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Additional Information • 81
A vertical light bar appears on the 
screen. - Bright light in a dark scene may cause a  vertical light bar (sme ar) to appear. This 
is not a malfunction.
Viewfinder picture is blurred. - Adjust the viewfinder with the dioptric  adjustment lever (  31).
Playback/Editing
Playback does not start.- Load a disc (  27).
- Set the camcorder to   mode  (35).
- You may not be able to play with this  camcorder, discs recorded or edited 
with other DVD recorders or computer 
DVD drives.
- If using a single-sided disc, check that  the disc is inserted with the label side 
facing up.
- The camcorder has exceeded its  operational temperature. Turn off the 
camcorder and let it cool down before 
resuming use.
• During playback there is video noise 
and the sound is distorted.
• The disc cannot be read.
- The disc is dirty. Clean the disc with a  soft lens-cleaning cloth (  87).
- You may not be able to play with this  camcorder, discs recorded or edited 
with other DVD recorders or computer 
DVD drives.
Cannot add scenes to the playlist. - The disc is full (“  END” appears on  the screen). Delete some recordings to 
free some space (  37).
- You cannot add more than 999 scenes  to the playlist.
Cannot divide the scene. - You cannot edit or delete scenes on a  disc that was recorded in another digital 
device.
- You cannot divide the scene if there are  already 999 scenes on the disc.
- You cannot divide original scenes.
- You cannot divide the scene if it is too  short (2 seconds or less). Cannot edit the disc title.
- You cannot add a title to a DVD-R/DVD- R DL disc after it was finalized (  49).
- Unfinalize (  50) the disc first (DVD- RW in VIDEO mode). 
- You may not be able to edit the title if  you entered it with another digital 
device.
Cannot edit or delete scenes. - You cannot edit or delete scenes on a  disc that was protected with another 
digital device.
- Scenes cannot be deleted in a DVD-R/ DVD-R DL disc or a DVD-RW disc 
recorded in VIDEO mode.
Cannot finalize the disc. - The camcorder has exceeded its  operational temperature. Turn off the 
camcorder and let it  cool down before 
resuming use.
- When using a battery pack, make sure  it is fully charged.
No sound from the built-in speaker. - Open the LCD panel.
- Speaker volume is turned off. Adjust the  volume with the [SPEAKER VOL.] 
setting (  36).Playing Back the Disc in an External 
DVD Device
There is a brief stop between scenes.- Depending on the DVD player, there  might be a very short stop between 
scenes during playback.
Disc is running, but image will not 
appear on the TV screen. - The video input on the TV is not set to  the video terminal to which you 
connected the camcorder. Select the 
correct video input.
- You attempted to play back an  incompatible disc. Stop playback.
The disc cannot be recognized by the 
device. Or, even though the disc is read, 
cannot play back the disc or the picture 
is distorted. - The disc is dirty. Clean the disc with a  soft lens-cleaning cloth (  87).
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- Finalize the disc using the camcorder ( 49).
- DVD-RW discs in VR mode can only be  played back with VR mode-compatible 
DVD players. Refer to the instruction 
manual of your DVD device.
Cannot edit my recordings or add 
recordings to the disc with the DVD 
device. - It may not be possible to edit or add  recordings with an external DVD 
recorder on a disc recorded with this 
camcorder.
Memory Card Operation
Memory card cannot be inserted.- Memory card is not facing the correct  direction. Turn the memory card over 
and reinsert it (  29).
Cannot record on the memory card. - Memory card is full. Erase still images  (  56) to free some space or replace 
the memory card.
- Memory card was  not initialized. 
Initialize the memory card (  60).
- The folder and file numbers have  reached their maximum value. Set 
[FILE NOS.] to [RESET] (  77) and 
insert a new memory card.
- The write-protect switch on an SD or  SDHC memory card is set to prevent 
accidental erasure. Change the position 
of the write-protect switch.
Memory card cannot be played back. - Set the camcorder to   mode  ( 54).
Image cannot be erased. - Image is protected. Cancel the  protection (  59).
- The write-protect switch on an SD or  SDHC memory card is set to prevent 
accidental erasure. Change the position 
of the write-protect switch.
 appears in red.
- A memory card error occurred. Turn off  the camcorder. Remove and reinsert 
the memory card. Initialize the memory 
card (  60) if the icon still appears in 
red.
Printing
The printer is not operating even though 
the camcorder and printer are correctly 
connected.- Disconnect the USB cable and turn off  the camcorder and the printer. After a 
short while, turn them on again, set the 
camcorder to   mode and 
restore the connection.
List of Messages
List of Messages (in alphabetical order)
CANNOT ENTER THE   STANDBY 
MODE NOW- The camcorder cannot enter the Quick  Start standby mode (  34) while the 
disc is being recogn ized after it was 
inserted or if the remaining battery 
charge is too low.
CANNOT PLAY BACK - The disc is dirty or you attempted to  play back a disc type not supported by 
this camcorder (not DVD-R/RW) or a 
disc that is dirty or scratched.
- This message can also appear if  condensation has formed. Wait until the 
camcorder dries completely before 
resuming use (  90).
CANNOT READ THE DISC 
CHECK THE DISC - Disc could not be read. Try cleaning it  or replace the disc (  87).
- This message can also appear if the  camcorder has exceeded its 
operational temperature. Turn off the 
camcorder and let it cool down before 
resuming use.
- This message can also appear if  condensation has formed. Wait until the 
camcorder dries completely before 
resuming use (  90).
- The disc may not be loaded correctly.  Try removing the disc and reinserting it 
(  27).
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• CANNOT RECORD• CANNOT RECORD 
CHECK THE DISC
- There is a problem with the disc.  Replace the disc (  27).
- This message can also appear if  condensation has formed. Wait until the 
camcorder dries completely before 
resuming use (  90).
- The disc’s recording surface may be  dirty or scratched.
- This message may appear when the  camcorder is repeatedly subject to 
vibration.
CANNOT USE DISC 
USE OF A RECOMMENDED DISC IS 
ADVISED - The disc cannot be used. We  recommend that you use a disc that 
has been tested ( 6).
CARD ERROR - A memory card error occurred. The  camcorder cannot record or display the 
image. The error may be temporary. If 
the message disappears after 4 
seconds and   appears in red, turn 
the camcorder off, remove the card and 
reinsert the card. If   changes to 
green, you can resume recording/
playback. 
CARD FULL - Memory card is full. Erase some images  (  56) to free some space or replace 
the memory card.
CHANGE THE BATTERY PACK - Battery pack is exhausted. Replace or  charge the battery pack (  19).
DISC ACCESS FAILURE CHECK THE 
DISC - There was an error when reading the  disc or attempting to write onto it. Try 
cleaning the disc or replace it (  87).
- This message can also appear if  condensation has formed. Wait until the 
camcorder dries completely before 
resuming use (  90).
- The disc may not be loaded correctly.  Try removing the disc and reinserting it 
( 27). DISC COVER IS OPEN
- Verify the disc is correctly inserted and  close the disc cover (  27).
DISC FULL - The disc is full (“  END” appears on  the screen). Delete some recordings 
(DVD-RW in VR mode) to free some 
space (  37) or replace the disc.
DISC IS FINALIZED 
CANNOT RECORD - You cannot record additional scenes on  a finalized DVD-R/DVD-R DL disc.
- You cannot record additional scenes or  unfinalize a DVD-RW disc in VIDEO 
mode that was finalized with another 
digital device.
DISC MUST BE FINALIZED TO PLAY 
BACK IN COMPATIBLE PLAYERS - Be sure to finalize the disc and check  the compatibility of the device before 
playing back the disc on external DVD 
devices (  49). 
LOADING THE DISC - The disc is being read. Wait before you  start recording.
NAMING ERROR - The folder and file numbers have  reached their maximum value. Set the 
[FILE NOS.] option to [RESET] and 
erase all the images on the memory 
card  (  56) or initialize it  (  60).
NO CARD - There is no memory card in the  camcorder (  29).
NO DISC - No disc is loaded. Insert a disc (  27).
- This message can also appear if  condensation has formed. Wait until the 
camcorder dries completely before 
resuming use (  90).
NO IMAGES - No images are recorded on the memory  card.
 PRINT ORDER ERROR
- You attempted to set more than 998 still  images in the print order (  64).
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REACHED THE MAXIMUM NUMBER OF 
SCENES- The maximum number of scenes has  been reached. Delete some recordings 
(DVD-RW in VR mode) to free some 
space (  37) or replace the disc.
RECOVERING DATA 
PLEASE WAIT… - Data on the disc is being recovered.  Wait until this message disappears 
before resuming use.
TASK IN PROGRESS DO NOT 
DISCONNECT THE POWER SOURCE - The camcorder is updating important  file allocation data on the disc. Do not 
disconnect the compact power adapter 
or remove the battery pack.
• TEMPERATURE TOO HIGH CANNOT 
RECORD
• TEMPERATURE TOO HIGH CANNOT 
REMOVE DISC
- The camcorder has exceeded its  operational temperature. Disconnect 
the compact power adapter and 
remove the battery and let the 
camcorder cool down before resuming 
use.
TOO MANY STILL IMAGES 
DISCONNECT USB CABLE Disconnect the USB cable and decrease 
the number of still images on the memory 
card to less than 1,800. If a dialog 
appeared on the computer screen, close 
it and then restore the connection.
 TRANSFER ORDER ERROR
You attempted to set more than 998 
transfer orders (  70).
UNABLE TO RECOGNIZE THE DATA - The disc may not be recognized by this  camcorder if it was initialized with a 
different device.
- You inserted a disc recorded in a  different Television System (PAL or 
SECAM).
UNABLE TO RECOVER DATA - Could not recover a corrupted file.
- This message can also appear if  condensation has formed. If you 
suspect condensation is the reason, do 
not initialize the disc and wait until the  camcorder dries completely before 
resuming use (  90).
UNFINALIZE THE DISC - You cannot record additional scenes on  a finalized DVD-RW in VIDEO mode. 
Unfinalize the disc first (  50).
USE OF A RECOMMENDED DISC IS 
ADVISED - The disc can be used but performance  is not guaranteed. We recommend that 
you use a disc that has been tested 
(6).
Direct Print Related Messages
About Canon PIXMA/SELPHY DS 
Printers: If the prin ter’s error indicator 
flashes or an error message appears on 
the printer’s operation panel, refer to the 
printer’s instruction manual.
CANNOT PRINT!
- You attempted to print an image that  was recorded with another camcorder, 
with a different compression, or was 
edited on a computer.
COMMUNICATION ERROR - The printer is experiencing a data  transfer error. Cancel printing. 
Disconnect the USB cable and turn off 
the camcorder and the printer. After a 
short while, turn them on again, set the 
camcorder to   mode and 
restore the connection. If you 
attempted to print from a memory card 
that contains a large number of images, 
reduce the number of images.
COULD NOT PRINT X IMAGES - You attempted to use the print order  settings to print X images that were 
recorded with another camcorder, with 
a different compression or were edited 
on a computer.
FILE ERROR - You attempted to print an image that  was recorded with another camcorder, 
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with a different compression, or was 
edited on a computer.
HARDWARE ERROR - Cancel printing. Turn off the printer and  turn it back on. Check the printer 
status. If the printer is equipped with a 
battery, it might be exhausted. In such 
case, turn off the printer, replace the 
battery and turn it back on.
INCOMPATIBLE PAPER SIZE - The paper settings  of the camcorder 
conflict with the printer’s settings.
INK ABSORBER FULL - Select [CONTINUE] to resume printing.  Consult a Canon Service Center (refer 
to the list included with the printer) to 
replace the ink absorber.
INK ERROR - There is a problem with the ink.
LOW INK LEVEL - The ink cartridge needs to be replaced  soon. Select [CONTINUE] to restart 
printing.
NO INK - The ink cartridge is not inserted or is  out of ink.
NO PAPER - Paper is not correctly inserted or there  is no paper.
NO PRINTHEAD - No print head is installed in the printer  or the print head is defective.
PAPER ERROR - There is a problem with the paper. The  paper is not correctly loaded or the 
paper size is wrong. Alternatively, if the 
paper output tray is closed, open it to 
print.
PA P E R  J A M - The paper jammed during printing.  Select [STOP] to cancel printing. After 
removing the paper, set some paper 
again and retry printing.
PAPER LEVER ERROR - Paper lever error occurred. Adjust the  paper selection lever to the proper 
position. PRINT ERROR
- Cancel printing, disconnect the USB  cable and turn off the printer. After a 
while, turn the printer back on and 
reconnect the USB cable. Check the 
printer status.
PRINTER COVER OPEN - Close the printe r cover securely.
PRINTER ERROR - Cancel printing. Turn off the printer and  turn it back on. Check the printer 
status. If the error still persists, refer to 
the printer’s instruction manual and 
contact the appropriate customer 
support center or service center.
PRINTER IN USE - The printer is in us e. Check the printer 
status.
SET   PRINT ORDER - No still image on the memory card has  been marked with a print order.
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Do’s and Don’ts
Camcorder
• Do not touch the pick up lens.
• Do not subject the camcorder to vibrations or strong impacts while the 
DISC access indicator is on or 
flashing. The da ta may not be 
correctly recorded on the disc, and 
the recording may be permanently 
lost.
• Do not carry the camcorder by the  LCD panel or the disc cover. Be 
careful when closing the LCD panel.
• Do not leave the camcorder in places  subject to high temperatures (like the 
inside of a car under  direct sunlight), 
or high humidity.
• Do not use the camcorder near strong 
electromagnetic fields such as above 
TVs, near plasma TVs or mobile 
phones.
• Do not point the lens  or viewfinder at 
strong light sources. Do not leave the 
camcorder pointed at  a bright subject.
• Do not use or store the camcorder in  dusty or sandy places. The camcorder 
is not waterproof –  avoid also water, 
mud or salt. If any of the above should 
get into the camcor der it may damage 
the camcorder and/or the lens. Be 
sure to close the disc compartment 
cover after use.
• Be careful of heat generated by  lighting equipment.
• Do not disassemble the camcorder. If 
the camcorder does  not function 
properly, consult qualified service 
personnel.
• Handle the camcorder with care. Do  not subject the camcorder to shocks  or vibration as this may cause 
damage.
Battery Pack
• Charged battery packs continue to 
discharge naturally. Therefore, charge 
them on the day of use, or the day 
before, to ensure a full charge.
• Contact of the battery pack terminals 
with metallic objects may cause a 
short circuit and damage the battery 
pack.
• Dirty terminals  may cause a poor 
contact between the battery pack and 
the camcorder. Wipe the terminals 
with a soft cloth.
• Since storing a charged battery pack  for a long time (about 1 year) can 
shorten its lifecycle or affect 
performance, we  recommend to 
discharge the battery pack fully and to 
store it in a dry place at temperatures 
no higher than 30 °C (86 °F). If you do 
not use the battery pack for long 
periods, charge and discharge it fully 
at least once a year. If you have more 
than one battery pack, perform these 
Handling Precautions
DANGER!Treat the battery pack with care.
• Keep it away from  fire (or it might 
explode).
• Do not expose the battery pack to  temperature higher than 60 °C 
(140 °F). Do not leav e it near a heater 
or inside a car  in hot weather.
• Do not try to disa ssemble or modify 
it.
• Do not drop it or subject it to  shocks.
• Do not get it wet.
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precautions at the same time for all 
battery packs.
• Although the battery pack’s operating  temperature range is from 0 °C to 
40 °C (32 °F to 104 °F), the optimal 
range is from 10 °C  to 30 °C (50 °F to 
86 °F). At cold temperatures, 
performance will temporarily decline. 
Warm it in your pocket before use.
• Replace the battery pack if the usable 
time after full charge diminishes 
substantially at normal temperatures.
About the battery terminal cover
The battery terminal cover has a [ ]-
shaped hole. This is useful when you 
wish to differentiate between charged 
and uncharged battery packs. 
Back side of the battery pack
Terminal cover attached
Mini DVD Disc
The recording surface of DVD discs is 
extremely delicate. If handled or stored 
in an incorrect manner, the camcorder 
may stop recognizing or may not be 
able to play back the disc. Be sure to 
observe the following precautions when 
storing/handling your discs.
•Always remove the disc from the 
camcorder after you finish 
recording. Do not store the camcorder with a 
disc left inside.
• Do not bend, scratch or wet the disc  and do not subject it to strong shocks.
• Do not attach any labe ls or stickers on 
the disc surfaces. The disc may not 
rotate in a stable manner and this may 
cause malfunctions.
• Keep the disc clean of dust, dirt or  smudges. Even very small smudges or 
particles of dust can lead to problems 
when recording or playing back the 
disc. Carefully inspect the recording 
surface of the disc before inserting it 
in the camcorder. If the disc gets dirty 
use a dry, soft lens-cleaning cloth to 
remove any fingerpr ints, dirt buildup 
or smudges from the disc surface. 
Clean the disc in a radial motion from 
its center outwards.
• Never use a chemically treated cloth  or flammable solvents such as paint 
thinner to clean the disc.
• To protect the disc, return it to its case  for storage.
• When writing on the label side of the  disc, avoid hard  tip pens. Use 
waterproof soft-tipped felt pens 
instead.
• Moving a disc rapidly between hot  and cold temperatures may cause 
condensation to form on its surfaces. 
If condensation form s on the disc, put 
it aside until the water droplets have 
evaporated completely.
• Never expose the disc to direct  sunlight and do not store it in places 
subject to high temperatures or high 
humidity.
•Always finalize a di sc before inserting 
it into an external DVD device. Failing 
to do so can result in the loss of the 
recorded data.
Charged Uncharged
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Memory Card
• We recommend saving backups of memory card images on your 
computer. Image data may be 
corrupted or lost due to memory card 
defects or exposure to static 
electricity. Canon makes no 
warranties for corrupted or lost data.
• Do not turn off the camcorder,  disconnect the po wer source or 
remove the memory card while the 
CARD access indicator is flashing.
• Do not use memory cards in places  subject to strong magnetic fields.
• Do not leave memory cards in places  subject to high humidity and high 
temperature.
• Do not disassemble, bend, drop, or  subject memory cards  to shocks and 
do not expose  them to water.
• Do not touch or ex pose the terminals 
to dust or dirt.
• Check the direction before inserting 
the memory card. Forcing a memory 
card into the slot if it is not correctly 
oriented may damage the memory 
card or the camcorder.
• Do not attach any labels or stickers on 
the memory card.
• When you erase image  files or initialize 
the memory card, only the file 
allocation table is  altered and the data 
itself is not actually deleted. Take the 
necessary precautions when you 
dispose of the memory card, for 
example by physicall y damaging it to 
prevent the leakage of private data.
Lithium Button Battery
• Do not pick up the battery using  tweezers or other me tal tools as this 
will cause a short circuit.
• Wipe the battery with a clean dry cloth  to ensure proper contact.
• For California, USA only:  The lithium 
battery included contains Perchlorate 
Material - special handling may apply. 
See www.dtsc.ca.gov/
hazardouswaste/perchlorate for 
details.
WARNING!
• The battery used in this device may 
present a fire or  chemical burn 
hazard if mishandled.
• Do not disassemble, modify,  immerse in water, heat above 100 °C 
(212 °F) or incinerate the battery.
• Lithium battery for the wireless  controller: Replace  with a CR2025 
battery made by Pa nasonic, Hitachi 
Maxell, Sony, Sanyo, or with 
Duracell2025.  Use of other batteries 
may present a risk of fire or 
explosion.
• Do not insert the battery into the  mouth. If swallowed, seek medical 
assistance immediat ely. The battery 
case may break and the battery 
fluids may cause  internal damage.
• Keep the battery out of the reach of  children.
• Do not recharge, short-circuit or  insert the battery in the wrong 
direction.
• Dispose of the used battery  according to applicable recycling 
regulations.
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Built-in Rechargeable Lithium Battery
The camcorder has a built-in 
rechargeable lithium battery to keep the 
date/time and other settings. The built-
in lithium battery is recharged while you 
use the camcorder; however, it will 
become totally discharged if you do not 
use the camcorder for about 3 months.
To recharge the built-in lithium battery:  
Connect the compact power adapter to 
the camcorder and leave it connected 
for 24 hours with the   switch set to  .
Storage
If you do not intend to use the 
camcorder for a long time, store it in a 
place free of dust, in low humidity, and 
at temperatures not higher than 30 °C 
(86 °F).
Cleaning
Camcorder Body
• Use a soft, dry cloth to clean the camcorder body . Never use 
chemically treated cloths or volatile 
solvents such as paint thinner.
Pick Up Lens
• Remove any dust or  dirt particles 
using a non-aerosol type blower 
brush. Never touch  the pick up lens 
directly to clean it.
Lens and Viewfinder
• If the lens surface is dirty, the  autofocus may not work properly.
• Remove any dust or  dirt particles 
using a non-aerosol type blower 
brush.
• Use a clean, soft lens-cleaning cloth  to gently wipe the  lens or viewfinder. 
Never use ti ssue paper.
LCD Screen
• Clean the LCD screen using a clean, 
soft lens-cleaning cloth.
• Condensation may form on the  surface of the screen when the 
Maintenance/Others
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temperature changes suddenly. Wipe 
it with a soft dry cloth.
Condensation
Moving the camcorder rapidly between 
hot and cold temperatures may cause 
condensation (water 
droplets) to form 
on its internal surfaces. Stop using the 
camcorder if condensation is detected. 
Continued use may damage the 
camcorder.
Condensation may form in the following 
cases:
• When the camcorde r is moved from 
an air-conditioned room to a warm, 
humid place
• When the camcorder  is moved from a 
cold place to a warm room
• When the camcorder is left in a humid  room
• When a cold room is heated rapidly
• Do not expose the camcorder to  sudden or extreme changes in 
temperature.
• Unload the disc, place the camcorder  in an airtight plastic bag and let it 
adjust to temperature changes slowly 
before removing it from the bag.
• If a disc is loaded, remove the disc  immediately and leave the disc cover 
open. Leaving the disc in the 
camcorder may damage it.
• A disc cannot be loaded when 
condensation is detected. The precise time required for water 
droplets to evaporate will vary 
depending on the location and weather 
conditions. As a general rule, wait for 
2 hours before resu
ming use of the 
camcorder.
Using the Camcorder Abroad
Power Sources
You can use the compact power adapter 
to operate the camcorder and to charge 
battery packs in any country with power 
supply between 100 and 240 V AC, 50/
60 Hz. Consult a Cano n Service Center 
for information on plug adapters for 
overseas use.
Playback on a TV Screen
You can only play back your recordings 
on TVs compatible with the NTSC 
system. The NTSC system is used in the 
following countries/areas:
American Samoa, Antigua, Aruba, 
Bahamas, Barbados, Bermuda, Bolivia, 
Canada, Chile, Colombia, Costa Rica, 
Cuba, Ecuador, El Salvador, Greenland, 
Guam, Guatemala, Ha iti, Honduras, 
Jamaica, Japan, Korea, Mexico, 
Micronesia, Myanmar, Nicaragua, 
Panama, Peru, Philippines, Puerto Rico, 
Saint Kitts and Nevis, Saint Lucia, Saint 
Vincent and the Grenadines, Surinam, 
Taiwan, Trinidad and Tobago, USA, 
Venezuela, Virgin Islands.
TO AVOID CONDENSATION 
W
HEN CONDENSATION IS DETECTED 
RESUMING USE 
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