards can slow down processing speed. Whenever 
possible use an Ultra High-Speed Type memory card. Note, however, that not all 
operations can be guaranteed even if an Ultra High-Speed Type memory card is 
used. Certain movie quality settings can result in too much time being required to 
record data, which can result in breaks in the image and/or audio during playback. 
If this happens, the »
 and Y
 will flash on the monitor screen.
The tables in this section show the initial default settings on menus that appear in the 
REC mode and PLAY mode when you reset the camera (page 100).
• A dash (–) indicates an item whose setting is not reset or an item for which there is 
no reset setting.
IMPORTANT!
• Depending on the recording mode, some of the items on the menu that appears 
may not be usable.
.REC Mode
“REC” Tab
“Quality” Tab
Reset Initial Default Settings
FocusAuto Focus
Focus Frameß
AF AreaI Multi
Face DetectionOn
CSOff
Anti ShakeOff
L/R KeyOff
GridOff
Icon HelpOn
Memoryb
 BEST SHOT: 
Off / Flash: On / 
Focus: Off / 
White Balance: Off / 
ISO: Off / 
AF Area: On / 
CS: Off / 
Self-timer: Off / 
MF Position: Off / 
Zoom Position: Off
 Quality 
(Snapshots)Normal
EV Shift0.0
White BalanceAuto
TISOAuto
Color FilterOff 
						

							114Appendix
“Set Up” Tab
.PLAY Mode
“PLAY” Tab
“Set Up” Tab
• The contents of the “Set Up” tab are the same in the REC mode and PLAY mode.
Eye-FiOn
SoundsStartup: Sound 1 / 
Half Shutter: 
Sound 1 / 
Shutter: Sound 1 / 
Operation: Sound 1 / 
=Operation: 
...///// 
=Play: ...////
StartupOff
File No.Continue
World Time–
TimestampOff
Adjust–
Date Style–
Language–
Sleep1 min
Auto Power 
Off2 min
RECOff
Ü DisabledOff
Video Out–
Format–
Reset–
DPOF Printing–
Protect–
Resize–
Trimming–
Dubbing–
Copy– 
						

							115Appendix
When things don’t go right... 
Troubleshooting
ProblemPossible Cause and Recommended Action
Power Supply
Power does not 
turn on.1)The battery may not be loaded correctly (page 13).
2)The battery may be dead. Charge the battery (page 14). If the 
battery goes dead soon after being charged, it means the 
battery has reached the end of its life and needs to be 
replaced. Purchase a separately available CASIO NP-80 
rechargeable lithium ion battery.
The camera 
suddenly powers 
down.1)Auto Power Off may have activated (page 98). Turn power 
back on.
2) The battery may be dead. Charge the battery (page 14).
3) The camera’s protection function may have activated 
because camera temperature is too high. Turn off the camera 
and wait until it cools down before trying to use it again.
Power will not turn 
off. Nothing 
happens when a 
button is pressed.Remove the battery from the camera and then reload it.
Image Recording
Image is not 
recorded when the 
shutter button is 
pressed.1)If the camera is in the PLAY mode, press [r
] (REC) to enter 
the REC mode.
2) If the flash is charging, wait until the charge operation 
finishes.
3) If the message “Memory Full” appears, transfer images to 
your computer, delete images you no longer need, or use a 
different memory card.
Auto Focus does 
not focus properly.1)If the lens is dirty, clean it off.
2)The subject may not be in the center of the focus frame when 
you compose the image.
3) The subject you are shooting may not be a type that is 
compatible with Auto Focus (page 30). Use manual focus 
(page 52).
4) You may be moving the camera when shooting. Try shooting 
with Anti Shake or use a tripod.
5)You may be pressing the shutter button all the way without 
waiting for Auto Focus. Half-press the shutter button and 
allow enough time for Auto Focus to focus. 
						

							116Appendix
The subject is out 
of focus in the 
recorded image.The image may not be focused properly. When composing the 
image, make sure the subject is located inside the focus frame.
The flash does not 
fire.1)If ?
 (Flash Off) is selected as the flash mode, change to 
another mode (page 35).
2) If the battery is dead, charge it (page 14).
3) If a BEST SHOT scene that uses ?
 (Flash Off) is selected, 
change to a different flash mode (page 35) or select a 
different BEST SHOT scene (page 46).
The red ? (Flash 
Off) icon is 
displayed on the 
monitor screen and 
the flash does not 
fire.The flash unit may be malfunctioning. Contact a CASIO 
authorized service center or your original retailer. Note that 
though the flash will not fire, you still can use the camera for 
non-flash shots.
Camera powers 
down during Self-
timer countdown.The battery may be dead. Charge the battery (page 14).
The monitor screen 
image is out of 
focus.1) You may be using Manual Focus and have not focused the 
image. Focus the image (page 53).
2)You may be using ´
 (Macro) for scenery or portraits. Use 
Auto Focus for scenery and portrait shots (page 52).
3) You may be trying to use Auto Focus or ) (Infinity) when 
shooting a close-up shot. Use the ´
 (Macro) for close ups 
(page 52).
There is a vertical 
line in the monitor 
screen image.Shooting a very brightly lit subject can cause a vertical band to 
appear in the monitor screen image. This is a CCD 
phenomenon known as “vertical smear”, and does not indicate 
malfunction of the camera. Note that vertical smear is not 
recorded with the image in the case of a snapshot, but it is 
recorded in the case of a movie.
There is digital 
noise in images.1) Sensitivity may have been increased automatically for a dark 
subject, which increases the chance of digital noise. Use a 
light or some other means to illuminate the subject.
2) You may be attempting to shoot in a dark location with ?
 
(Flash Off) selected, which can increase digital noise and 
make images appear coarse. In this case, turn on flash (page 
35) or use lights for illumination.
3)Shooting with a high ISO sensitivity setting or with the 
Lighting feature can cause an increase in digital noise. Use a 
light or some other means to illuminate the subject.
ProblemPossible Cause and Recommended Action 
						

							117Appendix
A recorded image 
was not saved.1)Camera power may have been turned off before the save 
operation was complete, which will result in the image not 
being saved. If the battery indicator shows  , charge the 
battery as soon as possible (page 17).
2) You may have removed the memory card from the camera 
before the save operation was complete, which will result in 
the image not being saved. Do not remove the memory card 
before the save operation is complete.
Though available 
lighting is bright, 
the faces of people 
in the image are 
dark.Not enough light is reaching the subjects. Change the flash 
mode setting to <
 (Flash On) for daylight synchro flash (page 
35), or adjust EV shift to the + side (page 61).
Night shots come 
out bad.Use the following BEST SHOT scenes (page 46) when shooting 
at night.
• Night Scene (for shooting night scenery only)
• Night Scene Portrait (for shooting people against night 
scenery)
Subjects are too 
dark when shooting 
images in a 
seashore or ski 
area.Sunlight reflected by water, sand, or snow, can cause 
underexposure of images. Change the flash mode setting to <
 
(Flash On) for daylight synchro flash (page 35), or adjust EV 
shift to the + side (page 61).
Digital zoom 
(including HD 
zoom) does not 
work. The zoom 
bar indicates zoom 
only up to a zoom 
factor of 5.0.Time stamping may be turned on, which will cause digital zoom 
to be disabled. Turn off time stamping (page 96).
The image is out of 
focus during movie 
recording.1) Focusing may not be possible because the subject is outside 
the focus range. Shoot within the allowable range.
2)The lens may be dirty. Clean the lens (page 109).
ProblemPossible Cause and Recommended Action 
						

							118Appendix
Playback
The color of the 
playback image is 
different from what 
appears on the 
monitor screen 
when shooting.Sunlight or light from another source may be shining directly 
into the lens when you are shooting. Position the camera so 
sunlight does not shine directly into the lens.
Images are not 
displayed.This camera cannot display non-DCF images recorded onto a 
memory card using another digital camera.
Images cannot be 
edited (with 
resizing, trimming, 
rotation).Note that you cannot edit the following types of snapshots.
•Movies
• Snapshots recorded with another camera
File Deletion
A file cannot be 
deleted.1)The file may be protected. Unprotect the file (page 73).
2)“Ü Disabled” setting may be “On”. Change the setting to 
“Off” (page 99).
Other
The wrong date 
and time are 
displayed, or the 
wrong date and 
time are being 
stored along with 
image data.The date and time setting is off. Set the correct date and time 
(page 96).
The messages on 
the display are in 
the wrong 
language.The wrong display language is selected. Change the display 
language setting (page 97).
Images cannot be 
transferred over a 
USB connection.1) The USB cable may not be connected securely. Check all 
connections.
2)If the camera is not turned on, turn it on.
3) Your computer may not be able to recognize the camera if 
you connect via a USB hub. Always connect directly to the 
computer’s USB port.
ProblemPossible Cause and Recommended Action 
						

							119Appendix
Language selection 
screen appears 
when the camera is 
turned on.1) You did not configure initial settings after purchasing the 
camera or the camera may have been left with a dead 
battery. Check the camera setup (pages 18, 97).
2) There may be a problem with the camera’s memory data. If 
this is the case, perform the reset operation to initialize the 
camera’s setup (page 100). After that, configure each setting. 
If the language selection screen does not re-appear when you 
turn the camera on, it means that the camera’s memory 
management data has been restored.
If the same message appears after you turn power back on, 
contact your retailer or a CASIO authorized service center.
There are various 
indicators and 
values on the 
monitor screen.The monitor screen shows indicators and other information 
about shooting conditions and the image you are recording. You 
can use [8] (DISP) to select what information you want to 
include on the display (page 11).
The time and date 
settings configured 
the first time after 
purchasing the 
camera are reset to 
their factory 
defaults when 
remove the 
camera’s battery.Load the camera’s battery and reconfigure the time and date 
settings (page 18). Do not remove the battery from the camera 
for at least 24 hours after configuring time and date settings. 
After that, the settings will not be reset if you remove the 
battery.
• If the time and date are reset to their factory default settings 
when you remove the battery after it has been loaded for 
more than 24 hours, it could mean that the camera’s setting 
memory is defective. Contact your retailer or a CASIO 
authorized service center.
Buttons are not 
responsive right 
after the power has 
been turned on.With large capacity memory cards there is a delay after the 
power has been turned on before the buttons become 
responsive.
ProblemPossible Cause and Recommended Action 
						

							120Appendix
Display Messages
ALERTThe camera’s protection function may have activated 
because camera temperature is too high. Turn off the 
camera and wait until it cools down before trying to use it 
again.
Battery is low.Battery power is low.
Card ERRORThere is something wrong with the memory card. Turn off the 
camera, remove the memory card and then reload it into the 
camera. If this message re-appears when you turn the 
camera back on, format the memory card (page 100).IMPORTANT!
• Formatting a memory card deletes all its files. Before 
formatting, try transferring recoverable files to a computer 
or some other storage device.
File could not be 
saved because 
battery is low.Battery power is low, so an image file could not be saved.
Folder cannot be 
created.You are trying to record a file while there are already 9999 
files stored in the 999th folder. If you want to record more, 
delete files you no longer need (page 29).
Images are being 
transferred. Stop 
transfer and turn 
off power?You are attempting to turn off power while image data is 
being transferred using the Eye-Fi card (page 88).
LENS ERRORThis message appears and the camera turns off whenever 
lens performs some unexpected operation. If the same 
message appears after you turn power back on, contact a 
CASIO authorized service center or your original retailer.
Memory FullMemory is full with images you recorded and/or files saved 
by editing operations. Delete files you no longer need (page 
29).
Record ErrorImage compression could not be performed for some reason 
during image data storage. Shoot the image again.
RETRY POWER ONThe lens came into contact with an obstruction while moving. 
The camera will turn off automatically when this message 
appears. Remove the obstruction and turn power back on 
again.
SYSTEM ERRORYour camera system is corrupted. Contact your retailer or a 
CASIO authorized service center.