Canon Digital Ixus Wireless User Guide

							109
  Troubleshooting
Subject in recorded image is too bright.
Subject is too close, 
making the flash too 
strong.z
Shoot within correct shooting 
distance of the subject when using 
the built-in flash  (p. 128).
Subject is bright in 
contrast to the 
background. z
Set the exposure compensation to a 
negative (-) setting  (p. 56).
z Use AE lock or use the spot 
metering  function (pp. 
53, 55).
Too much light is shining 
directly into the camera, 
or is being reflected off 
the subject. z
Change the shooting angle.
Flash is set to on. zSet the flash to   (flash off) ( Basic 
Guide  p. 9).
Image flashes white. Image contains noise.
ISO speed is too high. zHigher ISO speeds increase image 
noise. To take clean images, use as 
low an ISO speed as possible  (p. 69).
zIn , ,  and  modes, the 
ISO speed increases and noise can 
appear.
White dots appear on the image.
Light from the flash has 
reflected off dust 
particles or insects in the 
air. This is particularly 
noticeable when 
shooting using the wide 
angle. z
This is a phenomenon that occurs 
with digital cameras and does not 
constitute a malfunction.
 
						

							110
Eyes appear red.
Light reflecting back from 
eyes can make them 
appear red when the 
flash is used in dark 
areas.zUse the   (auto with red-eye 
reduction) mode (Basic Guide p. 9). 
For this mode to be effective, the 
subject must be looking right at the 
red-eye reduction lamp. Try asking 
them to look directly at the lamp.
zEven better results can be obtained 
by increasing the lighting in indoor 
settings or approaching closer to the 
subject. The shutter will not activate 
for approximately 1 second after the 
red-eye reduction lamp fires in order 
to improve the effect.
Continuous shooting slows down.
The memory card’s 
performance has 
dropped.zTo enhance the continuous shooting 
performance, you are recommended 
to format the memory card in the 
camera after you save all its images 
to your computer (p. 28).
Recording images to memor y card takes a 
long time.
Memory card was 
formatted in another 
device.zUse a memory card formatted in 
your camera (p. 28).
Lens will not retract.
Memory card slot/battery 
cover was opened with 
power on.zFirst close the memory card slot/
battery cover and then turn the 
power off (Basic Guide p. 2).
 
						

							111
  Troubleshooting
Shooting Movies
The recording time may not display properly 
or filming may stop unexpectedly.
The following types of 
memory cards are used.
- Slow recording cards.
- Cards formatted on a 
different camera or a 
computer.
- Cards which have had 
images recorded and 
erased repeatedly.zAlthough the recording time may not 
display properly during shooting, the 
movie will be recorded correctly on 
the memory card. Recording time 
will display properly if you format the 
memory card in this camera 
(excluding slow recording memory 
cards) (p. 28).
“!” displays frequently on the LCD monitor.
If free space in the 
camera’s built-in memory 
becomes too scarce, the 
“!” symbol will display on 
the LCD monitor in red 
and the camera will 
automatically cease 
filming shortly thereafter.z Try the following procedures.
- Reformat the memory card before 
filming (p. 28).
- Lower the recording pixels or 
frame rate (p. 40). 
- Use a high-speed memory card 
(SDC-512MSH, etc.).
Zoom does not operate.
Zoom lever was pressed 
while shooting in movie 
mode.zOperate the zoom before shooting 
in movie mode (Basic Guide p. 8). 
Note the digital zoom is available 
while shooting, but only in Standard 
movie mode (p. 42).
 
						

							112
Playback
Cannot play back.
You attempted to play 
back images shot with 
another camera or 
images edited with a 
computer.zComputer images that cannot be 
played back will play back if they are 
added to the camera using the 
supplied software program 
ZoomBrowser EX or ImageBrowser.
File name was changed 
with a computer or file 
location was changed.zSet the file name or location on the 
file format/structure of the camera 
(Refer to the Software & Wireless 
Guide for details).
Movies cannot be edited.
Some movies shot with another camera cannot be edited.
Movies do not play back correctly.
Movies recorded with high recording pixels and frame rates may 
momentarily stop playing if played on slow reading memory 
cards.
You may experience frame dropping and audio breakup when 
playing back a movie on a computer with insufficient system 
resources.
Movies recorded at the 
 (Fast Frame Rate) 
setting and with the video 
signal set to the PAL 
format, may play back 
with a frame rate lower 
than the recorded one 
when output to a TV or 
video. You can play every 
frame by using the slow 
motion playback.zTo check the images at the original 
frame rate, you are recommended 
to play the movie back on the 
camera’s LCD monitor or on a 
computer.
 
						

							113
  Troubleshooting
Reading images from memor y card is slow.
Memory card was 
formatted in another 
device.zUse a memory card formatted in 
your camera (p. 28).
Batter y/Batter y Charger
Batter y consumed quickly.
Battery life exceeded if 
battery loses its charge 
quickly at normal 
temperature 
(23 °C/73 °F).zReplace the battery with a new one 
(Basic Guide p. 2).
Batter y will not charge.
Battery life exceeded.zReplace the battery with a new one 
(Basic Guide p. 2).
TV monitor output
Image not showing on TV monitor.
Incorrect video system 
setting.zSet the video system to the 
appropriate setting, NTSC or PAL, 
for your TV (p. 36).
Shooting in Stitch Assist 
mode.zThe output will not appear on a 
TV in Stitch Assist mode. 
Cancel the Stitch Assist mode 
(Basic Guidep. 6).
 
						

							114
Wireless connection to a printer
Wireless connection to a printer is not 
possible.
You have not attached 
the wireless print adapter 
to the printer.zAttach the wireless print adapter to 
the printer (p. 98).
Your printer is not a 
Canon PictBridge 
compliant printer.zWhen using a wireless connection 
between the camera and printer, 
ensure you are using a Canon 
PictBridge compliant printer (p. 98).
You have not attached 
the compact power 
adapter to the wireless 
print adapter.zIf you are using a Canon PictBridge 
compliant printer (other than a 
CP710/CP510), please attach the 
CA-DC20/CA-DC20E compact 
power adapter.
The wireless connection 
has become weak.zDo not use near a microwave oven 
or any other device that emits 
radio waves.
zDo not put the camera and the 
printer far apart.
zDo not place anything between 
the camera and the printer.
 
						

							115
  List of Messages
List of Messages 
• Duri ng shoot ing, pl ayback,  or 
wireless connection to a printer
						

							116
Change the battery pack.
zBattery charge is insufficient to operate the camera. Replace it at 
once with a charged one or recharge the battery.
No image.
zNo images recorded on memory card.
Image too large.
zYou attempted to play back an image larger than 4992 × 
3328 pixels or with a large data size.
Incompatible JPEG format.
zYou attempted to play back an incompatible JPEG image.
Corrupted Data.
zYou attempted to play back an image with corrupted data.
RAW
zYou attempted to play back a RAW image.
Unidentified Image
zYou attempted to play back an image that was recorded in a 
special data type (proprietary data type used by the camera of 
another manufacturer, etc.) or a movie clip recorded by another 
camera.
Cannot magnify!
zYou attempted to magnify an image recorded in a different 
camera or data type, an image edited with a computer, or a 
movie.
Cannot rotate
zYou attempted to rotate an image recorded in a different camera 
or data type, an image edited with a computer, or a movie.
Incompatible WAVE format.
zA sound memo cannot be added to this image since the data 
type of the existing sound memo is incorrect.
 
						

							117
  List of Messages
Cannot register this image!
zYou attempted to register an image recorded in a different 
camera or a movie as a start-up image.
Protected!
z You attempted to erase or edit a protected image, movie or 
sound memo.
To o  m a n y  m a r k s .
z Too many images have been marked with print settings, transfer 
settings or slide show settings. Cannot process any more.
Cannot complete!
z Could not save the print, transfer or slide show settings.
Unselectable image.
zYou attempted to set the print settings for a non-JPEG image.
Exx
z(xx: number) Camera malfunction. Turn the power off and then 
back on, then shoot or play back. A problem exists if the error 
code reappears. Note the number and contact your Canon 
Customer Support Help Desk. If an error code displays directly 
after taking a picture, the shot may not have been recorded. 
Check image in playback mode.
Connection has failed x
z Wireless connection has failed. Please follow the instructions 
below corresponding to the number shown in the error message.
1
2
3 An error has occured when you set up a wireless connection to 
a comput er.  Please refer to the 
Software & Wireless Guide.
4
5 Wireless connection has failed. Either shorten the distance 
between the camera and the wireless print adapter; change 
the orientat ion of t he camera or t he angle of t he wireless print  
adapter;  or change the channel set tings.  Then establish a 
wireless connection again.
7
When a large  volume of  images  (around 1,000)  is  stored on  the 
memory card, it may not be possible to establish a wireless 
connection. In such a case, use a memory card reader to store 
the necessary images in a computer, then reduce the images on 
the memory card and try again to establish a wireless connection.
 
						

							118
Disconnected
zWireless connection has disconnected. Either shorten the 
distance between the camera and the wireless print adapter; 
change the orientation of the camera or the angle of the wireless 
print adapter; or change the channel settings. Then establish a 
wireless connection again.
Too many devices registered
z8 target devices are already registered. If you wish to register 
additional devices, use [Delete Registration] to delete target 
devices you no longer use.
Registration failed
zRegistration has failed. Either shorten the distance between the 
camera and the wireless print adapter, or change the orientation 
of the camera or the angle of the wireless print adapter. Then 
carry out registration again. Also, if “Press the SETUP button” 
appears on the LCD monitor at the time of registration, press 
the camera’s SETUP button within 10 seconds.
Already registered
zRegistration of the same wireless print adapter has already been 
completed.