Canon Eos Rebel T3i 600d Instruction Manual

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Troubleshooting Guide
 Under [7  Custom Functions (C.Fn) ], set [5: High ISO speed noise 
reduction ] to [Standard ], [Low ], or [ Disable ]. If it is set to [ Strong], 
the maximum burst during continuous  shooting will greatly decrease 
(p.254).
  If you shoot something that has fine detail (field of grass, etc.), the file 
size will be larger and the actual  maximum burst might be lower than 
the number mentioned on page 76.
  Under [ 7 Custom Functions (C.Fn) ], if [6: Highlight tone priority ] 
is set to [ 1: Enable ], ISO 100 cannot be set. If [ 0: Disable] is set, ISO 
100 can be set (p.254). This also a pplies to movie shooting (p.159).
  Under [ 7 Custom Functions (C.Fn) ], if [6: Highlight tone priority ] 
is set to [ 1: Enable ], the Auto Lighting Optimi zer cannot be set. If [0: 
Disable ] is set, the Auto Lighting Opti mizer can be set (p.254). This 
also applies to movie shooting (p.162).
  Under [ 7 Custom Functions (C.Fn) ], if [6: Highlight tone priority ] 
is set to [ 1: Enable ], the [H] ISO speed cannot be selected even when 
[ 2: ISO expansion ] has been set to [1: On]. If [0: Disable] is set, [ H] 
can be set (p.252).
The maximum burst during continuous shooting is lower.
ISO 100 cannot be set.
The Auto Lighting Optimizer cannot be set.
ISO speed [H] (ISO 12800) cannot be set.
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 If you shoot at night when the ba ckground is dark, the shutter speed 
becomes slow automatically (slow- sync shooting) so that both the 
subject and background are properly  exposed. If you do not want a 
slow shutter speed to be set, set [ 3: Flash sync. speed in Av mode ] 
in [ 7 Custom Functions (C.Fn) ] to 1 or 2 (p.252).
  In the  A, 2,  4, and  6 modes, the built-in flash will pop-up 
automatically when flash is necessary.
  If you shoot continuously with the bui lt-in flash at short intervals, the 
flash might stop operating  to protect the flash unit.
  If flash exposure compensation has bee n set on an external Speedlite, 
[ Flash exp. comp ] (p.182) cannot be set in the [ External flash func. 
setting ] screen. Also, if you set flash exposure compensation with the 
camera and then set flash exposure compensation with the external 
Speedlite, the Speedlite’s flash exposure compensation setting will 
override the camera’s. When the Speedlite’s flash exposure 
compensation is canceled (set to 0) , flash exposure compensation can 
be set with the camera.
  Under [ 7 Custom Functions (C.Fn) ], set [3: Flash sync. speed in 
Av mode ] to [0: Auto ] (p.252).
  The built-in flash’s pop-up mechanism  moves slightly. This is normal.
When I use the  mode with flash, the shutter speed 
becomes slow.
The built-in flash pops up by itself.
The built-in flash does not fire.
I cannot set flash exposure compensation with [External 
flash func. setting].
High-speed sync cannot be set in the < f> mode.
The camera makes a noise when it is shaken.
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Troubleshooting Guide
 If you use flash, the shutter will  make two sounds each time you shoot 
(p.125).
  It indicates that the camera’s intern al temperature is high. If the white 
 icon is displayed, the st ill photo’s image quality might 
deteriorate. If the red < E> icon is displayed, it indicates that the Live 
View or movie shooting will soon be  terminated automatically (p.139, 
163).
  If the card’s writing speed is  slow, movie shooting may stop 
automatically. Use an SD Speed Class 6 “ ” or faster card. To 
find out the card’s read/write speed,  see the card manufacturer’s Web 
site, etc.
  The movie shooting will be terminated  automatically if the file size 
reaches 4 GB or if the movie  length reaches 29 min. 59 sec.
  Flickering, horizontal stripes (noise ), or irregular exposures can be 
caused by fluorescent light, LED bulbs, or other artificial lighting during 
movie shooting. Also, changes in th e exposure (brightness) or color 
tone might also be recorded. With  manual exposures, a slow shutter 
speed may solve the problem.
The shutter makes two shootin g sounds during Live View 
shooting.
During Live View and movie shooting, a white < s> or red 
< E > icon is displayed.
Movie shooting terminates by itself.
The image flickers or horizontal  stripes appear during movie 
shooting.
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284
 If the LCD monitor is dirty,  use a soft cloth to clean it.
  In low or high temperatures, the  LCD monitor display may seem slow 
or might look black. It will retu rn to normal at room temperature.
  It is the highlight alert (p.228). Overexposed highl ight areas with a loss 
of highlight detail will blink.
  If the image has been protected,  it cannot be erased (p.222).
  Movies edited with a personal computer using the provided 
ZoomBrowser EX/ImageBrowser (p.302)  or other software cannot be 
played with the camera. However,  video snapshot albums edited with 
ZoomBrowser EX/ImageBrowser  can be played on the camera.
  If you operate the camera’s dials or  lens during movie shooting, the 
operation noise will also be reco rded. Use an external microphone 
(commercially available) (p.160).
  During autoexposure movie shooting, if  there is a drastic change in the 
exposure level, the recording will  stop momentarily until the brightness 
stabilizes. If this happens, us e manual exposure (p.144).
Playback Problems
The LCD monitor does not display a clear image.
Part of the image blinks in black.
The image cannot be erased.
The movie cannot play.
When the movie is played, camera operation noise can be 
heard.
The movie has still moments.
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Troubleshooting Guide
 If you move the camera to the left  or right quickly (high-speed panning) 
or shoot a moving subject, t he image may look distorted.
  Make sure the AV cable or HDMI ca ble’s plug is inserted all the way in 
(p.218, 221).
  Set the video OUT system (NTSC/PAL)  to the same video system as 
the TV set (p.221).
  Depending on the card reader and com puter OS used, SDXC cards 
might not be correctly recognized . In such a case, connect your 
camera to the computer with th e provided interface cable, then 
transfer the images to your com puter using EOS Utility (provided 
software, p.302).
  In Basic Zone modes and in movie  shooting mode, certain tabs and 
menu options are not displayed. Se t the shooting mode to a Creative 
Zone mode (p.43).
  Set the color space to sRGB. If Adobe  RGB is set, the first character 
will be an underscore (p.121).
The subject looks distorted during movie shooting.
No image appears on the TV screen.
My card reader does not recognize the card.
Display Problems
The menu screen shows few tabs and options.
The file name’s first characte r is an underscore (“_MG_”).
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 It is a movie file (p.171).
  The correct date and time has not been set (p.34).
  The shooting date and time does not  appear in the picture. The date 
and time is instead recorded  in the image data as shooting 
information. When printing, you can  imprint the date and time in the 
picture by using the date and time recorded in the shooting information \
(p.241).
  If the card has recorded a number of images greater than the camera 
can display, [ ###] will be displayed (p.207).
  [Eye-Fi settings ] will appear only when an Eye-Fi card is inserted into 
the camera. If the Eye-Fi card has  a write-protect tab set to the LOCK 
position, you will not be able to che ck the card’s connection status or 
disable Eye-Fi card transmission (p.265).
  What is displayed on the screen di ffers depending on the printer. This 
instruction manual lists all th e printing effects available (p.
240).
The file name starts with “MVI_”.
The shooting date and time displayed is incorrect.
The date and time is not in the picture.
[###] is displayed.
[Eye-Fi settings] does not appear.
Printing-Related Problems
There are fewer printing effects than listed in the instruction 
manual.
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If there is a problem with the camera, an 
error message will appear. Follow the on-
screen instructions.
* If the error still persists, write down the error No.  and contact your nearest 
Canon Service Center.
Error Codes
No.Error Message & Solution
01
Communications between the camera  and lens is faulty. Clean the 
lens contacts.
Î Clean the electrical contacts on  the camera and lens and use a 
Canon lens (p.15, 18).
02
Card cannot be accessed. Reinse rt/change card or format card 
with camera.
Î Remove and insert the  card again, replace the card, or format the 
card (p.29, 45).
04
Cannot save images because  card is full. Replace card.
ÎReplace the card, eras e unnecessary images,  or format the card 
(p.29, 224, 45).
05
The built-in flas h could not be ra ised. Turn the camera off and on 
again.
Î Operate the power switch (p.32).
06
Sensor cleaning is  not possible. Turn th e camera off and on 
again.
Î Operate the power switch (p.32).
10, 20,
30, 40,
50, 60,
70, 80Shooting is not possible  due to an error. Turn the camera off and 
on again or re-install the battery.
Î Operate the power switch, remove  and install the battery pack 
again, or use a Canon lens (p.32, 28).
Error No.
Countermeasures
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•TypeTy p e :Digital, single-lens reflex, AF/AE camera with built-in flashRecording media:SD memory card, SDHC memory card, SDXC memory cardImage sensor size: Approx. 22.3 x 14.9 mm
Compatible lenses: Canon EF le nses (including EF-S lenses)
(35mm-equivalent focal length  is approx. 1.6 times the 
lens focal length)
Lens mount: Canon EF mount
• Image SensorType: CMOS sensor
Effective pixels: Approx. 18.00 megapixels
Aspect ratio: 3:2
Dust delete feature: Auto, Manual, Dust Delete Data appending
• Recording SystemRecording format: Des ign rule for Camera File System 2.0
Image type: JPEG, RAW (14-bit Canon original) RAW+JPEG Large simultan eous recording possible
Recorded pixels: L (Lar ge) : Approx. 17.90 megapixels (5184 x 3456)
M (Medium) : Approx. 8.00  megapixels (3456 x 2304)
S1 (Small 1) : Approx. 4.50  megapixels (2592 x 1728)
S2 (Small 2) : Approx. 2.50  megapixels (1920 x 1280)
S3 (Small 3) : Approx. 350, 000 pixels (720 x 480)
RAW : Approx. 17.90 megapixels (5184 x 3456)
• Image Processing During ShootingPicture Style: Auto, Standard, Portrait,  Landscape, Neutral, Faithful, 
Monochrome, User Def. 1 - 3
Basic+:
Shoot by ambience selection,  Shoot by lighting or scene typeWhite balance: Auto, Preset (Dayligh t, Shade, Cloudy, Tungsten light, 
White fluorescent lig ht, Flash), Custom
White balance correction an d white balance bracketing 
features provided
*
Flash color temperature inform ation communication providedNoise reduction: Applicable to long  exposures and high ISO speed shots
Automatic image 
brightness correction: A uto Lighting Optimizer
Highlight tone priority: Provided
Lens peripheral 
illumination correction: Provided
Specifications
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Specifications
• ViewfinderType:Eye-level pentamirror
Coverage:Vertical/Horizontal approx. 95% (with Eye point approx. 19 mm)Magnification: Approx. 0.85x (-1 m-1 with 50mm lens at infinity)
Eye point: Approx. 19 mm (From eyep iece lens center at -1 m-1)Built-in dioptric adjustment: Approx. -3.0 - +1.0 m-1 (dpt)
Focusing screen: Fixed, Precision Matte
Mirror: Quick-return type
Depth-of-field preview: Provided
• AutofocusType: TTL secondary image-registration, phase detection
AF points: 9 AF points
Metering range: EV -0.5 - 18  (at 23°C/73°F, ISO 100)
Focus modes: One-Shot AF , AI Servo AF, AI Focus AF, Manual focusing 
(MF)
AF-assist beam: Small series of  flashes fired by built-in flash
• Exposure ControlMetering modes: 63-zone TTL full-aperture metering
• Evaluative metering (linked to all AF points)
• Partial metering (a pprox. 9% of viewfinder at center)
• Spot metering (approx. 4%  of viewfinder at center)
• Center-weighted average metering
Metering range: EV 1 -  20 (at 23°C/73°F with EF50mm f/1.4 USM lens, 
ISO 100)
Exposure control: Program AE (Scene In telligent Auto, Flash Off, Creative 
Auto, Portrait, Landscape, Close-up, Sports, Night 
Portrait, Program),  shutter-priority AE, aperture-priority 
AE, manual exposure, auto matic depth-of-field AE
ISO speed: Basic Zone modes:  ISO 100 - 3200 set automatically
(Recommended  Creative Zone mode s : ISO 100 - 6400 set manually
exposure index) (whole-stop incr ements), ISO 100 - 6400 set 
automatically, maximum ISO speed settable for ISO 
Auto, or ISO expansion to “H ” (equivalent to ISO 12800)
Exposure compensation: Manual: ±5 stops in 1/3- or 1/2-stop increments
AEB: ±2 stops in 1/3- or 1/2- stop increments (Can be 
combined with manual  exposure compensation)
AE lock: Auto: Applied in One-Sh ot AF mode with evaluative 
metering when focus is achieved
Manual: By AE lock button
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290
•ShutterType:Electronically-controlled, focal-plane shutter
Shutter speeds: 1/4000 sec. to 1/60 se c. (Scene Intelligent Auto mode), 
X-sync at 1/200 sec.
1/4000 sec. to 30  sec., bulb (Total shutter speed range. 
Available range varies by shooting mode.)
• FlashBuilt-in flash: Retractable, auto pop-up flash
Guide No.: Approx. 13/43 (I SO 100, in meters/feet)
Flash coverage:  Approx. 17mm lens angle of view
Recycling time approx. 3 sec.
Wireless master unit function provided
External flash: EX-series Speedlite (Flash functions  settable with the 
camera)
Flash metering: E-TTL II autoflash
Flash exposure compensation: ±2 stops in 1/3- or 1/2-stop increments
FE lock: Provided
PC terminal: None
• Drive SystemDrive mode:Single shooting, continuous shoot ing, self-timer with 10-sec. 
or 2-sec. delay and 10-sec.  delay with continuous shooting
Continuous shooting speed: Max. approx. 3.7 shots/sec.
Max. burst: JPEG Large/ Fine: Approx. 34 shots
RAW: Approx. 6 shots
RAW+JPEG Large/Fine: Approx. 3 shots
* Figures are based on Cano n’s testing standards (ISO 
100 and “Standard” Picture  Style) using a 4GB card.
• Live View ShootingAspect ratio settings: 3:2, 4:3, 16:9, 1:1
Focusing: Live mode,  Face detection Live mode (Contrast 
detection), Quick mode (P hase-difference detection)
Manual focusing (Approx.  5x / 10x magnification 
possible)
Metering modes: Evaluative me tering with the image sensor
Metering range: EV 0 - 20 (at 23°C /73°F with EF50mm f/1.4 USM lens, 
ISO 100)
Grid display: Two types
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